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Store Rating and Reviews Refurb Depot

Homepage: http://www.refurbdepot.com
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 6.88 / 10
Six-Month Reviews: 16
Lifetime Reviews: 124

   


Lifetime Rating: 3.33 / 10
All Stores Avg.: 8.04
7.50 Pricing of Products and Services
6.56 Likelihood of Future Purchases
6.72 Shipping and Packaging
6.67 Customer Service
6.36 Return or Replacement
Show Reviews Read all 124 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  
Digital Cameras
Digital Cameras
Plasma and LCD HDTv's
HDTV's
iPods and Other MP3 Players
iPods
PC Laptops
Laptops
Camcorders
Camcorders
GPS Navigation
GPS/Nav
Camera Lenses
Lenses
Sony BRAVIA KDL-52XBR3 52 in. HDTV LCD TV
LCD TV, 52 inch, HDTV Television, Resolution: 1920 x 1080 pixels, Contrast Ratio: 7,000:1, Aspect Ratio: 16...
Rating: (1 reviews)
$2299.88
Home Theater Store
Samsung LN52A650A 52 in. HDTV LCD TV
LCD TV, 52 inch, HDTV Television, Resolution: 1920 x 1080 pixels, Brightness: 500 cd/m², Aspect Ratio: 16:...
Rating: (6 reviews)
$1945.18
Abes Of Maine
Canon EOS 450D / Digital Rebel XSi Digital Camera with 18-55mm lens
12.4 Megapixel, SLR Camera, Without Digital Zoom Digital Zoom, CMOS Sensor, 3 in. LCD Panel, Built-In & Ext...
Rating: (7 reviews)
$631.39
Amazon Marketplace
Nikon D90 Digital Camera with 18-105mm lens
12.9 Megapixel, SLR Camera, 5.8x Optical Zoom, Without Digital Zoom Digital Zoom, CMOS Sensor, Video Capabi...
Rating: (3 reviews)
$877.95
Abes Of Maine
Sony HDR-SR12 (120 GB) HDD Camcorder
HDD, 120 GB, NTSC, 12x Optical Zoom, 1.43 lb.
Rating: (1 reviews)
$859
BuyDig.com
Sony HDR-SR11E 60GB Hybrid HD PAL Camcorder (60 GB) HDD
HDD, 60 GB, NTSC / PAL, Up to 10.16 Megapixels Still Shots, 12x Optical Zoom, 1.23 lb.
Rating: (4 reviews)
$737
Beach Camera.com

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 Refurb Depot Customer Reviews
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Very Satisfied
Reviewer: scott.parker (1)
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11/25/08 9:51 PM
I purchased a Canon Rebel XTI from refurbdepot.com they were about $160 cheaper then any other retailer I got the camera yesterday in perfect condotin the box was sealed in a canon white box, like new in excellent condition!

Compare Product Prices:
Plasma and LCD 
HDTv's
HDTV's
GPS Navigation
GPS/Nav
Digital Cameras
Photo
iPods and Other 
MP3 Players
Music
PC Laptops
Laptops

Very Satisfied
Reviewer: jason223 (1)
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11/22/08 8:22 PM
The Refurb Depot is the number one source of electroics for me and my peers. They have very competitive pricing, reliable shipping, and a solid reputation for service. I've made several purchases with them and the most recent one a Samsug 52" LCD TV which came in brand new condition and i saved about $600 off BestBuy's price

Very Satisfied
Reviewer: Donalld (1)
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11/16/08 6:40 PM
I've ordered from them several times and each time has been a great experience, excellent codition, prompt delivery, excellent customer service and of course huge savings!. I will highly recommend you to my friends.  

Very Dissatisfied
Reviewer: chessie99 (1)
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11/13/08 9:35 AM
Abysmal. Ordered on Thursday, order on their automated 'order status page' showed as 'processing.' Emailed on Monday, then Wednesday, with no reply. Finally called on Thursday, a week after order was placed, waited on hold for 35 minutes, to be told "Oh, that's out of stock. We emailed you yesterday to offer another model." When I told them they had not emailed, she said "Well." I spoke to another person, supposedly a 'supervisor,' when I called to complain and was told "We did everything we are required to do. If you don't like it, complain to the governor," and hung up. They have, as might be guessed, loads of complaints -- all listed as 'unresolved.' Run from these people.  

Very Satisfied
Reviewer: shayafreind (1)
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11/12/08 9:34 PM
Thanks for the great shopping experience. The camcorderis fantastic and much cheaper than buying locally.

Very Satisfied
Reviewer: Porat (1)
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9/1/08 6:58 PM
Best internet site ever!!! i purchased a Garmin nuvi 680 GPS for 160 cheper then the local bet buy, it cme in sealed bix with all acc. like new , Thanks

Very Satisfied
Reviewer: lonsangtashi (1)
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8/28/08 9:46 PM
My workmate had mentioned to me abut Refurbdepot.com abiut a year ago but i have never trusted any online company, but when my TV broke down 2 weeks ago went fist to a local Best Buy and looked at a Sharp 52 inch HDTV for $2999 the i did a search on Google and found the same TV at refurbdepot.com for just $1679 wow, so i figured for such big saving i'll take the risk.... this was the best desicion i've ever made! the TV arrived in 4 days perfect codition ina sealed box from Sharp looksTV is just like new anf i saved tons of money, i'll pass arounfd the word to all my freinds.

