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RatingsRating
Store InformationStore Info
Full Rating Profile
  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.53/10 3.53/10
    Chance of future purchase: Rating 3.19/10 3.19/10
    Shipping & packaging: Rating 2.83/10 2.83/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

2,547 Customer Reviews

Rating 10/10
5/5
modified review posted

"The package arrived early and I got exactly what I ordered. It was easy to order"


Rating 4/10
2/5
modified review posted

"The part was correct, delivery good, my objection is the outrageous price for this small piece of plastic, and the outrageous shipping cost. This was the consummate rip off, notwithstanding the $5.95 rip off charge to send an envelope, there had to be at least a 500% mark up for the price of this replacement part (Pulsator-Cap, part # DC66-00777A)! Watch Out with SamsungParts!!!"

modified review Rep reply posted May-27-2015

SamsungParts, SamsungParts / J & J Inte rep has responded

“Good Afternoon,
Thank you for taking the time to rate our services. I have looked into your complaint and I have compared our price for the part to other places and they are all around the same price. I ask you to do the same. All you will need to do is google the part#. Ours was $8.95 with $5.95 shipping. Which is the least expensive out of everything I have seen. If you do not believe me, you are free to search yourself.”


Rating 10/10
5/5
modified review posted

"Came fast and I was pleased."


Rating 10/10
5/5
modified review posted

"Fast, easy and very convenient"


Rating 10/10
5/5
modified review posted

"Good, quick service is what I was given by Samsung parts. This is the third time I have had to order a tv remote as my dog keeps chewing them up. Thanks for being so fast."


Rating 8/10
4/5
modified review posted

"I received the wrong part."


Rating 10/10
5/5
modified review posted

"Parts arrived quickly and in good shape."


Rating 10/10
5/5
modified review posted

"good service and speedy delivery!
"


Rating 10/10
5/5
modified review posted

"very good service.quick responsive time. i am very well satisfied with the service you offer."


Rating 2/10
1/5
modified review posted

"Did not notify me that J&J received order and when I called to check on , rep was very rude. Found out part was not in stock and did not know when it would be available. Also after order was canceled and money refunded to my PayPal account charged me a .30 cent transaction fee!!! Poor "


Rating 10/10
5/5
modified review posted

"The parts I ordered came faster than anticipated "


Rating 10/10
5/5
modified review posted

"The website is a little confusing but overall I was able to find what I needed and the part I received was correct and worked. "


Rating 10/10
5/5
modified review posted

"easy to order, fast delivery"


Rating 10/10
5/5
modified review posted

"easy to use and navigate thru"


Rating 10/10
5/5
modified review posted

"Easy to install. Quick shipment. Very happy with the product."


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SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,839 merchant members.