Would not recommend doing business with this company. We run a marina that sells over 200 boats a year and receive awards for our customer service, and hold a CSI rating of close to 100% with Mercury Marine. We do custom stereo work on potoons and wakeboard boats quite frequently. We ordered a Kicker MXD700.5 from Online Car Stereo for a new pontoon that the customer wanted and amp & upgraded speakers installed in the boat. Upon receiving the amp and installing it, one of the channels would not work. We called OCS and they said that they would need the amp back before they would replace it. We delivered the pontoon with the amp and went back a month later and installed a loner amp of our own, so we could send the amp back. After sending the amp back to OCS they said that we had sent a used amp back to them that was several years old and that we were trying to pull a fast one on them. I would not recommend them at all. Look at how many unsatisfied customers they have. The company is fine until you have a problem with something. Then they are the worst. They act as if you are trying to cheat them instead of seeing how they can rectify the problem. You are not a customer there, just a sale!!!!!!!!

This review was modified by its author, gdog7777777, on 11/7/09 1:30 PM.

Do not purchase anything from this company. STAY AWAY! Read the complaints and BBB complaints!  
 
I purchase 2 stereo wire harnesses for my vehicle on October 16, 2009. One of the harnesses was on back order which was no big deal to me because I thought they had SHIPPED the other harness to me the next day. I called customer service and had the operator cancel the back order. I then asked him if my other harness had shipped which he confirmed me it did. Turns out they billed me for the one harness and hadn't even shipped it out. How did I find out? Well everyday, after I had recived my tracking number, the status information on UPS shows "Billing information recived" for the past 8 days!They sent UPS the information on my order but not my actual package. I then emailed them on the 22nd to have them double check my order and they didn't even email me back! Once I emailed them, they finally figured out they made a mistake and ship my order on the 23rd! Whats really ridiculous is that its been almost 2 weeks to have them ship from there company, in Vernon CA, to Sacramento CA! I still haven't received my package.

This review was modified by its author, noname408, on 10/26/09 2:52 AM.

DO NOT USE THIS COMPANY!!!!!!!!!!!!!  
 
I returned a product on Sept 3rd and they will not refund my money. Calling them and emailing them does not help at all. They only responded after I contacted PayPal (which is another story all together) on October 2nd. Still no refund. They know how to take your money but not give it back.

This is absolutely the WORST customer service I have ever seen. I orderd 5 sets of speakers and 2 sets did not fit even thought their website siad they would. The idiot on the phone told me that is only a suggestion and not a guarantee. He then rudely told me "you open it, its yours" and hung up on me. This company sucks , their customer service guy is a moron. Use Crutchfield.com instead, you won't be dissapointed.

I placed a phone order with this company and asked about their return policy. The customers service rep told me that I could return it for a refund if it was not installed. When the product came in it was the wrong item and in the box was a letter telling me about restocking fees of 15%. When I called I spoke with the Office Manager, William Benton, who did nothing and refused to give out any other company information. They gave me a return # before they knew I had a disagreement and then told me that I should not have been given one. This company has lied about their policies and email confirmations and then tells lies about the customers who have disputes with their unethical and morally wrong processes. They do not record phone orders so if you place one you can never believe anything they tell you.

I would say they're awful but that would insult the awful. I ordered 2 weeks ago. I got a ship notification two days later. Tracking info states "Billing Info Received" not shipped. Onlinecarstereo.com refuses to reship or to refund. I had to file a PayPal grievance to get my money back. No way i ever do buisness with them again. I'll make sure to tell my friends as well.

Terrible Company! I purchased a head unit for my boat. I paid for 3 day shipping. I saw they did not ship it for 2 days making it a 5 day shipment. When contacted I was put on hold forever then treated with no respect and the agent was very rude. They couldn't help me I was told.  
 
The unit arrived and install. It was Defective. I immediately called them. I was willing to ship back overnight so they could send me one. Again took forever to get someone on the phone. They refused. They told me to send it back and they would send it to the manufactorer for repairs then it would be sent to me. If it couldn't be fixed they would refund. Average turn around time was 6-9 weeks! I was then told the best way to get a new one is to buy a brand new one and pay out of pocket for shipping and they will mark the account that the old one was being returned.  
 
Obviously this wasn't acceptable. They referrend me to the GM who did not return calls or emails. When I finally did get him on the phone I was told "I should have read their policies and there is nothing he can do"  
 
After reading many other reviews seems like a constant scam they have going one.  
 
BEWARE!!!!

