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Stores > MacMall
  • MacMall MacMall Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90508
    •  
    • BUSINESS HOURS
      24 hours, 7 days a week
      GENERAL PHONE
      800-MACMALL
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerService@MacMall.com
      SUPPORT PHONE
      888-363-6255

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.37/10 8.37/10
    Chance of future purchase: Rating 8.37/10 8.37/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 7.33/10 7.33/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review MacMall by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-26

came through in a pinch

"need last minute parts sent to me on vacation and amazon prime is sometime unreliable... macmall was a lifesaver"


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Verified Customer
Rating 10/10
5/5
2017-06-25

"Dealt with them for decades ... and I still keep coming back. And not that I haven't looked around!"


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Verified Customer
Rating 4/10
2/5
2017-06-24

Poor customer service

"I tried to get my computer customized the way I wanted. However, there was a delay associated with some software. The website directed me to contact customer service to find out how long the delay might be. I called and the person couldn't answer my question. I then followed up by asking how this may impact my order and they didn't understand (would I get the machine and a code for downloading the software later? Most new laptops don't have optical drives). I had to ask to be transferred to someone more knowledge and their answer was I would need to buy a separate optical drive just to download and install the software myself. over 30 minutes of "service" to get at an answer that could have been resolved if the option had simply been removed from the customization menu."

Rep reply posted Jun-26-2017

A rep from MacMall, ana.k, has responded

“Dear lslee09,

We understand that your experience with us may not be the best.

We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service.

We apologize for the inconvenience.

MacMall Customer Care”


Rating 2/10
1/5
2017-06-23

Wasted my time

"they listed a product that wasn't available anymore. told me I would receive it 9 days after ordering, only to find out on that day it wasn't supposed to listed on the site. They just cancelled the order, but I was left waiting for over a week for something no one could give a simple answer about. Customer service needs to step up their game and communicate with other departments and not lie to customers be cause they are too lazy to follow through."


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Verified Customer
Rating 10/10
5/5
2017-06-22

"i hate these required comment fields"


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Verified Customer
Rating 10/10
5/5
2017-06-22

Easy and Fast

"This is second time I have purchased from them and it has been easy both times."


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Verified Customer
Rating 8/10
4/5
2017-06-22

Why?

"Hi,

I ordered nearly $900 in merchandise, but was told that the only way I could get free shipping is by ordering all my merchandise separately. I hope this can be fixed in the future.
"

Rep reply posted Jun-22-2017

A rep from MacMall, Jed.Gregorio, has responded

“Thanks for taking time to speak with us today.

Again, we apologize for the inconvenience.

For any questions or assistance, please feel free to send us an email at customerservice@macmall.com

We would like to help and hope that you would consider us again.

Sincerely,

MacMall CustomerCare


No Avatar

Verified Customer
Rating 10/10
5/5
2017-06-22

Groovy deals to be had at MacMall

"MacMall is the place to go for everything electronics. Top grade product no matter whether your spending $2,000 or $200.. I recommend MacMall to everyone!"


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Verified Customer
Rating 10/10
5/5
2017-06-21

My New Ipad!

"Got the best price for what I wanted.........can't wait to get it!!!"


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Verified Customer
Rating 10/10
5/5
2017-06-20

"was easy to order and good price"


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Verified Customer
Rating 10/10
5/5
2017-06-20

"RIP HARAMBEEEEEEEEEEEEEEEE"


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Verified Customer
Rating 10/10
5/5
2017-06-19

aWESOME eXPERIANCE

"Quick check out on a hard to find part."


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Verified Customer
Rating 10/10
5/5
2017-06-19

Super happ

"Fast helpful and pain free "


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Verified Customer
Rating 10/10
5/5
2017-06-18

"Satisfactory website, competitive pricing."


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Verified Customer
Rating 4/10
2/5
2017-06-18

I hate it when vendors lose your password

"I've been doing business with MacMall for more than a decade. My password is saved in both Safari and in 1Password. So how can it possibly not match MacMall's records?"

Rep reply posted Jun-19-2017

A rep from MacMall, Jed.Gregorio, has responded

“Dear Customer,

We understand that your experience with us may not be the best. We hope to know more about your experience.

We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service.

We apologize for the inconvenience.

TigerDirect Customer Care


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