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"Gearbest is the best site or shop I've dealt with"
Held off on shipping order for 3+ days without telling me
"Typically Monoprice is great, but this order was horrible. Placed my order on Sunday evening and the order was marked as expected to ship the next day. I had order several things I needed for a project for the next weekend and with 3-5 business days shipping, I had full confidence I would have my items in time. However, Wednesday rolls around and I noticed that I hadn't gotten a shipment notification so I check the site for the order status. It has everything marked as shipped, but the order is in progress. That made no sense to me so I contacted customer service. They said that they held off on shipping my order because one of the items I ordered was not available at that location so they had to wait to get it from another location. They then asked if I would like to split the shipments. So, they could have split the shipment ensuring I still got the vast bulk of my order on time or they could just hold everything, not inform me at all, and just send it to me whenever they wanted. I have no idea how long I would have been waiting if I didn't go look for the status myself. Screwed me over on the things I needed. I'll just go with Amazon next time. At least I know it'll get here when they say it will."
"Placed an order. Said it was in stock and would ship out the next day. Order sat pending doing nothing so I attempted to online chat with customer support which after waiting 5 minutes told me nobody was able to chat and closed the window. I called and sat on hold for 15 mins and told they were behind on orders and couldn't see what was wrong. I got off the phone and immediately received an email stating they were cancelling my order with no explanation. Back to Amazon I go!"
"Bought an audio cable from Monoprice. It was defective right out of the box. After 5 business days (and 3 e-mails), still no response from Monoprice. They used to be a great company...not any more. Buy your cables elsewhere!Edit 8/1: Still no response to my return request. Its now been 2 weeks since I e-mailed them multiple times. To make matters worse, on their 'unsubscribe' page , they are claiming to have a 9.84 Reseller Ratings score!!!!!!! What a lie!!!!"
"Product arrived late. Box was not sealed. Small parts floating in bottom of unsealed box. 3d printer was to be assembled. Was not. Parts floating in shipping container. Called to return. Got a #. Days later network down, no pick up info, no one I talk to knows what the f#ck is going on. Will get back but never do. I am still waiting. I will be posting this everywhere I can if I get no response immediatly. Monoprice has my money. Refuses to refund untill they decide when to get back to me. "Extortion and Fraud""
Hope your order goes smoothly, or else you're in limbo forever
"I placed my order on June 26th, and payed with paypal. The funds were deducted from my account immediately, but my order on Monoprice never changed. It just staye as "In Progress". I opened a web chat with a support rep on July 5th, trying to find out what happened with my order. I would normally expect a company to proactively contact me and let me know that something was wrong, instead of me figuring it out on my own. The support rep that I chatted with said that she was helpless to do anything, and that "IT" had to find out what was wrong with the order before either a cancellation/refund was issued, or shipment took place. I asked if they could compensate me either by expediting shipping, or monitarily in some other way, but again, the support rep couldn't answer. Frustrated, I ended the chat, not knowing what would be next, or when it would happen. Today, July 10th, I placed a phone call into Monoprice support, and tried to find out again, what was taking so long. And AGAIN, the support rep couldn't tell me anything about what had happened, nor when it would be fixed. She only stated that she'd escalate to the "IT" team. I tried pressing for escalation to a supervisor or manager, but they were "at lunch". So again, I have no recourse but to continue waiting. Time to file a complaint with Paypal, and go that route. What a complete waste. Normally, I've been happy with Monoprice, but apparently, they're only a great company if things go perfectly."
Monoprice used to be reliable but now... yikes are they bad!
"Their products are okay at best, have had hit-n-miss luck with their electronic components and speakers, good luck on their patch panels, jacks and mounts. Obviously I went there for price, but the quick order turnaround and shipping was a bonus. Well, that's gone now. Their turnaround and shipping has taken a serious dive over the past year or so. They no longer get orders shipped on time, they charge way more for overnight shipping now and don't deliver on that promise. To me that is adding insult to injury, charging way more than before AND not delivering... come on! Last few orders have all been the same story, pay for overnight, order doesn't get out of warehouse on time, shipping is slow or doesn't show up at all, get needed parts elsewhere, attempt to cancel order several times and ways, eventually get someone to respond, feel disrespected and disregarded. Well no more for me! Have spent 10's of thousands of dollars with them over the past few years and I still get treated with complete disregard, I'm just a number and not a valued customer to them. Taking my business elsewhere from now on."
If you're unlucky enough to need to do an RMA, support is horrible and they do NOT respond to inquiries.
"If you get what you ordered and it's good, great. But Heaven help you if you need assistance of any kind. Their support is terrible. They do not respond to emails, and they do not have phone number to call. It's truly that bad, and I will never buy from them again. I had a chance to order my purchase from Amazon, but decided to go with Monoprice because they were cheaper. Now I see why."
NEVER AGAIN!!! THANKS MONOPIECEOFCRAP!!!!!
