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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-973-226-4871
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.73/10 5.73/10
    Chance of future purchase: Rating 6.57/10 6.57/10
    Shipping & packaging: Rating 4.81/10 4.81/10
    Customer service: Rating 6.73/10 6.73/10
    Return/Replacement policy: Rating 4.75/10 4.75/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 2/10
1/5
2017-10-11

Disappointing service- awful customer service from J&J Int'l

"Ref:153347 SAMSUNG REFRIGERATOR mod: RF31FMESBSR/AA. Customer Service leave you waiting and waiting - on October 10, 2017, I tried to speak with a Customer Service Supervisor in J&J (wait time 55min) and the conversation last 15min tops. People in Customer Service are very rude, Unfortunately the Samsung brand is carrying the blame of such a less than poor service and disappointing energy to help the customer. ORDER#2068839 will be cancelled - I did it online. "


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Verified Customer
Rating 6/10
3/5
2017-10-11

"I purchased my sound at on 7/31/16 and just over a year it's broken. The problem is that the battery doesn't stay connected. If you hold the battery it works. Any other company I dealt with just would give me one because it was just off warranty when I called back in the beginning of sept. But not this company. I paid a lot for this sound bar at least the remote should work for more then a year and 1 month. Ridiculous but I guess your company needs the miney"


Rating 2/10
1/5
2017-10-11

Wall mount advice and part

"Spoke with agent. Very definite in not being able to provide a screw size for a wall mount to the back of 40" 6300 series tv. Said she had not been provided that information, strange.
"


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Verified Customer
Rating 10/10
5/5
2017-10-11

Glad I found the Samsung Parts Site!

"Wasn't confidence purchasing replacement part from other vendors so I'm glad I kept looking for the OEM site."


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Verified Customer
Rating 6/10
3/5
2017-10-11

Oh well

"Samsung kept skirting my issue untill I told them I vcam would build a replacement."


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Verified Customer
Rating 2/10
1/5
2017-10-11

Overpriced, Inconvenient, and High Shipping Costs

"I guess you can do what you want when you're the top/only source for older parts, but one can't help but feel taken advantage of after ordering from here."


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Verified Customer
Rating 10/10
5/5
2017-10-11

You saved me from myself!

"I broke the shelf guard and found the site pretty easily and bang there my part was and it was very reasonable in price. Thank you!"


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Verified Customer
Rating 2/10
1/5
2017-10-10

"Very Dissatisfied Not At All Likely"


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Verified Customer
Rating 8/10
4/5
2017-10-10

"Pleasantly surprised at the low cost so just praying install is just as easy."


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Verified Customer
Rating 10/10
5/5
2017-10-10

"Online order was hard to determine which part needed"


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Verified Customer
Rating 4/10
2/5
2017-10-10

Better than nothing

"Won't say how long I have to wait, but it cost a ton for basic shipping. Not thrilled. Couldn't find a number to call and speak to a human. Not even sure I'm going to get what I really need after waiting an indeterminate amount of time to receive it. Wish there had been someone to speak to. Will definitely update my review on Yelp when I finally get it. "


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Verified Customer
Rating 8/10
4/5
2017-10-10

Easy to use

"Looked up a filter for our microwave, no problems finding it. "


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Verified Customer
Rating 10/10
5/5
2017-10-10

Satisfaction for my Gear VR getting connected to my Note 8!

"This was super easy and the checkout was extremely fast."


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Verified Customer
Rating 6/10
3/5
2017-10-10

"When I was checking out, I was expecting a coupon box to process my payment and I never got it."


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Verified Customer
Rating 10/10
5/5
2017-10-10

"Prior to this order I had to call into customer service to get clarity on the parts. The customer service team member was excellent. She provided with the details I needed to feel confident with my choices."


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