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Stores > MoissaniteCo.com

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  • MoissaniteCo.co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
    • option not available Check
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    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.83/10 5.83/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 5.83/10 5.83/10
    Customer service: Rating 4.17/10 4.17/10
    Return/Replacement policy: Rating 4.17/10 4.17/10

29 Customer Reviews

Rating 2/10

Sub-par service; Nice-enough product

"Sent the wrong item. When I asked about it, I received a snarky response. Because the item was a gift and time sensitive, I had to go with another gift all together, which was very disappointing. MoissaniteCo.com's customer service person offered no help and did not seem interested in alternatives despite their mistake.

Return was straightforward enough; unlike others who did not like their piece, I was not subject to a restocking fee as the wrong item had been shipped. It took over a week for the refund to process. When I asked about it, I received another snarky response. It did appear that the refund had been processed immediately, once it posted, but the condescension from the staff-person after their mistake was astonishing given their mistake.

As for the product it was fine, although I cannot speak to how it would hold up since I did not keep it. I cannot tell the difference between diamond and moissanite. I ultimately purchased almost the identical item but in diamond form. My wife and mother-in-law were able to tell the difference immediately when showed (and I had not told them one was a diamond and one was moissanite) before sending the return. It is very pretty, make no mistake, but it does not necessarily fool people who are familiar with jewelry - even non experts.

In all, although I spent (much) more on diamonds, I do not regret it. The customer service would have been better if it had been lousy or nonresponsive instead of outright rude. As inflated and stupid the pricing of diamonds is, paying so much for what's not a diamond seems even more foolish. Would not do business with MoissaniteCo.com again for any reason. Probably would not buy moissanite again because it will be apparent to some, but it is a matter of taste.

This review was modified by oneoffrater on February 09 2016 08:49:29 PM

Rating 10/10

"My Forever One Moissanite ring came recently and my husband and I were blown away with the clarity and brilliance of the center stone. It is absolutely stunning! We are very happy to spread the word and let everyone know that this company has the best customer service. Shoutout to Chris in customer service for his patience and working with us. Thanks again!!"

This review was modified by wrightamanda on November 29 2015 01:34:36 AM

Rating 2/10

"Terrible communication. Do not ever order custom, go local for that. There is no advice, so my $1300 ring doesn't work with my curved bands. A real jeweler would have asked and noticed. All friendly when in sales mode but after the sale communication ceases no matter how many pleading emails you send. Stuck with $1300 ring I cannot wear, even if I got a different band it turns out the white gold is make with nickel and I'm allergic. Asked for rma and was ignored until after the 30 day window. Saved for this for years as I am disabled and this cold as ice company broke my heart. Trying to sell ring on ebay, will lose at least $500. "

This review was modified by GraceKn on November 28 2015 11:46:39 AM

Rating 8/10

"The product itself, quite good, the but the service I felt was quite lacking.

Here's why: They made an error, sent us the wrong sized ring. Upon asking for reimbursement of shipping and duties, they opted to only refund me what their shipping cost was, not what I had to pay to send it back. Promptness to respond during crunch time seemed lacking. Accuracy of response also seemed less than ideal.

Purely based upon the product though, very good. The look is good, the quality of the work seems fine, no concerns – looking at the band, no blemishes/errors.

It saves you a lot of money, which for some, will matter. It was a nice perk to me since my fiance opted for this, which basically allowed me to use that money towards our honeymoon instead. =)

Rating 10/10

"I purchased wed359 from MoissaniteCo with a 1.5 caret Moissanite center stone to replace my original wedding ring, which was stolen. This ring is a wonderful conclusion to a sad situation. I had purchased three different diamond rings in town but was ultimately unsatisfied with what we could afford size-wise and took each of them back (my original ring had a 1 caret center with 2 carets on the bands). Then I remembered the beautiful Moissanite 2 caret earrings my husband purchased for me several years ago, which I love and wear all the time. This ring has more shine than my VS1, I-color diamond without a doubt. So much fire. For purposes of preserving the stone, I am also happy with how low the center stone sits in the ring, which was not apparent from the pictures online. I was considering purchasing a second wedding band to wear on the other side but am not sure there's enough room (need to consult hubby on that). I wish I could post a picture as the black and white photos on this site do not do the ring justice. My only regret is that we spent so much more money on the first ring. I could not be happier with my Moissanite!!!!!!"

