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Store InformationStore Info
Full Rating Profile
  • TinyDeal

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: P.O. Box No.1225, Tsuen Wan Post Office, Hong Kong
    • Contact: sales@tinydeal.com
    • Phone: (+86) 755-2919 4488
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.84/10 6.84/10
    Chance of future purchase: Rating 4.93/10 4.93/10
    Shipping & packaging: Rating 4.90/10 4.90/10
    Customer service: Rating 4.97/10 4.97/10
    Return/Replacement policy: Rating 4.59/10 4.59/10

What is this?

1,205 Customer Reviews

Rating 2/10

"I discovered TD just searching on the web. Their site is quite promising and offering 100% new items, checked at their warehouse before delivery, free of charge deliveries, live chat 24hour a day - 7 days a week.... And the prices are not bad at all. Well, I was looking for a smart phone for my daughter - her first phone and I was thinking for a first phone doesn't have to be a genuine I-Phone. I choose an average one, finished my order and pay trough PayPal. The first surprise it was to find out that free charges delivery is not true, but I said myself - hey! nobody is perfect, and I accepted this "mistake". This happen on 17 June. Exactly one week later, on 24th of June the package arrived - not bad for a delivery to Germany. The packaging is the regular DHL plastic bag and inside you have the phone in its carton box and surrounded by a bubble envelope. For me this packaging was a little poor but again nobody's perfect.... Then I opened this package and found more surprises. The carton box of the phone is not plastic sealed and looks a little used - slightly bent corners. The protection foil for display was bent near camera lens and between foil and display are small particles of dirt. The battery have visible scratches - not deep, it looks like bad storage or intensively used. The headphone cable is broken and unusable. The slot number one for the SIM card is completely missing one contact pin and therefore not working - everything and each detail convinced me I have a second hand phone in my hands. Well, I tried to chat with TD and find out that "Live chat 24/7" is a lie as well as free charges delivery or checked items. It takes about 12 H for an answer and initially there is no responsible capable taking a decision but a regular customer service only taking note of your claim and providing standard answers ment to gain time. After several useless mails came the first proposal: I should send back the phone and get it back repaired. I fill that offer as an offense - I paid a new item to receive a broken one, than I should support again delivery charges and get a repaired second hand phone. That's completely lack of respect - I refused any way. The second proposal followed and offering some TD points so that I can buy on points at TD. With this bad experience I am not willing buy ever again at TD - so refused that too. I proposed TD to replace the phone on their charges or to make a full refund and pick up the broken item. They refused - but they did accept to make a refund and cover as well a part of returning charges. For me is any way only a loose of time and money. Never ever again - local store might be a little more expensive - but you have at least a new product, 1 year warranty and you have to fight nobody for your legal customer rights.

Rating 2/10

"I placed an order for a "Wireless Rainproof Smart Wifi Doorbell with APP Indoor Door Bell"
1. The info about the delivery date was misleading. 2. I had paid 73.17 GBP at the order time (including an expensive DHL ship for fast delivery) and then discover at the time of scheduled delivery that the package had not been shipped yet. Now, at cancellation, I am told that I have to wait many days (email from Tinydeal saying "Paypal: 2-3 business days(payment within 60 days)" to be refunded. I am not a Bank and do not see why I should finance Tinydeal. 3. I have lost 4 days waiting for something that I now I have to start researching again

Rating 2/10

"I purchased an item from Tinydeal for less than 3 dollars. About a month and a half passed after it was shipped and the item still did not arrive. I contacted Tinydeal using their email system and got automated responses of the style "We need to get the confirmation from the post office first, then we can discuss how to solve it", "Please wait another 25 days" and so on. I waited 3-4 weeks more and the item still did not arrive. I emailed Tinydeal again and received exactly the same responses again, eventhough it's clear that the item was either lost or was never sent in the first place. I tried chatting with a real representative but the response is "you need to send an email", while I already sent several emails and it's clear what will come out of additional ones.

I don't mind about those few dollars but this approach pisses me off. I had never had any issues to get an e-shop to re-send an item or refund me in the very few cases when an item has not arrived out of the several hundred purchases I made in Chinese shops. But not this time! Tinydeal makes every effort to exhaust the customer with automated responses and refuses to take responsibility. I will never purchase from Tinydeal again.

