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Store Rating and Reviews sTooTsi

Homepage: http://www.stootsi.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.29 / 10
Six-Month Reviews: 215
Lifetime Reviews: 310

   


Lifetime Rating: 8.51 / 10
All Stores Avg.: 8.02
8.25 Pricing of Products and Services
7.68 Likelihood of Future Purchases
7.23 Shipping and Packaging
7.48 Customer Service
7.50 Return or Replacement
Show Reviews Read all 310 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2507 Lovi Rd, Bldg 3  
Freedom, PA 15042
customer support email:
support@stootsi.com
phone:
724-774-8817
customer support:
724-774-8817
business hours (est):
9:00 AM - 5 PM Mon-Fri

FAX: 724-774-8890


 sTooTsi Customer Reviews
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Reviews 1 - 15 of 310 1 | 2 | 3 | 4 | 5 | .... | 21   Next Page
Somewhat Satisfied
Reviewer: Wizard Prang (1)
Click Here to See the Profile for Wizard Prang

11/13/08 7:25 AM
Item arrived quickly. Shipping was reasonable. Good bunch to work with!

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Very Satisfied
Reviewer: Katb (2)
Click Here to See the Profile for Katb

11/8/08 6:50 AM
I've only ordered 3 times from Stootsi's but using PayPal made me have more confidence in the transactions. Wish all the 'sale a day' sites did. I've had no problems, shipping was a bit slowed but that's about it and the products where just a described and in the right amount of pieces.:) I do feel confident in giving them a positive review.

Somewhat Satisfied
Reviewer: thatswork (1)
Click Here to See the Profile for thatswork

10/27/08 5:00 PM
ordered 3 of them they all worked great got them with a pretty fast shiping less then a week total

Very Dissatisfied
Reviewer: chazzzer (1)
User Rating: 
Click Here to See the Profile for chazzzer

10/26/08 5:28 PM
Absolutely horrible. Stootsi offered random PC games for $0.25 each with no limit, and the shipping for all of them was only $5. They started shipping the smaller orders first, then apparently realized that they were going to lose a lot of money on the larger orders because of the flat-rate shipping. They sent out several updates over the next two weeks, promising that all of the orders would ship but offering to let us cancel if we wished. They said that they had thousands of different titles in stock, the problem was just a logistic one. Then after 20 days they just canceled all of the remaining orders.  
 
I ordered 60 games and got nothing but frustration and disappointment. They did send me a $5 coupon, but I won't be using it because I won't ever be shopping with Stootsi again.  

Very Satisfied
Reviewer: pantau (1)
Click Here to See the Profile for pantau

10/21/08 6:18 PM
This site is all about fun. but when it comes to shipping out their orders the fun guys are all up to speed. fast shipping and great pricing. great fun!

Somewhat Satisfied
Reviewer: sloepoque (1)
Click Here to See the Profile for sloepoque

10/21/08 12:28 PM
I enjoy daily visits, usually after 11 Iowa time. When I do order I am appreciative, though the random stuff sometimes is "unique" (playing cards, "just a drop" bathroom odor eliminator.  
 
Thanks

Very Satisfied
Reviewer: thespatt (1)
Click Here to See the Profile for thespatt

10/7/08 12:07 PM
Stootsi is great. I Don't remember what I got for free. I'll still buy from stootsi though, when they have good stuff...

This review was modified by its author, thespatt, on 10/7/08 12:12 PM.

Very Dissatisfied
Reviewer: mastapoohba (2)
User Rating: 
Click Here to See the Profile for mastapoohba

10/2/08 2:12 PM
Worst Company Ever. I ordered random stuff from them and it was pretty much crap. Plus all of the PC software that I bought from them they cancelled. I really thought they were a clever, fun, little company, but it turns out they are just a little company.

Very Satisfied
Reviewer: tedesj (1)
Click Here to See the Profile for tedesj

10/1/08 5:45 PM
Stootsi is an awesome bunch of people; trying to make web shopping fun again and providing good deals every day!  
Fsst shipping and good prices. Try them out!

Somewhat Satisfied
Reviewer: jnguyen13 (1)
Click Here to See the Profile for jnguyen13

9/30/08 2:49 PM
Received free mystery promotional item. Item came in a timely manner and turned out to be a pair of earbuds. Somewhat useful, but it was free so can't complain.

Very Satisfied
Reviewer: lorettaj (2)
Click Here to See the Profile for lorettaj

9/27/08 5:42 PM
The MP3 is great the seller was very fast at shipping and I have enjoyed using the MP3 very much.  
LJH

Very Satisfied
Reviewer: heckla3 (1)
Click Here to See the Profile for heckla3

9/25/08 5:42 PM
fast shipping and product as expected! The item was bought used and is 100% working. I will buy again.

Very Dissatisfied
Reviewer: miamigrandmaster (1)
User Rating: 
Click Here to See the Profile for miamigrandmaster

9/25/08 12:15 PM
I purchased one of the refurbished Xbox 360s for $189.99 + $6.00 shipping. The shipping was delayed (Stootsi informed me of this via email), and it was dead on arrival. I contacted their RMA department and they instructed me to use the 60-day warranty that came with it, so I did so and payed the additional 15 or so dollars out of my pocket to have it shipped to Encore Repair Services. It took approximately 40 days from the time I shipped it to the time I received it again, and it had not been fixed. This time I contacted Stootsi and kindly asked to return the merchandise. They allowed me to return the merchandise, but I had to pay another $15 for shipping. In their defense they did issue a $15 coupon for all I had been through, but that's still money that I have to spend at Stootsi.  
 
A week later I received an email from Paypal stating that I had been refunded, but I had only been given a partial refund. Upon contacting customer support via phone they told me that because I had a warranty on the item they had charged a restocking fee (despite the fact that their returns policy does not currently state this anywhere). Luckily I had a very nice customer service representative who immediately understood my frustration and waived the restocking fee.  
 
So in summary: Stootsi sent a DOA item with a 60 day warranty to a repair service that is incapable of repairing the item and charges to have it shipped to them, and still expected that they would get about $30 out of me. In total I am at a loss of $6.00 for original shipping, $15.00 for shipping to the "repair" company, and another $15.00 for shipping back to Stootsi (which they issued a store coupon for in an attempt to replace it). That is a total loss of about $36.00 if you count not being able to retain the $15.00 coupon as actual money. I wonder how many people have been fooled and how much money Stootsi has made from people paying a restocking fee for products that they eventually return that didn't work and Stootsi never tested to begin with.  
 
This has been a very disappointing experience, and if I wasn't watching my refund closely I would have been scammed for another $30.00 in "restocking fees" that were not advertised or stated anywhere. I have purchased from them one other time after that, and while I did receive my order correctly, shipping was dreadfully slow again.  
 
I don't know that I will ever do business with this company again (other than to cash in my $15.00 coupon).

Somewhat Satisfied
Reviewer: rokujou1970 (1)
Click Here to See the Profile for rokujou1970

9/21/08 5:13 AM
My order was processed quickly and I was happy with how well it was packed.

Very Satisfied
Reviewer: somnium_era (1)
Click Here to See the Profile for somnium_era

9/18/08 9:50 AM
order was fast and accurate  
good experiance

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