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"Sent an email a couple days after order that it was out of stock, and alternatives were available, but didn't mention what. Read some reviews here, and decided to cancel order after all. Talked to a live person after about 2 minutes on hold, and he claimed to cancel the order no questions asked, and a confirmation would be emailed to me. And low and behold it was sent.
We'll give them that much, I actually had decent service, for what it was worth."