3/5

posted Jun-06-2013

"I got a pair of Pikolinos P.Algre shoes to dress up a couple of outfits. They looked good but they cut into my feet and gave me blisters."

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1/5

posted Feb-19-2013

"I won't buy from PlanetShoes again. The shoes didn't fit, my refund was partial, and that amount sent me down this rabbit hole.

I discovered PlanetShoes via a large, established website which fronts for resellers (LEWWFFR). The return policies shown on LEWWFFR and PlanetShoes websites differ with regard to exchanges. In addition, PlanetShoes' "Return Options" differ if ordered via LEWWFFR, but not necessarily other sites. Because I discovered PlanetShoes while shopping on LEWWFFR, I find it counterintuitive that when LEWWFFR is the portal to the purchase, the return policies are more restrictive.

As the price of education, I'll eat this $6.95 "handling fee", which is, in effect, non-free return shipping. PlanetShoes' return policy language is not at all transparent to the everyday consumer, who probably did not notice the nuanced consequences. I didn't, and when I looked closer, this is what I found.

Though "free return shipping" is provided, "returns" are charged a $6.95 "handling fee", whereas "exchanges", which may or may not be allowed, are NOT charged a "handling fee", UNLESS the item you want to exchange FOR is NOT in stock, at which point the transaction is no longer an "exchange", but now has become a "return", subject to the $6.95 "handling fee". It's an unnecessarily convoluted policy which makes it likely the consumer will end up paying the 7 bucks.

This is just not smart business. Based on today's web content, LEWWFFR doesn't seem to know PlanetShoes' current exchange policy either. PlanetShoes states "We do not offer direct exchanges on merchandise. If you would like a different size, color or item, please place a new order. " That means you must "return" merchandise for credit and place a NEW order, subjecting you to the "handling fee".

If PlanetShoes DOES offer exchange (per LEWWFFR site), the consumer is unable to determine stock at the time their order is processed, therefore each exchange requires faith that the seller WILL have the exchange item "in stock" and will not convert the "exchange" to the "refund and reorder" status. Call me a cynic, but that's a nifty little loophole.

I would suggest PlanetShoes revisit and loosen its return policies and assure LEWWFFR is kept up to date when changes are made.

***********

LEWWFFR's info (Feb 19, 2013):
"3. Exchanges are provided at no cost to you. However, if the item requested is unavailable, the transaction will be treated as a return and the return handling fee of $6.95 will be deducted from your order refund."

PlanetShoes return page (Feb 19, 2013):
2nd paragraph:
"We do not offer direct exchanges on merchandise. If you would like a different size, color or item, please place a new order. "

Bottom of page:

"LEWWFFR Orders
LEWWFFR Returns
Customers in the contiguous United States returning merchandise purchased on LEWWFFR are eligible for free return shipping. We'll provide you with a pre-paid UPS label to make shipping a snap. Please note that a return handling fee of $6.95 will be deducted from your order refund.""

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1/5

posted Jan-22-2013

"I found Plant Shoes to be very unprofessional and lacking in basic customer service and care. Following my complaint I was ignored untill almost daily i have been receiving ongoing promotional and marketing advertisements. I have repeatedly, at least seven times to date, requested them to discontinue there marketing to me and yet they continue to do so. I don't like the company and wish to not be bothered by them. They have never contacted me regarding my complaint only with marketing and promotions. They have no concern for their customers once you place they order, they only want the order."

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5/5

posted Dec-24-2012

ResellerRatings.com TOP REVIEWER!

"This is the very first time I've ever bought shoes online. I only did it because I had an identical pair that I bought several years ago at a regular store so I knew the size and style I wanted. I searched the internet and Planet Shoes had the best price and free shipping. The transaction went exactly as you would hope. There site said they only had two pair left of that size and color so I half expected to get an email saying their count was off or get a box that was damaged, but instead I got the shoes quickly and no sign of any kind of damage or issues. I will not hesitate to buy from Planet Shoes again if the situation arises."

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3/5

posted May-14-2012

"Good service and pricing. The Jambu line runs pretty big, I ordered a size 11 and because it has an adjustable leather/velcro strap in the back, I thought I could tighten it up enough to make it fit. That worked for the first time I wore them, but it seems to have stretched out and now they are too big, I can't get the strap to tighten enough to keep my ankle stable. I'm afraid that I'll break my ankle if I wear them b/c they are too loose. There seem to be NO exception to the no return on worn shoes, so BUYER BEWARE!!!! Had I purchased them at a retail store, they would exchange them for a smaller size. The discounted price was definately NOT worth it."

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5/5

posted Apr-19-2012

"Ordered some shoes from planet shoes late last week, and had them at my door early Monday morning. Received a tracking number shortly after my order too. Cant complain with fast and free shipping!"

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1/5

posted Mar-17-2012

"I would never buy anything from Planet Shoes again. Their website says returns are free, and while they did e-mail me a return shipping label, they then charged me a $6.95 fee for returning the shoes, and there is absolutely nothing in the return policy posted on their site that alerts you to this fee. It then took way too long for them to credit my debit card back with the reduced refund, and they only did so after I e-mailed them twice demanding my refund. Beware-- you have been warned!"

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2/5

posted Dec-06-2011

"The shoes are fine,good price,but I payed extra fot 2-3 day shipping and it took 8 days (11/23/11-11/30/11)and no refund of extra charges.basicly said nothing they would do "

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4/5

posted Aug-09-2011

ResellerRatings.com TOP REVIEWER!

