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Store Rating and Reviews monoprice.com

Homepage: http://www.monoprice.com/
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.40 / 10
Six-Month Reviews: 134
Lifetime Reviews: 1577

   


Lifetime Rating: 9.73 / 10
All Stores Avg.: 8.07
9.33 Pricing of Products and Services
9.48 Likelihood of Future Purchases
8.71 Shipping and Packaging
8.43 Customer Service
8.30 Return or Replacement
Show Reviews Read all 1,577 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
9477 London Way  
Rancho Cucamonga, CA 91730  
USA
customer support email:
sales@monoprice.com
phone:
909-989-6887
customer support:
909-989-6887
business hours (est):
Monday ~ Friday: 7:15AM ~ 6:45PM Pacific Time  
Saturday: 6:15AM ~ 2:45PM Pacific Time  
Sunday: OFF

FAX: 909-989-0078


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 monoprice.com Customer Reviews
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Reviews 1 - 15 of 1602
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Very Satisfied
Reviewer: PicassoB
Click Here to See the Profile for PicassoB

7/1/09 12:07 PM
Have not received the order yet (its a simple order of some banana plugs and speaker stands). But I logged in 5 mins after I ordered to check on something and the order had already been shipped! I had heard that this store was very efficient, but this is amazing! Great prices and easy to review web page. Am coming back here for all my hardware needs.

Very Satisfied
Reviewer: jsmarble
Click Here to See the Profile for jsmarble

6/30/09 4:07 PM
Monoprice is awesome. I've spent over a thousand dollars there in the last few years and have never once had a problem with anything. I can't say enough good things about their products, service, or support. Lifetime cable warranty is just a bonus. I've even emailed product questions and they were helpful in their response.

Very Satisfied
Reviewer: mdsbrain
Click Here to See the Profile for mdsbrain

6/26/09 1:40 PM
The order was packaged and shipped the same day. Selection and pricing were amazing. I will be back to Monoprice.com without question.

Very Satisfied
Reviewer: chrismusaf
Click Here to See the Profile for chrismusaf

6/22/09 5:22 PM
This is my fourth order from Monoprice and they never disappoint! Best quality and lowest prices at the same time. I really have no idea how they do it!

Very Satisfied
Reviewer: illinialumni
Click Here to See the Profile for illinialumni

6/20/09 2:32 PM
Incredible quality hdmi cable. Runs 75ft with great signal. Order was in UPS system almost immediately after order. I will definitely use them again for any cable needs in the future.

Very Satisfied
Reviewer: bp_
Click Here to See the Profile for bp_

6/19/09 8:28 AM
I've shopped at Monoprice a # of times. The prices are great, the quality of the merchandice is great, the shipping is fast and they are very responsive to customer questions and feedback. All around great company.

Very Satisfied
Reviewer: Drok
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6/15/09 12:18 AM
Great products, great prices, and great service. I have placed a few orders from them and I have always been impressed with the quality of their products, and the speed of their service. Orders placed through them are like 80% cheaper then standard retail stores, and that even includes shipping and handling.

Very Dissatisfied
Reviewer: rbtinker
Click Here to See the Profile for rbtinker

6/14/09 11:59 AM
I recently purchased 5 highend HDMI cables from monoprice. I had read many good things about both their products and customer service. Upon installing one of the HDMI cables, it actually made the picture on my HD TV a bit worst. I reinstalled the thinner gauge monoprice cable that came with the Verizon FIOS cable box, and the picture improved. I did this a couple of times to be sure the new cable fit properly. Each time the result was the same.  
 
I requested and RMA number and got an email from Customer Service Rep. Howard Hong. Howard wanted to debate the fact the cables worked and was not inclinded to take the cables back. I explained the situation and he wanted to debate the fact that their cables cannot make a picture worse as the HDMI signal being digital either works or it does not. After a series of 4 emails back and forth with Howard becoming more combative each time, I stated all I wanted to do was return the cables. I had tried one and the others had not been opened. He finally agreed to allow the RMA return. TO add insult to injury, 2 days later I got another very long email from Howard explaining I could not possibly have seen a degradation and included 5 weblinks to prove it.  
 
