nuLime.com - nulime.com - Reviews, Ratings and Prices at ResellerRatings


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nuLime.com

Homepage: http://www.nulime.com

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Overall Customer Satisfaction Rating

Six-Month Rating: 7.38 / 10

Six-Month Reviews:	20

Lifetime Reviews:	344

Lifetime Rating: 9.24 / 10

All Stores Avg.: 8.13

	6.58	Pricing of Products and Services
	5.66	Likelihood of Future Purchases
	7.13	Shipping and Packaging
	3.89	Customer Service
	0.00	Return or Replacement

Read all 344 reviews below.

	Visa / Mastercard
	American Express
	Discover
	Money Order
	COD
	Personal Check
	Wire Transfer

	UPS Ground
	Priority Next Day
	Standard Next Day
	International
	2-3 Day Delivery

	Online Ordering
	Online Order Tracking
	Secure Order Processing
	Require User Registration
	Guaranteed Security

	International Orders
	Customer Info. Confidential
	Customer Support
	RMA Required

mailing address:
1001 E WT Harris Blvd
Suite P124
Charlotte, NC 28213

customer support email:
customerservice@nulime.com

phone:
704-675-9893
customer support:
704-675-9893

business hours (est):
9:00am - 5:00pm Mon-Fri
Closed Saturday & Sunday

FAX:

nuLime.com Customer Reviews

Page 1 of 24

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Reviews 1 - 15 of 351

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Reviewer:

ewburmanjr

11/11/09 12:38 PM

Ordering was a snap and the product arrived in 3 days. Would order from them again tomorrow without reservation.

Reviewer:

t_man_30309

10/15/09 9:48 AM

Excellent prices and service. Products arrived in great shape in just in time for me to continue building out my massive soundsystem on my boat. You guys ROCK!

Reviewer:

Bcgarcia8580

10/10/09 12:30 PM

Good Packing & Shipping! Great Item For Price!

Reviewer:

kkackley2

10/2/09 5:53 PM

Good communication about the product shipping process. Thanks!!

Reviewer:

jdepuydt

9/30/09 3:57 PM

Great experience. Items shipped on-time and communication on delivery was clear and helpful. Will order from nuLime again. Thanks!

Reviewer:

muelleel

9/30/09 3:47 PM

I received the order promptly and correctly. A very good transaction.

This review was modified by its author, muelleel, on 10/2/09 7:22 AM.

Reviewer:

Fuenlabrada

9/18/09 12:36 AM

Found the company through Google; a good price and I got the game I ordered quickly and efficiently. The order process was unique, but it worked fine. No complaints.

Reviewer:

Tie-dye Shopper

9/9/09 3:46 PM

This company said my card was declined and CHARGED my card anyway. I can't get ahold of a real person and now I'm out a hundred bucks because of their dishonesty.

Reseller Reply

Posted by

9/11/09 1:57 PM
We have not charged your card and we are available Mon - Fri, 9 AM - 5 PM, Eastern Standard Time. As stated previously when we spoke last, your transaction was declined and has been voided. This takes 1-3 business days before your card issuing bank will clear the funds hold. No money has actually been withdrawn from your account.

Please contact us at 704-675-9893 if you have any further questions or concerns.

nuLime.com
nuLime

Reviewer:

MrPhrank

8/9/09 3:54 PM

Fast and acurate ordering and shipping. Easy to work with.

Reviewer:

gary80920

8/4/09 10:49 AM

My item arrived in a timely fashion, and was in good shape. Their site was easy to use.

Reviewer:

walleyemandan

7/30/09 4:51 PM

I am 100% satisfied. The price was excellent, the order process simple, and the merchandise arrive quickly and in perfect condition.

I give nuLime an A+ rating.

Reviewer:

MCalca1706

6/28/09 12:53 PM

Items arrived as expected.

Reviewer:

bradly1101

6/24/09 11:30 AM

After ordering an 'in stock' item (verified with the 'check availability' link) my order was cancelled because the item was discontinued. They charged my account anyway.

I called, no answer (also no toll free line). I used their ticket system, but they won't respond to my request for a credit.

If you don't want to be lied to and ripped off, avoid nuLime at all costs!

Now I have to report fraudulent charges to my bank, and report everything to the BBB.

Reseller Reply

Posted by

6/26/09 4:32 PM
Dear Sir,

Sadly, this item sold out before our system updated stock which takes place every 24 hours. We state that stock is accurate to within 24 hours when you click the "check availability" link. Unfortunately when we went to confirm this with the warehouse the same day you placed your order, the last item in stock had already shipped. Since we are not getting anymore in stock the item had to be discontinued for sale online and your order was regrettably canceled.

Since we do not charge credit cards until we ship an order, the funds hold we requested with your bank has been voided and will clear in 1-3 business days depending on your bank's policies. With a funds hold request, no money is actually withdrawn from your account. I apologize for any confusion.

Once we received your support ticket we responded within minutes. However, I apologize that your call was not returned in addition to our response to your support ticket.

We do hope that you will give us the opportunity to serve your needs again in the near future as we have since hired additional support staff.

Sincerely,
nuLime.com

nuLime.com
nuLime

Reviewer:

egyptian_tigg

6/22/09 11:21 AM

My order was quickly processed, packaged beautifully, and arrived in perfect condition. One of the best online shopping experiences I've had in a long time!

Reviewer:

Captguard

6/20/09 10:01 PM

I ordered a Shakespeare Marine Antenna which turned out to be the wrong one. I tried to call and was unable to get a phone response, automatic on hold then disconnected saying no one available leave a message. I left message twice and never received a return call. I put in two online inquiries Ticket ID: LUM-263728
Subject: Re: nuLime.com: Order #32731 Shipment Details
Department: Customer Service & Support
No response and the job I was working on is being held up with no answer to the problem.

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