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"Quick service with no problems encountered at all! This is a good place to shop for all my electronic needs. For the latest merchandise purchases and the best prices available anywhere. I highly recommend shopping at this store!"
"My order arrived exactly as I expected and I am very happy with this transaction. The price simply could not be beat. Other online stores are selling this item for $699 and I found a great price with you and paid only $416. WOW!"
"I can not recommend 123buy direct to anyone that actually wants to receive their product.
I ordered a bluray player from them. I get an email confirming my card had been charged. Great. Their website, however, shows absolutely nothing when i check on a shipping status. It never changes!
I call to confirm it shipped, but am told (after 2 or 3 people try to find my order) that my player actually on backorder! I say how can that be, you send me an email saying my card had been charged. He says that "sometimes that happens, it doesn't mean anything". What??? has it been charged or not? He has NO IDEA! He actually asks me to call my bank to check, and call him back!
So i call back to tell him my card has not been charged. He finds my order on another desk, and promises to fill it that afternoon. He will charge my card, and ship it that day. Yeah right.
I wait two more days. No shipping conformation. Nothing. I call again, and get the exact same run around. 3 or 4 people pass me around on the phone. No one can even find my order at first. Then they ask me to call the bank again to see if my card had been charged. Wow.
I call back, talk to yet another person, who tells me my item is on back order, and he has no idea when it will come in. I ask to cancel my order, and he says "yeah whatever" and hangs up. I bet a lot of people cancel with them.
There is something very wrong with that business. While on the line with one person, i hear a huge fight in the background. The salesperson tells me there is a big argument going on between two employees. Nothing to worry about. Apparently it is a common occurrence there.
This is by far the worst online shopping experience i have ever had. "
"EDIT: I was told that my item was on back order and would now take approximately 4 weeks to get to me rather than two. Not a super big deal, but I'm moving in that timeframe, so I just cancelled my order. When the guy said "I can do that for you.", I'm pretty sure he just hung up on me. I'm calling back to get a confirmation number and spending a little more money to buy with confidence.
R, Natty"
This review was modified by NattyLight on February 21 2008 10:05:19 AM
"PLEASE READ! I have NEVER gone online to rate a product or store. NOT ONCE. I recognize that ResellerRatings has a policy about a company writing its own reviews, but after dealing with this company, it is inconceivable how anyone could have a positive thing to say.
I Bought a plasma from them on the guarantee that they were an authorized dealer (lie #1). Contacted the manufacturer only to find out that they were not, and that a warrantee "WOULD NOT" be honored. In attempting to cancel the order so that I could have some time to do some more research, I was told that the TV was shipped already (lie #2), and that there would be a $400 shipping fee. They assured me once again that Pioneer would honor the warrantee and called the Pioneer associate an "idiot" for telling me otherwise. But as an assurance, a "customer service" associate told me that a letter and invoice would be faxed in 2 days guaranteeing that if Pioneer didn't honor the warrantee that a 3-year warrantee would be provided by 123 (lie #3). Never got the fax of course. After HOURS of being on hold (one day from 4-5pm only to have the phone hang up when it became 5), I finally got a hold of a manager who agreed to cancel the order and refund me in "12 days" (lie #4). It's been 3 weeks. By the way, every phone call was ended with an abrupt message from a representative. One sales rep even stated, "I'm not going to waste my time with you any longer. I have more important things to do like selling to buying customers!"
It's near midnight. There's a thousand other things I could be doing. But if this review spares at least one victim I'll certainly rest better at night (while you're at it, go ahead and read about "pricemad" on this site). What a disaster. Again, I will NEVER believe that any of these positive reviews are legit. I'm not finished either; BBB, Attorney Gen, FTC, etc. all need to hear about criminals like these.
