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6pm.com

Apparel & Jewelry

 

All Customer Reviews (182)

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Rating 2/10 1/5
modified review posted Mar-01-2012

"6pm sold me a used/defective Patagonia down jacket with a rip in the sleeve that was stitched by the previous owner and probably returned to 6pm. They should not be selling torn returned products at full price without inspecting them first. This is ridiculous!
"

Rating 4/10 2/5
modified review posted Mar-01-2012

"Disappointing!! I've ordered shoes twice, in my size, which were listed as available on the website. Both times, they were canceled because they apparently not in stock. Get it together!"

Rating 4/10 2/5
modified review posted Feb-28-2012

"I ordered a pair of shoe on 2/26. The ordered status show "received" after 2 days the status still remain "recevied". Since there are no tracking # provided i don't even know when my shoe gonna be shipped.

I have sent an email, but no reply yet."

Rating 2/10 1/5
modified review posted Feb-25-2012

"My shoes shipped with incorrect shipping information. They left the suite number off my address and I am angry angry angry. That is total incompetence to me. No way at all to make sure they get to me when they are supposed to. "

Rating 2/10 1/5
modified review posted Feb-24-2012

"So, against my own advice, I ordered again from 6pm.com and received the wrong size AGAIN. This is pretty unbelievable. Either the people putting together the orders don't care at all or they just go for "close enough". No wonder you can't get a timely answer from customer service, let alone get anyone on the phone - the complaints must be huge. This is not an isolated incident, because I received either the wrong size or completely wrong item on three orders over the last few weeks.
And I really want to be a customer, because the prices and selection is truely unbelievable. "

Rating 10/10 5/5
modified review posted Feb-21-2012

"I ordered a pair of luxury oxford shoes and received properly. Before I ordered, I compared the price with many other internet malls and 6pm.com was the best (near 70% off). The shipping method was UPS ground track (Not a cheaper UPS smart delivery which mediates both UPS and local USPS) with free of charge.
Overall, I am satisfied with 6pm.com and will do a business again."

modified review posted Feb-23-2012

CC-6pm, 6pm.com rep has responded

“Saintphd2,

I'm so glad to hear that you enjoyed your experience with 6pm.com! We absolutely love getting positive reviews to know that we have happy customers. I hope your shoes worked out for you!

We look forward to having you as a loyal customer in the future.

Please let me know if we can be of further assistance.

Best wishes,
Corina C.
6pm.com”

Rating 10/10 5/5
modified review posted Feb-15-2012

"Great experience, I have placed my first order on a pair of sunglasses and they came in four days. The day after that i placed another order on about 7 shirts, a belt, shoes, a pair of cargos, and some boardshorts, they all came in one package as well within 4 days. Ill be back, please keep up the great work!"

modified review posted Feb-17-2012

CC-6pm, 6pm.com rep has responded

“Hello Heytherebudy,

I'm so happy to hear that you had a good shopping experience with our company! It's so great to hear that you were able to take advantage of our great deals twice! You ordered a lot of nice stuff so I hope that they worked out well for you.

Hopefully, we will be able to keep you happy so that you can become a long time customer of ours.

Please let us know if we can be of further assistance for you.

Best wishes,
Corina C.
6pm.com”

Rating 10/10 5/5
modified review posted Feb-10-2012

"GREAT EXPERIENCE! At first like many others I was on the edge of ordering from the website because of what others had to say about their bad experience, however their was a good amount that said everything went fine. I went ahead and ordered. I received my boots in three days, and they are PERFECT ! I cannot believe I purchased them for such a cheap price. Will defiantly shop here more often. You save so much money!"

modified review posted Feb-14-2012

CC-6pm, 6pm.com rep has responded

“Hello Blowmeakiss,

I'm so glad to hear that you enjoyed your experience with us. Especially when you were able to take advantage of our prices! I'm sure the boots look amazing and I hope they worked out for you. Here's to good deals! :]

Please let us know if we can be of further assistance to you in the future.

Best wishes,
Corina C.”

Rating 4/10 2/5
modified review posted Feb-08-2012

"I have bought mdse. from 6PM for years and have been satisfied by customer service and products; up till now! I recently returned two pairs of shoes, two different orders; in the same box. Despite following all online instructions to return items and printing out the return confirmations and including both in the box; I only received a credit for one pair of shoes. The other pair nothing, despite both pair being in original boxes and UNWORN condition!!!! I have sent two emails notifying 6pm of this but have heard nothing yet. There is no phone number to call. This is ridiculous!! Both pairs in the same box and the most expensive item ($52.00) hasn't been credited to my account; one full week after they've received the items. Return confirmation #100281705. I'm sure it is a mistake in the warehouse but can't someone at least get back to me and let me know they are working on it!"

+ Read user comments
modified review posted Feb-10-2012

CC-6pm, 6pm.com rep has responded

“Hello Jjordank,

I'm so sorry to hear that you did not receive you refund in a timely manner. Unfortunately, we are behind on our returns and are getting to them all as quickly as possible. While you returned the merchandise in the same shipping carton, we do not guarantee that the refunds will be issued at the same time. I can understand how frustrating this must be. I was able to pull up your account and verify that your refund was issued. I hope you were able to receive your funds back. I truly do apologize for the inconvenience that we have caused you. Please know that this is never our intention.

You have been such a great customer with us and I hope that this incident does not leave a bad impression.

Please let us know if we can be of further assistance to you in the future.

Best wishes,
Corina C.
6pm.com”

Rating 10/10 5/5
modified review posted Feb-08-2012

"Had a HUGE sale on this years Patagonia gear and i picked up some winter gear at way cheaper than anywhere else. Ordered on a Saturday and got it on Tuesday with free shipping option. Great experience!"

modified review posted Feb-10-2012

CC-6pm, 6pm.com rep has responded

“Hello Faulkton,

I'm so happy to hear that you got your merchandise so quickly. Patagonia is a great brand so I'm sure it will work out perfectly for you this winter! I love to get things on sale as well so I understand your excitement! Hopefully, you will be able to take advantage of our sales in the future.

Please let us know if we can be of further assistance to you.

Best wishes,
Corina C.
6pm.com”

 
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