I ordered an amplifier and a wiring kit from OCS.com on October 16th. I had not received any confirmation that my order was processed, so I decided to e-mail their customer service department on the evening of October 22nd (after business hours). The very next morning I received an e-mail back explaining that one of the items I purchased was on back order, and they suggested options as to what I should do (including changing or canceling my order). The next day I received another e-mail from the company informing me that the product arrived and it was being shipped. I've heard bad reviews about this company, but nothing about their communication with me would lead me to believe that they partake in any foul business practices. I have yet to install the amplifier, but I will update this review as soon as I do. I am a satisfied customer of onlinecarstereo.com and will probably shop there in the future.

I tried to buy a car radio from this website. What have I gotten: not 1, but 2 defective radios...had to spend so much extra time on installation costs and shipping the defective products back to this lousy company...WHAT A RIPOFF!!!  
 
BEWARE....DO NOT BUY THINGS FROM THIS COMPANY!!!!!!

A poineer head unit I received as a gift from my wife was installed a month after delivery. After contacting Pioneer is was determined that the unit is defective. OnlineCarStereo.com will not exchange it. They quoted six weeks for warranty repair, on top of which, they are not an authorized Pioneer repair facitily. They are missing a large piece of a well run business. Take your chances!

The store had the Amplifier I was looking for beat by $50 and with free shipping. I heard it took forever to receive the order from other reviewers, so I called before I placed the order to make sure they had it in stock.  
 
They shipped my order within 24 hours of purchasing and I received it today UPS Ground. I haven't tested it, but will be within the week I hope. I'll try and remember to update this rating.  
 
Great store, speedy service, just call and make sure it's in stock before ordering.

Abolutely crappy customer service . I purchased a JL 441dsp cleensweep from them that was D.O.A. on 02/25/2008 . I shipped it back to them on the 13 of april and have yet to recieve my replacement or refund . AVIOD THIS STORE .... BEWARE . they have tons of BBB complaints against them !!!!

If only I've read these reviews then I wouldn't have fallen for it since the price were decent. This site is horrible, the buying part is very quick and seamless, however don't expect to get a quality product in a timely matter. I place an order day 1, and with 2nd day shipping, but did not get the product until half a month later. When the product has arrived, I quickly install and test, come to no surprise as it was dead on arrival. I immediately spoked to the Customer Services (which took about 2 days by constantly calling back and back and back 10 times an hour to get through.) The customer service seems to be clueless half of the time, told me to ship it back and they will immediately ship out a new product. I spent some time taking the product out and immediately Priority ship it back to them, and they have received the product 3 days later, but whenever I called to check on the status it is always the same reply, that its not "checked-in", this process took another 2 weeks for them to have it "checked-in" from their warehouse Once "checked-in", I received an email from the RMA department saying that I need to wait another 4-6 weeks for them to fix the product. They has given me an excuse that once you install they cannot exchange, but thats really BS because without installing, it is hard to tell if its working or not. In most instances you will not see the defaults until you have use for a week or so, which is why most company give you up to 14 days at least to be satisfy with the buy. Its obvious that this company is running a scam since 2/3 of the item I bought were defective in some way or the other. I would advice you not to shop here and look elsewhere for your product if you do not want to waste your time or money. I do agree you save some money but it is not significant enough to deal with these idiots.

Had a slight ordering problem with using my CC as payment, but other than that everything went smoothly. Shipped the speakers the same day, arrived quickly and decent packaging.

This review was modified by its author, gsutoph, on 5/21/08 3:16 PM.

Two or three points worth considering:  
 
First, they have excellent prices and they shipped my speakers out quickly. I was very pleased at that point.  
 
Second, I had to return a pair of speakers because I found from Crutchfield that though the diameter was correct, the depth was too great for my vehicle. It was hard to get a hold of anybody at the Customer Service number. I returned the speakers for exchange, but before my return got to them I found the speakers I wanted at Best Buy. I e-mailed them and asked that they not ship the speakers and forbade them to charge me any extra -- but they shipped and charged anyway. Since then it has been impossible to contact Customer Service. I am sorry I ever dealt with them. I sent an e-mail this morning that if I don't have a refund within 5 business days I will have to contact Visa to initiate a chargeback.  
 
Finally, I had some harnesses/adapters on my order originally, and they were back-ordered. This was not communicated to me until the package arrived and they were not in it.  
 
It's very sad for a store to do so well in one area (price) and to completely miss the mark in others (communication/customer service). I suppose maintaining a minimal crew of CSRs helps to minimize their prices.  
 
In summary, just try to contact their Customer Service line before you place your order.

This review was modified by its author, thx01138, on 4/30/08 9:07 AM.

Ordered Pioneer Premier TS-D801P from onlinecarstereo. Order shipped quickly and they arrived new in box with everything. I do not have an amp just looking for something a little better than stock speakers. The Pioneer speakers are working out well.  
 
Thanks

This is the worst I have seen so far for a business. I order two items since feb 21 2007 today is march 3rd and it still has not been shipped. I emailed them got no reply. I tried calling about 6 times no one answered , what kind of customer service is that? They claim they cannot cancel orders by email but how what other way can you reach them? maybe I should fly from Pa to their office to ask a question! Seems like 9 out of 10 people are very disatified with them. DO NOT ORDER FROM THEM!

Ordered 1 Alpine Type R 12" subwoofer so far, and also have another in the mail right now. The order was shipped on Feb. 4th and I received it on the 5th as promised. Order was brand new in the box and came with the Alpine warranty. Nothing to complain about as of yet.

This review was modified by its author, JEDWARDS0051, on 2/7/08 3:09 AM.

Warning do not order from Onlinecarstereo, for starters, I ordered a kenwood KAC-9103D amp and a AUDIOBAHN AW1205N it took them 5 days just to email to tell me i had to clear a credit card issue, secondly its now the 29 of nov and after all this time the audiobahn was on back order for about 1 1/2 weeks as i checked my status they took and removed the order without even contacting me my order just disappeared, so I went over to thediscountmall and found my product cheaper and showed me a in-stock status.  
So for everyones sake DO NOT ORDER FROM ONLINECARSTEREO, and also the customer service personal are EXTREMELY RUDE!!!

This review was modified by its author, roylizchar, on 11/30/07 2:48 PM.