We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • MacMall MacMall Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.47/10 6.47/10
    Chance of future purchase: Rating 5.48/10 5.48/10
    Shipping & packaging: Rating 5.33/10 5.33/10
    Customer service: Rating 4.78/10 4.78/10
    Return/Replacement policy: Rating 3.5/10 3.5/10

What is this?

15,002 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5

"I was told after ordering and getting an order number and delivery date they will no longer stock this item in their store!
Why advertise it!
"


No Avatar

Verified Customer
Rating 8/10
4/5

"I have been shopping around for my first Mac for months. After refusing to pay the full price at the store, I scoured the internet for the best price. MacMall's price was $15 below the military discount Apple offers and when I went to check out, I discovered that they do not operate in my state, so I didn't get charged sales tax either, this saved me another $40. Then I got 2% back by going through eBates. So as far as the price, I would definitely recommend MacMall to everyone. The customer support was another matter. They didn't have the item in stock and called to ask if I wanted to cancel my order. At that price, of course not. It took a whole week to get it in, then they wouldn't even upgrade the shipping to help make up for the delay. I've never had a Mac before, so I hope all this wait is worth it."


No Avatar

Silicon Valley Verified Customer
Rating 2/10
1/5

"Cancelled main part of order without explanation after charging card full amount (took 4 days to be credited back). The order was two SSD drives and an enclosure. Without the drives, I had no use for the enclosure but was informed I had to pay the return shipping and restocking fee.

In contrast, Adorama shipped the drives and I got them from the East Coast in three days. They also did not charge my card until it had actually shipped.

Update:
In response to MacMall--wouldn't it then have made sense to charge my card once the item was verified to have been in stock and/or ready to ship? This would have been preferable to tying up my funds for 4 days. Am I wrong?

Also, a simple email telling me what happened would have been preferable to being left in the dark. It would have also improved the customer experience significantly.
"

Rep reply posted Jul-01-2015

sil_s, MacMall rep has responded

“Dear Valued Customer,

The initial charge was just a pre authorization charge. The actual charge will only take place once the order ships out.

The pre authorization reversal happens on the credit card providers end.

We do apologize for the inconvenience.

Sincerely,

MacMall Customer Care”


No Avatar

Verified Customer
Rating 10/10
5/5

"I ordered a 13" retina MBP from MacMall. The order was processed very qickly and the product arrived packaged very nicely the next day as requested. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Always the Best Service. I love MacMall!!!"


No Avatar

Verified Customer
Rating 10/10
5/5

"Fast shipping, item in perfect condition. "


Rating 2/10
1/5

"Originally they said my order was back ordered only 2 days when I ordered it. Then a day after ordering it they said it would be back ordered about a week. Then the next day they email me and tell me it's back ordered 3 weeks. Unbelievable. So I won't receive my package until about q month or ordering."

Rep reply posted Jul-01-2015

sil_s, MacMall rep has responded

“Dear Valued Customer,

We do apologize for the inconvenience.

We will ship the item as soon as it gets available in Memphis. Also, we upgraded the shipping to overnight.

Sincerely,

MacMall Customer Cara”


No Avatar

Verified Customer
Rating 10/10
5/5

"MacMall was fine. Shipper?? Box arrived with a hole in it. Minor damage to product packaging. iPad is likely undamaged."


No Avatar

Verified Customer
Rating 10/10
5/5

"As promised. Very happy."


No Avatar

Verified Customer
Rating 4/10
2/5

"I had trouble with my online order where my cart would not update with some items I selected. I called in the order and the customer service representative told me that some of the prices on the website were not as shown. I asked if I could get the advertised price and I was told "No." I asked to speak to a supervisor and was told they were not available. I asked for the supervisor to call me back and that never happened. I went back to the website and placed part of my order and completed my shopping experience elsewhere."

Rep reply posted Jul-01-2015

sil_s, MacMall rep has responded

“Dear Valued Customer,
 
We received your review regarding our website. However, we need additional information regarding the issue you encountered on the order placement. We would appreciate if you can send the details to customerservice@macmall.com.
 
We do apologize for the inconvenience.
 
Sincerely,
 
MacMall Customer Care
www.macmall.com”


No Avatar

Verified Customer
Rating 6/10
3/5

"while the website stated that the Mac mini I was ordering was in stock, the reality is that it is backordered and I am not certain when I will get delivery.
I phoned the 800 number but the person at the other end was neither knowledgeable or helpful.
Disappointed.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"fast, timely deliver and service"


No Avatar

Verified Customer
Rating 10/10
5/5

"I received in record time the item exactly as listed. It was delivered to my hands in perfect shape, and was an item that was sold out at other shopping venues. Thanks."


No Avatar

Verified Customer
Rating 8/10
4/5

"Bought a DVD drive to use with my iMac. It works just fine, but it's a bit louder than I would like. But it was a good price, so I'm going to keep it. It works for me. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Quick service, quick delivery."


Ratings Calculation Change


Share MacMall's store rating

MacMall is a Merchant Member! Learn more

MacMall is a merchant member
MacMall participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.