We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Awesome experience. Ordered a used book late and got it just in time for the Spring quarter. "Used" book was like new quality! Would definitely do it again"
"I purchased a used book - Organizational Behavior. All went well until the buyback time came. I sent the book back using the mailing instructions that were given to me, and the book was in the same condition that I received it in.
Textbooks.com advised me that the book had water damaged and they would not reimburse me. After some phone calls back and forth, I gave a credit card for the 12.50usd to send my book back. This was deducted from my account on 1/9/09. Today is 1/28/09 and I have still not received my book. I called yesterday, and I spoke to Helene, and Daniel. On two different occasions these two employees advised me the person handling my account was not at their desk. In addition, I asked to speak to a supervisor but I was only placed in voicemail.I did leave a voicemail but I am still awaiting a reply. If my staff offered this type of customer service to our clients, it would be considered bad service!"
"Sold three books to them and it was a flawless and painless transaction. It was really easy to lookup the books by ISBN number and get a quote too. Then I printed the prepaid UPS label, packed up all my books in a nice box using plastic bags and torn out pages from an old phonebook, stuck the UPS label on the box, and dropped the package off at a nearby UPS location. I shipped the books on Jan 27 and had my check by Feb 9th. Got emails from them every step of the way so I knew what was going on with my buyback. No funny business with these guys, they paid me exactly what they said they would pay me. This was SOOO much better than getting screwed over at the local textbook shop. Way to go Textbooks.com, I will be telling my friends!"
"I ordered a Medical surgical book at a great price. That is where the fun ended. Upon UPS delivery, the package that was supposed to contain a 9 lb book was completely empty, not even a packing slip. I called and was told that they could reship the order the next day. This is a problem since I needed the book today. It would appear that there is little to no quality control when it comes to shipping the items ordered. I am not sure if I will use textbooks.com in the future as not enough was done to get my order out ASAP."
This review was modified by jamcm630 on January 25 2010 02:11:47 PM
"We placed an order of some textbooks from Textbooks.com on July 7, 2011. One textbook did not arrive 14 working days after it was shipped. The book was shipped by BetterWorldBooks, an affiliate of Textbooks.com. Customer Service at both Textbooks.com and BetterWorldBooks are very slow in response. When BetterWorldBooks did respond, the response was nothing more than covering their behind - they could not provide any mail tracking info but said that USPS might be slow in delivering the package. The fact is all other textbooks placed at the same time had arrived one to two weeks earlier. Don't use Textbooks.com or BetterWorldBooks."
"We called an agent to ask about returning the book and she told us the label on the invoice was a prepaid UPS shipping label. UPS told us it was not. Another call to the company revealed that the first agent was wrong. The second agent told us to log on our account to process a refund and that process would generate a prepaid shipping label. It did not. A third call to an agent required him to send an email with a link to print a label. This has been an awful experience dealing with this company. The agents seem nice enough but unfortunately many have no idea how to help you. My suggestion is to try another service."
"I brought an access code from them to use in my online math class for 44.00 dollars. I called two times to make sure that if the code didnt work that I would be able to get my money back. When I recieved the code it was wrapped in plastic and the only way to see it was to unwrap it from the plastic. Guess what? the code didn't work and they told me that it was my fault because I ordered the wrong code. I didnt order the wrong code according to their website this was the code for the ISBN number that I entered. I had to call several times before speaking to a supervisor and I finally got a hold of one named Eric. He didnt seem very apologetic and simply told me that theres nothing he could do because I opened the package and they dont accept returns unless the item is in new condition. How can I know if the code worked if I didnt open the package? I was set up by them to fail in this situation. There should be a way for them to check to make sure I havent used the code yet, they think that I have used the code already and trying to scam them (thats what a representative named Brandi told me). I cursed out Eric and i've contacted the better business bureau. Ive also contacted the department of consumer affairs. I will not be taken advantage of by these people. I will tell everyone I know to never order from this place. Im digusted with the service I recieved. They over promise the customer and under deliver. No one should ever give this company their money. I think everyone should boycott this company. I feel so offended, these people are low down dirty dogs. And Eric is a poor excuse for a manager. "
"Don't recommend this online reseller!! Ordered book on Sept 17, received acknowledgment right away that seller had shipped it. Three weeks later still nothing had arrived (and used books from Amazon usually arrive within 10 days at most). Emailed textbooks.com again on Oct. 4th. Received reply that I had to contact their supplier, Alibris, who replied that now book was on its way. Received four days later! "
"I bought a used Microbiology book from textbooks.com... clearly stating WITH ACCESS to MasteringMicrobiology. Guess what? Arrived with no access. Customer service tells me that it doesn't matter if it SAYS it comes with access in the order, if it is used, it won't come with it. Does it tell you this anywhere on the order page? No. You have to search around for the answer. They tell me I can send it back to them, not including the price of shipping to me ($11.95) and price of shipping back to them. So... basically I'm already out $20 if I send it back to them, and then I have to go ahead and find another book, while I'm already in the class, I don't have bottomless pockets, and when I ask for the $20 difference to buy the most minimal version of MasteringMicrobiology ($40), he tells me no. That's their policy. I told customer service I was about to tell everyone I could not to purchase from them, so here you go. DON'T DO IT. "
36,423 stores
1,205,340 reviews
6288 shoppers online now
Rating
Full Rating Profile
7 reviews 
Visa / Mastercard
American Express
Discover
Money Order
Check
Wire Transfer
Require User Registration
International Order
posted Jan-28-2009 
