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Store Rating and Reviews ModchipCentral.com

Homepage: http://www.ModChipCentral.com Shop Now at ModchipCentral.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.89 / 10
Six-Month Reviews: 19
Lifetime Reviews: 99

   


Lifetime Rating: 8.66 / 10
All Stores Avg.: 8.13
6.97 Pricing of Products and Services
7.24 Likelihood of Future Purchases
7.08 Shipping and Packaging
7.50 Customer Service
4.00 Return or Replacement
Show Reviews Read all 99 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 

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 ModchipCentral.com Customer Reviews
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Reviews 1 - 15 of 99
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Very Satisfied
Reviewer: Neutral
Click Here to See the Profile for Neutral

11/1/09 1:34 AM
I've already made 20 orders at ModchipCentral, it was every time a positive experience. They are very professional, respond to every email, and are keen to solve any problem.  
And this time, it was just amazing !  
Order Monday the 26th oct., the items were delivered at my house on the following Saturday 31th oct. ! Only 5 days for the entire process from Canada to France !!! From which planet do they come ?  
You can just buy there in total confidence.

Very Dissatisfied
Reviewer: califuser
Click Here to See the Profile for califuser

10/30/09 7:08 PM
I ordered a wiikey on 10/18/09 and still has not received my order for almost 2 weeks. I left a message 2 days ago in their website message board but no one responded to my message.  
 
Update: Checked my spam & junk folder, no reply as stated by seller. Also waited for another week in case my order is delayed by custom but still has not received anything as of 11/8/09. It's been 3 weeks since I placed my order, terrible.

This review was modified by its author, califuser, on 11/8/09 7:00 PM.

Reseller Reply    
Posted by
11/9/09 7:08 AM
We have responded to your e-mail.  
 
Try checking your spam or junk folder perhaps. You can track your order using the following information: Tracking number: www.CanadaPost.ca LE 097 050 020 CA  
 
 
It is most likely a slight customs delay however we have not switched to UPS for USA orders so you are guaranteed to receive your order within 3-5 business days with UPS as Canada Post is unreliable to the US.  
 
Mod Central Ltd  
Sylvester G.  
www.ModchipCentral.com  
 
Update #2 - It seems Canada Post has lost your package since there are no more status updates. I will reship your order for you today via UPS.  
 
Somehow you are not receiving our e-mails as we have sent you a few already.  
 
Sylvester G.

ModchipCentral.com
ModChipCentral

Very Satisfied
Reviewer: cusar
Click Here to See the Profile for cusar

10/23/09 9:17 AM
A friend bought an xbox from ModchipCentral and he really liked it as so I'm trying it. It has been 3 days but my friends took three days to ship. Will update this once I get more information.  
 
Update: I received an email from Sylvester G. today explaining why me order is taking so long. This makes me feel better about the situation. He answered my email with in 24 hours so that is good also. The email that was sent to my gmail account was in the spam box. Sorry about the initial bad review. Will try to be more patient (I really want my xbox :)).  
 
My xbox was shipped and much faster then I had thought it was going to be. I am very pleased with ModchipCentral. I will definitely shop here in the future.

This review was modified by its author, cusar, on 10/29/09 9:01 AM.

Reseller Reply    
Posted by
10/23/09 11:20 AM
I have responded to both of your e-mails you sent so check your spam folder.  
 
Here is what we sent you:  
 
Unfortunately all new 360's are now coming with the new Liteon 83850c / 93850c drives which are currently not moddable. The 83850c were moddable but the firmware on it has changed so if it was manufactured in late July or after, it cannot be modded currently. We have purchased a few and they have all been the new Liteon drives so we are currently stuck with many systems that cannot be modded to this date.  
 
We are still purchasing some here and there to hopefully score an older Liteon model so hopefully we will have your order shipped by Monday.  
 
I do apologize about the delay as it is beyond our control and therefore the reason we have taken them as out of stock on our website as well.  
 
Sylvester G.  
Mod Central Ltd  
www.ModchipCentral.com

ModchipCentral.com
ModChipCentral

Very Satisfied
Reviewer: Spacebeef
Click Here to See the Profile for Spacebeef

10/9/09 4:00 PM
I received the CycloDS Evolution card within 3 business days. The shipping was very fast and the packaging was perfect! A tracking number was also provided, this is a sign that this company is very professional and they are making sure that the customers are satisfied. I am very happy with ModchipCentral.com and will buy again from them without hesitation. Thank you again!

Very Satisfied
Reviewer: IbuyL0ts
Click Here to See the Profile for IbuyL0ts

10/1/09 7:44 PM
This is a company that I would highly recommend. They return emails in a timely manner, and have great customer support when you need it. I will definately do business with again.  
 
