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Store Rating and Reviews Refurb Depot

Homepage: http://www.refurbdepot.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 5.42 / 10
Six-Month Reviews: 18
Lifetime Reviews: 135

   


Lifetime Rating: 3.04 / 10
All Stores Avg.: 8.07
7.64 Pricing of Products and Services
4.86 Likelihood of Future Purchases
5.97 Shipping and Packaging
4.11 Customer Service
6.25 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 135 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage

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 Refurb Depot Customer Reviews
Page 1 of 9sort reviews by:
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Reviews 1 - 15 of 124
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Very Dissatisfied
Reviewer: alexBuysStuff
Click Here to See the Profile for alexBuysStuff

6/26/09 9:24 AM
I ordered a 22" TV, it was displayed "In Stock" after a week I called, was told that these TVs would be in a shipment the following week "for sure". I called one week later again, was told, the shipment would come in another week. Phone lady seemed indifferent, I guess "shipment will come in next week" is their standard line.  
I am afraid that this store is one of these "nothing in stock" shams.

Very Dissatisfied
Reviewer: DoubleF
Click Here to See the Profile for DoubleF

6/8/09 10:20 PM
Well I read the lousy reviews here but decided to take a chance on a refurbed Canon 40D SLR kit. Their website is fairly slick and some hope of receiving a working unit was building, especially after receiving notice of FatCash from FW. But after 5 days in the order processing stage I emailed to cancel. They said they would put a cancel request in. I used American Express so I would not have a problem either way I ended up ordering from Adorama and the refurbed Canon kit shipped the same day.  
If you have some time to kill do a google street view of there physical address in New York. It looks like a prison with no marking, garbage all around and a impound lot accross the street.

Very Dissatisfied
Reviewer: BWorman
Click Here to See the Profile for BWorman

6/5/09 8:49 PM
This company claims that they have a ninety (90) day manufacturers warranty with their products. Even on their website it says if you have any problems contact the manufacturer. I bought an Xbox 360 from them and after three (3) days it broke. I sent it to Microsoft (the manufacturer) for repair. When I received my Xbox back there was a letter saying that my warranty does not apply anymore because it was repaired, modified or altered by other than a Microsoft authorized repair center. So how does Refurb Depot fix this problem? I have to pay to send it back to them to get another one... So now almost three weeks later I still do not have a working Xbox... BUYER BEWARE!!!

Very Dissatisfied
Reviewer: timchrusciel
Click Here to See the Profile for timchrusciel

6/3/09 9:33 AM
I ordered a refurbished camera from this website. After waiting a week and not even recieving an email order confirmation, I called to see what the issue was. Apparently the camera I ordered was out of stock. This would have been good information to know a week ago, as I am leaving on vacation in a few days and wanted to take this camera along. I will not be using this website again.

Very Satisfied
Reviewer: koricanspink
Click Here to See the Profile for koricanspink

5/27/09 1:14 PM
I had an excellent experience with Refurb Depot. I bought a Canon XS with IS lens for only about $447...that's $80 to $150 lower than other stores. They shipped it right away, I received it within a week, and there were no problems whatsoever. You can check the following website to make sure they are still trustworthy. McAfee checks websites to prevent people from getting scammed: http://www.mcafeesecure.com/MeterVerify?ref=www.refurbdepot.com

This review was modified by its author, koricanspink, on 5/27/09 1:18 PM.

Very Satisfied
Reviewer: Audiojunkie
Click Here to See the Profile for Audiojunkie

5/15/09 3:26 PM
Based on the reviews here, I was deathly afraid of this company but I had already pulled the trigger and placed my order the day before. I ordered a Canon SX10 for $299.00 (plus $9.95 shipping but I had a $10.00 off coupon for a total of $299.90)which was about $70.00 cheaper than any place else (not including the obvious bait and switch outfits)  
I must say I have been very pleasantly surprised with my purchase. Shipping was same day and I received the tracking number that night. The package arrived on-time (5 working days) in a sealed canon box that stated "refurbished" on the side. The camera is flawless and operates as expected (so far) and the box contained all promised items. It seems (after reading the reviews) that people who have had bad experiences are mainly people who have encountered problems with the items purchased and needed to return them or have them serviced so that may be where this company breaks down. I will update this review if I encounter any problems.  

