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5 reviews 
posted Oct-24-2011 “This is not a valid order number. it does not exist.”
posted Oct-13-2011 “Hi There,
We are sorry for not replying to your email immediately, please expect a 24 -48hr reply time and you can be sure we will always reply.We kindly ask you to please update your ratting to display what really happened.
We did respond to your emails as soon as possible, and we did contact you in regards to your order status previous to discontinuing the X360key. And you were fully refunded as soon as we were notified of your decision to cancel your order.
Again we are truly sorry for any delay to responding to your mail but we do reply to each customer support claim as soon as our support team can handle it.
Thank You
Mod-chip Support Manager”
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posted Feb-17-2012 
![Share](javascript:share_rating({"review_body":"I pre-ordered a wasabi 360s in september 2011 but the shipment ETA keeps on delaying until unknown. After 5 months+ there is still no information and multiple emails asking for refund have been ignored. I have sent a final email to ask for refund after which if no refund is given, i will be engaging legal action to recover my money.","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/1293969#comment1293969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"ghees","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I pre-ordered the wasabi360S in september.<br>Everytime I enquired they said I got nothing to worry about and that I just need to wait a bit longer.<br>In January I had enough of the waiting and requested a refund.<br>They are refusing to give me a refund and they are ignoring me, there telephone number on the website is wrong. So Please be very carefull they stole my money :( <br><br>I reported them on this site<br>http:\/\/www.ic3.gov<br>I think the more people report them here the better, maybe they will close them down","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/1265183#comment1265183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"waltersenekal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Please do not buy from this site they are now officially thieves","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/1256331#comment1256331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"consoleboi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am having a terrible experience with this company. First they sold me a DMS4 EZI Pro SE Solderless that had a defective BIOS clip. Yes, that was over a year ago and I didn\u0027t open the package until last week. The point is that they have no record of my order number 100001942 when it was under Pegasus Global Holding Limited. That\u0027s unacceptable, and that should not be the customer\u0027s problem to maintain records when a company is sold. Then they\u0027re telling me they don\u0027t do refunds after I told them I am not after a refund. I want a replacement BIOS clip. That\u0027s all that I\u0027m after. These people do not read their emails to understand what the customer wants! Please take time to read guys! I\u0027m not asking for much.<br><br>Also, where is the live chat their blog speaks of?<br><br>(Look for \u0022Mod-Chip.com Today\u0022 near the bottom of their main blog page: http:\/\/blog.mod-chip.com)<br><br>================<br><br>UPDATE: I just got ANOTHER response where Paul is saying they don\u0027t offer refunds. I had to use all caps and exclamation points on my response, because this guy just doesn\u0027t get that I\u0027m not after a refund, but a spare part. I have no idea where he got that I was after a refund. The guy just can\u0027t read I guess. Their customer service is worse than bad, it\u0027s atrocious.<br><br>=====<br><br>UPDATE 2: I went back and forth two more times with this guy and he still says \u0027no returns and no refunds\u0027 after I told him I never wanted a return or a refund, but a replacement for a defective BIOS clip, and if I have to pay for it, I will. Paul is just clueless and he needs to get another job where he doesn\u0027t have to pay attention to pesky details from customers who are willing to pay for something they shouldn\u0027t have to because the part was defective. I have never dealt with anyone so completely dense in my life.<br><br>Last, the phone number in south Florida (1-239-220-5432) is no longer in service, so I guess the only option is dealing with this thick-headed imbecile Paul through email who just doesn\u0027t get it and takes several days to reply back only to tell you \u0027sorry\u0027 no matter how much you try to explain what you need and that you\u0027re willing to PAY for it even though it\u0027s for a replacement for something Pegasus sold that was defective. TOTAL DUNCE!!!!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/1096867#comment1096867","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"ssybesma","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just want to thanks all the support, cooperation and availability during all the purchasing process. All the best. PG","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/907990#comment907990","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"PedGon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Why didn\u0027t I get any shipment E-Mail, i payed 158 dollars and i am so worried, please answer me, my order id # is 111017123220<br>please answer me and don\u0027t just ignore me","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/901320#comment901320","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"Farouk123456","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i have pre-ordered the x360key and to my disappointment they discontinue all pre-orders just because the item is delayed again i have sent emails and have had no luck getting a response all i wanted to no is how to get my money back but it is not in the FAQ page and it,s not an option when i click on my order that says order dispute you can get a refund or the wasabi as a replacement.... ok but how do i do this?","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/889635#comment889635","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"richardjr95","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good experience, customer support was truly awesome and helpful! I give 5 stars overall.","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/887870#comment887870","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"endriju","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have emailed several times and could not get a response to my question. All I wanted to know is if they had a tracking number for my order. Thanks to mod-chip.com for getting back to me and letting me know what was going on. Although you say that its in your FAQ it does not mention anything about tracking information or not. On the site it states:<br><br>Global DHL:<br>Global DHL orders have an estimated 5 - 7 business day waiting period.<br>Some deliveries may be subject to longer or shorter waiting periods depending on delivery location. <br><br>This causes confusion because it does not say if you give a tracking number or not. I did find buried on your site in the shipping policy about this. You should really put this info on the FAQ or somewhere more visible. You cannot expect everyone to dig through your site to find this. ","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/881454#comment881454","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"exit2600x","rating":"3"}, "single");){kind=link}
" I order the Wasabi X360S Solderless Drive Emulator; Dec 02 2011. I emailed them once towards the end of January asking about it and they assured me it would be shipped out soon as they were expecting a shipment on January 29. I emailed them two more times after that and have not got any response. I am done with this company and will never order anything from them again!! And I do believe "Paul" is probably overwhelmed after reading all the other stories here."