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"These guys are just the worst. They simply lie to you and then they get upset when you remind them what they told you the day before that didnt happen. They take the order and then dont ship it and blame it on something else (UPS, the weather, traffic, etc.). The customer service reps are aggressive and rude. On top of it, even when u are calling to complain they want to sell u more stuff. If I could give them negative stars I would do so. JUST AVOID THEM - Pay a little bit more somewhere else and be safe."
"Waited 17 days for them to get an item back in stock. Finally check the status online and order was voided just like that. I waited almost 3 weeks for nothing. Kept telling me the item will be in stock next week, next week, then they just gave me the shaft. Basically selling items they don't even have in stock and have no idea when they are getting it in. Awful experience and no one really cares."
"Horrible experience. Different story every time I called customer service."
"This company tries to bait/switch their customers.I ordered 1 product on their website, got a prompt shipping informational email and was pretty happy.,Then I get the item and it's completely different from what I ordered. They have had my product for 3 days now and I haven't gotten a response as to whether or not they're shipping the right item or issuing me a refund.I went to 3KingsAudio and bought the product instead."
"Worst company ever. Don't let the prices fool you. The product I order came in broken. They said it will take 6 to 8 weeks to replace it. They don't offer refunds as well."
"This is the first time in my life I have ever taken the time to write a review. I would really hate to see anyone else stuck dealing with this company. The customer service people are rude & very short with you. I ordered a complete marine system with all the components and wiring from here because they were the only company that had everything. Come to find out (after they charged my card) half of the items were on back order & they had no clue if they would EVER be able to get them. Then it took 17 days to get items they did have. I have shipped overseas in less time. I received the order on July 3rd to find out that the stereo has been switched & is not the one displayed on their website. They had some parts that magically went on back order a week after I ordered. I got so frustrated dealing with customer service that I canceled everything that was on "back order". They said they would credit my card & it could take two weeks. I guess I will have to wait & see if it actually happens. I am not going to hold my breath. Next time I am going to ebay. "
"Do not shop here.Long story short:Purchased a faulty JL Slash v3 Amp and tried to return it through warranty in early February. It is now June and I still have not gotten an ETA from them. Tried calling and spoke with the manager but they still say it is in repair. With 4 months of time, I think they could have manuafactured a new one. Poor service. DO NOT BUY HERE"
"I wish i would have read these reviews before i wasted my time ordering a amplifier from them. "Dear Customer,Thank you for choosing OnlineCarStereo.com for your car audio needs. We wanted to let you know that either part of or all of your order was not available for shipping at this time. We do have similar alternative items available in stock and we would be more than happy to offer them to you. Please feel free to contact one of our representatives by phone at 888-615-5663 or 310- 360-8828 or you can simply email us below so we can discuss further options or answer any questions you may have.""
"Horrible communication. Don’t even try to call them! Backordered items are not listed on the site which caused confusion and a double order. I left numerous emails and voicemails asking to cancel the part of my order that was backordered but never got a call/email back. I caught it (both of them) as soon as i got the processing email before it shipped, but i couldn’t get ahold of them to cancel it. Once the package arrived i rejected it and it was sent back. They caught the second one while it was in transit. What resulted was paying restocking fees that were ridiculous. I’m sure if your order is simple and doesn’t contain backordered items your experience would be fine. I just don’t understand why they don’t mark the items that are backordered. It would be nice if they answered their phones and emails too. I called every number I could find and never talked to someone in person, despite all of the voicemails. I couldn’t get an email back either until I sent a long email explaining the problems and forwarded it to every email address I could find. That finally woke them up! I really hope no body has the same trouble as me because it was an outrageous headache during a busy month for me. This was my first bad experience with online shopping, and I will continue to, but never again from online car stereo. With all this being said, the prices are quite good, although I would recommend ordering from sonicelectronix.com instead as they have almost the same inventory at the same prices and they list the items that are backordered! I have ordered from them before and everything went smoothly. Bottom line, a simple mix up created bigger problems because of poor communication."
"*****DO NOT BUY FROM ONLINECARSTEREO*******They sell merchandise with removed serial #'s. If you have a warranty issue outside of there 14 day return policy they instruct you to contact the OEM manufacturer who will not repair because of the removed serial #!!!!!!******DO NOT BUY FROM ONLINECARSTEREO*******"
"Onlinecarstereo.com is the worst online store I shopped this year. I placed two orders with different items last month but both of them were out of stock. The worst thing was I was never informed until I started calling them after a week or two. When I checked their site, those items were still very much available.I doubted they actually carry that many merchandise and for marketing purposes, they must put a lot of non existence products into the site to boost their image. As a consumer, I don't have the time to play games with them. Now, their entire newsletters go straight to the junk box."
"They claim to be a JBL dealer.. they are not! I ordered JBL speakers through them and was told to wait 2 to 3 weeks for a shipping date and when I called several weeks later they said to wait at least 3 more weeks but it didn't look good because JBL had shipping problems. BS!"
"This bad rating is actually not for this product but for onlinecarstereo.com and their service. I found this product on their site at clearance sell and processed order and made my payments 2 days ago. After 2 days of no update from them regarding shipment I called them back for a status, the CS tells me that they are out of stock on this item and I should order another product!!First their website did not tell me it was our of stock and then they never called/emailed me to let me know they cannot process my order while my money was stuck in 'pending processing' status - i still cannot access that amount as it is showing in 'pending processing' status, i f I had not called for an update, God knows how long they would have waited before informing me this, and the CS I talked to was rude even though it was completely their fault!!"
"SCAM..... Worst company ever....!!! DO NOT DO BUSINESS WITH THEM.!! They wanted my drivers license copy as well as my Amex copy... The same guy answered the phone on the sales side, customer service side and accounts receivable side.... I repeat... WATCH OUT, THIS IS A SCAM..!!!"
"Well wish i would have seen these reviews before purchasing. Ordered JL sub, next day getting UPS shipping info. Shows as billing info received at UPS. Well week goes by and no update. Contact UPS and they state they got the electronic shipping info from OCS but never got a package. Called OCS twice to be told must be UPS and they shipped it. Just filed a claim thru Paypal so hopefully they can get me refunded since this place is a complete scam. Sell things they don't have, bill you and give you fake shipping info to buy them time to get product if they even get it. STAY AWAY! This place needs to be shut down!"