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4,392 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/monoprice","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","store_rating":"9.51","total_reviews":"4392"}, "store");)
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posted Jun-10-2013 
![Share](javascript:share_rating({"review_body":"Steve was very helpful in resolving my issue. An item I purchased dropped in price the day after I made the purchase and Steve helped to get me the $40 difference. Was very easy","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3051115#comment3051115","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"giantdhk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Monoprice handled a return for a monitor damaged in shipping pleasantly professionally. It is unfortunate when this happens but their response was quick and professional. They upgraded the replacement monitor to 2 day shipping. ","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3034651#comment3034651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"meursault657","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"At the end of checkout I navigated to check on one of the products I was ordering which then looked like it dumped my cart and payment info. Spoke with Beverly via online support and he did a great job in confirming my order went through. Great customer service guys. WIll be recommending you to my friends. :)<br><br>Thanks Beverly.......","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3017855#comment3017855","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"david-bennett","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love this website. I have purchased almost all my studio cables from monoprice, as well as other products. Every one has been rock solid.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3014141#comment3014141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"stovetop617","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I messed up when I placed an order on monoprice, and DESIRAE helped me solve the issue. I'm quite used to how slow most live chat \/ e-help sessions can be, but this was not the case this time. DESIRAE was extremely fast and efficient, solving my account login issue in less than 2 minutes. I didn't have to take the trouble of explaining anything indepth, she immediately knew what I was talking about and helped me in a flash. Thanks a ton DESIRAE.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3011613#comment3011613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"AeroOnFire","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"RMA - Cristian M, great service, monoprice in general does a decent job of keeping there customers happy. cristain went above and beyond for me and addressd my unique request for an RMA process<br><br>I asked cristain if he could send a link to the surey so i could give him postive feedback about my expeience<br><br>ive worked for geeksquad home theater install for about 10 years now i know when my customer fills out my survey i get some street cred and incentive points for doing well i hope cristian does too","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3008889#comment3008889","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"rdizzle1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered a 27" IPS-Glass Panel Pro LED Monitor WQHD 2560x1440, guaranteed to be problem free. 1st unit I received had some backlight bleeding in the lower left hand corner. Contacted monoprice technical support chat and received immediate help from Josh L., RMA was issued w\/o any problems and the new screen is perfect. Price and support make monoprice my 1st choice for my elctronic needs","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3005731#comment3005731","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"sticklorat","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just received excellent customer service from Monoprice via live chat. The live chat client was convenient and easy to use. I especially liked that Monoprice provides a way to rate your tech-savviness before entering the chat. Much of my frustration with tech support in the past has been related to either the technician needing to assume I am the lowest common denominator when it comes to tech knowledge, or else being paired with a technician not knowledgeable enough to answer my questions. I feel this is an innovative way to cut down on those situations, and therefore customers' frustration.<br><br>I had some questions about the differences between some of Monoprice's products. I spoke with Michael M and had my questions answered swiftly and clearly. Michael was knowledgeable, not just regurgitating information easily found on the products' pages (which is all too common with these things) but clarifying and expanding on that information. He made sure all of my questions were answered to completion. <br><br>I have purchased products from Monoprice several times in the past and have never been disappointed. Today was my first time dealing with their customer service, and I can confidently state that the quality of their service lives up to that of their products.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/3004859#comment3004859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"Faokryn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received an item that was damaged during shipping and I have to say that my CSR, Beverly E., was one of the most helpful people that I have ever dealt with. She was patient with me as I struggled with technical issues with my email and took care of my problem right away. She is awesome. This is my first experience ordering with Monoprice and I can definitly say that I look forward to doing business with you again.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2996247#comment2996247","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"waylonw","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great compact case for carting all your cables, usb, cords and other items that general float in travel bags. Zips closed and secures them inside. LOVE this item it always travels with me even to European places","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2983949#comment2983949","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"rjustason4","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipped as quickly as suspected. Received several emails with shipment and order progress and follow up. Highly recommended for repeat business. ","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2980605#comment2980605","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"mfaner","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some cables and tried to cancel it the same day. They wouldn't cancel the order and shipped it out two days later. The cables were supposed to be 10 feet each, but were at least 3 inches short. What a hassle. <br>First they said I had to take a picture of the cables with a measuring tape. They refused to give me a refund unless I shipped it back to them. <br>They ended up refunding my money, so I have to give them four stars for good customer service.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2973035#comment2973035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"mitchflorida","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is more a review of UPS and Monoprice together. I paid $29 for next day shipping for $16 worth of product because I needed it next day. UPS did not deliver it next day, either they stopped by during the short period no one was home and did not leave it at the neighbors or at the front porch, or they just did not bother because the route was too full. In either case, $29 for shipping was extremely high in the first place just to ship a packet of cables but I was willing to pay it for the next day service.<br><br>I did not receive my package next day, I actually received it on Monday 3 days later. I emailed monoprice customer service and they filed a claim with UPS to get my full shipping charges back. They were very prompt and polite and got me my money refunded. Sometimes mistakes happen but its how mistakes are handled that matters, and in my opinion, Monoprice handled this shipping mistake in a manner that will keep me a happy and returning customer. Thanks monoprice customer service for turning a negative into a positive. ","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2970181#comment2970181","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"cgcomito","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"we received what seems to be a defective VGA cable, reported it and very happy with the response from Monoprice to try and resolve our issue.","link":"http:\/\/www.resellerratings.com\/store\/monoprice\/review\/2969835#comment2969835","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/monoprice.jpg","store_name":"monoprice.com","username":"immhsr","rating":"5"}, "single");){kind=link}
"I have shopped with Monoprice.com before and I have always been satisfied with my orders and items that I have received. When I received my latest order, I found that one item was missing. I contacted them immediately and Jovie, the customer service representative, did a great job at taking care of the issue. The missing item will be shipped in the morning and I should be receiving it later this week. It is really nice to see that there are still companies that value their customers. "