posted Feb-07-2007 “If an item on your order was defective why didn't you immediately submit a return claim? Why did you wait until after the ample 30 day allowable return period and then send it to the wrong address without contacting us about it?
We are available by phone and email to assist with this and would have gladly had any defective item replaced if you had simply contacted us for a return if you found they were defective.
Our contact phone number can be clearly seen on our "About Us" page and the return procedure is plainly outlined on the "Returns & Refunds Policy" page. Both of these pages are linked to at the bottom of every page on our web site. We can also be contacted by email through our online contact form which is linked to at the top AND bottom of every page on the site.
We have not received any other complaints of emails bouncing and every submission through our online contact form is stored in our database regardless of email. The only contact attempt we have from you is when you submitted a request stating you accidentally selected the wrong shipping method on 12-05-2006, which we readily changed and emailed you back stating this.
Since we have no record of you using the contact form with regards to a return, and we have not had any other issues contacting you in the past via email, we can only assume that either their is a problem with your email system or you typed out our customer service email address incorrectly.
Even if you didn't want to use our contact form, couldn't get an email to us for some reason, or didn't think to check the About Us page to get a phone number, the phone number for every business you make a credit card purchase from is located on your credit card statement next to the purchase.
We are sorry any troubles you had couldn't be resolved to your satisfaction and we will try to get up with you to resolve this.”
"The product showed up in a timely fashion, great condition. The price was the best I could find, the service left nothing to be desired. I'll definately shop with them in the future."