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Terms of Usage

ResellerRatings and Shopper Ratings Terms of Use for Non-Purchasers (Reviewers, Readers)

PLEASE NOTE: If you are not a subscribing merchant, you may not solicit ResellerRatings reviews.

The services available at this Answers website are subject to the following terms and conditions as set forth in this notice. By accessing or using the website or downloading materials from the website, you agree to be legally bound by the terms and conditions set forth below without any modification. Please, review them carefully. If you do not agree to the terms, you are not permitted to use this website.

Answers may amend any of these terms in its sole discretion by posting the revised terms. Your continued use of the Shopper Ratings and/or ResellerRatings website(s) or materials after the effective date of any such amendment constitutes your agreement to be bound by such amendment.

Best Viewing Practices

This site makes use of dynamic HTML and is designed to display properly in the most recent versions of Explorer, Firefox, Chrome and Safari. We recommend upgrading to the most recent browser for optimal site viewing and performance.

Intellectual Property

The copyright in this entire website is held by Answers. All material provided on this website is protected under United States copyright laws and international copyright laws and treaty provisions. Except as expressly provided herein, none of the material provided on this website may be copied, distributed, republished, reproduced, downloaded, displayed or transmitted in any form for commercial use without the prior written permission of Answers. Visitors are permitted to download or print one copy of material published on this website solely for their personal, non- commercial use, provided that they do not modify the materials and that they retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of the terms and conditions contained herein. Answers does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret laws.

The trademarks, logos and service marks (collectively referred to as "Trademarks") displayed on this website are claimed by Answers and no trademark license, either express or implied, is granted by Answers. You do not have any right to use any Trademarks displayed on this website except as expressly provided under the doctrine of Fair Use without the prior written permission of Answers. Trademarks are one of our most valuable business assets. In the event of unauthorized use or misuse of its Trademarks, Answers will pursue its legal remedies without delay.

Electronic Information Submitted to this Answers website.

Please be advised that neither Answers, nor any affiliated persons or entities are in a position to investigate, censor or otherwise ensure the accuracy of any comments, remarks or other information and content posted or generated by users of this website ("Content"), and therefore is not responsible in any way for such Content provided by users or other third parties. To the contrary, many of the users are of unknown identity and have no relationship or privity with Answers. Therefore, Answers expressly disclaims, on behalf of itself and any affiliated persons or entities, any guarantee, warranty, other representations or responsibility with respect to the veracity, geniuses, completeness or lawfulness otherwise of any Content provided on this website. Answers further expressly disclaims, on behalf of itself and any related persons or entities, any guarantee, warranty, other representations or responsibility with respect to such user or third party Content as related to, among other things, intellectual property rights, copyright or trademark infringement, defamation, libel, slander, invasion of privacy or criminal or tortious activities otherwise. Accordingly, Answers does not assume, and expressly disclaims, on behalf of itself and any affiliated persons or entities, any liability of any kind for any alleged direct or consequential injury or damages arising from, or relating to in any way, the Content provided by users or other third parties or their activities otherwise, including, without limitation, any alleged liability under any federal or state criminal or civil laws (including provisions of the Communications Decency Act). Each of this website's users and third parties acknowledge, by usage of this website, that he/she/it is solely responsible and liable for his/her/its Content, and neither Answers nor any affiliated persons or entities is the guarantor or indemnitor of any such party.

You retain all of your ownership rights in the Content that you submit to this website ("Submissions"). However, by submitting Content on the website, you hereby grant Answers a worldwide, non-exclusive, royalty-free, sublicenseable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the website and Answers’ (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the website (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the website a non- exclusive license to access your Content through the website, and to use, reproduce, distribute, display and perform such Content permitted through the functionality of the website and under these Terms of Use. The above licenses granted by you in the Content terminate within a commercially reasonable time after you remove or delete your Submissions from the Answers service. You understand and agree, however, that Answers may retain, but not display, distribute, or perform, server copies of Content that have been removed or deleted. The above licenses granted by you in Content are perpetual and irrevocable.

Except on the express written agreement of Answers, any Content or other information submitted to this website by users or other third parties shall be treated as non-confidential, non-proprietary and subject to disclosure and usage for any purpose as Answers deems fit in its absolute sole discretion.

Our use of your Information

Answers protects your personally identifiable data, as well as other information, as set forth in its privacy policy (the "Privacy Policy") located at http://www.resellerratings.com/privacy-policy. The Privacy Policy explains our data collection practices in general, how we use the information we collect, and, specifically, the collection and use of personally identifiable information. We encourage you to review our Privacy Policy before you use the Answers website(s) for ResellerRatings and/or Shopper Ratings. Whenever you express your consent to the Terms and any amendments made to the Terms, you also acknowledge your consent to the Privacy Policy, as modified from time to time.

