posted Apr-19-2010
posted Aug-13-2010 “Always a pleasure to see you in the store. Thank you for the positive review. While we are not perfect, we appreciate all of our customers and truly try our best to make everyone happy.”
posted Aug-08-2009
posted Aug-13-2010 “The item you ordered was out of stock at the time you ordered it. When the order was imported, you were sent an email to notify you of it's backorder status.
Our firm policy is never to charge for items that are not in stock. Your order was never charged. We attempted to give you a free tshirt to make up for the delay, however, it was refused.”
posted Aug-13-2010 “We apologize for the inconvenience you experienced. You had encountered an orphaned page on our website, and were sent an automated "backorder" email to notify you it was out of stock.
It is our policy not to charge any cards until the items are ready to ship. When we exhausted our suppliers and were unable to procure the knife for you, you were notified that the order was canceled. We are not sure why we deserve a negative rating for a product that you know was discontinued 4 years before ordering, but wish you the best of luck in finding it.”
"Just spent an hour there and was helped by the owner of the store (Kevin?). He really took care of me and showed me all sorts of knives. We finally got it narrowed down and I'm very pleased. My son loved his dogs!!! A bit hard to find but worth it. "