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"If you're trying to decide whether to order from this company, first call the number on their website and ask to speak to customer service (as opposed to sales). During the hour (at least) that you spend on hold, think about whether you'd want to repeat this experience numerous times over the several months that it will take to get your order, and then to get the replacements for the defective merchandise you will repeatedly receive. Unless that sounds good to you, shop somewhere else."
"Ordered Item on May 29, 13. Received confirmation it would ship after processing (1 - 5 days). On June 12, I had not heard so I emailed them. I received email back they needed the color of the product. I responded immediately with the color. On June 14th, received message I would have tracking info early next week. On June 19th I asked for update. Received response they were still waiting (I assume on tracing info) and systems had been down. Did not hear back again. On July 6th, I sent a message and demanded an explanation - but received no response. On July 9th I called and was told item was discontinued. No further explanation - order will be cancelled."
"Very unprofessional customer service and do not honor store policy. Months of disputing a restocking fee charged for furniture delivered damaged and still no furniture, however out thousands. Please avoid them."
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