A++++++++++++++++++++++++++

Dissatisfied
Reviewer: mumair
Click Here to See the Profile for mumair

10/1/09 7:01 AM
Terrible Experience. There is not concept of support with these guys... I recently purchased a Maximus USBXtractor with Power Kit bundle from them. The stuff arrived after 22 days (thats way too long) but when I opened the package the extractor's tip was broken. In another words it was useless. I tried contacting them for a replacement but all I receive is a response as follows:  
 
"Do you have a picture of the broken piece and the USB Xtractor?  
 
There is no way it came broken since they ship with a cover on the tip"  
 
Now I have sent them the pictures as well of the beoken pin and I am trying to follow up for last two days but there is no response from there side. Seems like there is no concept of after sales support.. It seems like all my time and money got wasted is buying a broken device and waiting for almost a month. I hope I am wrong and they will reply soon to give me a replacement as I have received it in a broken state in the beginning.  
 
UPDATE:  
Just got reply bak. All my emails were somehow going to SPAM... they have agreed to send me a replacement as well as faster delivery options... I will update this review soon.

This review was modified by its author, mumair, on 10/1/09 10:35 AM.

Very Satisfied
Reviewer: spiddy56
Click Here to See the Profile for spiddy56

9/15/09 8:10 PM
It took a while for my acekard 2i to arrive but that was because of the stupid mail service. It works great and I love it. I will definitely order from here again. =)

This review was modified by its author, spiddy56, on 9/15/09 8:13 PM.

Very Satisfied
Reviewer: romzombie
Click Here to See the Profile for romzombie

9/9/09 2:42 PM
Nothing but good reviews from me for modchipcentral.com, I couldn't be happier!! I ordered a chip and it arrived sooner than expected and everything works great. I ordered another and had the same results. I'm currently awaiting a 3rd order from them and it should arrive soon. Many, many thanks for the excellent service, I'm sure I will be dealing with you again in the near future! :) FIVE STARS!!!

Somewhat Satisfied
Reviewer: Sheik_Mohamed
Click Here to See the Profile for Sheik_Mohamed

9/6/09 9:37 AM
I ordered an Acekard 2i that was shipped on the 17th. Received on the 20th of August. The package included a Acekard2i, card-reader and a Nintendo screen protector.  
 
Now, while the Acekard2i works perfectly , I can't say the same for the card-reader. It doesn't detect any microSD card inserted into it, I had to use my old R4's reader.  
 
Kudos for fast shipping & the excellent customer service, but not for the damaged card-reader.

This review was modified by its author, Sheik_Mohamed, on 9/6/09 9:42 AM.

Very Dissatisfied
Reviewer: PhantomBeatz
Click Here to See the Profile for PhantomBeatz

8/8/09 10:12 AM
Ordered a CK3 Probe 7/30/09 They sent me the wrong tracking # and responded 2 days later Did not recieve it until 07/08/2009.... 9 Days!... Recieved my CK3 probe... My PIN IS BROKEN AND The Green light stays on at ALL TIMES (Probe dead).

This review was modified by its author, PhantomBeatz, on 8/8/09 10:14 AM.

Reseller Reply    
Posted by
8/13/09 7:43 AM
We only missed 1 letter in your tracking number. You emailed us at 11:38 am Central time on August 1 regarding the tracking number and we e-mailed you back the correct tracking number on August 2, 12:32 PM which is within just over 24 hours.  
 
As well, you ordered on July 30, your order shipped on July 31 and arrived to you on August 7 as can be seen by the Canada Post tracking number LE091823035CA . That is 6 business days as stated on our Shipping page that orders to the US typically take 4-6 business days to arrive.  
 
As well, if a product is defective, we will exchange it. I do apologize that you received a defective product, however, I provided you with an RMA # immediately after you e-mailed us for an exchange. Defective products such as this are unfortuntely out of our control since we do not know they are defective, which is why we honor exchanges for defective products.  
 
Mod Central Ltd  
Sylvester G.

ModchipCentral.com
ModChipCentral

Very Satisfied
Reviewer: kph59
Click Here to See the Profile for kph59

7/12/09 5:33 PM
I just recently bought an AceKard from Modchip Central, and I'm once again very impressed by their work. The item came in a secure envelope further protected by a bubble wrap insulated envelope. Exact same experience when I bought a D2C Pro chip from them late last year. Good shipping times and great customer service. I'd recommend to everyone.

Very Satisfied
Reviewer: Sanh
Click Here to See the Profile for Sanh

6/30/09 2:53 PM
I ordered the extractor and spear from this site a while back. It came in a week, no big. It was in working order and I was able to use it right out of the package. I would definitely buy from again. :)

Very Satisfied
Reviewer: pswann
Click Here to See the Profile for pswann

6/27/09 11:02 AM
I bought from this company because of their good ratings here. The first order was for a savemii and went perfect. So I ordered a Wasabi DX and 4 days later I have the part in my hand!. This is from Canada to Texas! These guys are faster than lightning and send you order updates via email so your not wondering if your money is going to a guy who is going to run off. You guys are my permanent new supplier. Thanks!