Rating 10/10

"Order 05/06 for Xiaomi leather miband
Receveid 17/06
Very fast shipping, quality is very good
Picture http://puu.sh/is1Hd/cf8306100e.jpg

Rating 4/10

"Placed order 21/5/2014. Wanted it quickly so paid extra for delivery. It took 10 days for Tinydeal to get it to the freight company. The freight company will probably make the 8-12 working days (I still haven't got the item ) but note that Tinydeal's extended picking time needs to be added to the delivery time "

Rating 2/10

"Horrible website. The item at http://www.tinydeal.com/4pcs-replacement-silicone-colorful-xiaomi-miband-wrist-strap-p-141908.html - miband replacement straps says that the deliver will be done within 2-5 days. After I placed the order and it was accepted, I got an email saying that it is being shipped out of China and will take 15-30 business days. There was no option to even cancel it.
When I contact the customer service, they don't take any responsibility and keep saying that please wait 15-30 days and that's it.

The website is misleading and customer service doesn't acknowledge anything.

Rating 10/10

"The delivery was so fast, and the watch I got was exactly the same as the one on the pictures, I love it, it s a beautiful watch with butterfly and pearls: so French!"

Rating 2/10

"I purchased 2 phones (Laude S800) with accessories from TinyDeal.
The whole deal was about $200.
I waited more than 45 days and did not receive the package.
I asked them to help me find it; after some correspondence TinyDeal told me that the package is stuck in customs. After about 2 more weeks they said it's on hold (what this means???)
No additional explanations; no direct answers to my direct questions.
It seems like they do not really read my letters. They answer just what is convenient for them.

At last I asked to get my money back.
TinyDeal agreed to refund only 90% of the paid money.
It's most obvious that it's their fault, and I don't really understand how they dare, after 45 days that I did not get the package, to deduct any money, instead actually compensate me.

Needless to say that all my e-mails in this regard were answered as always: No matter what I write, they answer whatever is on their mind, i.e. without reference to what I wrote.

To summarize: I suggest to avoid buying from this store at all. If you do buy there - at least use PayPal to try and protect your purchase and money (though you know that PayPal is not 100% protecting.)

Rating 10/10

"This site is very good with cheap items and free shipping . The purchase I made was great quality! The Customer Service is super quick and resolved quickly. Good place to buy, maybe the best !!!"

Rating 10/10

"Ordered a "mi Fit" fitness tracker and got it in 7 days! great for international shipping and processing! The customer service was great! and they even told me about sales and discount codes for items i had in my cart! awesome company!"

Rating 2/10

"I bought one of their bluetooth Xiaomi MiBands. Everything worked fine for like 2 weeks. Then the band thad holds the module broke apart. Copany and the response i got is: "Thanks for your reply But the main body of the item is working. If you want a refull refund you need to send it back to us." so not only are they not standing behind their product and refusing to replace teh band at least, but they want me to spend more money to send a defective item back to them in order to get MY money. Ridiculous. Will never buy there again, even if they give crap away for free. Horrid experience"

Rating 2/10

"Item never arrived,customer service keeps telling me to wait and now 4 and a half months passed.Please avoid,I know they are cheap,but it's not worth it if you don't actually get the stuffy you paid for...luckily it was not something expensive."

Rating 10/10

"I received my Xiaomi Mi Bluetooth controller in 3 weeks after placing the order, but that's only the fault of my local postal service, as otherwise it would have arrived much sooner.

I'm happy with how TinyDeal packed the product, and how fast they shipped it. The prices are fantastic on some items, but could've been lower on others. Overall, I'm really satisfied with this reseller.

Rating 2/10

"Never received my order. Their customer service is automatic, whatever you tell them they'll reply with the same answer that maybe it's customs of your country, to wait for one more month etc."

Rep reply posted May-10-2015

TinyDealService, TinyDeal rep has responded

“Dear someone22

We are so sorry for all the inconvenience caused. Please kindly tell me the order number of the order you refer and contact me directly to: service@tinydeal.com, I will try my best to solve the problem for you.

Best regards

Tinydeal Team”

Rating 10/10

"French :

Tres bon site, j'ai commande un Xiaomi miband.
Recu en 7 jours, alors que sur d'autre site ca depasse les 10 jours.
De plus le support est operationnel. Merci a eux.


Very good site, I ordered a miband Xiaomi.
Received in 7 days, while on another site it exceeds 10 days.
Further support is operational. Thank you to them.

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