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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 11701 6th Street Rancho Cucamonga, CA 91730 USA
    • Contact: support@monoprice.com
    • Phone: 909-989-6887
    • Customer Support: 909-989-6887
    • Business Hours: 7:15am(pst)- 6:45pm(pst), M-F 9am(pst)-6pm(pst), Sat-Sun
    • Fax: 909-989-0078

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.36/10 9.36/10
    Chance of future purchase: Rating 9.31/10 9.31/10
    Shipping & packaging: Rating 8.53/10 8.53/10
    Customer service: Rating 9.47/10 9.47/10
    Return/Replacement policy: Rating 9.12/10 9.12/10

What is this?

5,003 Customer Reviews

Rating 10/10
5/5
modified review posted

"I realized within minutes of placing my order that I wanted one item in a different color. I canceled my order immediately. To be sure I wouldn't be charged and for additional information, I turned on the live chat feature. Victoria answered all my questions and was both friendly and helpful!"


Rating 10/10
5/5
modified review posted

"i am very happy that there is person on the other side of the online ordering system that we can talk to when a concern is needed on top of it all she is a real person who is very willing to help thank you victoria m. I am just hoping that our effort goes well thank you"


Rating 10/10
5/5
modified review posted

"I chose the incorrect shipping method, so I requested a chat...Victoria M was VERY helpful and I was able to change the method. She was great and I appreciated her assistance.
Thank you
"


Rating 10/10
5/5
modified review posted

"Great site. Usually has what I need and the prices are better than the box stores. Service is good to. I placed an order, had an issue, and chatted with Victoria. She was very helpful. She personalized the chat so I felt as if she cared. She was patient and witty through what seemed like a slow down with their system."


Rating 10/10
5/5
modified review posted

"I ordered a bunch of cables from monoprice, and realized I forgot a couple things, so I opened the chat and a customer service rep named Alann was great help! He deleted the item i made a mistake on and added my others! Got me the best price, and was very friendly! "


Rating 10/10
5/5
modified review posted

"Ordered two USB 3.0 cables and Victoria M was very helpful in refunding the shipping charges that were not originally applied on the website for the Android promotion."


Rating 10/10
5/5
modified review posted

"Needed assistance with an order the CSR Victoria M helped resolve my problems in minutes. Great, prompt service."


Rating 10/10
5/5
modified review posted

"Excellent price and service"


Rating 10/10
5/5
modified review posted

"I ordered headphones and week later they got a free shipping promo. I chatted with them and they gave me store credit."


Rating 10/10
5/5
modified review posted

"I forgot to add an item to my order before I submitted it. Allan C, the customer service rep at Monoprice, kindly reminded me that in the future Monoprice may not be able to add items to an order once it has been placed, but because my order had not yet been processed, he successfully updated my order and quickly took care of the remaining payment details afterwards. Thanks!"


Rating 10/10
5/5
modified review posted

"Alann kicks butt! Had an issue and it was taken care of lightning fast.

A magician! Wish I had him on my team.
"


Rating 10/10
5/5
modified review posted

"I have ordered quite a bit from them in the past year, and have had a few issues with some items. They replace without any questions, immediately, and without requiring me to send the defective ones back. Considering that alone, they are great - but they also have the best prices on stuff!"


Rating 10/10
5/5
modified review posted

"Spoke with Danielle P on the phone, when I called to confirm my order. She was helpful and curtious. She answered my questions throughly and clear. I'm glad some places still have great customer service. Definitely would buy from mono price again, due to the cheap prices and awesome customer service staff. "


Rating 10/10
5/5
modified review posted

"1st time order with Monoprice.com and so far so good. Very easy site to work with and order. I did have a question and used the online chat. Alann C assisted me and was very helpful and was able to answer my question and assist! Would definitely order from Monoprice.com again."


Rating 8/10
4/5
modified review posted

"Victoria M was very quick and delivered a quality customer experience when I wanted to know what happened to my incomplete order and came to live chat for help.

I am disappointed that the order came incomplete.
"


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