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RatingsRating
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Full Rating Profile

1,879 Customer Reviews

Rating 4/10
2/5
modified review posted

"Tried to order via phone and was on hold for a half hour. I never spoke to a person. I hung up and did the best I could through the website. The experience was disappointing.

Chad
"

modified review Rep reply posted Oct-22-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you so much for sharing your experience with us. Unfortunately, with the high volume of calls, we were not able to help all the customers. We are terribly sorry. However, we are glad to hear that you purchased the part from our website. Thank you so much for doing business with us.”


Rating 10/10
5/5
modified review posted

"Got the right part the first time. How often does that happen? Easy installation no problems. Thank You"

modified review Rep reply posted Oct-22-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“You are very welcome! We are pleased to hear that you received the correct part. Thank you for doing business with us.”


Rating 10/10
5/5
modified review posted

"It was great and right on time..."

modified review Rep reply posted Oct-22-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are happy to hear that the part was great and on time! Hope to see you shop from us again.”


Rating 10/10
5/5
modified review posted

"was easy to order and delivery was quick"

modified review Rep reply posted Oct-22-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you so much for sharing your experience with us! We are glad to hear that you were satisfied with the services we provided.”


Rating 2/10
1/5
modified review posted

"Haven't received the part yet. It is a replacement for the wrong, non returnable part I received originally. Been dealing with a tv that wont turn on and off for 2 months now. This is ridiculous. "

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you so much for giving us feedback. We are sorry to hear that you got the wrong non returnable part. We hope that the part you are waiting on is the correct part to fix your TV. Again, we are sorry for the delay of the part. Please give us a call at 1-800-627-4368 to check on the status of your order.”


Rating 6/10
3/5
modified review posted

"The shipping was 2 times the price of the purchase, and i had to lose my time sending you back an order which belonged to another customer due to a shipping error. "

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you so much for taking your time to share your experience. We apologize for the inconvenience you went through. We will put into consideration to lower the shipping cost. Thank you again!”


Rating 10/10
5/5
modified review posted

"very satisfy ship fast good product
"

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for the short and sweet comment! We are happy to hear that you were satisfied with our services.”


Rating 10/10
5/5
modified review posted

"Was delivered on time. No problems. Thank you."

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“You are very welcome! We are happy to know that there no troubles getting the part.”


Rating 2/10
1/5
modified review posted

"I paid for 3 day air and ordered part after lunch on Tuesday but didn't receive the part until the next Monday. (Part wasn't shipped until after 5 pm on Wednesday). I called customer service for a refund on additional shipping cost but was refused.
Toni Hurlbut
"

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for rating our service. Our cut off time is 2PM EST for shipping. Your order came in after that time So it went onto the next business days shipping.”


Rating 10/10
5/5
modified review posted

"Website was easy to use and delivery was prompt. If need a replacement in the future, I will return to this site. Thank you."

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“You are welcome! Thank you for considering to shop from J&J International Inc. again. It means a lot to us!”


Rating 10/10
5/5
modified review posted

"I had no problem, with my order. It was the right part."

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“We are pleased to hear that you received the correct part! Thank you so much for doing business with us and hope to see you shop Samsung Parts from us again.”


Rating 8/10
4/5
modified review posted

"Part is OK. It is somewhat expensive because I live in Canada and shipping cost + duty adds to it. A Canadian store would be much better for me."

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Unfortunately, we do not have a warehouse in Canada which is why the shipping cost is high. We apologize for the high shipping cost.”


Rating 2/10
1/5
modified review posted

"Shipping was outrageously expensive and it took a month and a phone call to receive the parts."

modified review Rep reply posted Oct-21-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you for the time you took to rate us. We will take your feedback into consideration and work harder to make our customers satisfied.”


Rating 10/10
5/5
modified review posted

"Excellent, very satisfied"

modified review Rep reply posted Oct-20-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“Thank you so much for your short and sweet comment! Hope to see you shop parts from us again.”


Rating 10/10
5/5
modified review posted

"The remote works perfect! We received it very fast, a couple days after I ordered it. "

modified review Rep reply posted Oct-20-2014

SamsungParts, SamsungParts / J & J Inte rep has responded

“With in-stock items, we are able to ship out the part extremely fast. Thank you for taking your time to rate us!”


SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,864 merchant members.