Very Satisfied
Reviewer: sanelaguso
Click Here to See the Profile for sanelaguso

5/10/09 6:49 PM
I was referred to RefurbDepot by a workmate who purchased a laptop at RefurbDepot and was very happy, I decided to check out their website, let me be honest with you I was not in the market to buy a TV because I didn’t want to spend money for an upgrade but I was so amazed by their prices on the Samsung TV’s that I just decided to take their savings and treat myself with a new TV!!!!

Very Satisfied
Reviewer: phllpbrnnck
Click Here to See the Profile for phllpbrnnck

5/7/09 11:10 PM
Best place on the net to shop for computers and electronics just check their prices and you'll see for yourself, Judy was very helpfull to me when i had a issue with the trucking company that delivered my TV, Thanks keep on your good work!

Very Satisfied
Reviewer: jax9310
Click Here to See the Profile for jax9310

5/6/09 1:09 PM
Purchased SAMSUNG Camcorder SC-MX20 on Friday eve 5/1/09. Monday recieved confirmation it had been sent to warehouse. Got it wednesday morning 5/05/09 and looks like new. Charged up battery in about an hour and works perfectly. I'll be back.

Very Satisfied
Reviewer: stanleygustas
Click Here to See the Profile for stanleygustas

5/5/09 10:26 PM
I bought my Canon Digital Rebel XSi at refurbdepot.com fro just $469 that’s about $300 - $400 cheaper than any local Best Buy or Walmart store, yes it was refurbished but I’m still trying to find out what’s the difference, it came in a Sealed box by Canon with warranty and all accessories included.

Very Satisfied
Reviewer: horontzic
Click Here to See the Profile for horontzic

5/5/09 7:59 PM
Third purchase with RefurbDepot and same results great prices excellent service and prompt delivery, good place to save big on computer and electronics.

Very Dissatisfied
Reviewer: blento
Click Here to See the Profile for blento

4/17/09 5:33 PM
Placed the order on Friday 4/10 only to find out that the ENTIRE operation was shut down until 4/17. Then I found the same item on a different site NEW not a refurb, for the same price.

Very Dissatisfied
Reviewer: gmk82
Click Here to See the Profile for gmk82

4/1/09 9:17 AM
I ordered a TomTom 910 from refurbdepot.com after being satisfied with reviews that I had read. The website said that they had the item in stock and would be shipped out in 1-2 days. One week later when the order was still not shipped emailed and they said that it was out of stock and they were expecting a new shipment in the next day or two. Five more days went by and they still had not shipped the order and I called and spoke to a lady who offered no help except they were expecting a shipment in the next day or two. By this time I needed the GPS unit in 4 days because I was leaving for my honeymoon and that was the reason for the purchase. I asked if it came the next day if they could upgrade my shipping to next day because I had been originally told I would have it the week prior with normal shipping and they offered no assistance. I ended up ordering another unit from Tigerdirect.com and within hours it was shipped and will be ariving within two days with standard shipping. Refurbdepot.com is a Sham and offer terrible customer service.

Very Dissatisfied
Reviewer: alphafox
Click Here to See the Profile for alphafox

3/12/09 2:26 PM
BUYER BEWARE of REFURB DEPOT. I ordered a laser printer after noting that their web page for this printer states "all accessories included", and after calling to ask if the toner cartridge was included. I was told it was. But when the printer arrived it included a note advising the toner was not included and referring me to the manufacturer. Called customer service and received an "apology". With that and a couple of dollars I can now go out and buy a cup of coffee to drink while I order and wait for toner. After reading other reviews on this company, I see I'm not the first person to be sucked in. Oh well! Just another one of life's little lessons.

Very Satisfied
Reviewer: Sirensound
Click Here to See the Profile for Sirensound

2/24/09 12:50 PM
After reading a lot of your reviews- I was scared to death that the TomTom 930 I thought I got a great deal on would be in less than ideal shape when it got here. Boy was I surprised. I ordered the unit on Friday the 20th, got a shipping notification yesterday, and it was delivered at 1:15pm EST today by UPS. I live in northern MD, so it didn't have to travel far from Brooklyn.  
 
I opened the box- and it was perfect to my surprise and joy. Original TomTom box, original inside packaging, all new accessories in their packaging, the screen of the unit had its original protective film, and it had a card saying it was Road Tested and TomTom approved.  
 
I either got really lucky- or maybe this company is trying to clean up their act. We will see if my unit is working in 2 months, but for now- I am one satisfied customer!  
 

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