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"The worst customer service ever. they do not have the products they claim in stock. they just pretend they do so that they can try to sell you something else, some old model that nobody wants to buy. should have known better that it was suspicious they were the only site to sell the old model of burberry shades I was looking to replace. It took them forever to let me know they actually didn't have them in stock (pretending they had one pair but it was scratched and they were only selling items in perfect condition) and when I clearly let them know I did not want any substitution but a refund, they insisted and kept asking if I wanted this other color, this other model...I eventually found another pair of Burberry and shopped from the brand's website...for only 50 more dollars and an outstanding customer service, product etc. don't bother with opticsfast.com. You will save money, time and energy!"
"Pros: Ordering was easyCons: (1) Web site is not functional- nowhere in my account to view previous orders. Nowhere to enter a promotional code for savings when I checked out. (2) They do not keep an accurate inventory- I was told several days after an order that they could not fill it. (3) Return policy is unreasonable. I tried to cancel an order within two days and they told me that there would be a 20% restocking fee. Not sure what they were going to restock since the order didn't get mailed until about a week and a half after I placed the order. (4) VERY slow service. Ordered FRAMES ONLY on 4/28. They shipped on 5/7. Can't imagine how long it would have been if they would have needed to do something other than put them in a box and mail them. (5) There are less expensive places out there. Keep looking (6) The frames arrived undamaged, but the inside of the RayBan case was cracked."
"Horrible customer experience. Never do business with this company, they will take your money and waste your time with their inefficiency and disorganization. I've been promised updates both from rude phone conversations and internet chats and received none. I've literally lost all faith that they will ever ship the sunglasses I ordered."
"February 2013, I sent my Versace sunglasses in for repair. I received a confirmation that they had received them and would contact me with a quote. It is now June 5th and I still do not have that quote. Numerous phone calls and emails have gone out to them requesting my sunglasses back plus the $20 I gave them. I have been yelled at over the phone, been lied to constantly and still have nothing. They tell me they are still looking for my glasses. The offer they have given me is to buy a replacement pair of sunglasses from them at their cost. Yeah right! How stupid do they think I am?! I've filed a BBB complaint against them for which they have received two letters from to no avail. I've also filed a consumer complaint. DO NOT DO ANY TYPE OF BUSINESS WITH THIS COMPANY!!! THEY WILL STEAL YOUR GLASSES AND LIE TO YOU ABOUT IT!! Any positive posts you see are from them!! If I was close to Mew York I'd be at their warehouse in a heartbeat!!!"
"Beware, thieves. I have been chasing them for 2 years and its only stubbornness that keeps me going.I ordered some Oliver Peoples sunglasses from Optics Fast http://www.opticsfast.com in Nov 2011. After billing my credit card & months of back & forth before they finally admitted that they never had the product to begin with, they have since refused to refund my money. Its very frustrating as I know find there is little I can except warn you guys."
"Dont ever send this company anything for a repair - you will NEVER get them back, and their customer service people will lie through their teeth about what they will do."
"Worst company ever. Pure rip off. Beware of the 20% restocking fee even the order is NOT shipped. They are very quick to put a pending transaction on your card and they use the restocking fee as ransom so you can't cancel your order. And in the meantime, your order can take for ever to process, they said 'they are contacting the vendor'. WTF, I want to deal with the vendor itself, not someone who take my money and use the 20% restocking fee as ransom. They don't even bother to give me an order number."
"My girlfriend attempted to get me a gift for our anniversary from this company. They charged her for her purchase but never gave her any tracking information for her order. After contacting the company over a dozen times and exhibiting marked patience, the company's response was still "it will arrive tomorrow, but we are having difficulty with the manufacturer and we cannot give you any tracking information". They also refused to offer a refund. Finally, she contacted her bank and reported it as a fraudulent charge. After doing so, they immediately contacted her with a tracking number and informed her that they attempted to deliver the product. She no longer wanted to product because the whole idea of this as a gift was ruined. The informed her they would be charging her a 20% restocking fee and contacting the police as she was "slandering" them. This a criminal enterprise that lures customers with false advertising, false products, and bullying customer service. If you know of anyone considering eyewear purchase, DON'T USE THIS COMPANY. Any positive reviews posted online are self-promoted. They are all from Brooklyn, where the company is located."
"I placed my order three and a half weeks ago and still no tracking number. OpticsFast claims they had to order the frames from a manufacturer in Australia and that's why it's taking so long, but for some reason they still can't even give me a tracking number! I have already contacted my bank and the local authorities to inform them that this company has stolen my money. "
"Great customer service and product was exactly as advertised. I'm a happy customer."
"Dealing with Optics Fast has been the worst experience I've ever had with a company. 7 weeks after I placed my order for prescription frames I still had no detailed receipt of what I asked for, or a shipping date. The email they send you once you place an order states: This order is a prescription order , generally all prescription orders take about 3-4 days to acquire the frame and then about 7 days in the lab. 7 weeks later, I cancelled the order and they ignored my request and kept telling me it was "in the lab". I spoke with Visa and they are getting involved if I'm not refunded within 2 weeks. DO NOT PURCHASE ANYTHING FROM THIS COMPANY."
"Satified with service and price, just wished tint was darker"
"Huge selection of styles. Great service!"
"excellent quality excellent service "
"Got the order quickly and the customer service is always ready to help if any issues with order.Always ready to please the customer.Will recommend for future buy."
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