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Full Rating Profile
    • Address: n/a
    • Contact: service@tbdress.com
    • Phone: +86-29-68532816
    • Customer Support: +86-29-68532816
    • Business Hours: Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)
    • Fax: +86-29-68532816

    Payment options

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    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.38/10 4.38/10
    Chance of future purchase: Rating 0.81/10 0.81/10
    Shipping & packaging: Rating 1.64/10 1.64/10
    Customer service: Rating 0.69/10 0.69/10
    Return/Replacement policy: Rating 0.42/10 0.42/10

318 Customer Reviews

Rating 2/10
1/5
modified review posted

"DO NOT USE THIS COMPANY.
The products look very cheap and poor. I received the sweater with 2 defects. I got in touch with them, then they said that I needed to pay for returning cost by EMS shipping which is more expensive than the actual cost. I sent pictures with the visible defect, then they said it looked beautiful and I would look amazing in the visible damaged one. I couldn't believe ! Their products are not like the photos on the internet. I wanted to check these review before I ordered.
Hope people find these reviews before ordering.
I have 4 things total from them and none of them are in good condition. REALLY POOR PRODUCTS.
"

modified review This review was modified by Junemay on January 28 2015 02:07:47 PM


Rating 2/10
1/5
modified review posted

"Unbelievably awful item. Shipped from China. Called a dress but must be for a VERY short person. Barely covered my bum. Poor quality finishing. Nothing like the pictures. Made the kids laugh when I tried it on anyway! "

modified review This review was modified by mumof3chickens on January 24 2015 07:13:02 AM

Rating 2/10
1/5
modified review posted

"ALL REVIEWS RATED HIGHER THAN 1 STAR ARE FAKED!!!!
THIS CHINESE QUALITY IS SIMPLY RIDICULOUS!!!
DONT BUY FROM TBDRESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"

modified review This review was modified by Marcel1980 on January 24 2015 06:28:24 AM

Rating 2/10
1/5
modified review posted

"Do, not! I repeat Do, not! Shop here. I purchased a 2x coat that said $35.00 on the website. I received no update on shipping. I received my purchase 2 weeks later. There was no company name on the invoice, the coat was sooo small. I wear a 1x. This coat looked to be a medium. Very cheap looking. Looked nothing like the picture. So, I checked the return policy on the website. It says I have 15 days to return it. So , I emailed the company. I received a reply 3 days later. The person is sorry, that I'm unhappy about my purchase I should have known my correct measurements. Um, OK... Then the email goes on to say don't send the coat back give it as a gift because shipping is high and they will not refund the shipping costs. Yep that about does it. I have a feeling if I ship it back they will claim something is missing or damaged and will not give my money back. They were rated 1 star for a reason. And, I noticed that when I tried to write a review and posted pictures of the coat. My post was blocked. I cannot rate them 1 star on their website. "

modified review This review was modified by danasprngs on January 22 2015 08:48:04 PM

Rating 2/10
1/5
modified review posted

"TBDress.com does not honor their return policy even if you try to conform to the rigid 15 day time frame. The formal dress I ordered arrived with the sleeves attached to the bodice of the dress with plastic snaps. I explained the problem to them and they replied that is how the dress is made. The sleeves were also 5 times too small for a US size 12 dress. I filed a PayPal dispute and TBdress offered to refund me $30.00 for a $193.00 purchase. Needless to say I didn't accept. Cannot donate the dress because no one else can wear it with the sleeves unattached to the dress. Ended up throwing it in the trash because it angered me each time I had to look at it. Customer Service jerks you around requesting photos of the damaged item and then reply they cannot see the photos. The photo below shows the unsewn seam. I placed a piece of white paper under the opening so you could see how big of a gap would have shown if I tried to wear the dress. Worst online company I have ever had to deal with. If TBDress wants to honor their return policy I will be happy to edit my review."


Rating 2/10
1/5
modified review posted

"On 12/1 I ordered 2 cute dresses, On 1/12 I finally have 2 of the ugliest, smallest dresses, shipped from China. No wonder they didn't fit, the company wants to refund $12 US for the $42 that I spent on the dresses. The company does not stand behind their product. DON'T ORDER FROM THIS COMPANY!!!"


