We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Milanoo

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Milanoo
    • Address: D5-4, Tianfu Software Park, Chengdu, Sichuan,China
    • Contact: http://www.milanoo.com/help/Customer-Service-modul
    • Phone: +(00)-86-28-655-541-91
    • Customer Support: 00-86-28-655-541-91
    • Business Hours: Monday to Sunday 21:00(PM)-11(AM) EST
    • Fax: +(00)-86-28-853-153-89

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.75/10 5.75/10
    Chance of future purchase: Rating 5.50/10 5.50/10
    Shipping & packaging: Rating 5.75/10 5.75/10
    Customer service: Rating 5.75/10 5.75/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

1,763 Customer Reviews

Rating 10/10
5/5
2016-06-21

I like the wedding dress!

"Beautiful wedding dress! The lace is really those good ones. V-neck style is my favorite. I never think the amazing price can bring me such a high quality wedding dress. It perfectly fits me well. I love it, and thanks milanoo. High recommend milanoo~~~~"

This review was modified by EmillyPetite on June 21 2016 11:46:22 PM

Rating 10/10
5/5
2016-06-19

Very very cool order

"I asked for a corset for my wife, and when i got it it was very cool, aldo the tongs i asked for and the LOL cosplay from Katarina, all the products were really good acording to quality and as described on the page, I strongly recomend milanoo for buygin costumes and al kind of products, it is really a trustable and very profesional online store, the Corset i bougth was purple with black and fited very well, also the prices and promotions I took to buy this products were really good deals :D Im very happy. Also the tailoring time was fastet than it was stipulated, and the shippment hapened just a week after I set up the order. The customer service is also great, they are very gente and always do their best for finding a solution if you got stuck in somthing. My experience with milanoo was amazing."

This review was modified by dagottmann on June 23 2016 08:33:06 AM

Rating 6/10
3/5
2016-06-17

Product great, extra $25 to pay for the delivery NOT great.

"I order a cosplay costume and the quality is fine and the delivery was quick. My big problem was the order had a COD charge of over $25.00!!! I would NOT have ordered this if I had known about the charge."

This review was modified by shekdoahgelkjgfhs on June 17 2016 07:38:16 AM

Rating 10/10
5/5
2016-05-24

Tailor Made

"I am extremely pleased. I ordered two dresses for my daughter; one for a banquet and another for graduation. I was concern that I would not receive them in time when I saw the processing time. But it was delivered as promised prior to her graduation and the dress for the banquet was delivered in record time seven days prior to the event. I am so thankful. I appreciate customer service for they rushed the banquet dress once I told them when I needed it. Thank you again, it’s been a pleasure doing business with you and I will not hesitate to order from Milanoo.com. "

This review was modified by GraduatesMom on May 24 2016 01:20:30 PM

Rating 10/10
5/5
2016-05-17

Happy Wife Happy Life...

"My experience with Milanoo was more than I expected, my cousin referred me to the site and of course I researched online for the company reviews. some were good , some were bad and then some even had horror stories of there experience.
My experience was very good, my bank wouldn't authorize my initial payment, but the Milanoo customer service responded quickly and explained what I should do, so the communication was good, they informed me when my order would ship and it did ship when promised. The order does take a month to receive but I ordered a wedding dress, so a month was not that long for me because wedding dresses take a while to get them back, unless you buy it off the rack.
Each day (anxious bride) I would check to see what status my order was in, and it would be clearly listed, then when it shipped I was able to follow my package via the tracking number..
When I received my dress and opened the box I was so happy and relieved, my dress looked just like the picture and as my mother inspected the gown said it was beautifully made, I am so excited and hope that other brides will consider them as an option.
"

This review was modified by WifeyStyl3 on May 17 2016 11:30:49 AM

Rating 2/10
1/5
2016-02-22

More than one month to prepare an order

"Only after you place an order you can discover that there is preparation time in addition to the shipment. For this reason be carefully to pay for a fast shipment if a preparation take more than a month as for my case. For me this behaviour is not correct because you are charged immediately on your credit card , discovering after the order placement this biblical time."

This review was modified by piccil on February 22 2016 03:32:11 AM

Rating 4/10
2/5
2016-01-25

Worst customer service ever

"I've made my order at the beginning of January, my package was sent on 14th with a wrong tracking number so, I couldn't track my dresses.
I wrote to the customer service but never answered.
Fortunately all has arrived on time.
"

This review was modified by LadyT84 on January 25 2016 04:26:18 AM

Rating 10/10
5/5
2016-01-23

Minha experiencia com a Milanoo...

"Fiquei muito satisfeita com a atenção dada pela Milanoo, minhas dúvidas foram esclarecidas em poucas horas e com muita cordialidade. Uma empresa realmente séria. Assim que chegar os produtos postarei as fotos. E já estou prestes a fazer minha nova compra.... Meu vestido de noiva :). "

This review was modified by katiasantos on January 23 2016 05:54:26 AM

Rating 2/10
1/5
2016-01-05

"I ordered a dress as a gift for Xmas, and I paid an extra fee to have a fest delivery time (4-6 days instead of 11 days).
But I received this dress 11 days after shipping date, and furthermore, UPS asked me an extra 21 Euros as it was sent from Hong Kong to France. When I asked about those two problems, Milanoo's "customers" service replied (in French) : "Désolé pour cet inconvénient. C’est rare d’avoir ce frais. Voici les explications sur douane de notre site : http://www.milanoo.com/fr/help/index-id-240-childcat-232.html Tous les frais de douane sont à la charge des acheteurs. Désolé qu’on ne peut pas prendre cette charge. Merci de votre compréhension."

