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"I placed the order and paid extra for expedited shipping. Then I received an email stating that my order was shipped the day after I placed it. I waited and waited a week later I emailed them to find out where my purchase was. They replied that my purchase was sent on December 20. Then they gave me a tracking # when I checked there it said that the item was not shipped until the 26! It is now January and I still do not have the book and they won't help me and claim that 21 days of shipping is comparable to priority mail!"
"They shipped me the wrong book. However, they won't send me the book I ordered. I need to pay a restocking fee on the WRONG book and re-buy the book I ordered! I'll never use them again."
"A1book.com who is selling books via Alibris.com ripped me off on: CCNA CISCO CERTIFIED NETWORK ASSOCIATE Study Guide by Todd Lammle.The book was being advertised as new, it came used. It was missing the most important element which is a CD that serves as a virtual computer lab, and a testing facility.Without the CD, the book is worthless to me.This company SUCKS.Im calling my credit card company for a refund. It beats paying for shipping and only getting half of my money back!"
"Dreadful service. Was told it would be shipped 15 Oct, notified of shipment on 25 Oct. Had to buy locally, was for a class.Avoid this store."
"I purchased a eyewitness travel guide for Paris from A1books market place seller "A1techseller". I assume it's affiliated with a1books.com. They usually have books that are cheaper than on amazon but I've never bought books from them before. The new book was in good condition and the item arrived in a week.It's hard to reach the seller for help and ask about the ship date. a1books.com has a seperate "help system" with a seperate account they setup for you after you make a purchase. You can only get your answers when you login in the help system. Which is troublesome and confusing.You cannot track you shipment or know when it is shipped either. I had worries that I might not get it. But all turned out well."
"I ordered a book from a1books.com the same day I ordered others from other merchants, including Amazon. Within two weeks I had all of the merchandise from the other merchants, but had heard nothing from a1books a month later. I finally contacted the vendor who supposedly sold through a1, but he informed me that he hadn't done business with them in years because of their business practices. ... I contacted a1books via email, requesting cancellation of the order, which they did the following day (no charges). I wish I'd gotten the book, but at least they were fast about providing satisfaction when I explained the problem."
"I ordered two books on August 28th. On September 6th I was told one book would not be shipped because they ran out. The other book has still yet to come. A1Books does not have a number to call about orders and non-existent customer service. I sent an email about the book I haven't received, but an automated messaged said they would respond in 3 working days. I needed my school books weeks ago. I don't recommend this seller to anyone. I understand things happen sometimes, but not having customer service more readily available to your customers is ridiculous."
"I was TRYING to order a textbook from A1books.com, but when I was putting in my payment information, it kept saying that my address or my verification code on my card was incorrect. Finally, I just gave up and decided that I would pay for a more expensive book and never placed the order. That night, for some reason I looked at my bank account online, I noticed that I had been charged FOUR times for a $71.00 book! THATS A TOTAL OF $284!!! I NEVER EVEN COMPLETED MY ORDER!!! I have a phone number- if anyone wants it- but it's no help. The number is 973.426.9995. The only reason I have the number is because it showed up on my bank statement online. Right now, I have left two messagges and sent many emails with no responses. I checked my orders in my account to make sure I did not accidentally submit my order and did not realize it, but it says in my account that I have not ever ordered anything from them. I can hopefully receive my money back through my bank. The charges are still pending and until they go through, my bank cannot do anything about it. :-( Anyways, DO NOT ORDER FROM THESE CRIMINALS! "
"Ordered 2 books from amazon.ca of which 2 were supposed to come from A1Books. The one from amazon.ca arrived no problem to the shipping address I specified. The ones from A1books were sent by mail. Shipping address was not a mail delivery address so they were refused by Post office. No notification, On a 45.08 order, they refunded me 15.86. They have shown no interest incustomer service. I would advise strongly against using this company or amazon as they have washed their hands of these dealings by their associated company. I would especially advise orders from Canada to use other more reputable companies that have an established name."
"I ordered a rather popular, but discontinued book through Alibris. This item was held and sold by A1books.I received the item in a timely manner and in excellent description.The problems I've read on reviews, do not surprise me, I've ordered from Alibris before - and various sellers sometimes don't ship what they claim they do. But I've never had that happen with A1books, when shipping from Alibris. "
"Though my credit card was billed I have not received the book and A1 will not respond to my inquiries. I purchased the book from A1 through Alibris.com. "
"Placed an order with a1books.com through amazon.com. Amazon sent me a confirmation and said no email would be sent from the a1books and thy also stated the item should arrive in 2-4weeks. An email confirmation was sent from a1books.com the next day confirming my order. Two days later another email arrived saying my order was shipped the previous day. The tracking number received never seemed to work, when trying to check the delivary status. From a week after placing the order the item arrived. For being used it was in very good condition. Would consider this store to be about average. According to amazon's ratings this store has been doing very well lately regarding orders. Would buy from again. "
"yep i'm back...valore books (which I love) had put their books on a1 books and I bought through them but a1 never did the order... valore books pulled all their merchandise out of a1. Good news...bad news is i got a refund and i've already had one class. Plus, all the books available are twice the price I paid. Lucky Me... good luck to yall"
"This store is horrible! I purchased a book with them on Jan 4th and never received it. After inquiring within 2 weeks later, they responded quickly, but only to tell me they apologize that my book was sold out. I subsequently asked for a credit and they NEVER responded!! It's been 2 days and no response. Irate is an understatement of how I'm feeling right now. I wish I had looked up their reviews beforehand...after seeing everyone else's comments, I don't think I'll ever see my money again. I'm not letting it go so easily, this is hard earned money that I'm not letting these slimes just take like that!DO NOT BUY FROM THEM! I'm telling my school to take them off the blackboard!"
"Same old story. I never received the book that I purchased. Customer service wouldn't help; although they were more than happy to take my money. They said that if the book was mistakenly shipped back to them by the post office, I would even have to pay a restocking fee. Stay away!!! THE WORST!!!"
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