Apparel & Jewelry
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"We ordered our Muck Boots (Edgewater Mid) from Onlineshoes.com during their end-of-the-year sale at 25% off. Boots arrived quickly, as described, at a great price. These folks offer free shipping, free exchanges, and 365-day returns...amazing!Great experience...we highly recommend these folks!"
"Beware... even though they advertise free shipping but will charge you a $5.00 shipping packaging and handling fee. This fee is non non refundable when you return the item and you will pay an extra $7.99 to ship it back if you do not wish to exchange."
"I loved these shoes the minute I put them on. They are comfortable, true to size and have good arch support. I would recommend these shoes to family and friends!"
"I purchase a pair of yoga pants through online shoes and they placed the wrong zip code on my order, confusing my billing address with my shipping address. I called to have this corrected before the order went out, repeated myself three different times to the person on the phone just to clarify and make triple sure that they understood the change - they said it was changed - and now I am dealing with UPS not knowing where to deliver the order. It was not changed. They not only messed up the original order they were incapable of fixing the order even after I called to inform them of the error. I am no happy. Do not order with this company. "
"They offered a great sales price so of course I took advantage. After some time of not receiving the product I decided to inquire. They cancelled the order with no email or call informing me & no explanation. I emailed them asking what happened and got no response. I then checked for the same shoe again on their site and saw that they jacked the price! Poor business practice. Won't shop here again."
"I found the best price on New Balance men's shoes. They also offered free shipping which was great. Order arrived quickly and fit perfectly so no issues. Would defintely order from them again. They had hard to find widths. "
"Their website did not inform me that it only shipped to street addresses, not PO boxes. Therefore, they cancelled my order without calling me--the only notification I received went into my junk folder and happened a day after I had been emailed an order confirmation. When I called customer service, they were very unhelpful and one lady hung up on me. It was completely disregard for customer satisfaction in my opinion. I will not do business with them in the future."
"Pros: good selection and size availability.Cons: slow processing of return and failure to notify me upon receipt of that return. Secondly, conflicting reasons were given regarding why they couldn't honor their "110% price match" policy. Initially, I was told that the guarantee is based on a competitors retail price and not the sale price, then I was told that the competitor's price wasn't less than their sale price (even after providing documentation). After forwarding customer service e-mail correspondence to upper management, a refund was provided, but without an apology."
"Incredible customer service!!!!"
"Customer Service...need I say more ?Personally I rate this store/website a 4 0ut of 10.10 being exceptional...0 being really lousy.Product quality - 3Customer Service - 4If you like emailing back and forth, then this is the company to deal with. They take their sweet time about refunding your money once they have the unused product in their possession.So, if money is no object, use OnlineShoes, otherwise I would suggest a well known online company and avoid all of the hassels."
"great customer service. missed all attempts of the UPS delivery, they sent me a new pair while my initial order was in transit to sender - hassle free, at no additional charge and still in time for christmas"
"I understand the bad reviews. I ordered some shoes, specifically selected to not be added to any SPAM lists, and guess what? They have inundated me ever since with relentless SPAM. I've asked them several times to stop sending it and they have yet to stop. #$%@#$% SPAMMERS"
"I am confused by the low ratings for onlineshoes. I have ordered numerous times for years, and not an ounce of problems. Always got my shoes quickly wihtin 3 or 4 days. The few times I did, due to my fault, they quickly resolved it. I just understand these bad reviews."
"I had no problem with this site. I placed my order for 2 pairs of Dr. Martens Boots and have recieved them already. It only took 3 days to recieve product. The product was just as described and had no hassle from customer service (because I had accidentally placed the order twice). I give them a great rating overall and the price was right!!"
"Suck. I'll never try them again. I ordered pair of sneakers (they were in stock)and it took them almost a week and finally they canselled my order, saing that this product is no longer available, so I just checked their website - the product is there, but price jumped from $89.99 to $94.99. I didn't get my money back yet but I have fillings that they using customers mone to put in stock market."
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