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Stores > RV Parts Country

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Full Rating Profile
  • RV Parts Countr

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

12 Customer Reviews

Rating 2/10

Worst company to deal with!!!

"This was one of the worst online shopping experiences I have ever had. RV Parts Country states that they ship in 24-48 hours and your item will arrive in 3-4 days. What they don't tell is that certain items are drop shipped from the manufacturer and it will take several extra days to get your item. We bought an awning on April 12th, 2016. After waiting a week with no tracking and no awning, I called RV Parts Country to see where our awning was. This was the first of 3 weeks of calling them and Dometic daily trying to get my awning delivered to me. I was lied to by both companies assuring me that they were shipping it today or they were shipping it tomorrow. At one point Dometic mailed me a box of unidentifiable metal poles. Eventually someone at Dometic told me that they had a warehouse inventory problem and that they did not have the item in stock. It would then be in stock at the end of May(during the middle of our camping trip) and we could wait for it to be in stock or cancel our order and get a refund. We opted for the refund. So, I called RV Parts Country on May 5th to cancel our order. I was told that a supervisor would have to cancel the order and issue a refund and that I would receive an email confirming the cancellation and refund. Monday, May 9th, I had not gotten an email confirming the cancellation and refund. So, I opened a dispute on Paypal demanding our refund from RV Parts Country. On May 11th, a UPS truck dropped off a package and lo and behold it is our awning. The awning is in 99% good order with only a small run in one of the screens(which I can easily fix). I cancelled the dispute and hope to never have to deal with RV Parts Country and Dometic, again. "

This review was modified by skeletor807 on May 16 2016 06:19:03 AM

Rating 8/10

"Bought several times from RV Parts Country and just want to say thank you to them. They have never done me wrong and saw negative reviews about them and made me angry . They are so nice!"

This review was modified by sandrasloan1 on December 23 2015 01:44:14 PM

Rating 2/10

"Placed a simple order of a shower head for my RV and after 2 weeks and not receiving it, I tried calling them. Was put on hold in their "QUE" for over 15 minutes and when I finally reached #1 in the Que, was disconnected on. After finally getting someone on the phone, I was told the shower head was not available and on backorder. They never thought to contact the customer and tell them its on backorder? Luckily I went through PayPal. This company has poor customer service ! Never do business with them."

Rating 2/10

"Based on a my 1st experience I found customer service lacking in product knowledge which lead to a cancelation by me of the order I placed. So in full due to the wrong info on RV parts Country customer service personal I had no choice but to cancel order. Than I was told they did not care who said, what was said in fact any cancelation by the buyer results in a 6% charge. "WOW" over $2.00 no understanding or give on their part. Customer service gets a big fat 0 for effort. "

This review was modified by Mike714 on August 28 2015 07:41:14 AM

Rating 2/10

"Absolutely horrific company BUYER BEWARE.
From the very beginning they completely screwed up my order, I specifically ordered a Dometic Trimline a&E Bag awning 11' meadow green. The invoice showed a 12'. After many emails back and forth over a period of three days, I was told it would be the correct one, but to "ignore the invoice" How does that work? They cannot even correct their own invoices??? Anyway after a week, I finally after many assurances from a "supervisor" that it would be the correct item, of COURSE it was the absolutely wrong color that arrived...AZURE. It was quite amusing how they blamed Dometic for the error, and when I called the Dometic Dealer line directly, they blamed this company. What a complete disaster!! They charged my credit card 3 TIMES with all completely different prices. Eventually they credited two of the three charges, but I had to dispute the last charge because they never followed through with crediting my account for their mess. PURCHASE FROM THIS COMPANY AT YOUR OWN RISK. This company acts like they run the place out of a garage. I have NEVER had such a terrible experience such as this. Complete and unbelievably bad communication skills....oh and the best part: If you ever need to talk to their "customer service" be prepared to be on hold for at LEAST an hour.

Rating 2/10

"Ordered a locking battery box by phone. Told them it was for two six volt batteries. There is only one size for that. They sent one for 12 volt batteries. It is not as tall. Called them up and told them they sent the wrong one. Got nowhere! Sent an e-mail. Reply said I could not return it because it was past fifteen days and because I opened the box. How could I know if they sent the right one or not unless I opened the box? what an absurd rule. Open the box and then can't return? Sent them another e-mail and they did not respond. Had to spend another $70.00 to get this one reworked so it would fit the two 6 volt batteries."

This review was modified by twono7 on June 16 2015 10:40:03 PM

Rating 2/10

"BUYER BEWARE. We bought a microwave oven needing a specfic model and were sent a different model than the 1 we ordered without asking us if that would work for us because the manufacturer discontinued the 1 we needed .After about 15 emails and their customer service calling my wife a liar they took the oven back. After 10 days I contacted them about our refund an got the stalling notice that our refund would be issued the next Saturday. There is no reason a refund has to wait 15 days to be credited back except stalling on the part of RV Parts Country. We are VERY dissatisfied with this company again BEWARE the are LYING & DECEITFUL."

This review was modified by kdlev49 on November 08 2014 12:18:31 PM

Rating 2/10

"Never do business with these people. I bought an item that had free shipping. I returned the item and was charged a 20% restocking fee plus the original outbound freight. They are horrible!!!!!!! Customer service is awful, I will never buy here again. "

Rating 10/10

"RV Parts Country had the best prices on just about everything I found. Most of the guys online is trying to charge an arm and a leg and living on retirement, I can't buy those full priced and over priced items from everyone else, so I shop at RV parts country. I've bought there for several months now, and I've not once had any problems with those guys. I needed to return a couple vents at RV Parts Country which took a couples days to get a return number, but they got me taken care of none the less. I give rv Parts Country 2 thumbs up for their reviews of being a good and reputable company to me this long."

Rating 2/10

"I bought 3 items from RV Parts Country. All 3 of the items were not as described on the web site. I kept 1 only because I was still able to use it. The other 2 items were shipped back per their approval. It took about 2-3 weeks for them to refund the money for one of the items after they received them. They refused to refund the money for the other item sometimes they would tell me that they didn't receive it and other times they just simply said they cant find it. I had proof that it was delivered and accepted by them. I spent weeks trying to resolve the problem. But they would never return phone calls and replies to emails were useless. Lucky for me after explaining the problem to my credit card company, they credited my card and were going to issue a chargeback against RV Parts Country."

Rating 10/10

"RV Parts Country had the best price on a set of drawer hardware so I bought it. When I received my package, there was a set of sockets in it, which I needed them and forgot to order, but wasn't what I got. I called rv parts country back and let them know and they shipped me the drawer slides and let me keep the sockets free because of the mistake. RV Parts Country is a lot better than some of the other scum I've bought from."

Rating 10/10

"I have bought from these folks for several years now and I must say that I love everything I have gotten from RV Parts Country. They have been great answering phones and the products has been great. I bought an RV air conditioner from RV Parts Country last week and it came perfect and the price was so much cheaper than everyone elses. RV Parts Country has the best prices around and I highly recommend them to everyone for all their RV parts needs. Their RV parts department was the most curteous that I have spoken with and not once did they hang up on me like the rest of the guys out there. RV Parts Country is my number one shop and I recommend them to all of you out there.
Thanks so much guys!

Dick Monehue

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