5/5

posted Jun-15-2013

"I enjoy browsing in there showroom. Their website is easy to use. I purchased the replica Eames lounge chair from them and I have been enjoying it ever since. They had it delivered to my apartment and the delivery driver was friendly. The chair took a few weeks to "break in" but it is now really comfortable. The leather is a good high quality leather."

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5/5

posted May-23-2013

"I purchased a Eames lounge chair from them. Mine did arrive damaged but it was apparent from looking at the box. I refused delivery and contacted them. They were friendly and helpful. They explained as soon as the damaged one was returned from the shipper they would ship me a new one. I received a new one 6 days later and it was in perfect condition. I knew I was buying a replica so the minor differences did not bother me. It was not quite as comfortable as an original but looked just like one. I have broken it in some and it has gotten more comfortable. I would recommend them."

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5/5

posted Apr-16-2013

"I bought the womb chair in red from here. It is super comfortable and is well made. The website is easy to use."

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5/5

posted Mar-27-2013

"I bought the Florence Loft loveseat in leather 4 months ago. From start to finish the staff was great. They answered all my questions and I have had zero problems with my loveseat. The leather is a premium leather and it is very comfortable. I would not hesitate to buy from them again. It was a very pleasant experience."

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1/5

posted Mar-21-2013

"I once applied for a job here. I didn't get it because I was not 18 years old. Needless to say, I didn't care once I saw the office. It was about 200 square feet. I know I had a lot more experience than anyone working there, especially as they were looking for someone to help with their GSA orders. God help us if this place ever gets a GSA contract. The only thing the government cares about is cheapness. I know for a fact that everything is made in China which is probably why everyone complains that everything fell apart almost out of the box. Of course they didn't want to hire someone in their 40's who might actually have done a good job (I see customer service is a big complaint here).

This place should be the poster child for what has gone horribly wrong with our country."

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2/5

posted Jan-21-2013

"It could have been a great buy, but as I watch my husband spend a couple of hours of his only day off, attempting to repair the broken chair we ordered, I have to wonder. They said, when the chair arrived broken, that the particularly problem was not uncommon, that FedEx often puts things on top of cartons when they ought not to. At any rate, the Eames chair arrived broken. The box was not damaged, so the damage was not discovered until we thoroughly unpacked. They sent a replacement part which the girl said was "easy" to switch out. NOT. THey sent no instructions and no Allen wrench that fit this component. Fortunately, we had a wrench, but the screws are very tightly set and poorly made. Also, it was necessary to remove the velcroed-on leather part to "fix" it (it's still not usable), and it took a lot of strength to do that - and the velco, of course, came unglued. I do have glue that I think will fix that (if we ever get the new component attached). But, for $1000, we did not expect to be repairing a new chair. Further, the leather on the top part is also damaged, but we did not see that until we went to repair the first broken part - so we are out of luck (they have a 24 hour "must report all damage" policy. Advice: if you do order, completely lay out all parts (which will make repacking it virtually impossible, btw) and then contact them IMMEDIATELY to get new parts. Whether they'll send us new parts (one stripped screw and the damaged leather) remains to be seen. But it is turning into a weeks-long furniture building project, with things lying about the living room, and we had hoped for something different (such as a chair that came out the box and was easily assembled). I will say they sent the part (the one that is "frequently damaged" out fairly quickly (5 days, including weekend days). But, no instructions and it's a different sized Allen wrench than the one you use to put together the chair...Solution? Pack the chair better! Styrofoam on only one section isn't enough! Having the parts of the chair pressed right against the cardboard box is silly! Wrap the leather in bubble wrap or something (there was more bubble wrap in the replacement part than in the entire original chair!) If we had decided to return the chair (at our expense) we would have had to get it back into its original box (maybe we could do that, I don't know) but they'd still charge us a $200 restocking fee. If we return the chair now - as a damaged item - we still have to pay $100 shipping and $200 restocking if we don't want another (and we don't want to risk another of these chairs). That's $300 for an excursion with a broken chair! (And remember, their rep said that a broken bracket on the upper part of the chair was not all that uncommon). Whether we return it as damaged (or not), we are out $300 and their FAQ says we're beyond the number of days (of course) where we can do *any* kind of return. I guess we could contact our credit card company for some sort of reimbursement, but that's not the way I like doing business!

