These guys are great! My entire order consisted of 8 items on closeout that I KNEW they weren't making any money on. Regardless, they treated my order like I had just spent TEN GRAND with them! Even though I ordered late in the day, they got it out the door SAME DAY. Unreal! You just don't see that kind of commitment to customer service much anymore. They sure got a happy customer with me, and I couldn't recommend them any higher. Extraordinary!

Fast shipping and good prices. Shipped the next day as promised!

Fast service! I used their free shipping option and my order arrived in just two days. I'm not sure if this is always the case (it's my first time ordering from them) but I am a happy first time customer.

These folks across the board were great to deal with! Our order was for a new product coming from CISCO (LinkSys). It ended up back ordered due to slow shipments out of CISCO. Greg and crew kept us up to date as they received new info from CISCO's distributors, were very technically in touch, and are just plan old-fashioned nice. I forgot to order a needed cable and when Greg learned this, he made sure that I had the cable in hand from his store in time for the direct drop shippment receipt of the late CISCO product.  
 
HIGHLY RECOMMEND!

You will find the best customer service here. These guys are the experts of Media Center. They were fast to get to my pre sale questions and super fast to ship my item. Email communication is awesome, updated me on my order status as required. They came highly recommended, now I know why!

I purchased a Moneual MonCaso 932B from PCAlchemy as part of a home theater computer I was building as a gift for my father. Being a Canadian resident, I was expecting the usual hassle I get from most American retailers, but much to my surprise, they were very accommodating and I actually got the case quicker than some of the Canadian orders I placed for other parts.  
 
Overall they were a pleasure to deal with, they shipped the case very quickly, and their price was better than the other 5 stores I checked. I would strongly recommend them to anyone, especially if you're in the market for HTPC specific goodies!  
 
 
 

Very unprofessional, I have a company with a business address for shipping packages (who would want $1,000 in gear sitting in front there house) I used my personal credit card with my home billing address and there order processing service fell apart. Pcalchemy charged my card and refused to ship the items. The sales manager was more interested in shouting about his history of fraud, and telling me his policy is in place to protect me. The problem is he didn't follow his own policy of vetting the order before taking any money. The pcalchemy order vetting process is suspect, and caused me not to get my items for Christmas. If you think I may be too hard and order vetting is good, I have more information about my first order invoice #44862. My order #44862 with pcalchemy was also flagged by there vetting process, and they accidentally shipped it without contacting me. Wow!

This review was modified by its author, dhford, on 1/2/08 1:17 PM.

Ordered several items. All were shipped correctly and promptly. Would order again.

I had a problem with one of the usb cables on the Origen HTPC case I ordered from these folks and when I inquired about a replacement there was a 'cable is shipping' notice in my inbox the next morning. That would be awfully good customer service under normal circumstances but as it happens I waited over eighteen months to ask for the replacement cable and they didn't even blink.  
 
*Very* impressed.

Excellent service - VERY quick to answer questions. Very fast shipping. Awesome site to buy from!

I ordered a HTPC case and a HDTV tuner from PC alchemy on a weekend, and a day later I received a call from a representative saying that the case shipment encountered an error on the manufacturer's end and promptly refunded my money. There was also a coupon for the HDTV tuner that was not processed correctly, after I sent an email to their sales dept, I received a reply in just two hours fixing the problem. Some of the best service I've dealt with from both a e-tailer and a brick-and-mortar store in a long time. Highly recommended!

Several purchases from this supplier over the last year and all serviced promptly and with no issues.  
 
Good storefront, prompt service, good selection for their niche. All around excellent supplier.

Got the cables that I needed at a sixth of the price that everyone else was offering them at. I was skeptical at first, but when I received the product only a few days after I ordered it, I was very pleased. I will definitely try them again for the next time I need something.

This review was modified by its author, finalblue, on 4/2/07 9:54 AM.

My PCAlchemy experience started with sales support. I needed a new PVR-150 card for my MythTV. Many of the online stores are selling PVR-1600 cards in PVR-150 boxes. If you are building a Windows box, no problem, but Linux does not currently have drivers for the 1600. So I e-mailed sales and they got back to me quickly letting me know they definitely had PVR-150 cards. I placed the order with a note asking them to double check that it was the PVR-150 card, and the card shipped the same day. I have the card here now, and it is what I ordered, and the box is opened, so I can tell that they really did check to make sure it was the right card!  
 
Anyway, they had the best price for the particular bundle I was looking for, and they have impressed me with their customer service. So I will definitely be considering PCAlchemy for computer parts in the future!

Yet another great transaction with pcalchemy. I ordered a PCI-Express riser card for a Silverstone case. It came in the expected amount of time.