Rating 2/10
1/5
modified review posted

"This company is a scam i ordered my dress for an event that was on the 12th of December. I ordered my dress 3 weeks in advance thinking i would get it in time when time became close i contacted them about the dress they kept telling me lies about the dress was being made and that it was almost finished and that it would be shipped asap well the event has came
So i asked for a refund i was told it would take 6-8 days to post back to my bank account and now it has been3 weeks and still no refund do not order from this site if i knew they had to make the dress i would've never ordered from this site and plus they don't tell you that before ordering what a waste of money and time!!!!
"


Rating 2/10
1/5
modified review posted

"Don't waste your time. If i could give this company zero stars, I would. I ordered two items from site on 12/11/14. When i first ordered, it said it would take 3-7 days for shipping and 5-8 days to arrive. So max about 15 days, right? No, It's been 23 days. I've tried tracking my order but it never seems to up updated and all of it is in Chinese. I've contacted them several times over the course of four days. At first I assumed that maybe the lack of response and shipping was from the holidays. So maybe they're just backed up and running slow. But after absolutely no response to my emails whatsoever and some really frustrating phone calls, i've decided that this site is just a scam and a lie. Conned my sorry a** out of about $40. Eff this site and their poor service. If you decide to continue on with buying products from this pathetic site, do yourself a favour and buy some hard liquor so that when your products don't arrive, you can get drunk to forget what a horrible mistake you made when you decided to buy from this company."

modified review This review was modified by DivyaJaws on January 02 2015 10:21:20 PM

Rating 2/10
1/5
modified review posted

"My package arrived after one month and seems like they ship out from mainland China. Upon receiving the dress, material are inferior and the workmanship is below average as you can still see thread hanging around.
The cloth that make the material is just not the match up as compare to the photo on their websites.
I'm pretty dissappointed.
"


Rating 2/10
1/5
modified review posted

"01/01/2015
DO NOT, I REPEAT DO NOT buy from TB Dress.
Problem after problem with my order. I have been "dealing" with them since October and they have not resolved the problems satisfactorily!
I received one item with a broken off button. Refused to fix it!
I ordered a bathing suit in a Small size, they shipped a Large. And then told me sizes fit differently in different countries. Finally got them to reship it. They sent me a Large size AGAIN. Contacted them again and said they would look into it and to be patient. Have not heard back from them and they continue to ignore me!
Also, when you contact them, they will tell you something has been shipped, but it hasn't been and they won't give you accurate information concerning your order!
It is really too bad that their customer service is soooooo bad, because their clothes are really cute, but they have to fit, you have to receive them, and it would be nice if the buttons, etc. were not broken off.
"

modified review This review was modified by cotuffgirl on December 31 2014 10:36:15 PM

Rating 2/10
1/5
modified review posted

"(continued) ...I have finally received the remaining of my order today(1/5/2015). It took quite a while to get the products. Other than the fact of prolonging shipping time and the trouble of exchange/returning, this clothing of this website is good to me.

xxxx
I have done all my Black Friday shopping online with multiple online stores. I wish, I WISH, I had NEVER EVER bought anything from TBDress.

Online shoppers, please be aware. Overall TBDress merchants are cheaper and that's why they suck you in. However, the follow-up customer services are like hell.

Here is my story:
On 11/29/2014, I ordered 9 items and only 5 items arrived. I ended up return 4 of them via USPS, costs me US$58.- It wasn't fun!!

As I am writing these reviews (12/29/2014), I still never received the rest of my order. I am still in contact with TBDress customer services via emails.

I wish I wish I have had checked the review before I do business with TBDress. Their merchants are cheaper because it is from Mainland China and they have not developed an international standard customer services protocol. So when you do return/refund/exchange, you have to go through a lot of trouble and spend your own money shipping back to China.
"

modified review This review was modified by scottsdalezona on January 05 2015 05:17:26 PM

Rating 2/10
1/5
modified review posted

"DO NOT DO IT! Yes people same thing wish I would have ordered from here and got my stuff somewhere else, still do not have my merchandise it is going on almost a month now. False advertising on estimated arrival times, the few people who actually got your merchandise congrats you are just a few probably in existence of history. Such a disappointment. "


Rating 2/10
1/5
modified review posted

"RUN AWAY FRONM THIS COMPANY : I WISH I READ THOSE REVIEWS BEFORE I ORDERED.
I bought a handbag Nov. 5 and almost 2 month later I haven't received the handbag. I asked a reimbursement from Paypal that I did not received because they sent a tracking number from ???? I don't know which company. The item was supposed to take 15 to 20 days to arrive, 2 month later : nothing and every time I ask they send me the tracking number with Chinese information ....
"

modified review This review was modified by Carole_tab on December 28 2014 01:10:53 PM

Rating 2/10
1/5
modified review posted

"Don't waste your money by buying their disaster products. The quality is not a defined word in this company. There is not even a simple tag on the dresses, I don't know whether they are second hand or not. The size of them is not fit. They shipped my order in 4 separated parcels within 2 months and DHL charged me for the price equal the cost of dresses. So shipping is NOT free.
NEVER do that. AT ALL
"

modified review This review was modified by Zeipad on December 23 2014 04:43:53 AM

Rating 2/10
1/5
modified review posted

"I am extremely disappointed with TBDress. They sent me the wrong color of this dress and refuse to let me return it. Their customer service is horrible and the product looks like it was made in China (which it was) and is extremely poor quality and the most UGLIEST thing - not at all like the picture. This site is for sure a scam and I suggest if you do not want to waste your time or money that you SHOULD NOT order from them.
DO NOT BUY FROM THEM.
"


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