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  • monoprice.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 11701 6th Street Rancho Cucamonga, CA 91730 USA
    • Contact: support@monoprice.com
    • Phone: 909-989-6887
    • Customer Support: 909-989-6887
    • Business Hours: 7:15am(pst)- 6:45pm(pst), M-F 9am(pst)-6pm(pst), Sat-Sun
    • Fax: 909-989-0078

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.66/10 7.66/10
    Chance of future purchase: Rating 5.71/10 5.71/10
    Shipping & packaging: Rating 4.69/10 4.69/10
    Customer service: Rating 5.12/10 5.12/10
    Return/Replacement policy: Rating 5.13/10 5.13/10

5,466 Customer Reviews

Rating 2/10
1/5
2016-08-19

Good product lossy logistics

"My first order arrived without one item. Still waiting on the part. I later placed a second order with expedited shipping. It should have arrived today.
Laser-ship website claimed they attempted delivery. I was at the location all day no one came nor did anyone attempt to contact me. I finally got through to Laser-ship this evening, best I could hope for is delivery the next day.
DON'T WASTE THE MONEY ON EXPEDITED SHIPPING!
"



Rating 10/10
5/5
2016-08-14

Want to pay higher prices?

"Then shop elsewhere! You just can not beat Monoprices prices!"

This review was modified by mead_dogman on August 14 2016 08:42:07 AM

Rating 10/10
5/5
2016-08-11

Excellent Experience

"Monoprice is great store for your cables and electronics. Great prices, fast shipping excellent customer service."

This review was modified by Ajlo on August 11 2016 05:43:48 AM

Rating 2/10
1/5
2016-08-05

No Customer Service just CSR arrogance

"No customer service just arrogant CSRs

Cant meet their own standards for processing/shipping time.

Processing day – August 1 AKA Business Day 1
Processing day – August 2 AKA Business Day 2
Processing day – August 3 AKA Business Day 3
Ontario, CA, United States 08/03/2016 22:16 Departure Scan
Shipping Day 1 – August 3 Aka Business Day 3
Shipping Day 2 – August 4 Aka Business Day 4
Shipping Day 3 – August 5 Aka Business Day 5
Shipping Day 4 – August 8 Aka Business Day 6
Shipping Day 5 – August 9 Aka Business Day 7
Scheduled Delivery:
Tuesday, 08/09/2016, By End of Day

This is not as stated on your website regardless of your comments below as to processing time (realistically it took three business days to process as compared to your one day standard as shown in the link below).

http://www.monoprice.com/help?pn=termsofuse#returns

UPS Ground 3-5 business days depending on location plus 1 day processing time. For example, it takes 1-2 business days for CA and 4-5 business days for NY (Monday-Friday).

They haven't changed since their data breach occurred years ago.
"


Rating 10/10
5/5
2016-07-18

How Much for the "White" cable?

"You can't have too many of these. One at the computer for syncing. #2 at the charging location where all the portables live at night. #3 in the car, because, well, because. And finally one in her purse, because the rest should live where they live. Three of these for the price of one "White" cable. No more "my phone/pad/book needs charging. Where's the cable?""


Rating 6/10
3/5
2016-07-12

Solid products, lousy shipping and poor disclosure of carrier

"Monoprice has always provided great service, products and prices.

However, for my most recent order, I made the terrible mistake of choosing "Monoprice 1-day" shipping. This was unfortunately Golden State Overnight (GSO) shipping, though the carrier was not clearly disclosed in the checkout process.

They left a tag instead of a package, with no way to release the package (containing low value items like USB cables) for delivery except for contacting Monoprice.

