We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Planet Shoes

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.89/10 3.89/10
    Chance of future purchase: Rating 1.88/10 1.88/10
    Shipping & packaging: Rating 1.43/10 1.43/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10

44 Customer Reviews

Rating 4/10
2/5

"To start off with the Phone customer service was very Good. But I ordered a pair of New Balance Shoes and waited 4 Days for a Shipping notice to be Emailed to me. After 4 Days I called on the phone. The lady told me the shoes were coming from a different warehouse and she did not know when they would be shipped. You would think if a Company knows a product is gonna be delayed they would at least Email you and tell you they are delayed. I never received any email notification except the one stating they had received my order. I promptly cancelled my order and now i'm crossing my finger hoping my money goes back on my card."

Rep reply posted Aug-28-2015

MJPlanet, Planet Shoes rep has responded

“Hi Charles, I want to apologize personally for us not giving you more precise information regarding your order. We sometimes experiencing shipping delays or lack of tracking information that is out of our control. My agent should have apologized and given you an apology coupon for 15% off a future order. I am going to send this to you privately in case you feel confident to give us another try. I do see one of my agents was able to cancel your order and void your purchase authorization. We appreciate your patience and understand how this was a frustrating experience for you. Best Regards, Michelle, Customer Experience Manager”


Rating 8/10
4/5

"I read reviews before doing business with this site though I have to be honest - my experience was far better than those that offered previous reviews. I ordered a pair of shoes that shipped quickly (for free, since it was a purchase over $50). The shoes didn't quite fit so I ordered a size up and sent the first pair back. The second pair that arrived were the wrong color, which was frustrating, however the customer service rep was professional and accommodating. She offered to either overnight me the correct color free of charge, or to refund me $20 bucks for the pair that I received. I opted to keep the wrong color for the cheaper price and my refund and my return were both processed in a timely manner. Minus the mistake in my second order - I found this company to be very professional and I'd do business with them again. "

Rep reply posted Aug-28-2015

MJPlanet, Planet Shoes rep has responded

“Dear Angela,
We appreciate your honest feedback and do our best to correct our mistakes to the customer's satisfaction. Sometimes the wrong shoe gets shipped due to a packing error or an issue where the wrong item number is associated with a shoe. Feel free to reach out to us any time for assistance at 1-888-818-7463 or cs@planetshoes.com

We thank you for giving us another chance.

Best Regards,
Michelle
Customer Experience Manager”


Rating 2/10
1/5

"Don't want to spend another hour writing about these shysters, as I've already wasted too much of my precious time dealing with them.

Long story short, they sent me a BRIGHT ORANGE pair of shoes when I'd ordered a light blue. Two emails were simply ignored. I was forced to talk to one of their retards, who was as rude as can be. When I insisted that I needed a UPS pickup because this was, after all, THEIR MISTAKE, the idiot (who refused to tell me his name) placed me on "hold," which was just his way of hanging up but he was too pussy to do THAT, since maybe his shyster boss man was listening in.

There was no return label in the package, just this VERY WRONG, UGLY pair of shoes that you wouldn't pay $10 for at Salvation Army.

I will be taking this to the BBB & to my attorney. I'm done with playing Nice Guy with these kinds of shysters.
"

Rep reply posted Aug-28-2015

MJPlanet, Planet Shoes rep has responded

“Dear Customer,

I want to apologize for your frustrating experiencing trying to resolve your issue with us and my team. I am going to email you privately and offer you additional compensation as a deeper apology for this unfortunate situation. We do our best to solve all customer issues even those that were out of our control and it seems that we fell short of this with you.

My sincerest apologies,
Michelle
Customer Experience Manager”


Rating 2/10
1/5

"BUYER BEWARE. False advertising if you ask me. At the top of the website, in bold print, it said, "Free Shipping Over $49 & Free Returns." No asterisk, no fine print, no re-direct to the Shipping/Returns page for exceptions. I had to waste over $30 and lots of my precious time to try on a pair of shoes that didn't fit and then return them. I'm in Hawaii. Competitor, Zappos, recognizes that we are part of the United States, not "overseas" (as Planet Shoes calls it). And it took 23 days for my order to arrive. No one notified me of a shipping delay. I say don't bother.
"

Rep reply posted Aug-28-2015

MJPlanet, Planet Shoes rep has responded

“Dear Customer,

I want to apologize again for our free shipping message. It does say at the top of our website, "free shipping and free returns for orders over $49. It doesn't say exceptions reply, but if you click on the wording it takes you to the shipping explanation on our help page. I do have a request in with my technical team to make this clearer to the consumer by saying exceptions apply, click here or that it is within the continguous US. I know that I have mentioned this before, but some system improvements such as this take time on our end. I am going to email you privately to see if there is something I can do to make you feel good about shopping with us in the future.

