1/5

posted Mar-20-2011

"i bought jaw bone icon for 49.99 online in their web site, clearly shown it will be brand new however they have sent a used one with lots of scracthes and without box and in a plastick cover, i sent back to them and i got money back in couple days $41.99, so i lost my money finally $7, the call center guys are not good while speaking , simply they say wait some time or hold the call by someone, they will not come and talk to you, i waited one time 5 mins , this was happened to me almost 3 times, this is cheap technich, finallly i talked to them and they explained me a bullshit way because their policies are like that, they dont want to sell the items really but they want to charge like 7 dollars from us, surely the customer will return the item, that time they can charge 10% of the total money right, this is a latest technick is followed by lots of websites, atleast they can earn some money legally on the return policies"

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1/5

posted Mar-19-2011

"Buy your phones anywhere else. What a bunch of jerks! I order a "new" phone system. They sent me opened/ used/returned/who knows what mdse. I complain. They demand that I pay to return it. I refuse. I called 3x to resolve this, I leave 3 msgs on the "Supervisors" voicemail. Zero response. They won't pickup mdse from a customer no matter whose fault it is. I dispute the charge on my AmEx. They never respond so I win. They re-charge me. I dispute again, they don't respond so I win again. AE blocks them from re-charging.

Now, SEVEN months later, they demand pymt and turned it over to some sleazo collection company. I'm waiting on hold for 21 minutes in position # 1 for a Supervisor while a type this. What a bunch of f-ing jerks."

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1/5

posted Mar-02-2011

"Absolutely one of the worst companies we have ever dealt with. They are inept, unprofessional scam artists. We had to return an item twice because it was the wrong product. After waiting over two months for our item (which they kept lying about being shipped), we had enough and requested a total refund. Surprise, surprise... they slammed us with their processing fee for trying to get our money back. Seriously, don't even waste your time with these scumbags--they're out to take your money. Their prices are cheap, but they're cheap to lure customers in so they can ship them the wrong items and jerk them around to collect shipping/processing charges from them. NEVER AGAIN."

This review was modified by kelderlaw on March 02 2011 01:16:00 PM

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1/5

posted Mar-02-2011

"I ordered a replacement battery for an APC UPS: an SLA-3-12 battery - but was shipped an SLA-33-12 battery instead - the paperwork in the box with the incorrect battery showed the SLA-3-12 battery listed as being the one enclosed. The incorrect battery weighed 25 lbs and cost me $14.40 to ship back to 101 Phones. 101 Phones will only reimburse me $8.00 for my return shipping costs leaving me $7.40 short.
The C.S. rep on the phone said $8.00 was the most they could reimburse me and that they had never had a return cost that much and that there was nothing they could do. If I am the first, then they should update their policy -
I consider this to be very poor customer service and a short sighted return policy. This was their mistake. It is unacceptable. They were not the cheapest listing on the internet for the battery I ordered, but they looked reputable. I was wrong."

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1/5

posted Feb-13-2011

"I’ve never given a retailer a bad review before, but feel I need to share this. I bought a phone plus extra handset from 101Phones which turned out to be defective. I sent it back for a refund, and they charged me a re-stocking fee! This was a first for me - I’ve never heard of a company charging a re-stocking fee for defective merchandise. I lost $35 in restocking plus shipping cost, but I learned my lesson. I wonder how many times they’re going to sell that same defective phone and collect restocking fees? "

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1/5

posted Jan-23-2011

"Before you buy from 101phones make sure you check them out as I failed to do that as they are very very very bad business people ,as I had purchesed a phone from them and when I received it was completely dead as I contacted them and told me to ship it back way should I pay to ship it back when they ship it defective to me as it is now costing you more so now you are not getting a deal buying from them is very very very bad business do not buy or you will lose out like I did but I am not finished with then I Have ways of getting back when someone like then screws me I always do like they always say back is a bit-- and they will gets thers so donot buy from then or you will lose out , WARNING DONOT BUY FROM 101 PHONES BAD BUSINESS PEOPLE"

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1/5

posted Dec-16-2010

"I purchased a refurbished phone because I need a headset jack and they are hard to find. The phone had such bad static that I could not hear my customers. And the interference took down my wireless network. When I contacted them, they said that my only option was to exchange the phone for the same model. Even their refurbishing center said that the phone was defective and I should request a refund. I have done that but been completely ignored. I wish I had read reviews before buying from em. This is the worst online retail experience I have ever had - and I buy a lot online."

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1/5

posted Oct-30-2010

"What a disappointing and frustrating experience! I would warn anyone against doing business with this store. I was sent used phones that were listed on the website as new. When I returned it the first time, after long conversations with various parties, I did receive a credit for the postage; however, when I returned the second used phone and asked for a refund, I had to pay shipping and they charged me well over the stated 10% penalty/restocking fee. I attempted to contact Customer service about this--they disconnected my call after leaving me hanging for 20 minutes. (The rep came on the line twice and said he'd get back to me--I was #1 in the que) Buyers beware!!"

This review was modified by MandMs Mom on October 30 2010 01:25:58 PM

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1/5

posted Oct-20-2010

"I suppose "all's well that ends well," but only after a VERY frustrating experience.

I bought a Panasonic "factory-serviced" KX-TGA550M-R handset to go with my KX-TG5571 base station. It arrived quickly, which was nice, but when I tried to use it I discovered it still had all the data (phone book, recent calls) of the previous user. Worse, the handset was still "registered to" -- i.e., synced with -- the previous user's base station. Since I received no manuals, I downloaded them from Panasonic and tried to follow the instructions for canceling a registration, but they all assumed you still have the original base station nearby. So the phone was essentially useless to me.

I wrote Panasonic for help, and also emailed 101Phones.com asking either to know how to make the phone work with my base station or to get a refund. I have not heard anything from 101Phones, but DID get an email from Panasonic, which gave me a keypad sequence that finally allowed me to register the phone to my base station, although I had to manually delete the other data (no big deal).

Clearly, "factory-serviced" doesn't mean anything. Everything I did should have been done before the phone was shipped out.

Ironically, I could have bought an entirely new Panasonic phone system for what I paid for the handset alone, but didn't think to check until it was too late."

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1/5

posted Oct-12-2010

"I had the worst ever experience shopping online at 101phones.com. They shipped lesser quantity. No notification was sent about the change, I had paid for 2 day air shipping and I thought it is a business courtesy to notify the customer when there is a change in the order. When enquired their customer service personnel were very rude and later sent an email about the change. I don’t think they understand what customer service is. I tried to reach them again and haven’t been able to get through to their customer service personnel; I left VMs and have not received a call back. It’s been about a week now. It’s dreadful; I regret shopping at 101phones.com. It’s been a complete waste of time and energy."

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