Rating 2/10

"If you enjoy the following, then this is your website:

1. Waiting 3 weeks to get a response to your email
2. Continuously following up on your own emails and writing to them 5 times just to get 1 response since they do not respond
3. Not receiving all answers to your questions
4. Repeating this process over and over

This review was modified by Dasher21 on April 18 2015 11:49:03 AM

Rating 10/10

"After a long exhaustive search of all of the various diamond alternatives and Moissanite sellers we decided on Moissanite Co because of their great service, patience, price and flexibility. I had a billion questions and wanted to make a few changes to one of their styles. The ribg is phenomenal and my fiancé is already shopping for a band. I highly recommend them."

This review was modified by GabeStev on February 28 2015 09:53:36 AM

Rating 2/10

"Horrible customer service! This company demonstrates an overall lack of integrity. My fiance ordered my engagement ring from moissaniteco and we were very pleased with the moissanite stone as we did not want to support the diamond business. However, when we went to order the matching band. They jacked up the price, since we were ordering it separate from the engagement ring. They accredited this price increase to shipping and processing, I did not agree with this, however we ordered the ring anyway. When it arrived it did not match my engagement ring, I checked and double checked my information to make sure I ordered the right ring and we did. I figured the company made a mistake and they would fix it, since it was after all THEIR MISTAKE. I emailed moissaniteco's JOKE of customer service about the problem, I offered to take pictures of the ring and send it to offer proof. All they replied with was that I needed to return it within 30 days and that I need to pay the shipping and restocking fee. I was floored. This was their mistake. MoissaniteCo lacks overall integrity and professionalism. I HIGHLY ENCOURAGE YOU NOT TO DO BUSINESS WITH MOISSANITECO."

Rating 10/10

"I own two pieces of MoisaniteCo.com jewellery, a 1.5 ct amora enhanced engagement ring and a channel set eternity band. I cannot say enough great things about both of these pieces. Their jewellery is well crafted, and their customer service is excellent. I have dealt with Chris for both purchases. Both my husband and I are very pleased with both rings. I will be purchasing a tennis bracelet, and earrings from them in the future as their stones are stunning!"

Rating 10/10

"Excellent customer service."

This review was modified by Celine1 on December 27 2014 07:29:01 AM

Rating 10/10

"We did a lot of research before purchasing. We couldn't be happier with our decision to shop at MoissaniteCo.com. The wedding set arrived pretty fast, all of the questions we had were answered quickly, and we will continue to purchase from MoissaniteCo.com in the future. "

This review was modified by gerianneb on December 06 2014 12:48:02 AM

Rating 10/10

"I am really happy with my engagement ring I got from moissaniteco, it is as beautiful as the picture and it really is my dream ring.
Everything was just positive with working with them!

This review was modified by hannasamuelsson on June 15 2014 09:51:29 AM

Rating 4/10

"I am so unhappy with the two rings I just purchased from MoissaniteCo.com. They're sized all wrong, much smaller than I asked for and the three stone has issues with the prongs. I'm afraid to return them for fixing now that I've gone online and have seen the not so favourable reviews. I will see what my local jeweler can do for me. So disappointed."

This review was modified by Errin1 on January 25 2014 12:05:56 PM

Rating 2/10

"Please seriously reconsider before buying from Moissanite co. I actually searched around and read reviews and thought "well a lot of reviews seem positive so those few negative reviews can't really be all that true." Boy was I wrong.

I just received the engagement ring that I was going to give my fiance, but it looks like it has been down a GARBAGE DISPOSAL. There are so many dents and cuts on it it is insane. There is no way anyone could have felt "this is a quality product" when sending it out.

On top of that, THERE IS NO PHONE NUMBER! This right here is a RED FLAG that I wish I would have caught. I'm a lawyer and used every trick in the book to try and pry a phone number out of them when on their "online chat". What happened? The manager told me to stop "insulting the company" (Amy) or she would terminate our chat. I was merely angry that they essentially ruined the ring I was going to give my future wife and this is the kind of gall they have in return.

Needless to say they terminated my chat without offering to repair it or exchange it and now I can't get back in contact with them as I think they're blocking my IP address. I'm having to file a lawsuit against these scamsters just to get them to talk to me.

Please think it over. You know deep down that companies that don;t have phone numbers are just bad news. Learn from my mistakes

This review was modified by Clay333 on October 28 2013 11:04:54 AM

Rating 2/10

"I bought a anniversary ring from Moissanite & Co, the ring was very disappointing but I had taken off the "security tag" which enables a full refund so my return was void. Not 3 months later one of my stones had fallen out. Very cheaply made!!! Would NOT recommend this company or their product. Too expensive for a mediocre product at best! Don't waste your money!"

This review was modified by ccgifford10 on June 18 2013 12:43:17 PM

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