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"Stootsi accepted my payment right away, but waited three weeks to send my order, and they did not send the full order. Partial refund received for items, but not for the shipping. Full shipping amount was still paid for partial order. Items received, were not as described. Terrible customer service. Stootsi takes days to respond to emails, if they respond at all, and their replies are snippy. "
This review was modified by Dregas on September 11 2008 09:40:23 AM
"I ordered 60 of their .25 cent pc games only to be crapped on. At first it took them a two weeks to say there was a 'problem' (Ie they just couldnt ship the games fast enough), another week to keep assuring us that they would be mailing everything, another week of waiting only to hear they're not going to mail any of my shit (Even though they have THOUSANDS of games in stock and are even currently reselling them.) AND take their sweet time refunding me...all without asking me if I wanted to wait for them to not decide that they didnt make enough money and mail me my games.
So basically stootsi fucked people over (who gave them bad ratings here/other places) only to have stootsi give free stuff to people so they would flood the site with more reviews in hope of saving their score and covering up their fuck up.
Do not buy from these people, they just might decide you didnt pay enough and void your order.
"Worst Company Ever. I ordered random stuff from them and it was pretty much crap. Plus all of the PC software that I bought from them they cancelled. I really thought they were a clever, fun, little company, but it turns out they are just a little company."
"Even though I selected USPS shipping for my order, and had my order sent to my PO Box, stootsi decided to send my order UPS. When I emailed them to ask about this, they were unapologetic, and told me I would have to supply another address.
They were quick to offer a refund, but over a week later they still haven't issued a refund. In all this time and with 5 chances to offer any apology at all in their email, they have not once apologized. Their emails are abrubt and while not rude, they're not polite either. If you make the mistake of ordering from this company do not expect any customer service."
This review was modified by zwhite on February 28 2007 04:01:29 PM
"Stootsi had a deal , where you could order as many PC games as you liked for 25 cents each with 5 dollars total shipping. In the product description they mentioned ordering 250. I ordered 100. They were meant to ship out the week of the 8/11, which didn't happen, Stootsi sent an email om Tuesday 8/19 explaining that they were swamped and that the items would defiantly go out by the end of the week. The items didn't go out by the end of the week and I didn't hear from Stootsi again until Thursday 8/28. In this last email Sootsi annouced that they were going to cancel my order and refund my money. Nearly a month after I made the order and 3 weeks after the ship date they decided to cancel my order without consulting me. Also they have not yet refunded my money. This was the first time I had ordered from Stootsi and I will not be ordering from them again."
"Worst online store I've ever ordered from!!! Do not ever order from them. Read other reviews, you will see that I am only one of hundreds of unsatisfied customers.
I ordered an assortment of PC games, and they were never shipped. Stootsi held my money for over 4 weeks, and kept telling customers that things were just running slow, but that no orders would be canceled. Well, after another 2 weeks of no communication, receiving UPS tracking numbers, then receiving notifications of canceled tracking numbers, orders were finally canceled.
When it came time to receive my refund, they refused to refund my tax. It took 3 e-mails to Stootsi to get this refund. Other customers have yet to receive refunds, and some are only receiving partial refunds. And get this: Stootsi is actually trying to refund customers' money IN THE FORM OF STOOTSI GIFT CERTIFICATES!!!
This company is shady as heck, and their business practices are awful. Do not order form them. EVER."
"DO NOT SHOP HERE. The speakers that we ordered from Stootsi, listed as "repackaged," arrived quickly. However, the subwoofer was badly scuffed, one satellite speaker was SNAPPED IN HALF, and the volume controls don't work at all. Don't buy ANYTHING here unless you want to waste your money on broken, defective merchandise. What they get away with ought to be illegal. And good luck trying to contact any sort of customer service, as the invoice is about as bare-bones as it gets. Buyer beware this scam of a company."
"Beware of any open box items. They don't test them. If you get a broken one you have to pay to ship it back. Then you get to choose to get your money back (minus the cost of paying to ship it back) or a replacement product.
They do not test any replacement products. So the cycle can continue.
I posted this policy on their forums when they have open box items, and I got banned from their site for it.
I'm not pointing fingers, I'm just making it well known to everyone.
They say they don't edit postings, but they will delete them and ban the user for stating their policy."
"Ordered an "open box" xbox 360 controller, shipment was fast, item was completely used and beat to hell, dont be fooled by these marketing tricksters, open box means USED."
