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"received defective shoes. then had to pay to ship them back. called to speak to customer service for refund on my shipping. a waste of 25 minutes as i was routed to a variety of inept people reading off a script~ "i'm sorry we do not reimburse for shipping."never again!!!"
"Worst experience ever. I saw a great shirt on sale and ordered xmas time for my bf as a new year gift. The item came really fast--only the wrong one! I contacted them right away and they agreed to send me one more time. The second time the wrong shirt again! Now I have two wrong items 2 weeks after new year eve and all they can tell me is the item I ordered went out of stock and they can only give me free shipping for next purchase. I lost my trust in them and asked them to refund me first and expect the items return after I see my money back. Whole experience sucks."
"I found a pair of Mizuno running shoes at a killer cost and ordered them right away. I'd never heard of 6pm so afterwards I started looking at reviews. I got really concerned because there seemed to be a lot of negative reviews, but the very next day I got an email that my order had shipped and recieved it three days later. I had chosen the Free Shipping so I was expecting the stated 7-10 days to receive them. Instead, I ordered on a Monday and had them in my hands by Friday. Right item, right size. Great experience for me! I'd definitely order again."
"Great Experience, was initially sckeptical due to the reviews, order came a day before the actual delivery time...Love the shoes and it was a perfect fit"
"After all of the negative reviews I was leery of ordering from this company. The price on the camelbak I wanted was too good to pass up. Order placed. Company shipped immediately. Product was new and as ordered. Great experience. "
"I ordered through the 6PM website. They took my order for items they did not have in stock. They sent me a bogus order, then, having no way to fulfill my real order, offered a refund. I pay shipping both ways for an order they could not fulfill - and they sit on my money for the equivalent of 3-4 weeks. I suspect that often enough this tactic works for them. Not only do they get the revenue on their books - and get the interest while my money sits with them. There are probably a lot of people who do not bother to return incorrectly purchased items, and they win that way as well. Beware of this outfit. "
"I can't believe all the negative reviews! I have ordered from 6pm probably eight times over the last year and had not one issue he with shipping/getting the around order/size. I have felt strongly enough to reccomend the site to coworkers for work shoes. The prices change weekly so if you think something is too high, wait a week and check again."
"I ordered $300 for shoes, NEVER received them. When I called I sat on hold for 24 minutes and went back and forth due to language barrier. They said they would do an investigation that could take up to 8 days... RIDICULOUS. I had to dispute through my bank to get any resolution. POOR CUSTOMER SERVICE"
"Buyer Beware! I ordered a pair of Saucony shoes in a womens 7, and they sent the wrong item - a men's size 13 shoes. I called customer service (which by the way, they can barely speak English!), told them the issue and they provided a free shipping label. I requested an exchange and said they would get them out right away (the rep placed a new order that day). Guess what? I received another of the same pair of mens size 13. So once again I called them and demanded a refund and suggested that they submit an issue to their Warehousing dept. The rep ignored me (probably couldn't understand English outside of script). Refund took 2 weeks after both returns were received. Best they could offer for my trouble is free 2 day shipping on my next order. Like I'm ever ordering from there again!! "
"I ordered 2 pairs of shoes both were only 24 dollars!!! These are like 80 dollar shoes... plus free shipping. So making the purchase was a no brainer. Now I can not attest to normal shipping procedures but I paid an extra 15 for expedited shipping but I ordered on Wednesday Night and had them by Friday. Shoes showed up in perfect condition. 2 Thumbs up and I definitely recommend "
"Recently Ordered from 6pm.com, and I have to say I was very pleased in my order.I was kinda hesitant after reading reviews but everything was exactly as ordered and shipping was fast. The prices were outstanding. Thank you 6pm.com"
"I was a bit apprehensive about buying from this site, after reading some of the negative comments, but decided to give it a shot. I knew what size shoe I needed and was willing to gamble to see if they had, what they said they did. I bought a pair of Simple clogs, got the right color, and the right size and at the right price..no make that at a great price. And they came very quickly to my house with no shipping or tax."
"ver best,the products is high quality and ship fast"
"Though 6pm makes you pay for your shipping charges for returns only. They have amazing customer service and are very kind- helpful and honest. I am a repeat customer with them! Good deals, great service! What more could you ask! : ) Very happy customer."
"I haven't had some of the issues other people had. My shopping experience was excellent up until the point when I decided the boots I purchased just weren't quite what I was looking for. I was shocked to find out I had to pay my own shipping charges on the return. I really wish I had read the return policy prior to ordering from here. In the future I'll be ordering my shoes from zappos."
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