Oh, and as for the standard assembly, there are plastic pieces designed to hold screws, and you can't put the screws through because they were applied off center. Lots of little details are wrong like that - very difficult (possibly impossible assembly) and poorly made. I suspect many other Eames chairs in this price point are similar, so we should have known better. They simply didn't cut all the way through (we think) certain parts of the chair so that screws could go through - we will figure it out or glue it together or somehow make it work, but it may not end up being the go-to piece of furniture for relaxation and reclining that we had wished. Where those plastic pieces *are* properly placed, the manufacturer failed to adequately pierce them so it's very hard to get the screw going through the plastic. Have a power screwdriver and a strong will on hand for assembly. Also, check the screws throughout the product, as some of the ones that came pre-screwed are loose. If you enjoy home furniture building (and don't mind a bit of damage on the side of your leather cushion), this could be an inexpensive way to get a Eames-alike chair. But don't expect any aspect of assembly to be straightforward. Instructions could be way easier and the repair part was not, as customer service said, "easy."

The "instructions" by the way consist of several pictures. One shows you to open the box, another shows you to take the things out of the box. NO picture shows you which parts go where or which screws to use. As of now, we have figured out no way to get the chair arm pads screwed onto the chair - it would have been so easy for them to do this at the factory (the screw holes on the two pieces are out of alignment - they would have figured that out), and use a slightly larger box. We're thinking our only hope is to epoxy these pieces together (the "instructions" simply show that the pads go on the arms- yes, we get that - but HOW? Show the proper screws, which holes go where, which way the pad goes - have actual instructions! Very overpriced for what you get - go to Target or Plummer's or Costco instead.' IKEA has way better customer service, product and instructions.

Customer service is largely by email, by the way, and the staff we spoke to really didn't know how to assemble the chair. Final verdict: impossible to assemble (screw holes on armrests do not align with chair no matter what, will use two part epoxy or similar to create a fix, but seriously...should have been much less expensive for what we're getting, as in about $300).

In the end, we have a chair that is more or less glued and put together, and looks pretty cool. Still a little concerned about its overall quality - and the return policy at this store is not what we're used to with vendors like Amazon."

This review was modified by Themis on January 21 2013 06:30:01 PM

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4/5

posted Aug-04-2012

"I bought the replica Eames Lounge Chair & Ottoman from Manhattan Home Design about two weeks ago, after a lot of research. I went to their showroom and tested it out (I live in Brooklyn, NY) and got a piece of the leather form them to check out and was pretty impressed. I asked them loads of questions about it in person and by email and they were pretty helpful. Eventually I went for it and it arrived the next day (!), all in one box. Everything was really well packaged and I put it together pretty easily, so no problems there.

A couple of notes on the chair itself: I regularly sit on a Herman Miller Eames lounge chair (at work; I can't afford one for my apartment) so I know what it's like - the MHD version is aesthetically very close. The cushions are firmer than the Herman Miller one (although I guess they'll break in a bit over time) and the back of the chair has less flex than the Herman Miller one, so when you sit in it, it doesn't absorb you quite like the Herman Miller. The swivel is pretty good, it stays where you leave it, as it should, although there is a bit a of give in the mechanism that isn't there on the Herman Miller (if you move you weight side to side when you're sitting in it, the chair moves side to side a bit whereas the Herman Miller one is rock solid). The brackets holding the two sections of the chair's back together are made of metal (not plastic) and the plastic so-called 'shock mounts' seem to resemble the ones on the curent production Herman Miller pretty closely, as long as they hold up over time. The feet on the ottoman and the chair are Vitra-style, not Herman Miller, which personally I think look better. The leather is nice, it's real leather and smells like it which is great. The cushions fit moulded plywood pretty well - not totally flawlessly like the Herman Miller, but it's pretty damn good.