Very Dissatisfied
Reviewer: barneyrubble4 (1)
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8/17/08 9:23 PM
DO NOT PURCHASE AN XBOX360 FROM THIS COMPANY!! We purchased an Xbox360 March 10, 2008 and as soon as we plugged it in received the ring of death. I contacted Microsoft and they stated the Xbox was out of warranty. I contacted CPS the supposedly "warranty" company and they said to contact Refurbdepot.com as the unit was less than 90 days old. I contacted Refurbdepot.com and they sent a different unit. The second unit worked about 1 month and then we received the ring of death. I contacted Microsoft and sent the second unit to them. They sent it back stating it had been "damaged" and therefore the warranty was void, which it had only sat on a shelf and could not have been damaged by us. I contacted CPS the worthless warranty company and explained to the technician what Xbox had stated about the unit. He instructed me to send an email to them and they would send me instructions back on how to send the Xbox360 to them. I sent the email and received an email back later that afternoon stating the Xbox was not covered through CPS stating it was an Xbox problem. I again contacted Refurbdepotcom and they stated that the date of purchase goes back to the initial purchase date of March 10, 2008 even though this was a totally different unit and that their warranty was no longer valid even though this was a second unit received a month later. This is a scam! Stay away from this company and their supposedly warranty company! We have an Xbox with no warranty from either Microsoft, CPS nor Refurbdepot.com and have never received an Xbox that worked for more than 1 month. We're out $300.00! If you have to have an Xbox purchase a brand new one so that you have a warranty from Microsoft. Stay away from this web site! I contacted the New York better business bureau but of course have not received a response. I'll continue to work other avenues to get this company and their warranty company from scamming other people.

Very Satisfied
Reviewer: JaguarXJS (1)
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8/14/08 9:21 AM
I have purchased two LCD TV's and an air-conditioner from Refurbdepot.com and all of them have been perfect. The 42" LG that I just received was a little scratched up as you would expect from a refurbished product, but in perfect working order, no scratches or hazing on the screen, no dead pixels and I do not see any difference in the quality of the picture from a brand new one.  
 
It did take a long time to get it but a quick e-mail to support revealed that they had been backordered, something they could have notified me about, but otherwise I can find no fault with service or product.

Very Satisfied
Reviewer: tim84997 (1)
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8/2/08 9:51 PM
I have been using Refurbdepot for years for all my computer and electroic needs. They have a wide variety of vendors and their prices are always very cheap. I have never been dissatisfied with any product or order I have placed with Refurbdepot. I highly recommend them to anyone serious about great customer service and high quality products.

Very Dissatisfied
Reviewer: winnhere (1)
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7/26/08 8:55 AM
I did not know of ResellerRatings before today, so I had to open Refurb Depot's file that had mostly expired emails. --- However, I purchased a multimedia computer and monitor that was supposed to have been rebuilt and warrantied by HP. The monitor that came in was NOT an HP monitor, and Refurb Depot claimed it was an HP even after I sent back photos of the carton and monitor. The HP computer was NOT rebuilt and warrantied by HP. ----- After an almost two month battle between Refurb Depot, myself and American Express, American Express removed my charge.  
----RefurbDepot are nothing less than thieves.  
S. Winn, POB 4398, Deerfield Beach, FL 33442-4398.

Very Dissatisfied
Reviewer: streetcar (1)
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7/11/08 2:24 PM
DO NOT BUY FROM THESE SHADY PEOPLE!  
 
My iPod arrived with lots of superficial damage--chipped case and "hold" button and a generally battered look. Soon, I found that the unit would randomly pause/play, even with the "hold" button on.  
 
Refurb Depot wanted me to pay S&H to return it for servicing. I told them that was absurd for an item received in defective condition.  
 
They refused to budge, so I said I'd be returning it, for which they wanted me to pay S&H plus a 15% restocking fee. This is unacceptable for a defective item.  
 
Before they would issue me the required RMA, they wanted me to sign a form accepting their conditions. I've never seen this from another site, and it indicates that Refurb Depot recognizes their shady practices.  
 
MasterCard told me not to sign the form, and this charge is currently in dispute.  
 
The few dollars you think you're saving at Refurb Depot aren't worth the hassle, to say nothing of the shoddy look of their product.

Very Satisfied
Reviewer: ZurachShapiro (1)
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7/8/08 9:59 PM
Dood!... You guys absolutely rock!... With your great quality merchandise, fast shipping, and excellent prices. I will continue to shop w/you in the future, as well as all my friends and family. You didn't even throw a fit when I completed my transaction through money order payment method. AWESOME!