Comparison shop, read reviews, find savings, at ResellerRatings.com.
Comparison shop, read reviews, find savings, at ResellerRatings.com.
Store ratings, compare prices, bargains.
Reviews: 351,368 | Stores: 19,181 | Online Users: 831 please login
BROWSE STORES: #|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
Compare Prices
 Before you checkout, quickly check prices at other stores.
Search Products:

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage
Store Rating and Reviews onlinecarstereo.com

Homepage: http://www.onlinecarstereo.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all participating companies!
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 0.00 / 10
Six-Month Reviews: 2
Lifetime Reviews: 49

   


Lifetime Rating: 4.23 / 10
All Stores Avg.: 8.07
5.00 Pricing of Products and Services
0.00 Likelihood of Future Purchases
1.25 Shipping and Packaging
0.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 49 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
5014 Hampton Street  
Vernon, Ca
customer support email:
CustomerService@OnlineCarStereo.Com
phone:
323-319-9116
customer support:
888-615-5663
business hours (est):
9:00am - 6:00pm PST Mon-Fri  
Closed on Weekends  

FAX: 323-583-4076


onlinecarstereo.com Advertisement
 onlinecarstereo.com Customer Reviews
Page 1 of 4sort reviews by:
high low helpful by date
time period:
past week past month all
Reviews 1 - 15 of 49
1 | 2 | 3 | 4   Next Page
Very Dissatisfied
Reviewer: ocd
Click Here to See the Profile for ocd

6/14/09 3:17 PM
Terrible Company! I purchased a head unit for my boat. I paid for 3 day shipping. I saw they did not ship it for 2 days making it a 5 day shipment. When contacted I was put on hold forever then treated with no respect and the agent was very rude. They couldn't help me I was told.  
 
The unit arrived and install. It was Defective. I immediately called them. I was willing to ship back overnight so they could send me one. Again took forever to get someone on the phone. They refused. They told me to send it back and they would send it to the manufactorer for repairs then it would be sent to me. If it couldn't be fixed they would refund. Average turn around time was 6-9 weeks! I was then told the best way to get a new one is to buy a brand new one and pay out of pocket for shipping and they will mark the account that the old one was being returned.  
 
Obviously this wasn't acceptable. They referrend me to the GM who did not return calls or emails. When I finally did get him on the phone I was told "I should have read their policies and there is nothing he can do"  
 
After reading many other reviews seems like a constant scam they have going one.  
 
BEWARE!!!!

Reseller Reply    
Posted by
6/15/09 11:19 AM
We would very much like to help you with this issue but the account/order information provided with this review is invalid.  
 
We greatly regret any inconvenience this transaction may have caused. Before moving forward, there are some things we feel should be noted.  
 
The shipping method you choose at check out is exactly that, your shipping method. It does not affect verification time, processing time, or anything that happens prior to your order being shipped. This is the case no matter which online merchant you use.  
 
In addition, it is clearly stated on our website that all orders require 48 hours processing time.  
http://www.onlinecarstereo.com/Help/HelpShipping.aspx  
At onlinecarstereo.com we strive to ship most of our orders the day it was placed or within 12 hours. A vast majority of our orders do ship within that time but we do not make any official guarantees that they will.  
 
Regarding your defective item return.  
The 6-9 week warranty processing time is a blanket average that all of our customer service representatives are required to provide. Most of our warranty returns are handled within a few days of being checked into the system.  
Some manufacturers do not allow us to do over-the-counter exchanges for "DoA" or defective items simply because a large amount of the items returned as DoA or defective show no signs of defects and the problem is usually caused by improper installation.  
 
