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Stores > SamsungParts / J & J International, Inc.

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Store InformationStore Info
Full Rating Profile
  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 4.00/10 4.00/10
    Shipping & packaging: Rating 3.00/10 3.00/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

3,314 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-27

"Always very quick to get our order out to us."


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Verified Customer
Rating 10/10
5/5
2016-04-27

Racks Respond

"New parts allow the top rack to once again tilt to ensure all glasses and other dishes are completely dry after completing a cycle. Thanks."


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Verified Customer
Rating 8/10
4/5
2016-04-27

Immediate Tracking Number

"Received my order; however had to call to confirm order and check to see when it would be delivered. Need to have a tracking number in place so customer can keep up with order online. "


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Verified Customer
Rating 10/10
5/5
2016-04-25

Fast Delivery!!!!

"I put too many items on one of the door shelves in my fridge. Found the part easily, ordered the part easily. Part came in earlier than I expected !!! Was very happy to get things back on the shelf in the fridge. No problems at all. Very nice for Company to exceed my expectations. Will recommend and use again."


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Verified Customer
Rating 10/10
5/5
2016-04-24

fast shipping

"Works great. Was told I had a bad fan, just bad bulb for aftermarket seller."


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Verified Customer
Rating 10/10
5/5
2016-04-24

quicky

"Fast service, part was here in 2 days"


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Verified Customer
Rating 10/10
5/5
2016-04-24

Quick delivery... and it works!

"Needed a remote and this was so fast and easy, we didn't miss a show!"


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Verified Customer
Rating 10/10
5/5
2016-04-23

Just What I Needed

"I got great service for an obscure part. Everything was as expected...no surprises. Highly recommended.
Davis
"


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Verified Customer
Rating 10/10
5/5
2016-04-23

Older model but…

"I do not like the new remote that came with my newer Samsung Soundbar system. When I discovered the remote with my older one worked withe the newer "better" one, I ordered a duplicate.
EXTREMELY SATISFIED CUSTOMER!!!
"


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Verified Customer
Rating 10/10
5/5
2016-04-23

Fast, Quick, Easy!

"Broke a part on our Samsung refrigerator, went quickly on line to look for replacement and within days it arrived on our front porch and in our refrigerator. Could not have been much easier."


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Verified Customer
Rating 10/10
5/5
2016-04-22

The right part fast, what more could you want.

"SamsungParts / J & J International Delivered a quality replacement part for my Samsung dryer and It was back up drying in no time. "


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Verified Customer
Rating 10/10
5/5
2016-04-20

Samsung Parts-yes

"I needed a power supply and cord for a Samsung display. I wanted authentic Samsung and found these guys via the Samsung website. Pricing was reasonable, shipping was fast and my parts were correct. All in all a 5 star experience. Will buy from them again when needed."


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Verified Customer
Rating 8/10
4/5
2016-04-20

Almost Satisfied

"I ordered a water filter for my Samsung refrig. I could not install it. A J&J support person tried to walk me through it. I told her that the d---n filter did not fit, and I didn't need instruc tion. I needed a filter that fit. She was patient. She suggested that I call for a service visit. I did that. He came, he installed the filter that I couldn't and he left. He was young and strong. I am old and weak. I just hope the next filter replacement goes easier."


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Verified Customer
Rating 10/10
5/5
2016-04-20

Spot on!

"Ordered this in place for my broken remote. Got it on the mail then placed the battery and it turned my sound bar on without me even reading the manual"


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Verified Customer
Rating 10/10
5/5
2016-04-20

WOW! QUICK DELIVERY!

"GREAT SERVICE, FAST AND A QUALITY PRODUCT. IT WAS A PLEASURE DOING BUSINESS WITH YOU! THANK YOU SO MUCH. I REALLY WANT TO WIN AN iPad! MY WATER IS SO-O GOOD NOW."


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