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  • ASUS

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 1.00/10 1.00/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 1.50/10 1.50/10
    Return/Replacement policy: Rating 2.00/10 2.00/10

104 Customer Reviews

Rating 2/10

"My laptop froze and refused to work after 4 months of light use. I bought it via the Co-op electrical store and they gave me the contact details for Asus. Waited in all day for the laptop to be picked up and they never turned up. Tried to contact Asus but could not get through to the right department and was cut-off. I asked the Co-op for help but they stated it was in the hands of Asus now....Asus picked up the laptop 3 days later and I did not hear back for a week....finally got a replacement via Co-op not via Asus though, after informing the store of the Sale of Goods Act and the laptop not being fit for purpose if it breaks within 6 months of purchase. Asus were hopeless."

Rating 2/10

"My ASUS SonicMaster laptop has been terrible from the start. To make matters worse, it came with Windows 8. This computer is the worst. Opening up documents or web browsers can sometimes take 5 minutes. That is not an exaggeration.

The only good thing about this computer was that it was really cheap and is Energy Star certified. Definitely NOT worth the terrible quality of the computer though. It will not be good for the environment when I throw this computer out the window and buy a completely new (different brand) laptop within a year of buying this one.

Overall, I will never EVER buy ASUS again.

Rating 2/10

"Asus is the worst company ever, i had send my laptop from November /2014 because BestBuy couldn't fix it any more. and i had to send it on my own. and it has manifacture issues the motherboard is damaged and they tried to blame me for that and now they don't get back to customer unless they need money. their representative said the CPU teeth are bend and their will be charge for that, however the bend from the repair team. and that was the last email i have received from them and it was 3 days ago and their systems are not updated as we go to keep the customer inform."

Rating 2/10

"I bought a T100 and it worked for 54 days and then stopped. Called customer support and was told that only they could repair and to send to them. Should have throw it in trash and accepted the lose. I was dumb and started down the Asus "no information available" path to insanity. After a month of calls I was informed that they had set my repaired unit back to me. This was news to me as I have not seen my unit. I was told to call FedEx. FedEx told me I had to deal with Asus. Asus claimed they had proof that I had received my unit as someone at my home signed for it. You are correct! That was a lie that they now admit. They started the investigation on Dec. 17 and as of today (Feb. 18) they are still investigating. I was on hold for over 20 minutes. They can give me no other information but of course they will keep me informed. I am sure they will just like they have been doing. They just plan on waiting until I get tired or die and then I will shut up and they are finished with this dumb customer. DO NOT EVER BUY A PRODUCT FROM THIS COMPANY."

Rating 2/10

"NEVER NEVER NEVER purchase a ASUS notebook!! I bought my ASUS notebook brand new and I have had to send it back twice!! Now I have had my notebook back from repair for 1 month and the damn thing is not working again!!! So,I was told to send it back and was told to go to a Rent A Center and rent a notebook while mine is being repaired!!! Seriously?! I should pay for that?! I have wrote the company twice with no response. I want a new notebook!!! Or better yet just give me my money back and let's end this nightmare!!!

This review was modified by robincbird on February 17 2015 07:11:21 PM

Rating 2/10

Purchased 12/23/2012, Warranty expired 12/23/2014.
Was a gift for my grandson when I bought it, but never gave it to him because someone else got him one, nor did I use it, I put it away to hold for a time I did need it, though I had set it up in the beginning for him. It did not get turned on for almost two years later in Dec. 2014. So, it had no windows updating prior - which I didn't know was important to keep up till now when some kind of virus seemed to have taken over. Even though it was never used after the initial setup, nor turned on, it somehow got a virus from my initial setup? I don't understand that, but goes to show how updating is necessary on a regular basis whether you use that computer/laptop or not?
Was no longer under warranty, so took it for repair at Bestbuy where I had purchased it. They were the ones who told me it had a virus. Needed reformatted, and maybe a new motherboard if problem persisted. I ended up having someone else look at it, who reformatted it and reloaded 8.1.
Now that it's working again, everything seems to be working great except for a 30-minute automatic shut-down. We have tried many tests and steps to fix it, but nothing worked. Only other thing is to get a Motherboard. I don't know if I want to do that since there is no promise that will fix the problem either due to what I've read with others having same problems with their ASUS and other brands. Made in China, and others said the 30 min timer problem automatically happened after the warranty expired. Could this China Company be programming that problem into the computers to force repair by them or to buy another computer from them? Just wondering. From the other reviews, they don't seem to be a reputable company anyway.
I don't recommend this brand. I was told by other techs that this laptop was a lemon. Gee, wonder why??
Check out other reviews on consumeraffairs.com

This review was modified by elizzabeth on February 17 2015 12:55:58 PM

Rating 2/10

"Bought an Asus Nexus 7, 2nd gen. tablet. Product was great! But Asus customer service was lame! Each representative told me something different for the same question and their manufacturer's warranty didn't cover the problem I was having with my tablet, instead, they told me it would cost $100 just to repair a stupid part that their ORIGINAL charger broke! After dealing with them for over a week, trying the get a decent answer, and their Escalations department was equally horrible, I called my extended warranty service and they fixed my tablet in two days! Will never buy Asus products again!"

This review was modified by Smart_snake1988 on February 13 2015 11:21:12 PM

Rating 2/10

"ASUS Laptop X55A -
Had problems with the hard drive from day one. Finally it just packed up. Lasted about 8 months in all. Called ASUS service, which to put it kindly is just crappy.

Will not buy an ASUS again, ever. Their products are cheap for a reason - they are cheap...))