The first and last time I order with such non professionnel and un-honest salers. Long live Amazon !!
"

This review was modified by droubaud on January 05 2016 01:57:44 AM

Rating 2/10
1/5
2015-12-25

"I ordered to pair of shoes.
Quality not at the level of the price.
The shoes have been removed from their boxes and forced into a single box too small for them, so I can't give them as gift because now they seem used.
I am very upset for this.
"


Rating 10/10
5/5
2015-12-23

"For the many times I have ordered from Milanoo, not once have ever been less than ecstatic from what I've received for the price I paid. I'm surprised to see the negative reviews on here, but no company is perfect, but for one based in China, it is very good.

The first two times I've ordered from Milanoo, I ordered Lolita outfits. I was skeptical, of course, as the prices were low for Lolita. The coupons and the special promotions going on? There had to be no way this was true, but it was. I was mindblown! The quality and feel of the outfit was great! My first order from them was four years ago, and my first Lolita outfit is still in one piece!

I've also ordered two pairs of shoes from there. One pair of white, chunky plateforms for my Lolita outfits and a pair of heels for my Sailor Neptune cosplay (my most recent purchase). I went with my normal shoe size, and they fit perfectly! However, with some shoes I would recommend measuring your foot rather than going with your normal sizes as the structure of some shoes are rather different from common ones at the store (and they do offer this option), but this mainly goes for cosplay shoes and boots.

I ordered two cosplays from Milanoo. One for Kagami Taiga, which was ordered back in March of this year (if I remember correctly), and Sailor Neptune last month. The quality of the fabric was very good and comfortable and I was able to wear them for hours on end without getting overheated. Sailor Neptune, as a character, had a lot more detail than Kagami, and Milanoo did not fail to recognise that. They included every detail down to the choker and gem on the tiara she wore.

The wigs that came with the cosplays were very high quality, but Kagami's was a tad bit longer, which I don't mind because I could trim. Better than being too short, no?

The shipping is great! Sailor Neptune's costume took a bit longer than I would have liked, but that was probably due to me ordering on Black Friday. They also sent my Kagami cosplay in quicker without extra charge when I put it in the notes, which I'm very thankful for.

Overall, Milanoo has been very good to me each and every time I order. I am sad to see that not everyone has received their items as expected, but it can't be helped as mistakes happen.
"

This review was modified by LoveProgram on December 23 2015 11:31:19 PM

Rating 10/10
5/5
2015-11-16

"So tenho a agradecer a Milanoo pela atencao e qualidade do meu vestido. Ele foi produzido sob medida e nao necessitei fazer nenhum ajuste de tao certinho que ficou em mim. O acabamento e excelente e os detalhes de pedraria sao bordados com muita atencao. Com relacao ao prazo, chegou dias antes do esperado, mas como infelizmente o Brasil cobra taxas absurdas de importacao, foi necessario pagar R$ 585,00 para retira-lo nos Correios (o vestido e R$ 929,00 em media). Mesmo com essa surpresa ruim (que nao e de responsabilidade do site), compensou muito comprar meu vestido, pois o precos dos alugueis aqui tambem sao bem altos. Parabens Milanoo pela seriedade no trabalho e respeito ao consumidor. Indico a todas as noivinhas que desejam ter um vestido diferenciado mas com preco mais acessivel."

This review was modified by isabella-magalhaes on November 18 2015 08:11:01 AM

Rating 10/10
5/5
2015-10-21

"I had the best experience possible buying from Milanoo! They answered all my doubts and, after the order was made, I received my product in record time. The product is exactly as described and shown in the photographs of the website, I have no complaints. It's just as beautiful as I expected, even more so than it seemed in the site. Quality control seems to work very well, my product was well made in every detail. I would recommend it to anyone, and I would definitely buy from Milanoo again!"


Rating 10/10
5/5
2015-10-21

"Sehr Gute Ware in guter Qualität zu einem unglaublich günstigen Preis!
Versand deutlich schneller als erwartet. Perfekt!
"


Rating 10/10
5/5
2015-10-21

"I had placed a order for the Roxas costume from Kingdom Hearts and all we can say is OMG. It really looks like his outfit that he has on the video game. I was worried because we placed the order so late and with the shipping schedule we were not sure if he would get it in time to use as a Halloween costume but when he got home from work on Monday (10/19) the package was there waiting from him, he could not wait to put it on and when he did the workmanship on it was out of this world, there was only a couple of issue with the outfit like the top was just a little tight and the pants were way to long, but other then that we are not complaining at all. My son told me that he is going to use this company to place all his orders because of how well the outfit was put together. You guys really out did yourselfs and my thanks too all that worked so hard on getting it ready and sent out to him so he had it for Halloween. Thumbs up from the both of us. "


Ratings Calculation Change
Learn about Our Reviews

Share Milanoo's store rating

Milanoo is a Merchant Member! Learn more

Milanoo is a merchant member
Milanoo participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,565 merchant members.