"Planet Shoes was one of the few places that carried a specific style of Bostonian shoe I wanted in the size I needed. Their pricing was fair, and a discount code brought the cost down even more. I received an order confirmation right away, and the order took a couple days to process and ship. Unfortunately, I didn't hear a peep out of Planet Shoes after that initial confirmation e-mail. The shoes just showed up a little more than a week after placing the order with no shipment notification or tracking number. The return address on the shipping label showed that the shoes were dispatched directly from Bostonian, so Planet Shoes is essentially a drop-shipper. Ordering from such places is always a gamble. You can snag some great deals, but your preferred deity help you if you have a problem. Everything worked out OK in this case, but in the future I'll probably shop elsewhere, even if I have to pay a bit more."

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1/5

posted Feb-24-2011

"Completely UNACCEPTABLE customer service.

First shoes ordered 2/2/11 on line. Paid for expedited shipping. Received wrong color shoes. Called customer service on 2/10 after opening shoes of the wrong color and they said they cannot expedite me another pair the correct color, even tho it is their error, and I must wait for the return of the shoes to send another pair. Customer service says it can not expedite shipping from an affiliate's warehouse.
SO WHY DO YOU LET A CUSTOMER ORDER IT ON LINE IN THE FIRST PLACE AND CHARGE ME EXTRA FOR EXPEDITED SHIPPING IF I WILL NEVER GET THE SHIPMENT EXPEDITED?????????

Waited from 2/11/11 until 2/24 to receive the replacement shoes. Opened them and again, the same wrong color.
Called customer service and was told that that's all the other warehouse must have in stock, so that's what they sent.
I ask, IF I ORDER ORANGES AND YOU ARE OUT OF ORANGES, YOU JUST SEND ME AN APPLE INSTEAD?????? YOU DON"T NOTIFY A CUSTOMER AN ITEM IS OUT OF STOCK OR NO LONGER AVAILABLE??????? YOU JUST SEND ME A DIFFERENT COLOR AND THINK THAT IS GOOD ENOUGH?

Customer service says over and over that that's all they have, so they must not have the origInal color anymore. WHY WOULD A CUSTOMER NOT BE CONTACTED TO TELL THEM THAT WHAT THEY ORDERED IS NO LONGER IN STOCK?????

And the customer service rep I spoke to could not understand that this is a problem. She said basically, it is what it is and this is how we do it. What a horrible, horrible flawed system if this is how they handle an order. I mean, could she not have even offered to contact the affiliate and ask what is going on with this? The fact that the problem was just 'blown-off' is a total lack of customer service as well.

I would never be this angry if I had not been mislead. Mislead with expedited shipping on something there was no possibility of expediting. Mislead on an item being available, TWICE, when it is obviously no longer available.

And this wasn't a $20 pair of cheap shoes we are talking about.... these are $130 pair of Dr. Martens that I now am going to go purchase at Zappos instead. Even if this color is no longer available, I would rather buy a different style from Zappos than to let Planet Shoes keep my money. They have already kept enough of my time, waisting 3 weeks of back and forth over shoes I was never going to receive in the first place.

I will NEVER EVER EVER EVER EVER order anything from Planet Shoes again. I intend to make it well known just how poorly Planet Shoes handles their business.
"

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5/5

posted Dec-05-2008

"I ordered 2 pairs of shoes from here for myself and I'm happy with how everything turned out. Normally I'm not fond with their selection of shoes, but I did manage to find a few that I did like and looked better in person. Shipping time was mediocre but then again, it's free shipping. I did have to return a 3rd pair of shoes once since my friend didn't want them anymore, and that turned out to be painless.

If you do need to return shoes though, make sure you print out the return shipping label the minute you request it onscreen, because there's pretty much no way to go back and print it again if you missed it the first time."

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5/5

posted Nov-14-2008

"I purchased two pairs of boots from PlanetShoes.com and I was really happy with my experience. First, I got the boots at a great price. I shopped in their Outlet Brands and found some great Michelle K boots that had been discontinued, and then I shopped according to popularity and found some really cute Blowfish Boots that were also offered at a great price.

Their item views are excellent - you can see all of the details of the shoe or boot and the checkout was easy. I could have used Paypal and they have a variety of payment options and a secure checkout.

I was also really happy with the shipping. I ordered on a Wednesday and my boots arrived on Friday - so fast - and FREE!

I'll be ordering from PlanetShoes.com again."

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5/5

posted Mar-23-2008

"Great quality and delivery. I used Google Checkout, and they were not very efficient at getting my payment to Planet Shoes. It's hard to find Earth Shoes these days, and nothing like them! Planet Shoes has an amazing selection."

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5/5

posted Mar-19-2008

"I have ordered from Planet Shoes 3 times and I am getting ready to order again. I have ordered online and I have ordered by calling Planet Shoes.
Both options are satisfactory. Planet Shoes is a reliable company with great customer service. I have purchased 4 pairs of shoes with them with excellent results. Do not hesitate to give them a chance. If you have to do a return, they credit your account in a timely fashion and when you call customer service, you actually get to talk to a real person! "

This review was modified by stan459 on May 01 2008 04:05:43 AM

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5/5

posted Feb-04-2008

"I was looking for a certain pair of sneakers that I used to have when I was a kid. I had a really tuff time finding them but I came across PlanetShoes.com. They had my size in stock so I decided to order. The shoes arrived in less than 4 days, which was really nice especially since they give free shipping. I had a question about the shipping and they actually picked up the phone first ring and was able to answer my question with ease! Highly recommend"

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