The level of service from this company is second to none. A complete novice to photography, the CEO of photosolve no less, held my hand every step of the way. All I had to do was tell him which camera I had and what I wanted to achieve and he supplied all the info necessary. These were not short, curt responses either. He emailed everything at great length no matter how many times I asked questions.(I asked a few, I can tell you!) The speed of his responses was like something out of Star Trek. No waiting for Days on End! To top it all, when I could not locate an item he had recommended, he purchased it in the USA(without me having to ask him) at no extra cost from his supplier, and only billed me when he had received it and was ready to ship it on to me. What A GREAT Service. He keeps in touch all the way, until you tell him you have received your package. I would not dream of shopping elsewhere and I am in the UK. This company deserves an award.
What they promised, and what I received, were high quality products with which I am entirely satisfied. “Phil”, at Photosolve, exhibited a sense of personal service that pleasantly surprised me, and I had the feeling that he would have done his best to remedy the situation if anything had gone wrong. I can find nothing to complain about.
In a few weeks, I will be a repeat customer.
Excellent Internet experience:
1) clear and well managed web site;
2) expedite and clear handling and
3) receipt of goods far ahead of estimated delivery
I was exceptionally pleased with the high quality service and technical help provided by photosolve. The information was extremely helpful. It was clear that the company put service to their clients as #1. My order arrived promptly and I was contacted to verify that all arrived in good order. I highly recommend this company to anyone looking for professional service. It was wonderful to know that this kind of service still survives in American business.
I was in process of creating a macro camera from an old Canon A85. I needed a lens barrel/converter and a 52mm reversing ring (with mail threads on both sides). The barrel (invoice not listed here) was ordered and shipped immediately. I mentioned to Phil in an email that all's I needed now was a 52mm reversing ring. He emailed back with a link to the ring saying, "I think I have what you need." I ordered it and the ring (invoice #00006424) arrived about three days later.
These folks are on the ball. They communicate wonderfully. They're interested in you and your needs, not just your money. Shipping is very fast. Photosolve has demonstrated an uncommon skill-set among .com businesses where there is usually no shortage of treachery and poor customer service.
I'll likely be doing business with these folks again. And, judging from my experience, no one should be afraid to.
This review was modified by its author, whiskeyjack, on
10/2/09 12:29 PM.
I have been using the smaller version of the extendaview LCD viewer for a couple of years now and it really did improve my viewing. My recent purchase arrived promptly to Ireland and I look forward to using it on my little Leica. The quality is superb once more!
Absolutely Great customer service. I had a lot of questions and they were answered within 24 hours. I am a photo newbie and the info was great! I will DEFINITELY shop with this store again. Shipping was also very quick. I received my order within 2 days. Very very very happy and satisfied customer!!!
I purchased a Xtend-a-View Wide sunshade for the LCD screen on Sony Alpha 350 DSLR camera from Photosolve. Before purchase I emailed an enquiry about compatibility with my camera. This answer was obviously thoroughly researched as it does its job perfectly. It was despatched promptly and amazingly arrived in the UK by First Class Post in six days
For anyone seeking a solution to sun glare on a camera LCD this range of products for different size screens is the best solution I have come across. I have used one on different size screen for several years. B Mason, Sutton Coldfield, UK
I ordered item XTend-a-Sight ordered by web. As I am french and there is an accent in my name, I could not connect to know the state of the order. So I droped an email through the contact page, and got a quick answer. The order was processed and the irem was sent the day after the order, with a forecasted international delivery for 2 to 3 weeks. Phil was really nice and willing to help and to follow the delivery.
I got the item only 4 days later, and it perfectly fit my need. I will provide enthusiastic by word of mouth advice here in France.
The item (an Xtend-a-Sight adapter for mounting a red dot sight on a camera) was despatched quickly, arrived in perfect condition, and functions exactly as advertised. Thanks Photosolve for an excellent service.
Really great service and a very beautifully engineered product. Exactly what I was hoping for. Xtend-a-Sight is perfect for the LX3 and photographing birds in flight. Thank you.
The Xtend-a-Slide Plus from Photosolve is very well made of high quality materials. I was also impressed with the value added services that Phil provided in recommending the correct products including associated products not even available from Photosolve. I have processed over 3000 slides usinf this product and would not hesitate to go back to this supplier for more products and advice.