Hopefully the release will go through and the package will be delivered tomorrow - bug GSO's poor service and inflexibility (no way to release online or via the door tag) makes even USPS look good.
"

This review was modified by badger42 on July 12 2016 06:16:29 PM

Rating 2/10
1/5
2016-07-11

BEWARE FRAUD! Monoprice sells 5 year old hard drives as new, admits to knowing the issue

"I purchased a "clean pull" hard drive which was described as having "never been used and never burned." When I checked the health of the drive (using Crystal Disk Image), it showed that the drive had been on for almost 5 YEARS! I contacted customer support and they said that they had been receiving a lot of similar complaints. Given the tiny fraction of the people who actually do check drive health, getting A LOT of complaints sounds to me like EVERYONE who checks it complains. I work in IT. When explaining this situation to my coworkers, most of them admitted to not checking drive health when they purchase drives. The drive is still listed as never used (http://www.monoprice.com/product?c_id=114&cp_id=11403&cs_id=1140303&p_id=16002&seq=1&format=2).

Monoprice is KNOWINGLY committing FRAUD! Do not buy their products! They offer nothing but a return when you catch them in the act.
"


Rating 2/10
1/5
2016-07-08

Delivery to Canada does not work - do not buy

"Monoprice has good products but crappy delivery for Canada.They use DHL which, probably to save money, use Canada post to finish the job.
They fail delivering (it's the second time it happens to me) and cannot print an address correctly and always miss something on it (like the name of the company or something else). They then have to send it back to the US and redo it all over again.
Not worth the trouble.
"

This review was modified by Eagle_montreal on July 08 2016 05:20:22 AM

Rating 4/10
2/5
2016-07-04

SLOW SHIPPING

"LASERSHIP IS HORRIBLE! 2 Day shipping... 4 days and counting.. still have not received package."

This review was modified by cbohaker on July 04 2016 11:16:31 AM

Rating 2/10
1/5
2016-06-16

Great company, miserable shipping

"If it wasn't for the shipping, Monoprice would be 5*. But until they stop using UPS, 1*"

This review was modified by rvlesh on June 16 2016 07:47:51 AM

Rating 10/10
5/5
2016-06-15

Monoprice saved the day!

"Just a quick note that Monoprice customer service is among the best in the industry. Had a shipping issue, MP sent a replacement next day at no charge with no questions asked. Wish everyone would take care of customers like MP. Thank you!!!"

This review was modified by endlayerkev on June 15 2016 09:25:20 AM

Rating 4/10
2/5
2016-06-11

They really caused problems with this one...

"Ordered this 5/28 knowing we needed this for the 6/4 weekend. Five days AFTER the order which was paid by Paypal which I use all the time, received an e-mail that the order was still payment pending. Multiple responses to the customer service person that was sending this message (and it was not a "generic" e-mail address ALL went unanswered. Finally received the items 6/7 which was TOO late. Yes, we will use them going forward and yes they are what I expected, but this was handled terribly!

While my overall rating needed to be dissatisfied as that is all it shows (even though many others asked for) we have purchased a lot of items from Monoprice and are overall satisfied. This however was a terrible experience.
"

This review was modified by LarrySheboygan on June 11 2016 09:54:15 AM

Rating 10/10
5/5
2016-06-09

Very good

"Hi

This product is really good and work well under heavy use. Usually we works with it no less than 10 daily hours 6 days per week during a year and works really good.
Only need a pen replacement every 9 months under this circumstances.
"

This review was modified by Hephzi_bah on June 09 2016 10:22:05 AM

Rating 10/10
5/5
2016-06-08

Great service for buying cables and equipment at an affordable price!

"I love monoprice. I recommend it to anybody who's looking for affordability and quality. I have ordered from here many times in the past two years. I have never been disappointed in anything I have bought. Everything is very sturdy and will last you a long time. Treat all these items like you would any other item and you will be satisfied."

This review was modified by witapepsi on June 08 2016 06:41:07 PM

Rating 4/10
2/5
2016-06-01

Untrackable Tracking Numbers

"Provides cheap 'next day' shipping with no carrier and a seemingly bogus tracking number that cannot be used to track delivery either on their site or off.

Claims immediate chat, but no agents available for two days.

Gave up and filed this review after waiting 40 minutes on phone with no answer from their support.
"

This review was modified by jbrisbin on June 01 2016 02:50:52 PM

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