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"Finally I got my package. product prices are best. special offers: good. Customer service: OK but delivery late. Now i got my package. Rarely ships fast but generally late. All are good but need to ship the packages fast"
"Do business with them only if you don't care when your merchandise arrives. They have unbelievably long shipping times. Don't believe the site like I did when it comes to shipping and order turn around time. I will not do business with them again. "
"This place is awful!!! Never received my items been over a month and now they said they cancelled my order and no refund!!!!! Do not order from these crooks!!"
This review was modified by kimian2654 on May 04 2013 09:47:49 AM
"Sent me the incorrect product. After three attempts at getting an RMA#, I finally received one. I sent back the product and have confirmation that they received it. I never got a return item nor did I ever receive a refund. They stole my money. Don't buy from this merchant."
"Do not buy from this merchant if you want a good returns policy. They will not provide a prepaid return shipping label. They sent me the wrong item but refuse to pay for me to ship the incorrect merchandise back and it was their error! I have lodged a disputed claim with my credit card company, and they will withhold payment to myotcstore.com."
This review was modified by KJM4533 on April 05 2013 02:11:54 PM
"Reached this vendor through Sears.com -- I should have known better. Terrible order handling and customer service. The item never shipped, they suddenly notified me they had received my return and would refund. what?? okay... Still haven't received the credit though! Tried working with Sears customer service -- even they can't reach the merchant and are useless to help apparently. I will have to work it through my credit card company instead."
" Like all other reviews here, I have had a terrible experience with these guys!!! DO NOT EVER PURCHASE FROM THIS $*%#Y COMPANY!!! "We will email you a response in 24hrs" BS!!! "
"It took forever to receive my order and when I finally got it it was the wrong item. I will never buy from this site again. Buyers beware!!!!!! There is a reason why you will not find any good reviews on this company."
"They took 24 days to ship my order and it was incomplete. I could not reach them by phone so I filed a complaint with my credit card company.
When I finally got hold of MyOTC by phone I was told that my card would be refunded for the product that was not shipped. They gave no transaction number or confirmation email. Unfortunately I just trusted them and waited for the refund.
My credit card statement arrived, showing no refund. I called MyOTC and spoke to Sam, who said that my refund was now being refused. I'm now trying to get my credit card company to re-open the case, but it may be too late for action by them. I was duped!
Find a reputable company to order from, even if it costs you a few more dollars. Dealing with MyOTC is not worth the hassle, money, or wait."
"Seller does not communicate or acknowledge any phone messages or email. Absolutely no information about if the order will arrive or timing. All calls are routed to an automated answering system. Do not order anything from these scammers."
"Like all other reviews here,I have had a terrible experience with these guys. I ordered a quantity of 16 and they sent 10. Six months and eight phone calls later, all they will say is that they have sent the remaining six. They cannot provide any proof of this - not even a tracking number. They are crooks! "
"I ordered two items: both reported in stock on their web site. I paid using paypal. Only half the order arrived. Two phones calls and one web form later, I opened a claim with paypal. I am waiting for paypal to review the case and rule in my favor.
All communications with the overseas support for MYOTCStore has the same response from them. They are very polite but all they said was we will invesitage and get back to you via email in the next 24 to 48 hours. When I informed the customer service person that I was opening a claim with paypal. He reported, please sir, wait the 24 to 48 hours and we will contact you. Do nothing until then. I opened a claim immediately after. It's been 5 days, no email yet.
"I wish I read feedback of other customers who dealt with those Myotcstore scamers before I placed my order for 15 items all listed as "in stock". After several e-mail requests on a status of my order received tracking number from OTC with a confirmation that complete order was shipped. 2-3 days later I received a package with only 1 item out of 15 and packing list stated that complete order was shipped. I called OTC customer service right away and informed them on the shortage. I was told that they will invistigate. I said that there was nothing to investigate as the package weight was way below the weight of all items if they were shipped. My point on a weight was so "bullet proof" that customer service rep realized that I could not be fooled that easy. I was promised to ship the rest of my order in 24 hours. Day after day I'm getting the same promise but nothing is shipped. Today I was told that my other items will be shipped or I will get a refund. The issue still not resolved and based on my negative experience with OTC I'm sure that it will take a while before it's over. The best bet is to open dispute with credit card if the remainder of the order is not shipped and no refund is posted on my credit card account. I'll never buy from these scammersa againd and would not recommend anyone to try their luck. "
"I wish I had checked here first. These clowns are total jerks. Shipped me stuff that is not what I ordered and refuse to correct the error or refund the money. I paid with PayPal and have opened a dispute. BEWARE OF THESE IDIOTS. Wish I could give zero stars."
"Finally I got my package. product prices are best. special offers: good. Customer service: OK but delivery late. Now i got my package. Rarely ships fast but generally late. All are good but need to ship the packages fast"