Rating 2/10

"I was conned into buying from a company called Arvato after being unknowingly redirected via the Asus uk site. I purchased a Tricover Memopad 8 case, it was a gift so was not opened for 2 weeks. Upon opening it became clear the Tricover Memopad 8 case is not designed for the memopad 8 as it is too large and the tablet falls out, also the hole for the camera is in completely the wrong place. It is clear this is not designed for this tablet despite the name, it is a generic case they slapped Asus on and named a Tricover menopause 8 case. This Arvato grudgingly agreed to a refund and seem to be under the illusion they are doing me a favour. To top it all I am expected to pay to post the thing back as it has been longer than 14 days. They are breaching the sales of goods act as the item was not as described and not fit for purpose so currently going through the European Consumer Centre and will not let this lie.
It is not the money it is the principle of being mislead and now cheated.

This review was modified by grayskunk on December 06 2014 12:32:37 AM

Rating 2/10

"Support is useless. I have had 2 occassions to contact them about 2 different laptops and both times I got wrong information and a complete inability for them to understand basic questions. Talking to a wall is far less frustrating and just as productive.

A shame because I like their Ultrabooks.

This review was modified by yagi on December 02 2014 05:45:22 PM

Rating 2/10

"I originally bought a G74VW from asus, which cost me about 2,000$ at the time as a stock machine. for the first year the computer ran wonderfully! but eventualy everything started going down hill.

Eventualy the G74VW I had started having random screen blackouts during use, i would go black for a little wile and then turn back on. I thought that my OS might have gotten corrupted after downloading something so i just did a factory reset. The problem persisted leading me to believe the graphics card was going bad. Nope, I sent it into asus and they responded saying that the motherboard wasn't receiving enough power. So obviously they replaced the internal power supply right? Again nope, they replaced the motherboard and sent it back, but the problem persisted. I had sent the laptop back 3 times and each time they only replaced the motherboard up till the last time when just before I was sending it back, and I had finished printing out the shipping labels I shut down the computer and the internal power supply EXPLODED sending shrapnel and other small debris flying out the fan vent.

Im lucky I didn't have the laptop in my lap when it happened or I might have gotten a trip to the hospital. Asus Sent me a model newer laptop for obvious reasons but would not extend the warranty past 6 months. On top of that it took me contacting the BBB twice to make them fullfill the warranty extension.

My problems with the company did not stop there. About 2 weeks after I got the new computer I started receiving OS Crashes, not bluescreens but explorer.exe crashes. Right clicking a drive would crash explorer.exe. So again I tried doing a factory reset and the problem persisted. I sent the computer back into asus and they responded that the OS And the factory state was corrupt. But instead of them re-installing the factory image and sending it back after a day of receiving it, they took an entire moth to solve the problem, and every time I asked them what was taking so long they responded "We are trying to figure out the best way to solve the issue" which isn't hard especially when they know what the issue is. It takes about 2 hours on average to install an image to a computer hard drive where asus took 4 weeks eating a month off my new extended warranty (Which is now expired).

Now here after the expiration of the waranty I am still having problems and the replacement computer is just barely over a year old. The sound card keeps crashing along with the wifi card and the operating system AGAIN. I even replaced the OS hard drive with a new SSD and im still getting operating system crashes and hangs, and when the wifi card crashes, it also freezes the entire operating system for a few minutes. Not only that but the only way to fix the wifi card is to reboot. Also the sound card problem? I have to unplug my USB headphones and wait till the computer does that little "bla doop" sound and then plug it back in. If i don't do this the sound card doesn't come back. My computer also froze once while trying to write this review so I had to start completely from scratch.

I am never buying anything from asus again and I recommend to everyone I talk to computer stuff about to not get any asus products.

This review was modified by Azmuth on November 13 2014 07:36:07 AM

Rating 2/10

"completely concur with the other asus users: crappy products and horrible customer support . i had the same problem sent for repair several times, and they still refuse to replace the defective unit, even though it was still under warranty... i hope people will stop buying their products..."

Rating 2/10

"Horrible service, DO NOT BUY ASUS! I received a damaged laptop, they wrapped it so badly after a repair , that the LCD screen broke during transit. Even though I explained, sent pictures, made several statements as they requested and did all I could to give evidence to the fact they messed up, they are trying to bill me $265!! I have been without my laptop over 5 weeks and all they offer me is to dispute this invoice (meaning another 3 weeks). AVOID THIS COMPANY - LOOK AT FACEBOOK UNDER ASUS SUCKS OR consumer complaints....wish I had!"

Rating 2/10

"Asus memo pad 10, screen died within 6 months, been told by Asus that I have damaged it and not covered under warranty. Crap products crap service. Bought a Samsung instead, better machine and I know their customer service is spot on . Don't waste money and time on Asus products."

This review was modified by grimbumtripe on October 16 2014 11:25:26 AM

Rating 2/10

"Asus Customer service is horrible. I bought this powerful computer for work in our medical office. After 3 months of use, it crashed. At first we thought it to be a software problem, so we reloaded it with Windows 8.1 pro. Since this would wipe out anything on the hard drive, we thought this would take care of the software issue. A few weeks later it did the same thing. It cost a huge amount of down time at our front desk. In fact, we had to temporarily install my HP laptop which was my Christmas present. Asus support, which has reps that you will never be able to understand, had names like: Mike, Tom, or Susan, but you got the distinct feeling that wasn't really their name. They gave us zero help. Finally we shipped the computer back to Asus which cost us $85. I also sent them a letter explaining all of this and the fact that we wanted a new computer, not our old one fixed up, but they totally ignored my letter and never even mentioned it. It was as if I never took the time to write a letter. Bottom line, don't buy an Asus. If you do, please take my advice and get it from Best Buy and get the replacement policy. They say my piece of junk will arrive on Wednesday, but I am not looking forward to it. Save yourself some trouble and buy HP or some other brand, but don't buy Asus. One star is too good for them.

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