Additional details on product returns and warranties can be located here: http://www.onlinecarstereo.com/Help/HelpPolicy.aspx#Warranty  
 
If you'd like us to work with you further regarding this issue, please provide us with valid order/account information through this site.

onlinecarstereo.com
onlinecarstereo

Very Dissatisfied
Reviewer: kristicricket
Click Here to See the Profile for kristicricket

2/26/09 7:54 AM
 
RE: OnLineCareStereo - SoundStorm CR4000  
 
I purchased the above item for $224.00 in October as a gift for Christmas. The item was defective. After Christmas I immediately notified OnLineCarStereo "Customer Service" of the same and was treated in an extremely rude manner on the telephone. As instructed, I returned the defective item at my expense ($19.45). I indicated via telephone and numerous emails that I DID NOT want a replacement/repair as the product is of very poor quality. On January 29, 2009 I received an email from OnLineCar Stereo Customer Service indicating that they would issue a store credit. I was waiting for the same to be processed. I sent 9 emails to Customer Service on this matter and NEVER received a response and also telephoned. In the meantime, what I would assume is my repaired unit arrives by UPS which I explicity told them I did not want. On 02/24/09 I tried callling Customer Service..... 16 times in fact. The two times I almost got a real person I had already been on hold 4 minutes and almost 5 respectively. The two times I heard someone pick up the line and voices, I got hung up on. I do a great deal of ordering online, personally and my company, and have been for over ten years. I can honestly say this company has the absolute WORST customer service I have ever come across in that time. Poor, very poor. Word of advice, they should remove the advertised "friendly" customer service language from their site.  
 
 

Very Dissatisfied
Reviewer: vins
Click Here to See the Profile for vins

12/29/08 5:32 PM
Its been one of the most frustrating shopping experience I ever had.  
 
I ordered two pairs of speakers, they only shipped me only one pair. I called them many times, but they put me on hold for any where from 20 mins to 60 mins on the hold.

Very Dissatisfied
Reviewer: knebelc
Click Here to See the Profile for knebelc

12/29/08 4:04 PM
I was VERY disappointed in the service provided by onlinecarstereo.com.  
 
I placed on order on the website on Dec 3rd and received an immediate E-mail notification of the order. I figured all was going well until I received another E-mail on Dec 12th that the item was out of stock and on backorder. Why did it take 9 days to let me know it was out of stock? They replied that their internal system was knocked out on the 4th and didn't get repaired until the 12th. A claim I find very hard to believe.  
 
So I wait for another 2 weeks and still no idea of when they would be able to ship. It's now Dec 29th and I just cancelled the order. I will never order anything through them again for the following reasons:  
#1. Their website doesn't let you know if the item is in stock as many, many other sites do.  
#2. Their phone system can't handle the amount of calls they have coming in because I got a busy signal the first 10 times I tried calling, then the next 4 times it just rang & rang until the phone system gave up, then I was on hold for 20 minutes waiting for a representative.  
#3. Their E-mail customer service is just as bad when it took 4 days to get a response to the question of the 9 day lag between my order and the message that it was backordered.

Very Satisfied
Reviewer: ISpeedRacer2001
Click Here to See the Profile for ISpeedRacer2001

12/12/08 11:08 AM
OCS, They are the best I ordered some speakers they no longer carry, so they sold me an equivalant that cost more for the same price OUTSTANDING,deffinately do business again

Very Satisfied
Reviewer: JungleLarry6789
User Rating: 
Click Here to See the Profile for JungleLarry6789

10/30/08 1:23 AM
I ordered an amplifier and a wiring kit from OCS.com on October 16th. I had not received any confirmation that my order was processed, so I decided to e-mail their customer service department on the evening of October 22nd (after business hours). The very next morning I received an e-mail back explaining that one of the items I purchased was on back order, and they suggested options as to what I should do (including changing or canceling my order). The next day I received another e-mail from the company informing me that the product arrived and it was being shipped. I've heard bad reviews about this company, but nothing about their communication with me would lead me to believe that they partake in any foul business practices. I have yet to install the amplifier, but I will update this review as soon as I do. I am a satisfied customer of onlinecarstereo.com and will probably shop there in the future.

