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Stores > SamsungParts / J & J International, Inc.

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  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

3,467 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-07-20

eventually got it right and all is good

"wrong part was received and returned but when correct part was subsequently received it was easily installed and working great.

my pay pal account was reimbursed and I paid for the second part with a credit card.
"


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Verified Customer
Rating 10/10
5/5
2016-07-19

The samsung gear battery works

"Easy installation
The samsung gear battery works
"


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Verified Customer
Rating 10/10
5/5
2016-07-18

Great service!

"Went back to the store we purchased our sons Samsung tv at, looking for a replacement guide (the part that connects the tv to the stand) that was MIA as we didn't want to wall mount the flatscreen again. They didn't carry them, suggesting I try online with Samsung.
Came across the SamSung Parts/J & J website and ordered through there. Even called to confirm I had ordered the right part after the confirmation gave me a different size tv. Very helpful and after checking she let me know I had the right part.
Only downside was this isn't shipped within Canada (or they don't have a Canadian distributor that I could find), so after including exchange it isn't a bargain by any means.
"


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Verified Customer
Rating 10/10
5/5
2016-07-18

Happy as can be

"I just ordered a filter it did its purpose was dellivered in time what else can i say but a good review "


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Verified Customer
Rating 10/10
5/5
2016-07-18

Excellent service

"On line chat identified the specific part # I needed, placed order and part arrived ahead of schedule"


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Verified Customer
Rating 10/10
5/5
2016-07-17

Saved me!

"We lost the remote control and power cord to our tv during a move and I had to order them. They were delivered fast and worked great! Thank you!!"


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Verified Customer
Rating 10/10
5/5
2016-07-17

"received before expected!"


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Verified Customer
Rating 10/10
5/5
2016-07-17

Fully Satisfied

"Received exactly what I ordered, when I expected it, and it worked perfectly."


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Verified Customer
Rating 10/10
5/5
2016-07-17

Lightning fast delivery

"The parts were delivered fast and on time. And they were the right parts."


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Verified Customer
Rating 10/10
5/5
2016-07-15

Very pleasantly surprised!

"I thought we were doomed to a crippled remote. Then I found these guys and they surprised me again they not only had the remote I needed but they had it delivered to my home in practically no time at all!!!!"


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Verified Customer
Rating 10/10
5/5
2016-07-15

Great product

"Part was delivered quickly and was packed very good with no damage. Very satisfied with the entire experience. "


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Verified Customer
Rating 10/10
5/5
2016-07-14

"Delivered the right parts in a timely order. I felt they could of gave shipping info earlier but sometimes that is not possible."


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Verified Customer
Rating 10/10
5/5
2016-07-14

Samsung Refrig. Water Filter Replacements, two a year

"I need one of these every 6 months, and I order in June/July, one for now, one for about January next year. Ordering the part is easy, been doing it for about 6 years. It arrives quickly (matter of days I think) and is always the correct part which works fine. Never had a problem with an order from J&J. Very happy."


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Verified Customer
Rating 2/10
1/5
2016-07-14

No problen with delivery but service is horrible.

"Samsung Canada parts told me to buy the replacement part and then technical support will help with installation process. Called them thrice and been told that someone will call back. No luck so far.
"


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Verified Customer
Rating 10/10
5/5
2016-07-14

This time was a Charm

"The spares arrive in time very well pack.
The other time I bought them, there was a problem with paypal.
"


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