My apologies again,

Michelle
Customer Experience Manager”


Rating 2/10
1/5

"Service is bad ordered shoes 27th May. Nothing happened until 5th June after chasing them. I am in Canada Halifax until 13th June when I leave for the UK. No update on shipping to the hotel I am staying at. Halifax is just across the border from MA. Why it should take so long I do not know.

I ordered to UK from USA before and it was quicker. If the shoes arrive at hotel after I leave what happens?

Do I get my money back?

Marie
"

Rep reply posted Aug-31-2015

MJPlanet, Planet Shoes rep has responded

“Hi Marie,

I apologize for this very late response to your issue. From reading your customer history , I believe you did receive your shoes but after the 10-14 days it normally takes for us to ship to Canada. Let me know if you are in need of anyting from us to make you feel better about your frustrating experience.

Best Regards,
Michelle, Customer Experience Manager
michelle.jacob@planetshoes.com”


Rating 2/10
1/5

"The right shoe was bigger than the left shoe in the pair of shoes I bought. I checked the imprint and both were the same size according to the imprint on each shoe, so I thought my right foot must be slightly larger, although I've never had that problem in the past. I wore the shoes occasionally, hoping to stretch the right shoe despite the pain it caused me. Today I stopped by a shoe repair shop and asked them to stretch the shoes. The man held the shoes up on the counter, heels down and soles facing. The right shoe is actually noticeably shorter than the left shoe! When I called Planet Shoes, both the customer service representative and the manager refused to make it right, stating that I was past the return period. It isn't like I was trying to return shoes to get a different color! They sold me the wrong size shoes. I would have been content with either shoes that fit or a refund."

Rep reply posted Aug-31-2015

MJPlanet, Planet Shoes rep has responded

“Hi Ivonna,

I am sorry I am so late with my reply! We certainly can take these shoes back for a replacement pair or a refund. I apologize that my team was not flexible extending our return policy to your situation. I do need some additional information to proceed with providing you a ups prepaid return label. I will send you a private email now to follow up.

Again, I apologize for the inflexibility my team practiced and I will coach them on this for the future.

Regards,
Michelle
Customer Experience Manager”


Rating 8/10
4/5

"After reading some pretty scathing reviews on PlanetShoes, I was a little hesitant to buy from them. However, most of the bad reviews had to do with returns, and since I tried the shoes I wanted on in a store before ordering, I decided to go ahead and order from them because they had a good deal on Chaco shoes. They had the exact shoes that I wanted, and even in my size. I was pretty happy with that, especially when I realized that I could get them for $20 cheaper at PlanetShoes than other places. I ordered the shoes and expected that they would arrive in a little less than a week, because they were supposed to ship in 2-3 days and shipping was supposed to take around 3 or 4 days. When it got to the 4th day and I hadn't received an email saying that my order had shipped, I was a little disappointed. I was patient, though, and I waited until the 5th day to try to contact them to see why my order had not shipped. It happened to be a Saturday, so I couldn't contact them until Monday. I emailed them a week after I ordered and it took a day to get a response. Meanwhile, the order shipped. It took only 3 days to get here once it shipped, so I was happy with that. They were exactly what I ordered, also, so I don't have to worry about returns. Overall, it worked out pretty well and the only complaint I really have is the amount of time it took to ship. Other than that, I was happy with my order, especially since I got a good deal on some expensive shoes. I would recommend ordering from PlanetShoes, and I may order from them again if I want to order Chaco shoes or something similar."


Rating 2/10
1/5

"Worst customer service ever. These people are not service driven in any way. I won't ever order from them again. Definitely don't recommend them to anyone."