Review Management

Subject to, and without waiver of, any of the foregoing legal disclaimers and limitations on any liability, Answers, in certain situations outlined below, may at its absolute discretion remove Content provided by users or other third parties to the extent:

  1. Answers is presented with a valid court order from a court of competent jurisdiction ordering the removal of the posting;
  2. Answers is presented with a valid court order from a court of competent jurisdiction finding that the posting is slanderous, libelous, defamatory or otherwise illegal;
  3. Answers is presented with a settlement agreement, resolving a dispute between the poster and any third party(ies) complaining about the posting, mandating that the posting be removed;
  4. The posting contains vulgar, profane, or obscene language;
  5. The posting contains adult material, including but not limited to, graphic images, written images, or links thereto;
  6. The posting is not the type of posting for which the website is intended, namely rating companies that provide products or services;
  7. The posting contains the last name of any individual (first names are allowed), or any other personally identifiable information, which is defined as information that can be used to uniquely identify, contact, or locate a single person or can be used with other sources to uniquely identify a single individual ("PII");
  8. The posting constitutes multiple copies of the same posting, or more than one review for a single company by a single user;
  9. The posting references an order, transaction, or another form of submission by the user, where an intent to do business or to make a purchase did not occur (limited to reviews posted within the previous twelve (12) months);
  10. The posting was made by a current employee, former employee, or immediate family member of the company being reviewed;
  11. The posting contains written communications between any parties;
  12. The posting contains references, such as names or domain names, to any other retailers besides the retailer that is the subject of the posting;
  13. The posting was created or altered in exchange for the offer of monetary consideration, whether in the form of goods, services, or monies, or was created or altered in response to threats made by the merchant to the user; or
  14. The review was posted more than one (1) calendar year after the transaction that it describes, with the exception of reviews of companies that directly provide product warranties, in which case the cutoff will be one (1) calendar year after the transaction plus one (1) calendar year after the expiration of the product warranty period.
  15. The star rating obviously does not match the user provided comments, e.g. a positive user comment accompanied by a negative star rating.



Answers makes no representations about websites accessed from this website which are not maintained, controlled or created by Answers and does not endorse any linked websites or the information appearing thereon. Links do not imply that Answers is affiliated with or associated with such linked websites, their owners or operators, or any related companies.

Answers is constantly improving its products and services and reserves the right to make such improvements or changes to this website, the materials, products, services or prices posted in this website without prior notice as it deems necessary.

Notice of Claims of Intellectual Property Violations and Agent for Notice

It is the policy of Answers to respect the legitimate rights of copyright and other intellectual property owners. Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (the "DMCA"), Answers has designated an agent (specified below) to receive Notifications of Claimed Copyright Infringement on its sites.

If you believe that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, please provide Answers' Copyright Agent with the following information in accordance with the DMCA:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
  3. a description of where the material that you claim is infringing is located on any of Answers’ sites or services, with enough detail that we may find it on our Website;
  4. your address, telephone number, and email address;
  5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
  6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Answers' agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
Caleb Chill, Esq., Answers General Counsel 6665 Delmar Blvd. St. Louis, MO 63130 Telephone: 314-664-2010 (Ext. 119) Facsimile: 314-754-9526 Email: caleb.chill@answers.com


You agree to indemnify, hold harmless, and defend Answers, its subsidiaries, affiliates, or any related companies (including those which share substantially common ownership), and its officers, directors, employees, agents, insurers, and representatives of any of them (collectively the "Release Parties") from any and all claims, demands, actions, causes of action, suits, sums of money, judgments, controversies, and liabilities whatsoever, at law or in equity, arising from or in any way resulting from your use of this website.

Limitations of Liability



No Agency

No agency, partnership, joint venture, employee/employer or franchiser/franchisee relationship shall be deemed to exist, or is intended to exist by this Agreement between Answers and any user or any third party accessing or in any way making use of this Website.

Dispute Resolution

You agree that in the event a dispute arises concerning your use of Answers, or any other program or service offered by Answers, that such dispute shall be resolved via an arbitration process. Unless the parties specifically agree otherwise in writing, such arbitration shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Further, you agree that any such arbitration shall be settled on an individual basis, and unless the parties agree otherwise in writing shall not be consolidated in any arbitration or suit with any claim or controversy of another party. You agree that all arbitration proceedings will be conducted in St. Louis, MO. You further agree that any interim or preliminary relief sought shall be brought in a court of competent jurisdiction in St. Louis, MO.