Very Satisfied
Reviewer: Supra_kl
Click Here to See the Profile for Supra_kl

6/25/09 11:15 PM
Ordered a Xtractor + Spear. Shipped from Winnipeg to Ottawa in 2 days. Works great, will shop from these guys in the future.

Very Dissatisfied
Reviewer: Grumpy One
Click Here to See the Profile for Grumpy One

6/23/09 1:22 PM
I purchased a CK3 Pro, which according to their website was in stock. Since I had a rush job to do for a customer, I paid $23.95 for overnight express shipping. The order was placed just before 2PM local time, which should have given them plenty of time to get the order out for next day delivery, (especially since they claim that they can be relied on to promptly ship all items). In fact they did not ship the item until the next day, turning the overnight shipment that I paid for into a 2 day shipment.  
 
When the product arrived, it was visibly defective, as the MODB switch socket was empty. Furthermore, Windows reported that it was defective when attached to my computers USB port. I reported this, and got an email message back from Sylvester G. claiming that "we get a lot of these back, and they always work when tested"?  
 
I returned the product for replacement. Sylvester G. promised me that he would send me a replacement on the same day that the return arrived, and to notify him by email when the tracking system indicated that it had arrived. According to the Canada Post tracking system, they received it last Wednesday at 11:30AM. I advised him of the delivery as requested. I heard nothing back until 8:30PM that night, when he now informed me that "we are out of stock, would you like a similar product instead".  
 
I will never be able to prove this, but I strongly suspect that they were out of stock when I placed my order, and someone shipped me a defective customer return just to get it out the door, (hence the reason for the 1 day delay in shipping). Anyone who even made a quick examination of this item would been able to see that it was defective. So much for shipping the replacement out the same day. He knew that I was in a rush to get the product, but does not let me know this until it is way too late to ship the replacement on Wednesday as he had promised? I immediately replied that I wanted the replacement and asked for the tracking number. No response to that email, or the 3 others which followed, (and they don't provide a phone number for direct contact).  
 
Finally yesterday, (now the following Monday), I received an actual phone call from Sylvester G. He now claims that the item shipped last Friday, and gave me "the tracking number". He claimed that he had emailed me last Friday to inform me of this. Unfortunately for him, I run my own mail server, and I checked the logs, there was no attempt to send me email from his SMTP email server what so ever. As soon as I got off the phone, I looked up the tracking number, only to discover that it was the tracking number for the original shipment, and not for the replacement item. I have emailed him twice since then, but as expected, no response, and no product arrived today either, (which it would have if it had been shipped last Friday).  
 
In the past, I have made all my related purchases from modchip.ca. They post a phone number, and have always shipped all orders the same day. The only reason that I made the purchase from Modchip Central was that their site indicated that they had the item I wanted in stock, while modchip.ca indicated that they were out of stock. Lesson learned; I will never again purchase anything from Modchip Central. You cannot treat people like this and expect repeat business. My strong suggestion to anyone who is looking for modding products is to avoid this company like the plague, and go directly to www.modchip.ca instead. You won't be disappointed.  
 
Despite anything that they may claim in response, this is as exact an account of what has transpired as I can provide, and I have the email messages and server logs to back it up.

This review was modified by its author, Grumpy One, on 6/23/09 1:32 PM.

Reseller Reply    
Posted by
6/24/09 3:59 PM
You placed your order at 2PM. Canada Post picks up our orders at 4:30 PM here. Giving us 2.5 hours to get to your order is not sufficient enough time when we have many orders to ship. This is why it is stated on our home page " Orders are typically shipped the same day or by the next business day at the latest" and your order did ship by the next business day. You had e-mailed us June 6 stating you have finally had a chance to use it and the product is defective, so I do not see how the shipping time was an issue?  
 
The reason we were out of stock on them at the time of your replacement is because our shipment is stuck at customs, and still is and was to arrive to us on June 8 and still hasn't. Attatched is a picture of the UPS tracking number as proof. As you can see, it is still sitting in Louisville, KY since June 7 and has not even arrived in Winnipeg. Just the customs work was done in Winnipeg so far: http://www.modchipcentral.com/store/images1/connectivitykit.jpg . This was just an unfortunately event and I do take repsonsibility for it, which is why we offered you a very similar product as a replacement since this shipment is stuck in customs.  
 
As well, I mistakenly read you the wrong tracking number over the phone. Here is the correct tracking number which you will see was shipped on Friday June 19 as promised via Canada Post: 7255 2940 0104 5116 . I do apologize as for somehow I read the wrong tracking number. We all make mistakes, especially when you have to answer e-mails after a 12 hour day working so I do take responsibility for that.  
 
For some reason, you are not receiving our e-mails completely. Attatched is a picture as proof to all the e-mails sent to you: http://www.modchipcentral.com/store/images1/email.jpg  
 
Mod Central Ltd  
Sylvester G.

ModchipCentral.com
ModChipCentral

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