monoprice.com Reviews - monoprice.com/ Ratings at ResellerRatings

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monoprice.com/

Consumer Electronics

Rating 9.73/10 4,399 reviews

9.73/100
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All Customer Reviews (4,446)


Rating 10/10 5/5
modified review posted Jun-16-2013

"Mono Price is the place to purchase all your cables and devices. When ever I am in need of a cable they are the first place I go. I have held off on giving a rating for the RMA process as I have just started the process. The process is going very smooth so far. If possible I will review the RMA process after it has been completed. "

Rating 10/10 5/5
modified review posted Jun-15-2013

"Product delivered as described and on time"

Rating 10/10 5/5
modified review posted Jun-15-2013

"Monoprice has good products and excellent technical and customer support. If you have a defective product, you very quickly get a replacement. You then simply add the return label and return the defective product in the shipping container. No one likes to have to return items but with all the electrical equipment, there are going to be some defects. Monoprice has made the return process as easy as possible."

Rating 10/10 5/5
modified review posted Jun-13-2013

"I live in a relatively rural area and am installing a new home theater system. I placed an order and then realized I needed to add an item. CS - Aubrey B. was helpful, fast, and curteous. I wish she were one of my employees. Monoprice, thank you for going out of your way to help me with my small order."

Rating 10/10 5/5
modified review posted Jun-13-2013

"Great value, but I have had to return/exchange ~15% of the items I have purchased from them due to defects. They handled these situations well, though, which I certainly appreciate. Ultimately, I have been satisfied with every order I have made with Monoprice."

Rating 10/10 5/5
modified review posted Jun-13-2013

"Great customer service! I was looking for a copy of an invoice from back in 2010 and was able to get a copy via email in a matter of minutes just by requesting on LiveChat!"

Rating 10/10 5/5
modified review posted Jun-13-2013

"Awesome support and that too without asking too many robotic questions. Real people, real service, real products :-). Very happy to have bought an HDMI switch that does what a $1000 AV receiver can't. Very very happy and will definitely be buying again."

Rating 10/10 5/5
modified review posted Jun-12-2013

"I have shopped with Monoprice.com before and I have always been satisfied with my orders and items that I have received. When I received my latest order, I found that one item was missing. I contacted them immediately and Jovie, the customer service representative, did a great job at taking care of the issue. The missing item will be shipped in the morning and I should be receiving it later this week. It is really nice to see that there are still companies that value their customers. "

Rating 10/10 5/5
modified review posted Jun-12-2013

"Steve was very helpful in resolving my issue. An item I purchased dropped in price the day after I made the purchase and Steve helped to get me the $40 difference. Was very easy"

Rating 8/10 4/5
modified review posted Jun-10-2013

"Monoprice handled a return for a monitor damaged in shipping pleasantly professionally. It is unfortunate when this happens but their response was quick and professional. They upgraded the replacement monitor to 2 day shipping. "

Rating 10/10 5/5
modified review posted Jun-07-2013

"At the end of checkout I navigated to check on one of the products I was ordering which then looked like it dumped my cart and payment info. Spoke with Beverly via online support and he did a great job in confirming my order went through. Great customer service guys. WIll be recommending you to my friends. :)

Thanks Beverly......."

Rating 10/10 5/5
modified review posted Jun-07-2013

"I love this website. I have purchased almost all my studio cables from monoprice, as well as other products. Every one has been rock solid."

Rating 10/10 5/5
modified review posted Jun-06-2013

"I messed up when I placed an order on monoprice, and DESIRAE helped me solve the issue. I'm quite used to how slow most live chat / e-help sessions can be, but this was not the case this time. DESIRAE was extremely fast and efficient, solving my account login issue in less than 2 minutes. I didn't have to take the trouble of explaining anything indepth, she immediately knew what I was talking about and helped me in a flash. Thanks a ton DESIRAE."

Rating 10/10 5/5
modified review posted Jun-06-2013

"RMA - Cristian M, great service, monoprice in general does a decent job of keeping there customers happy. cristain went above and beyond for me and addressd my unique request for an RMA process

I asked cristain if he could send a link to the surey so i could give him postive feedback about my expeience

ive worked for geeksquad home theater install for about 10 years now i know when my customer fills out my survey i get some street cred and incentive points for doing well i hope cristian does too"

Rating 10/10 5/5
modified review posted Jun-06-2013

"ordered a 27" IPS-Glass Panel Pro LED Monitor WQHD 2560x1440, guaranteed to be problem free. 1st unit I received had some backlight bleeding in the lower left hand corner. Contacted monoprice technical support chat and received immediate help from Josh L., RMA was issued w/o any problems and the new screen is perfect. Price and support make monoprice my 1st choice for my elctronic needs"

 
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