Choice of Law

You agree that any dispute arising under this Agreement shall be governed by the laws of the state of New York.

No Guarantee of Continuous Use

We do not guarantee continuous, uninterrupted or secure access to our services, and operation of our site may be stopped due to factors outside our control.


In the event one part of this Agreement is found to be invalid, the other provisions shall remain valid and enforceable


Privacy Policy

Privacy Policy Last Updated: Jan 16th, 2013

ResellerRatings.com provides this policy to provide you with information relating to how we collect, use and share information.

When we set out to make ResellerRatings.com the best shopping experience, we didn't want to settle on a generic one size fits all site. We wanted to build a site that speaks to the best deals and safest shopping experience for you. We respect your privacy and we do collect data on how you use our site and services in order to tailor it to your needs.

ResellerRatings.com respects the privacy and security of its users. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information as you interact with our online services to understand what differentiates you from each of our millions of other users.

In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire ResellerRatings.com site. Additional terms and conditions regarding the collection and use of your information are also provided to you before you register. Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.

Information Collected

ResellerRatings.com collects certain information from and about its users in three ways -- directly from the user, from our Web server logs, and with cookies.

  • User-Supplied Information: When you register for ResellerRatings.com, we may ask you for your name, email address, invoice numbers pertaining to online transactions, and some other personal information. The more accurate information you volunteer, the better we are able to customize your ResellerRatings.com experience.
  • Server Log Information: When you visit an Internet Web site, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the Site or page that offered a link to a ResellerRatings.com page). ResellerRatings.com, like many other sites, records this basic information about visits to its site.
  • Cookies: In order to offer and provide a customized, personal service, ResellerRatings.com uses cookies administered by an affiliate of ResellerRatings, to store and help track your information as you travel throughout the site. For example, we may use cookies to help remind us who you are and to deliver content and services based upon your account information. In addition, third party advertising networks may issue cookies when serving advertisements.

    Cookies are simply pieces of information that are sent to your browser from a Web server and stored on your computer's hard drive. The use of cookies is relatively standard and you will likely find them used on most other major Web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set your browser to not accept cookies or if you reject a cookie. Merchants signing up for our services should also recognize that by displaying the ResellerRatings seals and/or widgets on their respective Web properties, merchant, on behalf of themselves and their users, authorize ResellerRatings and its affiliates to place cookies on browsers visiting the merchant-operated sites.

    You should remember that whenever you voluntarily disclose personal information online, such as in message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although ResellerRatings.com tries to protect your personal information, ResellerRatings.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.

How and When Information is Used

We use information in different ways to give you the best experience.

  • User-supplied information: This information is used for purposes such as personalization and verification.
  • Web Server Logs: This information helps us identify which areas of our site are of interest to our visitors. ResellerRatings.com also collects the Internet Protocol (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to our advertisers.
  • Cookies: We use cookies to let users use our services more easily and to let us keep track of certain statistical information that helps us improve our site and offerings available by our affiliates. Cookies also allow us to save passwords and preferences for you so that you won't have to re-enter them the next time you visit.
  • Your Email Address: We use your email address to send you information about your ResellerRatings.com account, such as your username and password, and confirmations of reviews that you have submitted to the site. From time to time, we may email you to let you know about new site features no more frequently than once per month but generally only a few times per year. Except as described in this Privacy Policy, your email address is never sold or otherwise provided to a 3rd party.
  • Invoice Numbers: When you submit a review of an online merchant to ResellerRatings.com, we ask you to provide an invoice number for your transaction with that merchant as evidence that you did indeed enter into a transaction with that merchant. Merchants have the ability to login to ResellerRatings.com to view invoice numbers submitted to our site by their customers for any given review of that merchant. Therefore any invoice number that you submit to our website is visible to the merchant to whom your review pertains, but not to any other merchants or users of our website.

How We Protect Your Information

The privacy and protection of your personal information is important to us. ResellerRatings.com does not make personally identifiable information available to any third parties without your permission or as otherwise described in this Privacy Policy. Any user statistics that we may provide to prospective advertisers or partners regarding your ResellerRatings.com usage are provided on an anonymous basis only and do not include any personally identifiable information about any individual user.

