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Asus in search of the incredible stop searching you provide incredibly bad service
"Bought a new Asus laptop. Screen cracked simply by adjusting the screen to adjust glare and screen cracks. Normal useage this computer had to have been manufactured with a defect that manifested itself during the warranty period Asus refuses to honor their warranty by their own admission they said it was internal damage. IF I CAN SAVE ONE PERSON FROM THEIR POOR SERVICE BY AVOIDING PURCHASING THEIR PRODUCTS IN THE FIRST PLACE MY TIME HAS NOT BEEN WASTED"
UPGRADING CAN BE THE WORST THING YOU CAN DO!
"I bought the Asus all in one 21.5 in. computer model ET22301UT-07. It is slower than the 10yr old Dell that I opted to replace because it was slow and I needed more memory. It's hard to believe my Asus is slower than my old Dell!! It takes forever to open a site , Window Defenders not working well- I have had 2 virus in less than two months, in ten years I had one with McAfee. It repeatedly says I am not connected to the internet when It shows I am. Today It popped up with a message" scanning and repairing your C Drive". Really? Less than 2 months old and how does that happen?? If your looking as Asus, I suggest you look elsewhere. I purchased it from Best Buy."
"I bought a brand new Asus T100 laptop 2 in 1. From the first day, I heard a pop when first powered it up and volume would not work. I returned it for repair and they changed the speakers... it still did the same .. returned it again. I still have the same problem, its hard to start and it turns off with no warning. Its a crappy company... I will never buy a Asus again."
"I had 2 GTX 780Ti that both failed after a few months old and a year old. The 1st time they replaced it right away with no problem at all and when both replacement got bad again within the same warranty they decided to replace both of my card with 2 GTX980 since i had so many problems with the previous 780ti. thanks to Stephen from Asus Service Center that provide me support and did an excellent job dealing with the repair Team. Keep up the good work Asus!"
"I have had a Nexus seven made by Asus for two years and am quite satisfied with it. When I saw the specifications and price of their new desktop, M32CD, I was convinced to purchase it. My reason for buying a desktop is that I wish to configure it with an SSD, an additional hard drive, and increase the memory. It would help to have a technical manual so that I do this properly. I would expect this manual to contain a motherboard layout and also explain the BIOS options. I checked their support site and found there was only a User Guide without this information.I made several attempts to find this information, the text chat on their site, a telephone call, and I downloaded their android service app and called again. The answer I finally received was that ASUS has a policy that they don't want customers to add components, or change the factory configuration in any way and therefore will not release this information. Manuals with this information are provided by other manufactures and its only reasonable for a customer to expect this. Many customers that buy a tower desktop intend to eventually upgrade it. If ASUS intends for its desktops to remain closed cases, it should advertise this information when selling the product. In which case I and others with this intention would not have purchased it."
"Had to send my PC in twice. Not even 7 months old! What a Joke. Customer service? People can hardly speak English. Requested a NEW replacement, NOT GONNIN HAPPEN! This company should change it's name to ISIS."
"ASUS are LIARS, il's impossible to make a Laptop UX501JW with graphic card NVIDIA GTX960M work in 4K definifion !!!! (4096 x 2160 pixels)I waisted my money for nothing buying this sh....t ASUS"
"I purchased a new Asus router through Amazon. It would work for about 10 minutes before it would crash and would not operate again until the unit was power cycled. I contacted Asus support. I followed the steps provided by the support representatives and when it was determined that it was a product issue; I was directed to mail the unit in to their repair facility. I received no information unit notified that the unit was being shipped back to me. I called in to see if their was a resolution or what the fix was but was informed that the customer service department had no connection with the repair department and they had no information to provide. When I received the unit, it was not repaired stating that it was out of warranty and that I did not send in a payment for the repair. I looked through my paperwork, no such payment was requested to repair the BRAND NEW UNIT and I verified that I received no correspondence requesting payment. I called back in to find out that because Amazon had shipped me the product from Italy, my "Total 3 Year Warranty" that only listed an exception for Australia in the warranty card was not valid. I have been requesting that they reimburse me for the money I spent to send in the unit that per their own policy would not have it's warranty honored but have gotten no where. I was able to send the product back for a refund (shipping costs are not at half the cost of the unit) but am waiting for it to clear customs to get even a portion of my money back. Asus does not support its products or its warranty claims. If the unit doesn't work, try and send it back to the seller, if that is not available then you will get very little help from the manufacturer. "
"Avoid, they send you used damaged items and take forever to refund.Ordered a new Nexus 7 from their main site, order didn't move for over a week and I had to call after no email response.Item was out of stock, they said I could wait for it to come back in stock, a week later they sent me a refurbished Nexus 7, with no packaging, no instructions, warranty leaflet or anything.The tablet was taped to a piece of cardboard.They have done this with lots of people, then claiming that they only sell refurbished items.They have an "outlet" section for refurbished items, their main page has no mention of this.So far it's been a week since they received it back and I have not been refunded yet.They also took a week to reply to my initial email regarding my order not updating.Wont ever be using them again."
