Apparel & Jewelry
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"We ordered our Muck Boots (Edgewater Mid) from Onlineshoes.com during their end-of-the-year sale at 25% off. Boots arrived quickly, as described, at a great price. These folks offer free shipping, free exchanges, and 365-day returns...amazing!Great experience...we highly recommend these folks!"
"Beware... even though they advertise free shipping but will charge you a $5.00 shipping packaging and handling fee. This fee is non non refundable when you return the item and you will pay an extra $7.99 to ship it back if you do not wish to exchange."
"I loved these shoes the minute I put them on. They are comfortable, true to size and have good arch support. I would recommend these shoes to family and friends!"
"I purchase a pair of yoga pants through online shoes and they placed the wrong zip code on my order, confusing my billing address with my shipping address. I called to have this corrected before the order went out, repeated myself three different times to the person on the phone just to clarify and make triple sure that they understood the change - they said it was changed - and now I am dealing with UPS not knowing where to deliver the order. It was not changed. They not only messed up the original order they were incapable of fixing the order even after I called to inform them of the error. I am no happy. Do not order with this company. "
"They offered a great sales price so of course I took advantage. After some time of not receiving the product I decided to inquire. They cancelled the order with no email or call informing me & no explanation. I emailed them asking what happened and got no response. I then checked for the same shoe again on their site and saw that they jacked the price! Poor business practice. Won't shop here again."
"I found the best price on New Balance men's shoes. They also offered free shipping which was great. Order arrived quickly and fit perfectly so no issues. Would defintely order from them again. They had hard to find widths. "
"Their website did not inform me that it only shipped to street addresses, not PO boxes. Therefore, they cancelled my order without calling me--the only notification I received went into my junk folder and happened a day after I had been emailed an order confirmation. When I called customer service, they were very unhelpful and one lady hung up on me. It was completely disregard for customer satisfaction in my opinion. I will not do business with them in the future."
"I have found this store to be terrific. The selection is huge and the return policy is amazing. I have had terrible time finding shoes that fit properly lately. My old standby Rockports have changed country of origin (again) and the fit changed with it.Onlineshoes has let me exchange shoes several times now without comment. And THEY pay for the shipping.And, you'd be hard pressed to find better prices. They've made a firm customer of me."
"I was pleased with the shoes, but was disappointed that it took 6 days to process my order for shipping. Their website says 1-2 days. But, shipping was fast & took just one day as I live just 3 hours from onlineshoes.com. I will order from them again, but not when I need the shoes quickly. "
"I had a horrible experience with onlineshoes.com. When I placed my order, I got this message.."Thank you for ordering from Onlineshoes.com! We will process your orderwithin 1-2 business days, verify availability of your selection(s), andcontact you if necessary."After two weeks of hearing NOTHING, I wrote to ask what the holdup was. They finally replied, saying my order would not be available for another MONTH. I turns out, the shoe I wanted had been out of stock for some time, but it took an angry e-mail for them to tell me. This is in violation of their customer policy quoted above.I cancelled my order, let them know of my displeasure...and recieved a rather sarcastic e-mail back referring to me (Male, first name Jon) as Ms. Repp."Dear Ms. Repp, Thank you for contacting Onlineshoes.com regarding order 3760514. Per your request, I have canceled your order for the Reaction Back on the Block. Please note, Your credit card has not been charged, as Onlineshoes.com does not charge your credit card until your order is shipped from our warehouse. I hope you find this information helpful. Please feel free to contact us at anytime should you need further assistance. Once again, thank you for contacting Onlineshoes.com. Warm Regards, JohnnyCustomer Service Department800-786-3141"I'm puzzled over this seeming disregard for customers, and I would urge you NOT to buy from this retailer."
"Great store! I ordered a pair of new balance 717's and I did not like the color, they allowed me to exchange the product no quesions asked, unlike many nameless companies. Lowest prices on the planet and free shipping too. A+++"
"Nothing but good to say about these folks. Some of the Great selection, best prices around, fast "free" shipping, excellent return policy (should you forget your wife's shoe size!)It would be nice to check your orders on "their" site. (Currently can track from their site to UPS site). I need to change some account info and can't seem to do so on the website (incorrect zip code, my mistake)I'll definitely buy from them again and refer them to others!!!"
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