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. ResellerRatings.com will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your ResellerRatings.com account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, ResellerRatings.com cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information to us at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

Our Email Programs

ResellerRatings.com sends the following types of emails to our users:

  1. New user registrations: When you signup for a free account at ResellerRatings.com, either to write a review to participate in our discussion forums, we send you a verification email containing a link. Click the link to verify and activate your account. Once activated, this email is no longer sent to you. You may receive more than one activation email reminder, but an opt-out link is provided at the bottom of these activation emails.
  2. Deal Newsletter: You can choose to receive daily deals newsletters containing product specials found at various retailers. To receive this newsletter, you must opt in by inputting your email address into a form on our homepage. Then, you will receive a verification email to confirm that you want to receive the newsletter. Every newsletter that is sent out also includes an unsubscribe link at the bottom.
  3. Review Alerts: If you are an online retailer, you can signup to be notified by email when reviewers post reviews to our site about your company. You can turn these email alerts on and off in the merchant administration panel that we provide to you.
  4. When you write a review for a merchant listed at ResellerRatings.com, that merchant can post a public response in reply to your review. You will be emailed a copy of the merchant's response. Additionally, the merchant can contact you via our site, to send you an email via a web form. Your email address is not revealed to the merchant. If you wish to opt out of these types of emails, use the unsubscribe link at the bottom of each email.
  5. Exit Survey Reminders: Many Internet retailers participate in our exit survey program, which displays a popup window to the user after the user completes a purchase at the retailer's website. The exit survey window asks the user if they want to write a review of the retailer, and to enter their email address, if so. Then, one week later, we send a reminder email to the user, asking them to complete a review. Only one reminder email is sent, as part of this program, per the user's initial request.

Who Has Access to the Information

Except as described in this Privacy Policy, ResellerRatings.com and its affiliates will not willfully disclose any individually identifiable information that has been collected about users to any third party without first receiving that user's permission, other than to provide its services. Personal information you include as part of your public user profile and other personal information you post on or through the ResellerRatings.com service as part of reviews is made publicly available and so can be accessed by nearly anyone who views your profile or reviews online. This includes your username, the biographical information and photos you include in your profile, and any personal information you may include in your postings of comments and reviews. ResellerRatings.com may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of ResellerRatings.com. ResellerRatings.com will use its best efforts to contact you if ResellerRatings.com is issued a subpoena or other legal process that requests your identity.

ResellerRatings.com may disclose personal information to affiliates or to third party vendors, consultants, and other service providers who are working on our behalf.

Also, your personal information may be disclosed or transferred to one or more third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, restructuring or acquisition of all or a portion of our business to or by another company. When you are at the ResellerRatings.com site and asked for personal information, you share that information with ResellerRatings.com (or to affiliates and/or vendors providing services on behalf of ResellerRatings.com) alone, unless the service is offered in conjunction with another party. For example, some ResellerRatings.com services are offered in conjunction with another company. In order to provide such co-branded services to you, it is necessary for us to share your personal information with the company offering the co-branded service. If you do not want your data to be shared, you can choose not to allow the transfer of data by not using that particular service. If you choose to share your data with a provider of a co-branded service, you should understand that those providers may have separate privacy and data collection practices. ResellerRatings.com has no control over and accepts no liability for these independent practices. Each provider should more information regarding its privacy and/or use policies.

Third Party Advertising

We use Google and other third-party advertising companies to serve ads when you visit our Web site. These companies may use information about your visits to this and other Web sites in order to provide advertisements on this site, other sites, and other interactive media about goods and services that may be of interest to you. Third party advertising companies may issue cookies when serving advertisements. This Privacy Policy does not apply to, and we are not responsible for, third party cookies or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. If you would like to obtain an opt-out cookie from Google or other third-party advertising companies, or for more information about targeted advertising in connection with ad networks, please visit www.networkadvertising.org/managing/opt_out.asp. Having an opt-out cookie means that the information collected from your website visits will not be used to target ads to you. You may have to obtain a new opt-out cookie for each browser you use and whenever you reset your cookies.

How to Correct Inaccuracies

If you use another ResellerRatings.com service, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services. We welcome any questions or comments you have about Resellerratings.com: please direct them to our contact form.

Updates to this Privacy Policy

We may make changes to this Privacy Policy from time to time. If we update this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy. Any changes to this Privacy Policy are effective upon posting. In the event of any material changes to this Privacy Policy, we will use reasonable efforts to notify you of the change.

Opt Out of Email

To stop receiving any kind of emails from ResellerRatings.com, contact us and provide your email address. Our Mailing Address to Contact Us:

Company Mailing Address:

6665 Delmar, Suite #3000
St. Louis, MO 63130

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