Rating 2/10
1/5

"Do not order anything from this store. It took forever to receive my order and they refuse to send you a return label to return your shoes if they do not fit well; though they advertise that they will send you a prepaid label to return your shoes if you don't like them. Calling customer service is a waste of time. This is a horrible company to work with."


Rating 10/10
5/5

"I have had a great experience with PlanetShoes and will definitely buy from them again. I purchased a pair of shoes from their website and they were too big, so I ordered a size smaller. Return was easy and painless. Took a little while to go through, but return shipping was free, and there is no processing fee for returns if purchased on their website.

Overall a great experience.
"


Rating 2/10
1/5

"Boots were on their website, my size was listed. Paid through PayPal. on Dec. 29, 2014. On Jan. 5, 2015 received email from Plant Shoes that my size sold out prior to my order. They offered my a 20% discount on my next order. I went into their website and when to the same boot, color and it was available in size 6, 8, and size 10. Size 10 is what I ordered. So why are they still listing size 10 if they do not have it. Also because I ordered these boots from them I lost out on another website with the same boots. Also on the website today they are offering a 20% discount on boots, so the 20% off they want to give me is not a big deal, because I can get 20% off right now ordering boots and that was what I wanted. Not sure if I will order from them again, I really wanted these boots.

Update 1-12-2015 Just received a package from Plant Shoes, it contain the Dije Chocolate boots in a size 11. The soles has small rocks in the groves, and some dirt. I did not reorder my order was canceled by Plant Shoes because they were out of the size 10. I contacted them today and they are going to send me a return label at no cost to me. They could not explain why I received these boots. No invoice inside of box. Just two shipping labels on the outside of the box. These boots have been worn outside, so they must have been returned and some how were shipped to me. I could have kept the boots and given them away. But I am honest and called them right a way to find out why I received these boots.
They could not tell me why they were shipped to me.
"


Rating 2/10
1/5

"I am from Australia and ordered a pair of shoes worth nearly $200 AU from them. I was hesitant at first due to reviews but gave them benefit of doubt. Bad choice since they told me that item would be 5 - 10 bus days. Given that address is in Australia I thought this was a bit fast. I have purchased through o/s sellers previously so know the timeframes on average from UK and US. Anyway they supplied tracking number via USPS but when I called USPS they told me that it was addressed on some one in the USA. WTF !!!!! on the invoice it clearly states an Australian address. How hard can it be to get it sent to correct address. Given that I sell on ebay myself this is a stupid error. Reply to first email only, no replies since. Wont deal with this company again. providing substandard service to customers who keep you in business by buying your products, hmm...

"


Rating 2/10
1/5

"I ordered shoes around the 10th of October . Didn't receive then until the 26th. The worse customer service I ever encountered. As soon as I ordered my boots I noticed I put the wrong size and called to change the size they told me they would fix it & it took 2 weeks for them to send me the wrong size shoe "


Rating 10/10
5/5

"I just ordered a pair of Bos. & Co. Kate boots today. Sorry but I can't take this review site seriously. The people complaints on this website are ridiculous, complaining because they have to pay a measly $6.95 on a return (I mean what company out there offers free returns!), wearing a pair of shoes for a while and then wanting to return them, etc.

I can't help but think this ResellerRatings by Answers site purposely wants to hurt the reputation of Planet Shoes! I mean where are all the people's reviews that are happy and have made Planet Shoes a successful company? I feel confident that the boots I just ordered will be fine. I already own a pair just like them that I bought at a retailer last year. They have been great, no problem.

"


Rating 10/10
5/5

"I was looking for the Sorel boots I loved but of course didn't want to pay full price. I found Planet shoes when looking for coupon codes and they had a 20% off that worked for Sorel brand too.
Before buying from companies I never heard of I always read reviews and was nervous when I saw this site had 1 star. However, with getting $42 dollars off and free shipping, I decided to just go for it. And the face that they had 20k fans on Facebook.
I am glad I went for it, my Sorel boots came perfectly and in 3 days!
"


Ratings Calculation Change


Share Planet Shoes's store rating

Planet Shoes is a Merchant Member! Learn more

Planet Shoes is a merchant member
Planet Shoes participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,714 merchant members.