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posted Oct-02-2008 
posted Feb-29-2008 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered 60 of their .25 cent pc games only to be crapped on. At first it took them a two weeks to say there was a \u0027problem\u0027 (Ie they just couldnt ship the games fast enough), another week to keep assuring us that they would be mailing everything, another week of waiting only to hear they\u0027re not going to mail any of my shit (Even though they have THOUSANDS of games in stock and are even currently reselling them.) AND take their sweet time refunding me...all without asking me if I wanted to wait for them to not decide that they didnt make enough money and mail me my games.<br><br>So basically stootsi fucked people over (who gave them bad ratings here\/other places) only to have stootsi give free stuff to people so they would flood the site with more reviews in hope of saving their score and covering up their fuck up.<br><br>Do not buy from these people, they just might decide you didnt pay enough and void your order.<br><br>Proof while stootsi hasnt deleted it:<br><br>http:\/\/www.stootsi.com\/2\/postarchive.aspx?post=89503#13694<br><br>screen shot:<br><br>http:\/\/img81.imageshack.us\/my.php?image=stootsilc3.jpg","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/407302#comment407302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"bagers","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst Company Ever. I ordered random stuff from them and it was pretty much crap. Plus all of the PC software that I bought from them they cancelled. I really thought they were a clever, fun, little company, but it turns out they are just a little company.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/410729#comment410729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"mastapoohba","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Really poor product, but the transaction went well","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/365477#comment365477","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"gamp","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Even though I selected USPS shipping for my order, and had my order sent to my PO Box, stootsi decided to send my order UPS. When I emailed them to ask about this, they were unapologetic, and told me I would have to supply another address.<br><br>They were quick to offer a refund, but over a week later they still haven\u0027t issued a refund. In all this time and with 5 chances to offer any apology at all in their email, they have not once apologized. Their emails are abrubt and while not rude, they\u0027re not polite either. If you make the mistake of ordering from this company do not expect any customer service.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/303836#comment303836","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"zwhite","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stootsi had a deal , where you could order as many PC games as you liked for 25 cents each with 5 dollars total shipping. In the product description they mentioned ordering 250. I ordered 100. <br>They were meant to ship out the week of the 8\/11, which didn\u0027t happen, Stootsi sent an email om Tuesday 8\/19 explaining that they were swamped and that the items would defiantly go out by the end of the week. The items didn\u0027t go out by the end of the week and I didn\u0027t hear from Stootsi again until Thursday 8\/28. In this last email Sootsi annouced that they were going to cancel my order and refund my money. Nearly a month after I made the order and 3 weeks after the ship date they decided to cancel my order without consulting me. Also they have not yet refunded my money. This was the first time I had ordered from Stootsi and I will not be ordering from them again.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/403359#comment403359","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"Elshifto","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst online store I\u0027ve ever ordered from!!! Do not ever order from them. Read other reviews, you will see that I am only one of hundreds of unsatisfied customers.<br><br>I ordered an assortment of PC games, and they were never shipped. Stootsi held my money for over 4 weeks, and kept telling customers that things were just running slow, but that no orders would be canceled. Well, after another 2 weeks of no communication, receiving UPS tracking numbers, then receiving notifications of canceled tracking numbers, orders were finally canceled.<br><br>When it came time to receive my refund, they refused to refund my tax. It took 3 e-mails to Stootsi to get this refund. Other customers have yet to receive refunds, and some are only receiving partial refunds. And get this: Stootsi is actually trying to refund customers\u0027 money IN THE FORM OF STOOTSI GIFT CERTIFICATES!!! <br><br>This company is shady as heck, and their business practices are awful. Do not order form them. EVER.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/405107#comment405107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"ilovetv247","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT SHOP HERE. The speakers that we ordered from Stootsi, listed as \u0022repackaged,\u0022 arrived quickly. However, the subwoofer was badly scuffed, one satellite speaker was SNAPPED IN HALF, and the volume controls don\u0027t work at all. Don\u0027t buy ANYTHING here unless you want to waste your money on broken, defective merchandise. What they get away with ought to be illegal. And good luck trying to contact any sort of customer service, as the invoice is about as bare-bones as it gets. Buyer beware this scam of a company.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/443776#comment443776","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"triforcekt","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware of any open box items. They don\u0027t test them. If you get a broken one you have to pay to ship it back. Then you get to choose to get your money back (minus the cost of paying to ship it back) or a replacement product.<br><br>They do not test any replacement products. So the cycle can continue.<br><br>I posted this policy on their forums when they have open box items, and I got banned from their site for it.<br><br>I\u0027m not pointing fingers, I\u0027m just making it well known to everyone.<br><br>They say they don\u0027t edit postings, but they will delete them and ban the user for stating their policy.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/359264#comment359264","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"houstonite","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an \u0022open box\u0022 xbox 360 controller, shipment was fast, item was completely used and beat to hell, dont be fooled by these marketing tricksters, open box means USED.","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/comment\/393162#comment393162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"Spawne32","rating":"1"}, "single");){kind=link}
"Stootsi accepted my payment right away, but waited three weeks to send my order, and they did not send the full order. Partial refund received for items, but not for the shipping. Full shipping amount was still paid for partial order. Items received, were not as described. Terrible customer service. Stootsi takes days to respond to emails, if they respond at all, and their replies are snippy. "