"Bought a T100TAF in 2/2015. It didn't last 3 weeks. Exchanged it for a new one 3/2015 at the store. This one died in June, returned under warranty, they replaced motherboard, received back in July. Died again just like June incident 4 weeks later. Now ASUS wants $95. for the same repair. Unreal. If you buy one do not load any extra software/programs or save anything to it as you will loose it all when you have to send it in for repair. I have an extended warranty from the big box store, and will use it to exchange this piece of junk for a different brand the next time it dies (history says it will happen again). I will never buy any ASUS item again and would never recommend it to even my worst enemy. Buyer BEWARE!!!!!."
"Plzzz don't buy any of the asus phone.they are not good and they dont give a proper service as it should be given in the warranty period. The phones have less battery life and many more problem. So plzzz don't buy them"
"My laptop froze and refused to work after 4 months of light use. I bought it via the Co-op electrical store and they gave me the contact details for Asus. Waited in all day for the laptop to be picked up and they never turned up. Tried to contact Asus but could not get through to the right department and was cut-off. I asked the Co-op for help but they stated it was in the hands of Asus now....Asus picked up the laptop 3 days later and I did not hear back for a week....finally got a replacement via Co-op not via Asus though, after informing the store of the Sale of Goods Act and the laptop not being fit for purpose if it breaks within 6 months of purchase. Asus were hopeless."
"My ASUS SonicMaster laptop has been terrible from the start. To make matters worse, it came with Windows 8. This computer is the worst. Opening up documents or web browsers can sometimes take 5 minutes. That is not an exaggeration. The only good thing about this computer was that it was really cheap and is Energy Star certified. Definitely NOT worth the terrible quality of the computer though. It will not be good for the environment when I throw this computer out the window and buy a completely new (different brand) laptop within a year of buying this one.Overall, I will never EVER buy ASUS again."
"Asus is the worst company ever, i had send my laptop from November /2014 because BestBuy couldn't fix it any more. and i had to send it on my own. and it has manifacture issues the motherboard is damaged and they tried to blame me for that and now they don't get back to customer unless they need money. their representative said the CPU teeth are bend and their will be charge for that, however the bend from the repair team. and that was the last email i have received from them and it was 3 days ago and their systems are not updated as we go to keep the customer inform."
"I bought a T100 and it worked for 54 days and then stopped. Called customer support and was told that only they could repair and to send to them. Should have throw it in trash and accepted the lose. I was dumb and started down the Asus "no information available" path to insanity. After a month of calls I was informed that they had set my repaired unit back to me. This was news to me as I have not seen my unit. I was told to call FedEx. FedEx told me I had to deal with Asus. Asus claimed they had proof that I had received my unit as someone at my home signed for it. You are correct! That was a lie that they now admit. They started the investigation on Dec. 17 and as of today (Feb. 18) they are still investigating. I was on hold for over 20 minutes. They can give me no other information but of course they will keep me informed. I am sure they will just like they have been doing. They just plan on waiting until I get tired or die and then I will shut up and they are finished with this dumb customer. DO NOT EVER BUY A PRODUCT FROM THIS COMPANY."