 
RE: OnLineCareStereo - SoundStorm CR4000  
 
I purchased the above item for $224.00 in October as a gift for Christmas. The item was defective. After Christmas I immediately notified OnLineCarStereo "Customer Service" of the same and was treated in an extremely rude manner on the telephone. As instructed, I returned the defective item at my expense ($19.45). I indicated via telephone and numerous emails that I DID NOT want a replacement/repair as the product is of very poor quality. On January 29, 2009 I received an email from OnLineCar Stereo Customer Service indicating that they would issue a store credit. I was waiting for the same to be processed. I sent 9 emails to Customer Service on this matter and NEVER received a response and also telephoned. In the meantime, what I would assume is my repaired unit arrives by UPS which I explicity told them I did not want. On 02/24/09 I tried callling Customer Service..... 16 times in fact. The two times I almost got a real person I had already been on hold 4 minutes and almost 5 respectively. The two times I heard someone pick up the line and voices, I got hung up on. I do a great deal of ordering online, personally and my company, and have been for over ten years. I can honestly say this company has the absolute WORST customer service I have ever come across in that time. Poor, very poor. Word of advice, they should remove the advertised "friendly" customer service language from their site.  
 
 

Its been one of the most frustrating shopping experience I ever had.  
 
I ordered two pairs of speakers, they only shipped me only one pair. I called them many times, but they put me on hold for any where from 20 mins to 60 mins on the hold.

I was VERY disappointed in the service provided by onlinecarstereo.com.  
 
I placed on order on the website on Dec 3rd and received an immediate E-mail notification of the order. I figured all was going well until I received another E-mail on Dec 12th that the item was out of stock and on backorder. Why did it take 9 days to let me know it was out of stock? They replied that their internal system was knocked out on the 4th and didn't get repaired until the 12th. A claim I find very hard to believe.  
 
So I wait for another 2 weeks and still no idea of when they would be able to ship. It's now Dec 29th and I just cancelled the order. I will never order anything through them again for the following reasons:  
#1. Their website doesn't let you know if the item is in stock as many, many other sites do.  
#2. Their phone system can't handle the amount of calls they have coming in because I got a busy signal the first 10 times I tried calling, then the next 4 times it just rang & rang until the phone system gave up, then I was on hold for 20 minutes waiting for a representative.  
#3. Their E-mail customer service is just as bad when it took 4 days to get a response to the question of the 9 day lag between my order and the message that it was backordered.

OCS, They are the best I ordered some speakers they no longer carry, so they sold me an equivalant that cost more for the same price OUTSTANDING,deffinately do business again

I ordered an amplifier and a wiring kit from OCS.com on October 16th. I had not received any confirmation that my order was processed, so I decided to e-mail their customer service department on the evening of October 22nd (after business hours). The very next morning I received an e-mail back explaining that one of the items I purchased was on back order, and they suggested options as to what I should do (including changing or canceling my order). The next day I received another e-mail from the company informing me that the product arrived and it was being shipped. I've heard bad reviews about this company, but nothing about their communication with me would lead me to believe that they partake in any foul business practices. I have yet to install the amplifier, but I will update this review as soon as I do. I am a satisfied customer of onlinecarstereo.com and will probably shop there in the future.

No complaints at all. My brother ordered 2 JL Subs and a Kicker amp from them several months ago with no issues. So, when I came time for me to order, I compared them to the other "legit" stores on the net and found that they had the best price on all the items I was ordering. So I placed my order for a Clarion head unit, a Kicker amp and a Amp Wiring kit. The Clarion and Amp Wiring Kit shipped out next day bur the Kicker showed to be on backorder. I found a little better amp on another web site for not much more money and they had it in stock. I called Online Car Stereo, got an immediate answer and asked them to remove the Amp. The immediately removed it from my order with no questions asked. I did not have to get a refund. Due to it being on backorder they had not charged my card for it. All in All, I am very satisfied and will order from them again.

I tried to buy a car radio from this website. What have I gotten: not 1, but 2 defective radios...had to spend so much extra time on installation costs and shipping the defective products back to this lousy company...WHAT A RIPOFF!!!  
 
BEWARE....DO NOT BUY THINGS FROM THIS COMPANY!!!!!!

A poineer head unit I received as a gift from my wife was installed a month after delivery. After contacting Pioneer is was determined that the unit is defective. OnlineCarStereo.com will not exchange it. They quoted six weeks for warranty repair, on top of which, they are not an authorized Pioneer repair facitily. They are missing a large piece of a well run business. Take your chances!