"I ordered a Pioneer Kuro from this store on Dec 18. It was supposed to ship via trucking company in 5 -7 days. 17 days later I called to get tracking info and was told that it would be emailed within 20 minutes. I also tried their online tracking system and my status showed "For Shipping". I emailed them through their online form, and the email message came back as undeliverable. I emailed them directly at their sales address that sent the invoice - no reply. The next day, I called again and was left on hold for over 20 minutes and then given a tracking number and the phone number of a trucking company and then hung up on. The trucking company then told me I could expect delivery in 14 days! This was supposed to be 5 - 7 day delivery. I would not advise anyone to make purchase from this vendor based on my experience. There website bosts 100% customer satisfation but they made no effort to assist or compensate for their extremely poor performance. They are a classic bait and switch operation and I would love to know who they are paying at CNet to keep a 5 start rating! These guys are con artist! As of Jan 8th, still no delivery!"
"Update to prev. review - The number of lies this company will tell you to get a sale is just mind boggling! After much research I decided on which 50" plasma to get, did a search online to get best price and called this company. During order process they talked me into a different unit. The lies? Said it was newer - it was older model Said it was better - it wasn't (too many reasons to list) Said there would be a $200. rebate - no rebate, turns out rebate was only if store installed the tv for you, tricky to do when they're 1000 miles away. Said it was a more expensive model - it wasn't, they didn't give the model # at first, after I called back and insisted, it turned out all other retailers had it for $200-300. less and some were throwing in a free Blu-ray player to get them moved out. After I complained they said they would issue a $200. credit to my card and throw in a "pro kit" worth $500-600. (At first they offered an extended warranty "worth $500.") The credit never appeared on my card and the "pro kit" consisted of two HDMI cables you can get on amazon for anywhere from 19 cents to $4.99. each."
This review was modified by Mr.Matt on January 08 2008 08:05:56 AM
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posted Mar-12-2008 
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![Share](javascript:share_rating({"review_body":"My order arrived exactly as I expected and I am very happy with this transaction. The price simply could not be beat. Other online stores are selling this item for $699 and I found a great price with you and paid only $416. WOW!","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/367585#comment367585","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"Arkin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I can not recommend 123buy direct to anyone that actually wants to receive their product. <br><br>I ordered a bluray player from them. I get an email confirming my card had been charged. Great. Their website, however, shows absolutely nothing when i check on a shipping status. It never changes! <br><br>I call to confirm it shipped, but am told (after 2 or 3 people try to find my order) that my player actually on backorder! I say how can that be, you send me an email saying my card had been charged. He says that \u0022sometimes that happens, it doesn\u0027t mean anything\u0022. What??? has it been charged or not? He has NO IDEA! He actually asks me to call my bank to check, and call him back! <br><br>So i call back to tell him my card has not been charged. He finds my order on another desk, and promises to fill it that afternoon. He will charge my card, and ship it that day. Yeah right. <br><br>I wait two more days. No shipping conformation. Nothing. I call again, and get the exact same run around. 3 or 4 people pass me around on the phone. No one can even find my order at first. Then they ask me to call the bank again to see if my card had been charged. Wow. <br><br>I call back, talk to yet another person, who tells me my item is on back order, and he has no idea when it will come in. I ask to cancel my order, and he says \u0022yeah whatever\u0022 and hangs up. I bet a lot of people cancel with them. <br><br>There is something very wrong with that business. While on the line with one person, i hear a huge fight in the background. The salesperson tells me there is a big argument going on between two employees. Nothing to worry about. Apparently it is a common occurrence there. <br><br>This is by far the worst online shopping experience i have ever had.<br>","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/367568#comment367568","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"bigrederik","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EDIT: I was told that my item was on back order and would now take approximately 4 weeks to get to me rather than two. Not a super big deal, but I\u0027m moving in that timeframe, so I just cancelled my order. When the guy said \u0022I can do that for you.\u0022, I\u0027m pretty sure he just hung up on me. I\u0027m calling back to get a confirmation number and spending a little more money to buy with confidence. <br><br>R, Natty","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/362657#comment362657","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"NattyLight","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This transaction was most advantageous. Good, responsive and reliably fast service. The product received was found to be exactly as advertised.","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/361043#comment361043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"Kimor","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"PLEASE READ! I have NEVER gone online to rate a product or store. NOT ONCE. I recognize that ResellerRatings has a policy about a company writing its own reviews, but after dealing with this company, it is inconceivable how anyone could have a positive thing to say.