Very Satisfied
Reviewer: CARAUDNUT
Click Here to See the Profile for CARAUDNUT

10/22/08 10:53 AM
No complaints at all. My brother ordered 2 JL Subs and a Kicker amp from them several months ago with no issues. So, when I came time for me to order, I compared them to the other "legit" stores on the net and found that they had the best price on all the items I was ordering. So I placed my order for a Clarion head unit, a Kicker amp and a Amp Wiring kit. The Clarion and Amp Wiring Kit shipped out next day bur the Kicker showed to be on backorder. I found a little better amp on another web site for not much more money and they had it in stock. I called Online Car Stereo, got an immediate answer and asked them to remove the Amp. The immediately removed it from my order with no questions asked. I did not have to get a refund. Due to it being on backorder they had not charged my card for it. All in All, I am very satisfied and will order from them again.

Very Dissatisfied
Reviewer: mwilson831
Click Here to See the Profile for mwilson831

10/17/08 6:37 PM
I tried to buy a car radio from this website. What have I gotten: not 1, but 2 defective radios...had to spend so much extra time on installation costs and shipping the defective products back to this lousy company...WHAT A RIPOFF!!!  
 
BEWARE....DO NOT BUY THINGS FROM THIS COMPANY!!!!!!

Very Dissatisfied
Reviewer: availablename
Click Here to See the Profile for availablename

8/20/08 3:09 PM
A poineer head unit I received as a gift from my wife was installed a month after delivery. After contacting Pioneer is was determined that the unit is defective. OnlineCarStereo.com will not exchange it. They quoted six weeks for warranty repair, on top of which, they are not an authorized Pioneer repair facitily. They are missing a large piece of a well run business. Take your chances!

Very Satisfied
Reviewer: matt.figliotti
Click Here to See the Profile for matt.figliotti

8/12/08 9:34 PM
The store had the Amplifier I was looking for beat by $50 and with free shipping. I heard it took forever to receive the order from other reviewers, so I called before I placed the order to make sure they had it in stock.  
 
They shipped my order within 24 hours of purchasing and I received it today UPS Ground. I haven't tested it, but will be within the week I hope. I'll try and remember to update this rating.  
 
Great store, speedy service, just call and make sure it's in stock before ordering.

Very Dissatisfied
Reviewer: klbech
Click Here to See the Profile for klbech

6/17/08 7:02 PM
Abolutely crappy customer service . I purchased a JL 441dsp cleensweep from them that was D.O.A. on 02/25/2008 . I shipped it back to them on the 13 of april and have yet to recieve my replacement or refund . AVIOD THIS STORE .... BEWARE . they have tons of BBB complaints against them !!!!

Very Dissatisfied
Reviewer: Altie
Click Here to See the Profile for Altie

6/13/08 12:50 PM
If only I've read these reviews then I wouldn't have fallen for it since the price were decent. This site is horrible, the buying part is very quick and seamless, however don't expect to get a quality product in a timely matter. I place an order day 1, and with 2nd day shipping, but did not get the product until half a month later. When the product has arrived, I quickly install and test, come to no surprise as it was dead on arrival. I immediately spoked to the Customer Services (which took about 2 days by constantly calling back and back and back 10 times an hour to get through.) The customer service seems to be clueless half of the time, told me to ship it back and they will immediately ship out a new product. I spent some time taking the product out and immediately Priority ship it back to them, and they have received the product 3 days later, but whenever I called to check on the status it is always the same reply, that its not "checked-in", this process took another 2 weeks for them to have it "checked-in" from their warehouse Once "checked-in", I received an email from the RMA department saying that I need to wait another 4-6 weeks for them to fix the product. They has given me an excuse that once you install they cannot exchange, but thats really BS because without installing, it is hard to tell if its working or not. In most instances you will not see the defaults until you have use for a week or so, which is why most company give you up to 14 days at least to be satisfy with the buy. Its obvious that this company is running a scam since 2/3 of the item I bought were defective in some way or the other. I would advice you not to shop here and look elsewhere for your product if you do not want to waste your time or money. I do agree you save some money but it is not significant enough to deal with these idiots.

Very Satisfied
Reviewer: gsutoph
Click Here to See the Profile for gsutoph

5/21/08 3:14 PM
Had a slight ordering problem with using my CC as payment, but other than that everything went smoothly. Shipped the speakers the same day, arrived quickly and decent packaging.

