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"DO NOT DEAL WITH THESE PEOPLE! They showed a great price of an AMP I wanted, ordered it, and my card was charged right away. 4 days go by w/o any shipment, then I'm told the item is out of stock and I need to pick something else.
I refuse and ask for a refund. No communication from them for 3 days. I had to get Google involved to get my money back. THEY ARE SCAMMERS! They bait you with a low price on an item and then do a switch on you. I'd give them 0 stars if I could."
"These guys are horrible. Terrible customer service, terrible "Risk Management" group. I ordered my headunit ($1300) and subs ($400) from them the same day I bought my amps ($1000) and components ($400) from Sonic Electronix Thursday 4/11/2012. Sonic calls me the next day, validates my credit card information, shipping address and promptly ships out my order. OnlineCarStero sends me a link to download a "credit authorization" form... I needed to scan my license, credit card, front and back and email it back to them. I get it to them Friday afternoon, 4/12/2012. They sit on my forms and orders... I repeatedly email their customer support and risk management group for 3 days straight, then they finally call me and tell me the headunit is out of stock. So I tell them to give the next model up, which they did and finally shipped it out 4/19/2012 (yes a full business week later). Then after asking what the status on my subwoofers are they email me on 4/20/2012 telling me they were out of stock... These guys are terrible. The $5-$10 dollars you save with these guys is not worth the hassle of ordering anything from them, Trust Me. I will NEVER give them any of my business or cash again."
"I wish i had read these reviews first. I ordered a Jvc arsenal kd-a95bt stereo a week ago today. They charged me the amount of $234 and change. Its a week later and the item hasnt shipped. According to the website they dont charge you untill your order ships. Bullshit. They drafted the pmnt the day i ordered it. I tried emailing them twice. First time i got a computer generated reply with a ticket number. Havent gotten another one but i wasnt waiting 48 hrs for a response. I finally got through to someone this am and canceled my order. Im supposed to recieve an email confirmation soon...havent yet...i checked my order status online and it now says order voided. So thats good. Now if i am not refunded my $234 real soon ill just keep calling and harassing. Theres no way theyre keeping that money, when they shouldnt have taken it yet in the first place. Im trying to get out of this quick, i really wish i had seen these reviews first. I bet what i ordered wasnt even in stock. I emailed jvc and they said the unit in question was just released a few weeks ago. Ill update as soon as this progresses. Im recording all the calls via an app on my phone. DO NOT DO BUSINESS WITH THIS WEBSITE!!!!"
"If you think about ordering from this company don't bad customer service and everything you buy will be on backorder I bought 4 boss audio speakers, wiring kit and boss audio stereo they said it was shipped on 03-10 gave me tracking # got it on 03-13 but only got 2 speakers and stereo called up on hold for 15 mins got tired of holding called back again and again and again and again till got a man on phone sd manager not available asked again I want your manager sd manager is busy told them been holding for 15 mins to talk to manager the man hang up on me so I left message for manager no call back filed complaint to the BBB"
"TERRIBLE CUSTOMER SERVICE!! Placed order on March 1, 2012, got email stating that it shipped. It didn't ship, it is on backorder!! Yet they state on their website: We will not charge any amount to your credit card until the item actually ships.
Well, guess what, they charged my credit card. Just got off the phone to dispute this charge with my credit card company.
"Sent an email a couple days after order that it was out of stock, and alternatives were available, but didn't mention what. Read some reviews here, and decided to cancel order after all. Talked to a live person after about 2 minutes on hold, and he claimed to cancel the order no questions asked, and a confirmation would be emailed to me. And low and behold it was sent.
We'll give them that much, I actually had decent service, for what it was worth."
"I should have read this site before I purchased from them. Without ranting and pouting I will simply say that these people should not be in business, they are completely incompetent. DO NOT BUY FROM THIS VENDOR."
"Selling items that are not in stock! no emails or notification that it is back-ordered or product discontinued. would have waited and waited for nothing to arrive. "
"NO CUSTOMER SERVICE!!! Go ahead and call them and see if you get an answer. I ordered Boston Acoustic speakers two weeks ago and I get an email saying they are on back-order. I used a holiday coupon which made the price $10 lower than anybody on the internet which is why I took the risk with this "company". I figured they just didn't want to sell them that low so I called (over an hour on hold) until I got through and asked if they had them in stock. THEY DID... Look at the reviews people. Don't waste your time. From here on out I wouldn't buy from this place if they were half the price as anywhere else."
