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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-973-226-4871
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.82/10 5.82/10
    Chance of future purchase: Rating 6.74/10 6.74/10
    Shipping & packaging: Rating 5.43/10 5.43/10
    Customer service: Rating 6.89/10 6.89/10
    Return/Replacement policy: Rating 4.56/10 4.56/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-25

Ordered Parts for open box TV

"I just bought a display sound bar from Best Buy. I called samsung and they referred me to this site to buy the missing power cord and remote. I was pleasantly surprised at how user friendly and organized the site is. I ordered and had it overnight priority to my house which I can't wait!!!!"


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Verified Customer
Rating 8/10
4/5
2017-06-25

"Easy to find and set up a new account"


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Verified Customer
Rating 10/10
5/5
2017-06-25

"No problem ordering online"


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Verified Customer
Rating 10/10
5/5
2017-06-25

High shipping costs

"Found everything I needed however overall shipping costs are fairly high, especially since some site you can order heavy items and still get free shipping."


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Verified Customer
Rating 8/10
4/5
2017-06-25

"fairly smooth process. Did Sunday shopping.. no customer service avail. I had a couple questions, would have been helpful to have message or chat assistance"


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Verified Customer
Rating 8/10
4/5
2017-06-25

Unfortunately I had to buy the replacement adapter here

"I needed BN44-00721A for my curve monitor. The part that threw me off is the I paying so much for it and it won't come until next year (exaggeration). 16.25 for standard shipping. Ships within 2-10 business days?! Good God. "


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Verified Customer
Rating 8/10
4/5
2017-06-25

Buying power

"Inexpensive; pricey for shipping costs. Need better description"


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Verified Customer
Rating 10/10
5/5
2017-06-25

Don't lose your base screws

"Great experience, live chat helped me find the part I needed"


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Verified Customer
Rating 10/10
5/5
2017-06-25

OH GREAT

"IT WAS SO NICE AND EASY TO FIND THE PLUG I NEEDED!!!"


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Verified Customer
Rating 8/10
4/5
2017-06-24

Oh c'mon it's a remote

"I get the future is all tech but 71 bucks for a remote plus at least 10 bucks in shipping? At least offering cheaper solutions for your products would make me feel better if something else happens again "


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Verified Customer
Rating 2/10
1/5
2017-06-24

One of two parts never came back and the refund never came-in in full

"One of two parts never came back and the refund never came-in in full"


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Verified Customer
Rating 10/10
5/5
2017-06-24

Quick Buy

"I needed a genuine battery replacement, went online to samsung.com. Got support on chat, provided all my details and the support person gave me this link all I had to do was click and buy. Make fake batteries around and I needed an authentic site. The price has a bit high, but since this is the genuine battery that matters most."


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Verified Customer
Rating 10/10
5/5
2017-06-24

"shipping is a lilltle high"


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Verified Customer
Rating 10/10
5/5
2017-06-24

"Took seconds to locate my part"


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Verified Customer
Rating 10/10
5/5
2017-06-23

So Easy!

"So easy to find the parts I needed. I will definitely be using this site again. "


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