This review was modified by its author, gsutoph, on 5/21/08 3:16 PM.

Very Dissatisfied
Reviewer: thx01138
Click Here to See the Profile for thx01138

4/30/08 8:46 AM
Two or three points worth considering:  
 
First, they have excellent prices and they shipped my speakers out quickly. I was very pleased at that point.  
 
Second, I had to return a pair of speakers because I found from Crutchfield that though the diameter was correct, the depth was too great for my vehicle. It was hard to get a hold of anybody at the Customer Service number. I returned the speakers for exchange, but before my return got to them I found the speakers I wanted at Best Buy. I e-mailed them and asked that they not ship the speakers and forbade them to charge me any extra -- but they shipped and charged anyway. Since then it has been impossible to contact Customer Service. I am sorry I ever dealt with them. I sent an e-mail this morning that if I don't have a refund within 5 business days I will have to contact Visa to initiate a chargeback.  
 
Finally, I had some harnesses/adapters on my order originally, and they were back-ordered. This was not communicated to me until the package arrived and they were not in it.  
 
It's very sad for a store to do so well in one area (price) and to completely miss the mark in others (communication/customer service). I suppose maintaining a minimal crew of CSRs helps to minimize their prices.  
 
In summary, just try to contact their Customer Service line before you place your order.

This review was modified by its author, thx01138, on 4/30/08 9:07 AM.

Very Satisfied
Reviewer: cr250
User Rating: 
Click Here to See the Profile for cr250

3/19/08 11:22 AM
Ordered Pioneer Premier TS-D801P from onlinecarstereo. Order shipped quickly and they arrived new in box with everything. I do not have an amp just looking for something a little better than stock speakers. The Pioneer speakers are working out well.  
 
Thanks

find deals @
Dealighted.com Bargains, Deals, Coupons


Active Discussions

FS: Used Black Motorola RAZR V3 (No Charg... (3)
very stupid question about english (1)
my3cents.com no longer available? (1)
Watch out from exoticphone.com They are a... (64)
WARNING: fotoconnection.com (150)
import-action (8)
BEWARE XFX Video Card warranty CLAIMS (4)
Any one can give me some recommendations ... (2)
 Best of the Best (today) at Dealighted
Newegg Shell Shockers Friday - Monday
Sears RedHotDeals 4th of july weekend SALE up to 50% off select item
Windows 7 Ultimate Upgrade + Vista Ultimate full version for ~$135...
Staples One Touch Desktop Stapler DX-1 Clearance $1.50 B&M...
KitchenAid Ice Cream Attachment $59 amazon
Palm Bluetooth Wireless Keyboard $10
Sears 5 Piece Cushion Dining Set include: 4 chairs, 1 Table $150
Hamilton Beach 4 qt. Oval Slow Cooker $9.99 ($25 or more everywhere...
NIKON COOLPIX P60 8.1 MEGAPIXEL 5X ZOOM BLACK DIGITAL CAMERA $199 Now...
J.A. Henckels Opus 45-Piece Stainless Steel Flatware Set $59.99 at...
Toshiba satellite L305-S5919 laptop (2GB memory, Intel Celeron) -...
Travel Concepts Global Traveler 4-piece Luggage Set $30
Today's Best People Powered Deals
Page 1 of 4
1 | 2 | 3 | 4   Next Page

Digital Cameras
Digital Cameras
Digital Camera Memory
Digital Camera Accessories
Mini-DV Camcorders
Electronics
Plasma & LCD TV's
MP3 Players
DVD Players
DVD Recorders
Peripherals
LCD & CRT Monitors
Hard Drives
DVD and CD Burners
Networking
Gaming Devices
Components
Motherboards
Processors
Graphics Cards
PC Cases
Memory

home | for merchants | advertise | open letter | add a store
help/faq | privacy policy | terms of use | contact us
ResellerRatings.comŽ Copyright 2009
All Enthusiast, Inc.
Coupons and Daily Deals - Dealighted
Tech Support Forums
W Revenue Web Business Blog