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posted Apr-23-2012 
![Share](javascript:share_rating({"review_body":"These guys are horrible. Terrible customer service, terrible \u0022Risk Management\u0022 group. I ordered my headunit ($1300) and subs ($400) from them the same day I bought my amps ($1000) and components ($400) from Sonic Electronix Thursday 4\/11\/2012. Sonic calls me the next day, validates my credit card information, shipping address and promptly ships out my order. OnlineCarStero sends me a link to download a \u0022credit authorization\u0022 form... I needed to scan my license, credit card, front and back and email it back to them. I get it to them Friday afternoon, 4\/12\/2012. They sit on my forms and orders... I repeatedly email their customer support and risk management group for 3 days straight, then they finally call me and tell me the headunit is out of stock. So I tell them to give the next model up, which they did and finally shipped it out 4\/19\/2012 (yes a full business week later). Then after asking what the status on my subwoofers are they email me on 4\/20\/2012 telling me they were out of stock... These guys are terrible. The $5-$10 dollars you save with these guys is not worth the hassle of ordering anything from them, Trust Me. I will NEVER give them any of my business or cash again.","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1478369#comment1478369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"davismxiong","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wish i had read these reviews first. I ordered a Jvc arsenal kd-a95bt stereo a week ago today. They charged me the amount of $234 and change. Its a week later and the item hasnt shipped. According to the website they dont charge you untill your order ships. Bullshit. They drafted the pmnt the day i ordered it. I tried emailing them twice. First time i got a computer generated reply with a ticket number. Havent gotten another one but i wasnt waiting 48 hrs for a response. I finally got through to someone this am and canceled my order. Im supposed to recieve an email confirmation soon...havent yet...i checked my order status online and it now says order voided. So thats good. Now if i am not refunded my $234 real soon ill just keep calling and harassing. Theres no way theyre keeping that money, when they shouldnt have taken it yet in the first place. Im trying to get out of this quick, i really wish i had seen these reviews first. I bet what i ordered wasnt even in stock. I emailed jvc and they said the unit in question was just released a few weeks ago. Ill update as soon as this progresses. Im recording all the calls via an app on my phone. DO NOT DO BUSINESS WITH THIS WEBSITE!!!!","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1363917#comment1363917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"DavidGT650R","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you think about ordering from this company don\u0027t bad customer service and everything you buy will be on backorder I bought 4 boss audio speakers, wiring kit and boss audio stereo they said it was shipped on 03-10 gave me tracking # got it on 03-13 but only got 2 speakers and stereo called up on hold for 15 mins got tired of holding called back again and again and again and again till got a man on phone sd manager not available asked again I want your manager sd manager is busy told them been holding for 15 mins to talk to manager the man hang up on me so I left message for manager no call back filed complaint to the BBB","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1342329#comment1342329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"gonzalezinc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"TERRIBLE CUSTOMER SERVICE!! Placed order on March 1, 2012, got email stating that it shipped. It didn\u0027t ship, it is on backorder!! Yet they state on their website: We will not charge any amount to your credit card until the item actually ships.<br><br>Well, guess what, they charged my credit card. Just got off the phone to dispute this charge with my credit card company. <br><br><br>STAY CLEAR OF THIS COMPANY!!","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1320923#comment1320923","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"bap4201","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"worst online product. i had to wait three days to find out that the amps are on back order, worst customer service i have received","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1235795#comment1235795","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"davidolivier","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sent an email a couple days after order that it was out of stock, and alternatives were available, but didn\u0027t mention what. Read some reviews here, and decided to cancel order after all. Talked to a live person after about 2 minutes on hold, and he claimed to cancel the order no questions asked, and a confirmation would be emailed to me. And low and behold it was sent. <br><br>We\u0027ll give them that much, I actually had decent service, for what it was worth.","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1228863#comment1228863","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"bryanb74","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I should have read this site before I purchased from them.<br>Without ranting and pouting I will simply say that these people should not be in business, they are completely incompetent.<br>DO NOT BUY FROM THIS VENDOR.","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1137701#comment1137701","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"exhat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Selling items that are not in stock! no emails or notification that it is back-ordered or product discontinued. would have waited and waited for nothing to arrive. ","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1131881#comment1131881","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"mario1up","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"NO CUSTOMER SERVICE!!! Go ahead and call them and see if you get an answer. I ordered Boston Acoustic speakers two weeks ago and I get an email saying they are on back-order. I used a holiday coupon which made the price $10 lower than anybody on the internet which is why I took the risk with this \u0022company\u0022. I figured they just didn\u0027t want to sell them that low so I called (over an hour on hold) until I got through and asked if they had them in stock. THEY DID... Look at the reviews people. Don\u0027t waste your time. From here on out I wouldn\u0027t buy from this place if they were half the price as anywhere else.","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1077201#comment1077201","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"fucksigningup","rating":"1"}, "single");){kind=link}
"DO NOT DEAL WITH THESE PEOPLE! They showed a great price of an AMP I wanted, ordered it, and my card was charged right away. 4 days go by w/o any shipment, then I'm told the item is out of stock and I need to pick something else.
I refuse and ask for a refund. No communication from them for 3 days. I had to get Google involved to get my money back. THEY ARE SCAMMERS! They bait you with a low price on an item and then do a switch on you. I'd give them 0 stars if I could."