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monoprice.com/

Consumer Electronics, Computer Hardware & Software, and Cellular & Accessories

Rating 9.52/10 3,154 reviews
9.52/100 (6-month rating)
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monoprice.com is a merchant member and currently DOES actively participate at ResellerRatings to monitor feedback and resolve any issues. This merchant is also elite. See all 1,953 merchant members.
 

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All Customer Reviews (3,154)

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Rating 10/10 5/5
modified review posted Feb-05-2012

"Monoprice is excellent. I have ordered wall mounts for TV's, HDMI cables, phone cables, ear bud headphones - everything works, and the price can't be beat. Customer service is great, I love the online chat option. I upgraded to a larger TV, and had to get in touch with them to see if my existing Monoprice mount was large enough for my new TV - Monoprice got the information to me within minutes.

I have returned a few items too, due to not needing them after my installation, and one TV mount with a small mount plate that ended up not fitting my wall - returns are smooth and easy. "

Rating 10/10 5/5
modified review posted Feb-05-2012

"Great products, amazing pricing, excellent customer service and fast order processing / delivery. Can't go wrong with Monoprice!"

Rating 10/10 5/5
modified review posted Feb-05-2012

"Smooth Transaction , Fast Shipping , Great Customer Service - am a repeat buyer which will keep coming back for their great products and awesome prices .. If you havent tried Monoprice then what are you waiting for .."

Rating 10/10 5/5
modified review posted Feb-04-2012

"An excellent company to do business with; I wish all companies could emulate Monoprice. Highly recommended."

Rating 10/10 5/5
modified review posted Feb-04-2012

"As usual, Monoprice delivered the items ordered in exceptional time. Product I ordered was priced better than almost every other outlet and the shipping can't be beat!
When the item arrived I hooked it up and have had no problems.
Once again-Monoprice comes through with flying colors. I would recommend this company to anyone.
As a side note, the one time I had a problem with an order (compatibilty issue) and had to call them, their customer service was very friendly and the problem was resolved quickly and efficiently."

Rating 10/10 5/5
modified review posted Feb-03-2012

"Great selection of Audio and Video products. Great prices and fast shipping as usual.

tamplenh - TX"

Rating 10/10 5/5
modified review posted Feb-03-2012

"Fast delivery, great tech support.
Thanks Jon A!"

Rating 10/10 5/5
modified review posted Feb-03-2012

"Monoprice not only continually provides excellent products that are assured to be in stock, but also backs up their merchandise with excellent customer support and technical advice. I've been shopping exclusively with Monoprice since 2008 for my electronic needs, and never have I once been dissatisfied with the results.

Just recently, I was mistakingly sent a defective product and quickly contacted customer support. Not only was I helped immediately, but I was sent a new replacement free of charge, all within 4 days; which included the shipping time. I would and I do recommend this excellent site to anyone that has electronic needs!"

Rating 10/10 5/5
modified review posted Feb-03-2012

"Always prompt shipping, I had great customer service by support for info re: what I should order. I am VERY SATISFIED with the service and products I receive at Monoprice."

Rating 10/10 5/5
modified review posted Feb-02-2012

"First off, I've loved Monoprice for years, but this is the first time I felt the need to really get off my duff and post a review and it's because of the amazing customer service I received from Nick C. in the RMA department this evening. Truly beyond the call of duty and just awesome.

Monoprice always offer the best prices and quality on anything they sell. It seems almost too good to be true at first when you're used to the price gouging you see at the big box retailers, but I've yet to come across anything that isn't top quality regardless of the price. Sure you could pay 5-10x at a big box, but you would actually end up with a LESSER quality item despite emptying your wallet. That's what's so crazy about Monoprice.

Due to the quality, despite buying tons of stuff from Monoprice over the years, I had yet to really have a need to contact customer service. Sure I've returned extra parts here and there, but never anything crucial.

That was until tonight when I had the privilege of working with Nick C. I'd just learned earlier this week that we would be hosting a pretty massive Super Bowl party. As such, I needed to be able to add another viewing room so we had enough seating for everybody, so I purchased a HDMI extender and switch along with cabling on Tuesday and 2 day aired it so I'd have a chance to get it all setup for the big day.

That's when disaster struck! My HDMI extender initially seemed ok, but started blinking weird and stopped working after a few hours. Panicked, I hop online to start a support chat and was transferred to Nick.

I explained my predicament. Monoprice generally doesn't delivery on Saturday so even if I selected next day air as the replacement method, I wouldn't get it until Saturday. But Nick C. being the awesome RMA ninja that he is offered to PERSONALLY call UPS first thing tomorrow when he gets into work to try and schedule a Saturday delivery so I'd have my extender all working for the big game.

WHO DOES THAT? That is just above and beyond the call and the epitome of what customer support can be. Nick's going to email me after he talks to UPS tomorrow, so I'm hopeful it'll work out, but even if it doesn't, I'm just floored by the effort Nick put forth for a random customer like me.

tl;dr: Monoprice's price, quality, and customer service / Nick C. in RMA are excellent and beyond-the-call awesome."

 
 
 

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