<br><br>I Bought a plasma from them on the guarantee that they were an authorized dealer (lie #1). Contacted the manufacturer only to find out that they were not, and that a warrantee \u0022WOULD NOT\u0022 be honored. In attempting to cancel the order so that I could have some time to do some more research, I was told that the TV was shipped already (lie #2), and that there would be a $400 shipping fee. They assured me once again that Pioneer would honor the warrantee and called the Pioneer associate an \u0022idiot\u0022 for telling me otherwise. But as an assurance, a \u0022customer service\u0022 associate told me that a letter and invoice would be faxed in 2 days guaranteeing that if Pioneer didn\u0027t honor the warrantee that a 3-year warrantee would be provided by 123 (lie #3). Never got the fax of course. After HOURS of being on hold (one day from 4-5pm only to have the phone hang up when it became 5), I finally got a hold of a manager who agreed to cancel the order and refund me in \u002212 days\u0022 (lie #4). It\u0027s been 3 weeks. By the way, every phone call was ended with an abrupt message from a representative. One sales rep even stated, \u0022I\u0027m not going to waste my time with you any longer. I have more important things to do like selling to buying customers!\u0022<br><br>It\u0027s near midnight. There\u0027s a thousand other things I could be doing. But if this review spares at least one victim I\u0027ll certainly rest better at night (while you\u0027re at it, go ahead and read about \u0022pricemad\u0022 on this site). What a disaster. Again, I will NEVER believe that any of these positive reviews are legit. I\u0027m not finished either; BBB, Attorney Gen, FTC, etc. all need to hear about criminals like these.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/358243#comment358243","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"blupofol","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As a repeat buyer I am extemely confident ordering products on my clients behalf, they ship timely and offer the best prices. Always a pleasure.","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/357974#comment357974","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"metnak","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Prices and great service. The product was received before I expected. Great job!!","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/356043#comment356043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"touretes","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Pioneer Kuro from this store on Dec 18. It was supposed to ship via trucking company in 5 -7 days. 17 days later I called to get tracking info and was told that it would be emailed within 20 minutes. I also tried their online tracking system and my status showed \u0022For Shipping\u0022. I emailed them through their online form, and the email message came back as undeliverable. I emailed them directly at their sales address that sent the invoice - no reply. The next day, I called again and was left on hold for over 20 minutes and then given a tracking number and the phone number of a trucking company and then hung up on. The trucking company then told me I could expect delivery in 14 days! This was supposed to be 5 - 7 day delivery. I would not advise anyone to make purchase from this vendor based on my experience. There website bosts 100% customer satisfation but they made no effort to assist or compensate for their extremely poor performance. They are a classic bait and switch operation and I would love to know who they are paying at CNet to keep a 5 start rating! These guys are con artist! As of Jan 8th, still no delivery!","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/355611#comment355611","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"cchat1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Update to prev. review - The number of lies this company will tell you to get a sale is just mind boggling! After much research I decided on which 50\u0022 plasma to get, did a search online to get best price and called this company. During order process they talked me into a different unit. The lies?<br>Said it was newer - it was older model<br>Said it was better - it wasn\u0027t (too many reasons to list)<br>Said there would be a $200. rebate - no rebate, turns out rebate was only if store installed the tv for you, tricky to do when they\u0027re 1000 miles away.<br>Said it was a more expensive model - it wasn\u0027t, they didn\u0027t give the model # at first, after I called back and insisted, it turned out all other retailers had it for $200-300. less and some were throwing in a free Blu-ray player to get them moved out.<br>After I complained they said they would issue a $200. credit to my card and throw in a \u0022pro kit\u0022 worth $500-600. (At first they offered an extended warranty \u0022worth $500.\u0022)<br>The credit never appeared on my card and the \u0022pro kit\u0022 consisted of two HDMI cables you can get on amazon for anywhere from 19 cents to $4.99. each.","link":"http:\/\/www.resellerratings.com\/store\/123_Buy_Direct\/comment\/352925#comment352925","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Buy_Direct.jpg","store_name":"123 Buy Direct","username":"Mr.Matt","rating":"1"}, "single");){kind=link}
"Quick service with no problems encountered at all! This is a good place to shop for all my electronic needs. For the latest merchandise purchases and the best prices available anywhere. I highly recommend shopping at this store!"