Howard forgot one factor. Surrounding signal RF interferance and a potential of faulty cable construction on the performance of the cable. But he wanted to prove that he was right and the customer was wrong.  
 
I will not buy from monoprice ever again.

Very Satisfied
Reviewer: xendude
Click Here to See the Profile for xendude

6/14/09 4:26 AM
MonoPrice.com is absolutely wonderful. My father introduced me to this site at the end of 2008 and since then him and I buy all of our computer and home theater cables and accessories from them.  
 
The quality of the products is top notch and the prices are beyond stellar. Even when I pay for the lowest tiered shipping, I usually receive my order within 2-3 business days. I work in a computer retail store and refer all my customers to MonoPrice since they are the only site that makes the Mini DisplayPort to HDMI adapter, something that all the laptops we sell in my store need and my company does not make.  
 
Well done MonoPrice.com. You have some very loyal and happy customers in me, my father and my customers.

Very Satisfied
Reviewer: heynow143
Click Here to See the Profile for heynow143

6/13/09 12:27 PM
Great prices. Fast shipping.  
 
I had a problem with my first order. I had made a mistake on the quantity. Customer service was able to solve the problem very quickly.  
 
A+

Very Satisfied
Reviewer: wilydodger
Click Here to See the Profile for wilydodger

6/13/09 2:32 AM
Monoprice is a no-brainer. Their cables are cheap and extremely high quality. Their shipping charges are also very reasonable and fast. They also wills hip your items within hours of purchase.  
 
I just put together a stereo, and I literally saved hundreds of dollars at Monoprice over shopping at Bestbuy for the cables I needed.  
 
Monoprice is a fantastic online retailer.  
 

Very Satisfied
Reviewer: Bi0NicSQUiD
User Rating: 
Click Here to See the Profile for Bi0NicSQUiD

6/11/09 11:23 PM
I've ordered from them more than several times already and everytime, there's been zero disappointment.  
 
Whether it's a complicated or simple purchase, they've come through as fast, efficient, accurate, and wholly reliable.  
 
They also have some of the best prices around for your most basic needs, and a wide selection of well... so much. Whenever I've made purchases, I always find myself adding more to the cart than anticipated (for many a pending project).  
 
If anything, I'd consider myself a lifetime customer. Monoprice is highly recommended.

This review was modified by its author, Bi0NicSQUiD, on 6/11/09 11:25 PM.

Very Satisfied
Reviewer: anddib928
Click Here to See the Profile for anddib928

6/11/09 10:54 PM
Great experience. They had the lowest price on the cable I needed that I could find online with reasonable shipping rates. I placed the order and received it two days later. Would recommend to anyone.

Very Satisfied
Reviewer: greatgoogly
Click Here to See the Profile for greatgoogly

6/11/09 4:16 PM
These guys/gals are great. Perfect choice for cables at a cheap price at good quality. Items are shipped fast, and if their are mistakes in the order (which did happen once), they fix them right away and without hassle. I have been using them for a couple years now and couldn't be happier.

Very Satisfied
Reviewer: CalgonMe
Click Here to See the Profile for CalgonMe

6/7/09 3:31 PM
Back in the days when signals sent over wires were analog, there was something to be said for thick, well insulated cables that would work well without significant losses. In the era of zeros and ones, a digital signal is tough to lose over 3-12 feet and monoprice.com is the best value in cables there is. I hope people start to realize paying anything more than their prices for cables is ridiculous. Excellent customer service, and even pick-up available from their warehouse (not far from me, but far enough to make gas more expensive than USPS first class mail). Don't think twice... just buy what you need from monoprice.com, unless you like to waste money.

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