"I am a Small Business out of Texas. I usually purchase all of our IT GEAR!!! From Amazon but this order I wanted to give Monoprice a shot. I am a new business customer for them!!!!Here is how my experience breaks down so far with 2 large orders!!!!!First order!!!April 28thOrder $400.00 worth of networking supplies for a client and a large project!We paid for ( Next Day: 1 business day : 1ZY511170181347720 )We paid all most $120.00 shipping fees for next day service from the 28th of April!!IT TOOK 5 DAYS to arrive cause mono price messed up and did not get it out on time at all!!!!!We order over 100 cat5e Toolless keystone jacks. These jacks are pure crap and i cant believe Monoprice would sell Crappie product. We contacted mono last week on last week on thurs. It has taken monoprice RMA dept 4 days to just email us a RMA for them!!!!Second Order!!!!May 1stOrdered $450.00 worth of networking supplies for a and a large project!!! ( I have know fallen behind cause of mono price with this and my clients are very upset with us!!!We paid for (Shipped Out via UPS 3 Day Select 1ZY511171281374242)We paid $88.00 dollars for this.We paid $88.00 dollars for 3 day select order on the 1st and should have shipped the 2nd per mono. MONO website said delivered by Thurs the 4th end of day!!! But then it changed and said by Fri the 5th!!! We waited all day friday. Out of 3 boxes we received only 2. This was late friday after noon evening mono was closed so we contacted UPS. UPS Agent Vicki stated Mono price had messed up and did not have all the order ready by pick up date so they only shipped 2. The 3rd Box was suppoed to be here MON by 10am per the UPS agent . Now I go to check tracking 1ZY511171281374242 and now its shows on the 9th by end of day. Thats 7 DAYS after the fact and 6 days after the due date.Ups stated mono will have to refund shipping!!!! I have spent over $1000.00 In less then a week with monoprice and they screw everything up for both my orders. I have contracts with my clients to supply some stuff this stuff is very important to my job. I am know 1 week behind cause of this and could lose my contract cause of Monoprice messing up both my orders!!! THANKS MONOPRICE!!!!!!!!!!!!!!!!!!"
never received the product. Invoice #: 15647074, placed 2.14.17
"just bought some cheap headphones. looked like a nice deal. 3 sets of mid level earbuds for about 25$. thought it was legit. months later: NO RESPONSE TO QUERIES. NO FEEDBACK. CAVEAT LECTOR. this site rips off small buyers. I've had several DJ friends in VA say the same story. BEWARE."
My 1st purchase from Monoprice was excellent
"In searching on Google for cables I needed I discovered Monoprice. Having not heard of them until this search I checked reviews and found a lot of negative ratings and comments along with positive ones. Well, I decided to place my order for the cables and a large weatherproof wheeled hard case at ridiculously low prices. My order was shipped the same day from SoCal and arrived less than two working days later on the very Northern California coast the long way around, as Hwy 101 was closed by the landslide. My shipping cost for this order $8.99. Does it get any better than this? If so, then I want to be there, too. "
Great products, fast shipping, and there for me when I need them!
"I've been purchasing items from monoprice ever since I learned about them. Their prices on cables are so good I would never buy anywhere else.Two days ago I received half an order even though it was marked 'complete'. I contacted them in the afternoon, and the missing cables arrived the following morning. They had overnighted 98 cents worth of SATA cables!I love the company, and am blown over by their customer service. I see bad reviews about them, but in all these years I've never had a single issue!"
Terrible customer service
"I've been a customer since the beginning (2002?) I've always had a good experience until this last year. I've had to reorder several parts as they incorrectly sent the wrong items. I've been trying to get them to send me a missing piece for a fireplace mount for +3mo and they've sent me the wrong item twice. They fail to reply to email and the wait time for customer service is terrible. Most of the time you wait for 20mins and the line drops. I've tried everything to resolve the issue but they don't seem to care. "
Cheap cables; slow shipping; deletes negative reviews
"Monoprice made its bones on cheap cables and they're all right for that; just get extras because they may break quickly. Their other stuff I cannot recommend. It's all short-run ODM stuff, the sort of trash you get when you buy low end private label stuff (e.g. Dynex) but significantly cheaper.Shipping is slower than expected and priced to encourage large orders.Two months ago I posted a 5 star review of a switch. That's still there. Tonight I received a broken microphone clip and posted a review; gone within hours, and the site does not allow you to post more than one review per product. Horseshit. This is a common trick used by a lot of retailers, so in general do not trust any storefront's review section (except maybe Newegg and Amazon, most of the time).Conclusion: OK if you need a bunch of cheap disposable cables. Forget it for anything else and forget customer service or trustworthiness."
customer service returns
"I by error returned the wrong mount to Monoprice. I received an email to this effect. For over a month and many calls to customer service and to the head of the Return Dept. Steven Lobelia,(who gave me his direct number when I was transferred to him once) I have yet to get a straight answer to two simple questions : where is my mount and when can I expect it to be returned to me? No answer to date, I only bounced from a live CS person to voice mails. Good customer service is what distinguishes one seller from another. Parent co. HQ ,i was told by CS, is in Taiwan."