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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 11701 6th Street Rancho Cucamonga, CA 91730 USA
    • Contact: support@monoprice.com
    • Phone: 909-989-6887
    • Customer Support: 909-989-6887
    • Business Hours: 7:15am(pst)- 6:45pm(pst), M-F 9am(pst)-6pm(pst), Sat-Sun
    • Fax: 909-989-0078

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.35/10 9.35/10
    Chance of future purchase: Rating 9.35/10 9.35/10
    Shipping & packaging: Rating 8.48/10 8.48/10
    Customer service: Rating 9.48/10 9.48/10
    Return/Replacement policy: Rating 9.26/10 9.26/10

What is this?

5,123 Customer Reviews

Rating 10/10
5/5
modified review posted

"Had a minor inquiry regarding my account. "Victoria" responded to Live Chat right away. Very personable, helpful, as Monoprice always is! If only Comcast understand that being good and cheap was possible... Anyway, I was able to successfully place my Monoprice Business order after that. Will never order items available on Monoprice anywhere else because Monoprice always delivers value and quality that as a small business my customers and I appreciate."


Rating 10/10
5/5
modified review posted

"It was very easy to do the return via chat. Victoria M. handled it quickly and easily."


Rating 10/10
5/5
modified review posted

"I've been wanting to order some items from monoprice for a while. I had a minor problem with my order (a drawing tablet and accessories), since I wanted it delivered to an US address (so it's picked by relatives while on vacation) and my CC is issued in Mexico (where I live). I contacted customer service and they (Audrey, then Victoria) guided me every step to make sure my order wasn't cancelled and got delivered as needed. Great customer service; I'll be ordering more from them in the near future."


Rating 10/10
5/5
modified review posted

"I love monoprice. Can't beat their price. Don't like paying for shipping but well worth the savings on the items...very fair. Customer service is speedy."


Rating 10/10
5/5
modified review posted

"Excellent experience with this company all the time. They're cheap, ship quickly, and are great. Would like to see if the shipping could be combined with Amazon Prime since they are letting you pay that way now. Victoria M. helped me today cancel an order in which i made a mistake within a few minutes. Thanks!"


Rating 10/10
5/5
modified review posted

"Sammy Gutierrez was wonderful!!! He was so helpful and was able to help me with each question/problem I had. "


Rating 10/10
5/5
modified review posted

"A free shipping promo that I heard of via email wasn't reflected in my cart, but when I started a web chat with Monoprice customer service, they immediately refunded me the cost of shipping, no questions asked. I've shopped many times at Monoprice.com and will certainly do so again soon!"


Rating 10/10
5/5
modified review posted

"Great customer service on a return I needed to make. THe products that I did receive were outstanding and at the best price around."


Rating 6/10
3/5
modified review posted

"I just had the pleasure of chatting with victoria m ..a real pleasure ...so nice to deal with real geninue friendly people.she had all the right answers for me and i sure feel alot better now
thanks again
hope you get a raise
people like you deserve to be treated with respect
kindness is a dying breed
"

+ Read user comments

Rating 10/10
5/5
modified review posted

"Always a pleasure to do business with this company, customer service is excellent....you know I mean JOVIE! TY and i am going to be a customer for life!!"


Rating 10/10
5/5
modified review posted

"Monoprice products are a rare and amazing combination of quality and price. I always check their inventory first before other vendors. And I've been 100% satisfied every time with the products that I've ordered."


Rating 10/10
5/5
modified review posted

"Ordered some items from monoprice. was missing 2 items from my order. contacted their online support and Victoria assisted me in getting the items shipped out to me.

The entire process too less than 2 mins. Absolutely amazing service and speed. I would recommend them to everyone if you like amazing prices along with amazing service.
"


Rating 10/10
5/5
modified review posted

"Product was received very fast, in good condition, and when installed worked as expected!"


Rating 10/10
5/5
modified review posted

"Excellent customer service, quality products and bottom-dollar prices. Cheap, fast shipping, too. "


Rating 10/10
5/5
modified review posted

"Awesome customer service! Victoria was fast and friendly!"


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