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RatingsRating
Store InformationStore Info
Full Rating Profile
  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.00/10 3.00/10
    Chance of future purchase: Rating 2.17/10 2.17/10
    Shipping & packaging: Rating 1.53/10 1.53/10
    Customer service: Rating 1.63/10 1.63/10
    Return/Replacement policy: Rating 0.50/10 0.50/10

2,298 Customer Reviews

Rating 10/10
5/5
modified review posted

"No problems and everything arrived within 2 weeks."

modified review Rep reply posted Feb-25-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are happy to hear that you had a great experience with us.Thank you for the rating!”


Rating 10/10
5/5
modified review posted

"The part I needed was delivered when you said it would be.
I replaced old part with the instructions you included and had
no problems. My TV is back in action! Couldn't have been any
more simple than that!
Thank you!
"

modified review Rep reply posted Feb-25-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for your short and sweet feedback! Hope to see you shop original Samsung parts from us in the future.”


Rating 10/10
5/5
modified review posted

"Good customer relations, quick answers and quick fulfillment."

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for the 5 stars! IT is great to hear that you were satisfied with our services. Thank you again!”


Rating 10/10
5/5
modified review posted

"Fast , reliable and higher than it could be.....
Thank you very much !
"

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for taking your time to rate us. We are glad to hear that you were content with the services we provided!”


Rating 10/10
5/5
modified review posted

"KEEP UP THE GOOD SERVICE!"

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you so much for the five starts! We are happy to hear that you were content with the purchase. Thank you again for doing business with us!”


Rating 2/10
1/5
modified review posted

"I have not received the shipping yet. I cannot track where it is and how long it will take to be delivered."

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Please call our call center to get the details on your order. 1-800-627-4368. Your package is being shipped to the address you provided us.”


Rating 10/10
5/5
modified review posted

"Part was received quickly, was packaged securely. Very pleased with the part and service."

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are so happy to hear that you were satisfied with the service we provided! Thank you for taking your time to rate us.”


Rating 10/10
5/5
modified review posted

"Remote arrived quickly although I felt shipping charges for such a small item were excessive. "

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are happy to hear that you were happy with the services we provided! Thank you for the 5 stars”


Rating 10/10
5/5
modified review posted

"The correct part arrived right one time. The whole ordering process was fast and easy."

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“It is our pleasure to give high quality service to you! Thank you for rating us.”


Rating 10/10
5/5
modified review posted

"Good turnaround time and works great! Thanks."

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for sharing your experience with us and thank you again for doing business with J&J International Inc.!”


Rating 10/10
5/5
modified review posted

"Everything was as ordered and quick respond and service. Thank you from a very satisfied customer.
Mr. Longwell
"

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are so happy to hear that you were satisfied with the service we provided! Thank you for taking your time to rate us.”


Rating 10/10
5/5
modified review posted

"Parts delivered on time and in working order."

modified review Rep reply posted Feb-24-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Hello and thank you for the feedback! We are glad to know that the overall experience with us was satisfying!”


No Avatar
erd
Rating 10/10
5/5
modified review posted

"Wonderful to have the full functionality of my remote again.

Good service, too!
"

modified review Rep reply posted Feb-23-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are glad to hear that you had a great experience with us. Thank you so much for your feedback!”


Rating 10/10
5/5
modified review posted

"Good service! I have ordered this part from 4 parts stores. Wrong part every time. I think this part has a wrong part #."

modified review Rep reply posted Feb-23-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for the 5 stars! Thank you again for doing business with us”


Rating 10/10
5/5
modified review posted

"I am extremely happy with our order. It was delivered before expected. We just put batteries in it, pointed and clicked. Thank you for doing a great job!"

modified review Rep reply posted Feb-23-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for the praise of J&J International Inc.! We are happy to know that you were satisfied with the service we provided.”


Share SamsungParts / J & J International, Inc.'s store rating

SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,905 merchant members.