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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-973-226-4871
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.69/10 5.69/10
    Chance of future purchase: Rating 6.53/10 6.53/10
    Shipping & packaging: Rating 5.68/10 5.68/10
    Customer service: Rating 6.80/10 6.80/10
    Return/Replacement policy: Rating 4.29/10 4.29/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-04-24

"Easy to find product, better prices than amazon or other third party"


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Verified Customer
Rating 6/10
3/5
2017-04-24

SHIPPING

"YOUR SHIPPING COST IS HIGH"


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Verified Customer
Rating 10/10
5/5
2017-04-24

Just the Facts Mam'

"When seeking genuine OEM Samsung replacement parts, this is the ONLY place I'll shop.

Sound product quality, consistent customer service, and reliable business integrity.

With all that and more, why would anyone risk putting anything less than the best into their performance TV - especially at the value pricing offered?
"


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Verified Customer
Rating 10/10
5/5
2017-04-24

"Limited customer phone service capability, but online chat led me to the correct site"


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Verified Customer
Rating 10/10
5/5
2017-04-24

FASTS SERVICE

"TOOK JUST 3 MINUTES TO ORDER MY PART"


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Verified Customer
Rating 8/10
4/5
2017-04-24

Parts Made Easy

"my previous order was made with the wrong shipping address.
it was return to sender
I got a refund
and now I am reordering again with the proper address (of course).
"


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Verified Customer
Rating 10/10
5/5
2017-04-24

"Was having a hard time finding authentic replacement parts. Called Samsung customer service and was given this info. So happy "


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Verified Customer
Rating 6/10
3/5
2017-04-24

Samsung Parts Website Issues

"Had an easy time finding the item but the website kept failing. I finally had to do it on my android. "


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Verified Customer
Rating 2/10
1/5
2017-04-24

"Cannot ever reach anyone to help ("


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Verified Customer
Rating 6/10
3/5
2017-04-24

"I was unsure if the product was correct without a picture, and then I felt the price was extremely overpriced seeing as I bought the whole unit for 20 dollars off of Amazon, and for just the adapter it was 35 dollars. "


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Verified Customer
Rating 10/10
5/5
2017-04-24

"I will when I receive it."


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Verified Customer
Rating 10/10
5/5
2017-04-24

Quick & Easy

"This was easier then expected"


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Verified Customer
Rating 10/10
5/5
2017-04-24

Cheap & Efficient

"Got the part number from Samsung and was able to quickly find it and pay for it on samsungparts.com. I couldn't have asked for a better experience. I also have confidence in that the part is an OEM. I love it."


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Verified Customer
Rating 2/10
1/5
2017-04-24

$9.45 shipping is outrageous

"I'm ordering two small pieces of plastic (lens covers for Gear 360). The total cost to replace these two covers is a whopping 30% of the entire price to buy a brand new camera ($190 on Amazon)..

What's even worse is that you then charge me $9.45 to ship these two tiny (and extremely lightweight) items? That is absolutely ridiculous.

If I could buy these somewhere else, I certainly would...but this is the only place I was able to find that has the part.
"


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Verified Customer
Rating 8/10
4/5
2017-04-23

Ordering Parts

"Other than the exorbitant shipping cost, I finally found what I need."


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