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Stores > SamsungParts / J & J International, Inc.

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  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 4.38/10 4.38/10
    Shipping & packaging: Rating 4.00/10 4.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3,407 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-27

STAND NECK GUIDE FOR SAMSUNG 40"

"I wrote a precedent review that wasn't positive but indeed I got an excellent service and the part was exactly that I searched for. Yes, I had the serial but also with this I found a part that was similar. At samsungparts the image was very clear and what to say: a very good service."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-25

New

"Hi, the website made it easy to order.
Our order was received in a timely manner. Thanks
"


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Verified Customer
Rating 4/10
2/5
2016-06-21

No help to identify correct part

"We were not sure which screw we needed to fix the handle on our freezer door. It was not clear from the description on the website and the telephone agent was not able to provide any help. Ended up ordering 2 different ones and it was obvious which one was correct as soon as we opened the package. If the agent had just given us the size of each screw, we would have known which one order. "


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Verified Customer
Rating 10/10
5/5
2016-06-21

A small, but very important item!

"I received prompt and very helpful information. My new remote control is working perfectly! This was customer service at its best!!!"


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Verified Customer
Rating 10/10
5/5
2016-06-21

Exceeded expectation

"I ordered a part and was given shipping information that met my schedule. Pricing was competitive, part was properly packaged. No bumps in the process and all my questions were answered. Two thumbs up, figuratively speaking."


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Verified Customer
Rating 10/10
5/5
2016-06-19

Great service

"I needed a new hub cap for my washer agitator. I went to the Samsung parts website and chatted online with a service representative. He guided me to the proper parts, which I was able to order online. 3 days later, my new cap was installed."

This review was modified by maddyscriver on June 23 2016 08:34:36 AM

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Verified Customer
Rating 10/10
5/5
2016-06-18

Freeze your draws

"Quick shipping and the perfect replacement draw for my Samsung freezer! Thanks J&J."


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Verified Customer
Rating 10/10
5/5
2016-06-17

Quick delivery

"Ordered a part for my stove from J & J and within days we received the order. Quick, easy to deal with, right part. Totally satisfied."


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Verified Customer
Rating 10/10
5/5
2016-06-16

"Ordered a new fan motor and fan, regular ground. The fridge didn't play nice and began a consistent death rattle the day after I ordered. Decided to order another to be shipped 3 day. Got both fans when scheduled and, now, I have a spare. Excellent service and on-time shipping."


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Verified Customer
Rating 8/10
4/5
2016-06-16

"The cost of the part was way more expensive then it should have been. Samsung shouldn't gouge a person because their original parts don't last."


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Verified Customer
Rating 10/10
5/5
2016-06-15

"great received part in a timely manner"


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Verified Customer
Rating 8/10
4/5
2016-06-15

Fast and easy!

"The only problem from time to time is finding the right part. But after that, the rest is simple. The prices are also good."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-14

Speedy Ship!

"I ordered the replacement samsung canister water filters and they were received within 7 days without expedited shipping. I appreciate the fast shipping, only con to the purchase was the price of the filters being $45 and the added cost of shipping at $15."


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Verified Customer
Rating 8/10
4/5
2016-06-13

awaiting refund

"i .have not received my refund for the remote I mailed back 2 weeks ago. Did you receive it? I would like a email confirmation with the receipt of my refund for my records. Thank you for your cooperation. Then I will rate your performance."

Rep reply posted Jun-14-2016

A rep from SamsungParts / J & J Inte, SamsungParts, has responded

“Please give me your return number or order number so I can check the status of your refund. My e-mail is uscharliea@samsungparts.com. Be happy to help you.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-13

UPDATED - I got what I ordered but...

"UPDATE: J&J reps rolled onto my little problem and I now have the part I needed (which I couldn't find on the site) so I am a happy customer.

ORIGINAL: The parts listing on the web called the item an assembly but upon receipt the item was a part of the assembly and, of course, was missing the little part that I needed. I suspect the original parts list was the source of the confusion but still, I'm not happy.
"

This review was modified by zekebourbon on June 21 2016 07:09:41 AM
Rep reply posted Jun-14-2016

A rep from SamsungParts / J & J Inte, SamsungParts, has responded

“I see you ordered a hinge for a shelf. What other parts do you need I can help. Please e-mail me at uscharliea@samsungparts.com. I can help you right way.”


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