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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1001 Flagpole Ct.
    • Contact: info@aed.com
    • Phone: 855-233-0266
    • Customer Support: 855-233-0266
    • Business Hours: 8am - 5pm CST, Monday - Friday
    • Fax: 615-786-0896

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

84 Customer Reviews

Rating 10/10
5/5
modified review posted

"The AED was as expected and we were even given an upgrade for free when ours was backordered. Thanks!!"


Rating 10/10
5/5
modified review posted

"Was wonderful ordering from AED.com! Customer service representatives were very helpful and made sure we got in contact with our representative. Mark Wyatt (our representative) was very helpful and made sure we were fully informed on different models and prices available. Quick and easily shipped to our office. Will stay a loyal customer and refer. Thank you AED.com!!!"


Rating 10/10
5/5
modified review posted

"The web site was fairly easy to navigate and search worked well.
They were very responsive to my call inquiry to pricing on the site and was corrected within an short time.
Product received fully in expected delivery time.
"


Rating 10/10
5/5
modified review posted

"Great customer service. They always ship products quickly & follow-up on order."


Rating 10/10
5/5
modified review posted

"Only concern.
Once ordered, I checked AED online for the status of my order. All it had was PROCESSING. Even had PROCESSING on the day I received the item.
"


Rating 2/10
1/5
modified review posted

"Have not yet received my order. Selected a 3 day shipping method. My order was placed on Sept. 18 and it is now October 3. Very Dissatisfied."


Rating 10/10
5/5
modified review posted

"The represenitive that I ordered from was extremely helpful to me. From the first words of "Hello my name is Mark" to the return phone calls notifing me of the issues found by having to ship other items from the sister store to the final words of "Thank you for your patience and your order from AED.com". I will definitely be ordering more items from you and referring your company to any and all of my friends and other businesses that could benefit from your products."


Rating 4/10
2/5
modified review posted

"The item ordered is back-ordered and AED is awaiting shipment from the manufacturer. This is important information that should be disclosed upfront during the ordering process. More importantly, there system should alert management of this so that customers may be contacted before they are left wondering whether their order had shipped."


Rating 10/10
5/5
modified review posted

"10/2/13, order #111001462. Still waiting for shipment, requested/PAID for "next day air". No communication from AED on status.
UPDATE 10/2/13: received shipping info/status from E.Cochran - with satifactory results.
"


Rating 10/10
5/5
modified review posted

"It came quickly and I was very satisfied."


Rating 10/10
5/5
modified review posted

"My experience with purchasing an AED was very satisfactory. After submitting a purchase order with AED the sales representative replied to me via an e-mail confirming my order and followed up with a phone call stating delivery time. Everything on my order was shipped according to his promise and all (4) items were received in excellent condition. In the future I would recommend your company to anyone wishing to purchase AEDs.

Thanks for everything!
Linda
"


Rating 10/10
5/5
modified review posted

"Delivered items as promised, backordered items delivered as soon as available"


Rating 10/10
5/5
modified review posted

"It was delivered very quickly and exactly what I needed. Thanks"


Rating 8/10
4/5
modified review posted

"The folks I delt with were fantastic, very polite and helpful. The order got screwed up and I did not get the two I ordered, but just one. It got fixed and reordered, but it took 3 weeks, there about, to get the second AED. I had to keep calling in order to find out information concerning the order. So communication was not as good as it should have been. "


Rating 10/10
5/5
modified review posted

"Service was quick and easy."


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