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"nobody speaks English. Paid for UPS delivery and they sent FedEx which is HORRIBLE in our area [haven't seen a credit yet for the UPS charge]. Told item was in stock but order has it backordered- I would have gotten locally if I had known.Originally online order system kept failing so had to call hence the non-English comment (as well as trying to deal with UPS/FedEx problem].Will have to think twice about dealing with in the future.A disappointed customer! "
"1st time buyer of MacMall, I bought iMac at a very good price. The shipment came in great condition, well packaged, and on time. I also received my rebate on time. I am very happy with my purchase from MacMall, I would definatly buy again."
"I ordered a Monitor online which I needed in 4 days. I paid extra for expedited. 3 days after I ordered they told me it was not in stock and would not be in stock for another 3-4 weeks. This is bait and switch and a wast of everyone's time."
"Great service - ordered MacBook Air at noon on Friday & received it at 10:00 am Saturday with reasonable overnight charge. Perfect transaction !"
"I enjoyed the experience of buying my beloved MacBookPro on MacMall, they did deliver a fine product on a timely fashion, and with some very interesting discounts.The only reason why I don't give them five stars is because they were a tad too strict on the checks imposed on credit cards, which made it impossible for me to use mine, even though I demonstrated it was a legitimate purchase order with a legitimate card. Nevertheless, they were prompt to offer me paying alternatives, so I could complete my purchase.So, all being said, I'd definitely consider them for my next purchase. Well done!"
"Bought a Wacom product from this site, thinking I could strike a deal, after which I had poor service all around. Don't order from this site, even if the prices are tempting, go for Amazon or something where they have much better service. As soon as I bought the item and I got the confirmation email the website was busted and wouldn't show my order all the way up to delivery, the delivery came a day later than estimated, and when I requested to return the item, they asked for an outrageous $100+ restocking price. Would never order here ever again."
"Their credit verification people were rude enough that I initially canceled my order. But the customer service people followed up and made things right. Product arrived promptly and in pristine condition."
"After ordering a photoshop subscription through macmall (along with a computer and other software), I decided I wanted to upgrade to the full adobe creative cloud suite instead of just photoshop. 2 months after the sale, MacMall could not figure out how to apply what I had already paid in order to create an additional sale. In fact, over a week and talking to 4 different representatives, they couldn't even understand what I was asking and wanted to charge me the full price of the creative cloud suite.This negative experience, coupled with the lack of English speaking representatives, will drive me to other retailers for future orders."
"Sales experience was very good and the customer service representatives were knowledgeable and supportive. The technical support contact was not very personable and at times indifferent. I actually had to contact a Parallels tech support later to resolve some installation issues which I thought the MacMall tech should have resolved during the installation support. "
" Highly recommended.A++++"
"lowest price, 2dy delivery w/shoprunner on 9/14 advised seller of hdmi issues w/receiver verbal rmaissued was told return label would be emailed. Was intravel w/instructions for household member to send back upon receipt of label. upon return was advised label never came."
"What a nightmare. I should just have driven the 100 miles to the Apple Store. First, I ordered not knowing that MacMall would be using the combined 3rd party warehouse in Memphis, TN. I assumed they were shipping from LA. My error, but the website could have said something. What would have been a 3 day delivery, turned into 8 days. Would have paid for expedited on my MacBook Pro had I known.Second, I used my personal debit card - next day I received a 28 minute grilling by their Credit Department. Felt as if I was begging to use my own freaking money. I know they are afraid of fraud, but this was complete BS. Nope, will never buy from MacMall again! "
"They arrived on time, all items were flawless. All worked as expected."
"lowest price, 2dy delivery w/shoprunner"
"Rose Mary Sarol was ver efficient in all aspects of my experience-I would ask for her again. Robert Carlson"