I've taken a star off the overall experience because as much as I was verbally assured that MHD operate a 'satisfaction guarantee' policy, there was a small defect in the chair's seat cushion - a small amount of stuffing is coming out from under one of the buttons. It's by no means a big deal, but I contacted them about it and they said I could ship that cushion to the manufacturer and ask for a replacement. Clearly, they weren't going be involved any further whereas I was under the impression that that guarantee was to cover things like this. I won't be shipping the cushion anywhere because it's relatively minor flaw and I dont want to have the chair unusable for a few weeks while I deal with it.

I left this slightly overly-detailed review because it was hard to find good, honest ones when I was looking! Hope this helps. Overall, it's a pretty nice chair (so far, it's been two weeks...) and it blows the old Plycraft repros and others like them out of the water, if you ask me."

This review was modified by Boje042 on August 04 2012 06:47:42 PM

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4/5

posted May-22-2012

"I purchased one of Manhattan Home Design’s Eames Office Chairs, which is an Eames Chair replica of the original 1958 the original Charles Eames Chair, which was a mid-century modern classic. The modern office chair is so comfortable as its made from Italian leather and has good suspension. Manhattan Home Design’s Eames Office Chairs has been reproduced to nearly exactly the same design specifications as the original Charles Eames Chair. I was more than pleased with the customer service, which was very efficient as was the delivery process. I would definitely order from Manhattan Home Design again and I'd recommend them."

This review was modified by hatty on May 22 2012 09:40:55 AM

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1/5

posted Apr-11-2012

"Manhattan Home Design is a total scam. I purchased an Eames Lounge Chair that broke 2 weeks later. Turns out the brackets that hold the chair together are made out of cheap plastic. I contacted customer service and they sent out another Eames Lounge Chair assuring me that they've never heard of that problem before. The replacement chair breaks 5 days later.

At this point, I just want a refund, because it's clear that the chairs are a total fraud. However, in order for a refund I apparently have to spend $500 shipping BOTH chairs back, disassembled.

Complete. SCAM."

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5/5

posted Apr-01-2011

"Ordered the Eames Lounge chair and ottoman in December 2010. Very pleased with the quality of the product and costumer service. Will order again....
Many thanks,
ST"

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2/5

posted Mar-06-2011

"Don't fool yourself in thinking you are buying a high-end design item on the cheap. You just can't get away fro getting what you pay for. You MUST sacrifice quality in materials and workmanship, there just sin't any way around it. My Eames chair arrived with split veneer, and one arm rest was significantly higher than the other. The leather and padding were stiff and not supple. Looks good but if you accept the premise of getting what you pay you might find the stuff acceptable. "

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4/5

posted Dec-14-2010

"Shipped on time,Packaging was OK. The lamp it self had a significant flaw. There were screws to hold the arms together that were too long and screwed into the wire and created a direct short!! Very dangerous. I had to rewire the arm with new wire I believe significant liability for the manufacture or your selves! "

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4/5

posted Oct-10-2010

"I purchased the Womb chair, I love it, it is so comfortable and I got it for such a great price thanks to the coupon I got from Manhattan Home Design. I was very satisfied with the customer service and I am sure I will make further purchases in the future."

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5/5

posted Sep-27-2010

"From the point of placing my order online to delivery, I have nothing but positive things to say about my experience shopping with Manhattan Home Design. The Arco lamp I ordered arrived in less than a week after placing my order. It is absolutely beautiful and a fraction of the price I would expect to pay at stores like DWR. I would (and have) strongly recommended Manhattan Home Design to others and anticipate ordering from you in the future. Thank you. Tyger L. "

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3/5

posted Jan-20-2010

"I recently bought an Arco style floor lamp from Manhattan Home Design. It is a decent replica, except I received a lampshade that had 8 noticeable imperfections on it and the arc was twisted and crooked. After much effort/correspondences, they did do the right thing and replaced the arc and lamp shade at their expense. There were no additional costs to me for shipping, restocking fees, &/or replacement costs."

This review was modified by areview on January 30 2010 06:18:12 AM

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