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RatingsRating
Store InformationStore Info
Full Rating Profile
Newegg.com (USCoupons
  • Newegg.com (USA Newegg.com (USA) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 9997 Rose Hills Rd Whittier, CA 90601
    • Contact: service@newegg.com
    • Phone: (800) 390-1119
    • Customer Support: (800) 390-1119
    • Business Hours: 8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
    • Fax: (626) 271-9403

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.73/10 8.73/10
    Chance of future purchase: Rating 9.19/10 9.19/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 9.36/10 9.36/10
    Return/Replacement policy: Rating 9.03/10 9.03/10

42,680 Customer Reviews

Rating 10/10
5/5
modified review posted

"Oscar was awesome in every way!! He even helped me out because the computer I got was for school and needed it fast and he helped out a lot with that. Very professional and polite. I do not wish to have another problem with an order, but if I do I hope I get the same person to deal with on the phone. THANKS OSCAR!!!"


No Avatar
Western United States
Rating 10/10
5/5
modified review posted

"Newegg.com is the best place to check for the best products for the best price! Just be patient and watch for the sales. If you have a problem they do their best to resolve it quickly. They are good at doing price matches also. Go NEWEGG!!!"


Rating 10/10
5/5
modified review posted

"Missy.Y.McDonald was very courteous. I bought a Samsung SSD a few days prior to Memorial Day sales and missed the opportunity to purchase the SSD for $20 dollar cheaper and also get a promo item for free. She went ahead and authorized this offer this one time for me. Great customer service, will do business again! Thanks! :D

Also would like to say thanks to Rella O'Connor on her behalf for calling me after and letting me know of the current results, I will be receiving the $20 credit back and promo item. 5/5! (ignore the current rating 4/5)
"


Rating 10/10
5/5
modified review posted

"Christy Y. was an incredibly service agent, I bought a GTX 980 and she was very helpful in sorting out some issues that were easily resolved. This is why newegg is always my first choice for computer parts."


Rating 10/10
5/5
modified review posted

"Love Newegg! Awesome place for just about anything electronic and/or computer related. Customer Service is spot on as well. I recently had a minor issue regarding an overnight shipping charge, and called Customer Service directly. A Mr. Luis F. Flores was extremely helpful and resolved my issue immediately, on a Saturday HOLIDAY Weekend.

I'll continue to do business with Newegg for as long as they exist and a huge 2 thumbs-up for great customer service.
"


Rating 10/10
5/5
modified review posted

"Oscar Rodriquez is excellent. If I had a customer relationship type business, Oscar would be my first hire!
R T SHANKWEILER
rts60001@comcast.net
"


Rating 10/10
5/5
modified review posted

"After contacting Newegg.com for help with my defective Graphics card I had purchased, Mariah from the customer service really helped me out and took great care of me.
I have been a customer of Newegg.com for almost 10 years now and its because of great service and people like Mariah that i will continue to come to Newegg for all my computer service needs!
"


Rating 10/10
5/5
modified review posted

"I purchased a MSI GTX 970 video card from Newegg and noticed after I had already checked out that I did not receive the free NVIDIA gift of The Witcher 3 and Batman Arkham Knight. I contacted their support and they were nice enough to send me both free vouchers for both games! Thanks Esther! I continue to be impressed with Newegg's customer service and shopping experiences."


Rating 10/10
5/5
modified review posted

"I required assistance on an order and they were able to resolve my problem that best benefited the customer.
Thank you Julian.
-Newegg customer since 2012
"


Rating 10/10
5/5
modified review posted

"Had to RMA a case fan that had a bad bearing on arrival. Called the toll free Newegg number and had it taken care of in about five minutes. My customer representative (Kylie) did a fantastic job and the process was completely painless. Newegg even waived the return shipping cost which was awesome due to the fact that the part only cost about $10. Thank you!"


Rating 10/10
5/5
modified review posted

"Newegg Customer Service is unequaled, i have been dealing with them for over a decade , when it comes to resolving any wrongs into rights , then are a no nonsense company. Thank you again for your customer service . Special thanks to Yvette"


Rating 10/10
5/5
modified review posted

"So far I've had a positive experience with Newegg. I received my order yesterday and realized one of the products didn't come with the promotional item listed when I made the order. I talked with Nicole and the problem got resolved. Everything else in the order appears to be good. I haven't had the chance to put it together yet, but so far I've had A+ service."


Rating 10/10
5/5
modified review posted

"Excellent customer service provided by Alysa.D.Ramirez.
She resolved my problem and made me feel like a valued customer.
"


No Avatar
NC
Rating 10/10
5/5
modified review posted

"This site is very recommended the product it has is good, they have everything your looking for from a to z. The service is great and also i love how they give lucky winners a free i pad. Awsome site"


Rating 10/10
5/5
modified review posted

"allison is my hero!!! when i ordered my lovely gtx 970 ssc (killer lol) at the beggining of may i didnt notice that it came with free games but luckily i order from newegg all the time (cuz they're the best) so i noticed an advertisement for my same gtx 970 ssc but it came with 2 free games witcher 3 and batman. OMG i got so excited i was going to buy these games my self but they're free???? lol so i look at my account and see the code for the witcher 3 but not batman and i'm thinking dang this sucks. so i call newegg ms. allison answers and pretty much gets me the game in under 20 minutes lol amazing thank you newegg and allison for your hardwork and reliability."


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