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Stores > SamsungParts / J & J International, Inc.

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  • SamsungParts / SamsungParts / J & J International, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 York Avenue, West Caldwell, NJ
    • Contact: customerservice@samsungparts.com
    • Phone: 1-973-226-4871
    • Customer Support: 1-800-627-4368
    • Business Hours: Mon - Fri 9:00 AM ~ 8:30 PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.56/10 5.56/10
    Chance of future purchase: Rating 6.39/10 6.39/10
    Shipping & packaging: Rating 6.94/10 6.94/10
    Customer service: Rating 5.71/10 5.71/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

3,606 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-09-25

This is the right place

"Great web site and fast delivery with no problem"


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Verified Customer
Rating 10/10
5/5
2016-09-25

One click away

"Called Samsung to see if I could purchase a remote for my tv in the store. Was advises I could go tonthe site and order one. The price was reasonable. The shipping was a little expensive. I'm able to watch Netflix and I'm happy about that."


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Verified Customer
Rating 2/10
1/5
2016-09-24

Never received part

"Can't give a great review when I never received it. "


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Verified Customer
Rating 10/10
5/5
2016-09-23

Would Definitely Order Again!

"Ordering was no hassle & delivery was received as scheduled."


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Verified Customer
Rating 10/10
5/5
2016-09-23

remote wherefore art thow

"needed a replacement remote got one in swift order"


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Verified Customer
Rating 10/10
5/5
2016-09-22

Get your backup remotes now !

"Ordered two backup tv remotes in case one breals great price, great deal !"


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Verified Customer
Rating 10/10
5/5
2016-09-22

color wheel

"Part was delivered to a secondary address with no complications or delay."


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Verified Customer
Rating 4/10
2/5
2016-09-21

Waste of time

"I called Samsung to get a part number. Samsung referred me to jj international to get the correct part number. Jj international DOES NOT give part numbers. They will only send you the part you need if you buy from them. Long story short I had to get ugly with Samsung in order for them to give me the part number which they should have done initially instead of referring customers to JJ international(a separate phone call) Shipping from them was ridiculous and I saved $90 in shipping costs by buying part from Sears parts direct and they were very easy to deal with and come to find out I could have called them originally and they could have found part number by just giving them the model # of our fridge. Would have saved me lots of time. "


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Verified Customer
Rating 10/10
5/5
2016-09-20

Got what I ordered!

"All I wanted was for a company to provide the service that they promise. This was the first time I used this company and they did as promised. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-09-19

quick and easy

"We got exactly what we needed thanks to the customer service rep. He was unbelievably helpful, I could never have found the part without his help. Purchasing our own part and doing the quick 5 minute repair saved me over $200"


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Verified Customer
Rating 2/10
1/5
2016-09-18

Back order and didn't know it!

"Order something that I needed by the end of the week paid extra for shipping to get it and finally had to call to check order. Rep so casual that the product was on back and might be for a month. Good thing I called "


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Verified Customer
Rating 10/10
5/5
2016-09-18

Top Notch Service!

"Excellent Customer service!!!, with Contact on line.
Despite being shipped to Canada, the time frame between ordering, (27/08/16), to delivery, (14/09/16), was shorter than I had anticipated.
I would certainly order from this company again, should I need parts for my Samsung products.
Customer service rating through online contact: 10/10
Delivery time: 10/10
Awesome company to deal with!!!
"

This review was modified by susanirwin on September 18 2016 11:53:07 AM

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Verified Customer
Rating 10/10
5/5
2016-09-17

GOT WHAT I ORDERED!

"Catchy title says it all."


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Verified Customer
Rating 8/10
4/5
2016-09-17

communication

"I ordered parts from them twice. The first time the part was back ordered but they did not tell me that. No communication even after I emailed 3 times and opened a case with pay pal for non delivery. Finally after over 2 weeks I got notice that the item had been shipped. and I received it in good order in 3 days. the second order I received in less than a week in good order. By keeping the customer aware of the situation would have relieved a lot of stress. "


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Verified Customer
Rating 10/10
5/5
2016-09-17

Problem Free Order

"Part arrived as ordered. No problems."


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