posted Jan-25-2010 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I purchased a used book - Organizational Behavior. All went well until the buyback time came. I sent the book back using the mailing instructions that were given to me, and the book was in the same condition that I received it in.<br><br>Textbooks.com advised me that the book had water damaged and they would not reimburse me. After some phone calls back and forth, I gave a credit card for the 12.50usd to send my book back. This was deducted from my account on 1\/9\/09. Today is 1\/28\/09 and I have still not received my book. I called yesterday, and I spoke to Helene, and Daniel. On two different occasions these two employees advised me the person handling my account was not at their desk. In addition, I asked to speak to a supervisor but I was only placed in voicemail.I did leave a voicemail but I am still awaiting a reply. <br>If my staff offered this type of customer service to our clients, it would be considered bad service!","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/438674#comment438674","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"mpar100","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sold three books to them and it was a flawless and painless transaction. It was really easy to lookup the books by ISBN number and get a quote too. Then I printed the prepaid UPS label, packed up all my books in a nice box using plastic bags and torn out pages from an old phonebook, stuck the UPS label on the box, and dropped the package off at a nearby UPS location. I shipped the books on Jan 27 and had my check by Feb 9th. Got emails from them every step of the way so I knew what was going on with my buyback. No funny business with these guys, they paid me exactly what they said they would pay me. This was SOOO much better than getting screwed over at the local textbook shop. Way to go Textbooks.com, I will be telling my friends!","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/441811#comment441811","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"InternetDood2000","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Medical surgical book at a great price. That is where the fun ended. Upon UPS delivery, the package that was supposed to contain a 9 lb book was completely empty, not even a packing slip. I called and was told that they could reship the order the next day. This is a problem since I needed the book today. It would appear that there is little to no quality control when it comes to shipping the items ordered. I am not sure if I will use textbooks.com in the future as not enough was done to get my order out ASAP.","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/535294#comment535294","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"jamcm630","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We placed an order of some textbooks from Textbooks.com on July 7, 2011. One textbook did not arrive 14 working days after it was shipped. The book was shipped by BetterWorldBooks, an affiliate of Textbooks.com. Customer Service at both Textbooks.com and BetterWorldBooks are very slow in response. When BetterWorldBooks did respond, the response was nothing more than covering their behind - they could not provide any mail tracking info but said that USPS might be slow in delivering the package. The fact is all other textbooks placed at the same time had arrived one to two weeks earlier. Don\u0027t use Textbooks.com or BetterWorldBooks.","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/815643#comment815643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"AlpharettaGA30022","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My transaction with textbooks.com was great. I got my book for half off, and in three days. I highly recommend them.","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/1526914#comment1526914","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"sangie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We called an agent to ask about returning the book and she told us the label on the invoice was a prepaid UPS shipping label. UPS told us it was not. Another call to the company revealed that the first agent was wrong. The second agent told us to log on our account to process a refund and that process would generate a prepaid shipping label. It did not. A third call to an agent required him to send an email with a link to print a label. This has been an awful experience dealing with this company. The agents seem nice enough but unfortunately many have no idea how to help you. My suggestion is to try another service.","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/667529#comment667529","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"everybodydance2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I brought an access code from them to use in my online math class for 44.00 dollars. I called two times to make sure that if the code didnt work that I would be able to get my money back. When I recieved the code it was wrapped in plastic and the only way to see it was to unwrap it from the plastic. Guess what? the code didn\u0027t work and they told me that it was my fault because I ordered the wrong code. I didnt order the wrong code according to their website this was the code for the ISBN number that I entered. I had to call several times before speaking to a supervisor and I finally got a hold of one named Eric. He didnt seem very apologetic and simply told me that theres nothing he could do because I opened the package and they dont accept returns unless the item is in new condition. How can I know if the code worked if I didnt open the package? I was set up by them to fail in this situation. There should be a way for them to check to make sure I havent used the code yet, they think that I have used the code already and trying to scam them (thats what a representative named Brandi told me). I cursed out Eric and i\u0027ve contacted the better business bureau. Ive also contacted the department of consumer affairs. I will not be taken advantage of by these people. I will tell everyone I know to never order from this place. Im digusted with the service I recieved. They over promise the customer and under deliver. No one should ever give this company their money. I think everyone should boycott this company. I feel so offended, these people are low down dirty dogs. And Eric is a poor excuse for a manager. ","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/881042#comment881042","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"amw1224","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t recommend this online reseller!! Ordered book on Sept 17, received acknowledgment right away that seller had shipped it. Three weeks later still nothing had arrived (and used books from Amazon usually arrive within 10 days at most). Emailed textbooks.com again on Oct. 4th. Received reply that I had to contact their supplier, Alibris, who replied that now book was on its way. Received four days later! ","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/621329#comment621329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"ls58atyahoo.com","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a used Microbiology book from textbooks.com... clearly stating WITH ACCESS to MasteringMicrobiology. Guess what? Arrived with no access. Customer service tells me that it doesn\u0027t matter if it SAYS it comes with access in the order, if it is used, it won\u0027t come with it. Does it tell you this anywhere on the order page? No. You have to search around for the answer. They tell me I can send it back to them, not including the price of shipping to me ($11.95) and price of shipping back to them. So... basically I\u0027m already out $20 if I send it back to them, and then I have to go ahead and find another book, while I\u0027m already in the class, I don\u0027t have bottomless pockets, and when I ask for the $20 difference to buy the most minimal version of MasteringMicrobiology ($40), he tells me no. That\u0027s their policy. I told customer service I was about to tell everyone I could not to purchase from them, so here you go. DON\u0027T DO IT. ","link":"http:\/\/www.resellerratings.com\/store\/textbooks\/comment\/777915#comment777915","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/textbooks.jpg","store_name":"textbooks.com","username":"ges317","rating":"1"}, "single");){kind=link}
"Awesome experience. Ordered a used book late and got it just in time for the Spring quarter. "Used" book was like new quality! Would definitely do it again"