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404 reviews 
posted Jan-08-2009 
“It looks like we were unable to ship out your order as one of the items you have ordered seemed to be out of stock at this moment. Please let us know if you would like for us to change the color of the backed ordered PID# 310 to any of the below PID#s and I will upgrade the shipping and expedite the process in order to make up for the delayed time occured due to the back order on this order.
1075 - Cat5E RJ-45 Tooless Keystone Jack in Beige
1076 - Cat5E RJ-45 Tooless Keystone Jack in Black
313 - Cat5E RJ-45 Tooless Keystone Jack in Blue
1078 - Cat5E RJ-45 Tooless Keystone Jack in Green
312 - Cat5E RJ-45 Tooless Keystone Jack in Red
311 - Cat5E RJ-45 Tooless Keystone Jack in Yellow
We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
If you have any additional concerns that may have left you anything less that completely satisfied, please do not hesitate to contact me as it is our goal to have you come back to us for any of possible future orders and prove that this was a mistake that should not reccur. We will be chalking this up on the experience board to improve on these drawbacks for best possible customer satisfaction.
”
posted Dec-22-2008 “Hello,
It looks like you have placed your order on 12/13/2008(Saturday) and we have shipped out your order on the following Monday 12/15/2008. Generally the USPS Priority takes between 2-3 business days, however due to the holiday period I believe this has taken 5 business days for you to receive your package on 12/22/2008. I greatly apologize for having you wait the 8 business before processing a replacement package as based on our experience, we were sure that this package would be delivered to you within that period before we send out an expedited replacement package. We greatly apologize for any inconvenience caused by this delay, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.”
posted Mar-10-2009 “Hello Adam2,
Thank you for your informative email and your feedback.
While it is not our intention to have limited products at any given time, it is unfortunate that we can not keep our supplies in hand to meet with the demands for our products.
We are aware of this issue and taking neccessary measures to reduce/eliminate the down time of product being out of stock. Such as expanding warehouse space, limiting a sale per quantity so that number of limited customer does not buyout any of particular item and have the item available for everyone as long as possible, increasing the purchasing volume and the earlier order of the low inventory items.
Even with these precautionary steps, we are still facing the same issue, and we are continuing to look for other possible ways to reduce these hassle.
I understand that shipping is one of the major concerns as our customer would have to make multiple orders if a particular item they need might not be available with others.
If you can provide me with a shopping cart of the items you are interested in purchasing as well as the item which you are unable to order, I will be able to get back to you to see if there is anything that I can do to fulfill your order without paying multiple shipping costs.
We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services. ”
posted Jul-23-2008 “Dear rainyjewels,
Thank you for taking the time to post your informative review. At the time of your purchase placed on 6/23/2008 8:27:01 PM, the item you had purchased was available and we had shipped out the order via USPS First Class. However, it looks like the package was lost as there were no updates made on the tracking information we have provided. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please contact Vince at 909-989-6887 or by email at vince@monoprice.com. We appreciate your patience and understanding.
”
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![Share](javascript:share_rating({"review_body":"Monoprice won\u0027t post my review on their website because I\u0027m not giving 9 or 10 of 10 rating. Now I understand why all you can see on the product page is 10 of 10!!! That really annoys me. When I purchased the product (HDMI cable), I relied on excellent reviews and I didn\u0027t know I\u0027m looking at biased and censored reviews.<br>Update 2\/24\/09: As of now they haven\u0027t posted my review but posted another 10 of 10 review!!","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/444251#comment444251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"SeanHere","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am EXTREMELY disappointed and frustrated withMonoPrice. They caused me a HUGE inconvenience by misrepresenting their stock levels. In addition to this, I placed this order and paid extra for Overnite delivery and they sent me an email telling me it would be delivered today. I received no delivery today, and then they bother to contact me at 3:58 pm to ask me what to do about their frigin stock problem? I now have to go down to a local store and purchase a replacement for their f- up at full retail and kiss any margin I have on this item goodbye. I also need to explain to my client why none of the things I ordered from them were able to get installed because guess what, they didn\u0027t send them \u0022Overnite\u0022. MonoPrice has royally screwed up!!! I have been purchasing quite a bit from them lately and was planning on structuring some of my operations around using their services. Well they can forget that now. MonoPrice has proven itself to be unreliable and I can\u0027t work with that when I am guaranteeing myself to be reliable to my clients.<br><br> Great pricing guys but f- up service!","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/503562#comment503562","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"AbleToCable","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have good products BUT thier delivery times are the worst I have expierienced. Ordered an order of calbes and switches on Monday and will not recieved until a weeek latter. On the same day and time ordered a NAS drive form buy.com and it was at my office the next day, less than 12 hours from ordering and to add insult buy did not charge for shipping. I really wish monoprice would do something or talk to UPS. They are losing buisness and causing customers to find other suppliers. Mono you should fix this if you do not want your competitors taking away your customers. Still waiting for my order as I write.