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Stores > Markertek Video Supply
  • Markertek Video Markertek Video Supply Elite Status
    • ADDRESS
      12477
    •  
    • BUSINESS HOURS
      8:30AM to 7:00PM M-F EST
      GENERAL PHONE
      800-522-2025
      FAX
      845-246-1757
    • SUPPORT EMAIL
      support@markertek.com
      SUPPORT PHONE
      800-522-2025 x 7333

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.04/10 9.04/10
    Chance of future purchase: Rating 9.23/10 9.23/10
    Shipping & packaging: Rating 9.10/10 9.10/10
    Customer service: Rating 9.23/10 9.23/10
    Return/Replacement policy: Rating 9.25/10 9.25/10
Voice your opinion! Review Markertek Video Supply by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-25

Excellent customer service

"Nice prices, fast delivery, and quality products. "


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Verified Customer
Rating 10/10
5/5
2017-06-24

They delivered a great product at a great price point as well.

"Everything operated perfectly at first hookup and turn on. Smooth running, great product. I couldn't ask for better."


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Verified Customer
Rating 6/10
3/5
2017-06-23

Details matter...

"One of the items on my order was incorrect. It was a low Dollar item, so not a huge big deal. Not super impressed."


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Verified Customer
Rating 10/10
5/5
2017-06-21

Saved $$ on Shipping

"I found the parts I needed at a fair price, with free shipping on my very small order. The parts arrived quickly and in perfect condition. I will certainly be keeping this merchant in mind for my future needs!"


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Verified Customer
Rating 2/10
1/5
2017-06-20

Horrible customer service and communication

"I will never attempt to order from you all again. One of your employees told me that he would get back to me about my order update (since it had been 2 weeks and still didn't have my item), but that "he had to go to lunch, so he'll call me back." He never called me back, I guess he is still out somewhere enjoying his food. Ultimately, I found out after calling a second time that my order had been cancelled from the manufacturer, but you all never told me that it was cancelled, it still read "pending" under my account. "

Rep reply posted Jun-26-2017

A rep from Markertek Video Supply, markertek.com, has responded

“"Our apologies and we regret your review. The item that you'd purchased had just been discontinued from the factory without our knowledge. Our representative had to interface with the manufacturer for a possible substitute (around lunch time) and would not have heard until they resolved it. It did take some additional research and coordination, however a suitable replacement could not be found. While we offer 60,000 + items in our product line, we are subjected to availability from the manufacturers. Thank you for your business! Customer Care @ Markertek.com"”


Rating 10/10
5/5
2017-06-20

Communicated Very Well

"I ordered a cable tester, more specifically a DBX CT3 Advanced Multiformat-Multipin Audio & Video Cable Tester, in need of it before a certain date. My sales person kept me in constant update along the way as the tool was out of stock at the time, and ensured me they would have another one before I left on tour. Over all, the customer service was outstanding and I didn't feel any pressure for the time constraint. "


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Verified Customer
Rating 10/10
5/5
2017-06-19

Two thumbs up

"Found what I needed online at Markertek, ordered and was delivered to my door...easy! Thank you"


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Verified Customer
Rating 10/10
5/5
2017-06-19

Great Service

"Submitted the order with ease and it was delivered immediately. The product ordered was top quality. Will shop Marketek in the future."


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Verified Customer
Rating 10/10
5/5
2017-06-18

Going above and beyond

"I ordered some audio cables and didn't realize that these had to made to order.
When I called Michael at Markertek and told him that I needed them in four days for a shoot, he put me at the head of the line and paid for overnight shipping.
The cables arrived on time and the shoot went off with no problem.
That is what I call customer service.
Will definitely be doing business with them again.
"


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Verified Customer
Rating 10/10
5/5
2017-06-16

Quick delivery, great price

"Mine might be the smallest order they see all week, but they delivered all the same. No surprise charges, and delivered right quick."


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Verified Customer
Rating 10/10
5/5
2017-06-16

spendid

"I couldn't have asked for better service. They shipped very fast. Great price. No minimum. I recommend them highly"


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Verified Customer
Rating 10/10
5/5
2017-06-16

Great service

"Got my item super quickly and it was exactly what I needed. "


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Verified Customer
Rating 10/10
5/5
2017-06-16

excellent

"order placed received merchandise"


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Verified Customer
Rating 10/10
5/5
2017-06-15

Shipment arrived on time and in good condition.

"The items I ordered arrived in good condition and were exactly what I ordered, no substitutions."


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Verified Customer
Rating 10/10
5/5
2017-06-15

Shure wireless mic

"Received on time and in good shape."


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Markertek Video Supply participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,378 merchant members.