We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.38/10 5.38/10
    Chance of future purchase: Rating 5.31/10 5.31/10
    Shipping & packaging: Rating 3.86/10 3.86/10
    Customer service: Rating 4.77/10 4.77/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

Got what I asked for in a short period of time.

"I have had a lot of trouble trying to track down the specific Bluetooth keyboard I was looking for. With Samsung Parts I found it quickly. Was able yo order it quickly and received it in a short period of time.
Totally happy with Samsung Parts.
"

This review was modified by DaffodilXerinae on March 24 2017 11:00:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

Happy little vegemite

"Very easy to look up parts, bery easy to set up new account and order the parts that you want"

This review was modified by DesertSandCicada on March 24 2017 11:00:02 PM

No Avatar

Verified Customer
Rating 4/10
2/5
2017-03-22

poor computer layout tedious no explantions obtuse and obscure webside

"the website was so obscure and unhelpful Samsung should sue the website builders for losing business. However we love Samsung products."

This review was modified by CoralPinkStork on March 24 2017 06:45:01 PM

No Avatar

Verified Customer
Rating 4/10
2/5
2017-03-22

Galaxy Note Edge Battery

"Called Customer Service approx. 7:10PM CST, received recording stating to call back in an hour due to call volume. Information on website regarding product I was looking for (battery for Galaxy Note Edge) was very limited. Fortunately a Samsung rep. at a Best Buy indicted that it used the same battery as a Note 4. "

This review was modified by AppleGreenCrab on March 24 2017 05:30:01 PM

No Avatar

Verified Customer
Rating 2/10
1/5
2017-03-22

Super disappointe

"I sat on the phone for 45 mins...kept getting bumped back in the que and then when it was time for your service center to close you just disconnected the call. VERY UNIMPRESSED! I won't buy another Samsung product again because of this experience."

This review was modified by FrenchRoseTiglon on March 24 2017 05:15:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

Fabulous

"Thought I'd have to buy a whole new stand. Thanks for having the part thtat broke"

This review was modified by SatinSheenGoldWasp on March 24 2017 04:45:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

I was more than satisfied

"Ordering on line was easy, delivery was swift and the product was exactly what I ordered."

This review was modified by DarkSeaGreenPrawn on March 24 2017 02:45:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

"Great experience no problems finding and purchasing product"

This review was modified by EggshellFerret on March 24 2017 02:30:02 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

Excellent customer service and product

"I have been using a universal remote with my Samsung television for a few years now. I recently purchased an electronic attachment that required the original remote to install. Having approached several Samsung dealers with no success, I went online and contacted the Samsung company. The online representative gave me the contact information for Samsung Parts. My online experiences for Samsung information generally had been a nightmare. J & J responded to my request within hours, giving me the product ordering information I needed. The remote was shipped to me in a timely manner and works with my television perfectly."

This review was modified by LemonYellowImpala on March 24 2017 08:30:01 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-22

As promised... nuff said

"Good price, fast delivery."

This review was modified by MediumPurpleOstrich on March 24 2017 08:00:01 AM

No Avatar

Verified Customer
Rating 2/10
1/5
2017-03-21

English is my preferred language, what's yours?

"7 times I tried to give the costumer service rep my model number and serial number, and 7 times he completely botched it.
He finally gave up and asked for my number so he could have someone call and take my request. That was 3 days ago, still no call, so I'm online ordering it myself.
"

This review was modified by LavenderRooster on March 23 2017 10:45:01 PM

No Avatar

Verified Customer
Rating 4/10
2/5
2017-03-21

lost order

"First order was lost and they never got back to me like they said
"

This review was modified by EggshellChinchilla on March 23 2017 05:30:01 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-21

Easy to use

"Have a house full of Samsung products and very satisfied with all of the products"

This review was modified by ElectricYellowManta on March 23 2017 04:30:01 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-21

SamAWESumg!

"The website was a bit confusing as to what parts went together, so I sent an email. I received a response very quickly answering the important questions so I knew what I needed!

My only issue is that if screws are provided with the guide for the tv stand, why do the screws for the actual stand have to be ordered separately?

Other than that, I am glad I was directed to you by the sales person at Best Buy!
"

This review was modified by CottonCandyBuffalo on March 23 2017 11:30:01 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-21

Shopping Heaven For Refrigerator Repairs

"Okay, just kidding about that. I have a wonderful Samsung refrigerator and this place stocks parts. Hopefully, I won't ever have to come here again, but that's not likely because people use the refrigerator and things will break on it over time. All in all this is about as good as it gets."

This review was modified by charliec-92425 on March 23 2017 08:15:02 AM

Learn about Our Reviews

Share SamsungParts / J & J International, Inc.'s store rating

SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,429 merchant members.