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/506301#comment506301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"eda29","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"poor service...on the website, it says 3-4 business days for USPS priority...emailed twice after waiting for a week from shipping date...no response...called-put on hold for long time...got standard excuse-\u0022wait for 8 more business days and call back\u0022...excuses, excuses...no resolution nor discount.<br>UPDATE: After the above posting, shipping charges were refunded.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/428229#comment428229","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"calgold08","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not worth it! This company is very difficult to order from. They do not keep sufficient inventory on hand of common items or uncommon items both. It is a first come first serve environment and one\u0027s window of opportunity is about 2 nanoseconds. They are constantly out of stock on the majority of items one tries to order. They offer the opportunity of receiving Email alerts when an item comes back into stock, but it does not help because by the time one receives the alert to place the order, the item is gone again even if one places their order immeadiately following the email alert!<br>I can not speak to the quality of thier products as I have been trying to place an order for 30 days now and still no success.<br>Their customer service is worthless as well. <br>If you want to order one piece at a time, can move faster than anyone else and want to pay high shipping costs by doing so than order from this company, but your not saving any money. If you don\u0027t like practicing frustration, have a real need for any of these items and want to get something going then you are better off even shopping at an upscale electronics store and paying $100 for your HDMI cable and what have you. At least you stand a chance of actually purchasing and receiving your product in a physical store.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/448957#comment448957","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"Adam2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Status shows shipped, overniteexpress.com says the tracking # never registered in their system, no phone call from monoprice.com regarding issue.<br>Cables were to be drop-shipped to a customer of mine, they never received them. Should have stuck with cat5ecableguy.com as you can call them and speak with a human right away.<br><br>Very unhappy customer right now. ","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/505255#comment505255","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"mattsn0w","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wanted to buy a USB cable for my new Razr2 V9. Ordered it 11 days ago. Got an immediate shipping notice. Was ecstatic. Fast forward to today, July 3rd. Still nothing. Looked up USPS tracking# and it said they were notified to expect shipping but that was all. Doesn\u0027t even look like the item shipped yet. Looked through their store tonight and see it\u0027s out of stock. So what seems to have happened is that the item was out of stock, someone screwed up and did not update the site, let my order go through, AND never even let me know if my item was out of stock. Am I just supposed to sit here and wait and am responsible for finding out whether it\u0027s out of stock or not when I\u0027ve already gotten a shipment confirmation?? Completely ridiculous. Would not order from them again.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/391115#comment391115","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"rainyjewels","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When I placed this order, I was notified that the shipping method that I selected (USPS 1st Class) would take 3-4 business days.<br><br>I placed this order on Saturday, Nov 14. The following Monday (Nov 16), MonoPrice\u0027s website showed my order as having shipped out, and provided a tracking number. After waiting 4 business days, and not receiving anything, I contacted the company on Friday Nov 20. I was told that in fact, the order had *not* yet shipped, and would ship that same day. I questioned why the website still claimed that it had shipped and was told it was an error. I was not pleased, and asked whether they could expedite the order via a faster shipping method, and was told that it would ship that same day via Overnite Express, for delivery the following Monday (Nov 23). Furthermore, I was promised that I\u0027d receive an email that same day with the new shipment tracking number. When I hadn\u0027t received any email, and the website still listed the old, erroneous shipment tracking number, I contacted Monoprice a 2nd time on Nov 21. I was told that my order had still not shipped, and no one could provide an explanation why I was told that it would the previous day. At this point, I was incredibly disappointed with the errors and misinformation. I was told yet again, that my order would ship the following Monday (Nov 23) via Overnite Express, and that I\u0027d receive an email with the tracking number. This time, it actually did ship, and I received the order the following day (Nov 24). ","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/517007#comment517007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"netllama","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After being excited at the pricing and quantity and quality of the merchandise these folks sold, I am very upset at the shipping process. WHO MOVES A WAREHOUSE THE MONTH BEFORE CHRISTMAS!!!!! My order has been sitting somewhere (very hard to tell with the tracking info that UPS is putting out) and now rescheduled for 12\/1!!! How does it take 12 days or more to get a very small order to someone in this day and age? I will NEVER use these folks again.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/comment\/517900#comment517900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"jcatmull","rating":"1"}, "single");){kind=link}
"Same day shipping my ass I got a shipped notice on the 5th then on the 7th I got a notice that it will not ship until the 21st so which is it? either way they are lying. The two weeks wait kinda kills the point of the priority shipping I paid for."