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  • mSpy mSpy Elite Status
    • Address: n/a
    • Contact: support@mspy.com
    • Phone: +1 855 896 0041
    • Customer Support: +1 855 896 0041
    • Business Hours: 24h 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.58/10 6.58/10
    Chance of future purchase: Rating 7.38/10 7.38/10
    Shipping & packaging: Rating 9.38/10 9.38/10
    Customer service: Rating 7.34/10 7.34/10
    Return/Replacement policy: Rating 5.96/10 5.96/10

139 Customer Reviews

Rating 8/10
4/5
2016-06-15

Good Job

"I ordered the product for a month and It did it everything I needed .I did have some issues several times ,called support and they fixed it for me .They helped me to log in for the first time and help me to install it .And helped me to erase it when my subscription was over .So I liked it and keep up the good job!"


Rating 10/10
5/5
2016-06-05

I like it!

"Hi there. Just wanted to share with my happiness. Was tracking my 9 years old daughter. Recently she was coming home sad and didn't want to frustrate me. After that I decided to try mspy app. And now I know the reason of such behavior. Seniors were mocking on her and calling her padded. But thanks to mspy now I know how to help my precious child!!! "


Rating 10/10
5/5
2016-06-04

Valuable product for those who care...

"What do you know about bullying? Do you think that you child is not in danger?
I thought that my son will never be abused in the private and expensive school, that I should give him more freedom in any situation.
However, when your child returns late from school, upset and depressed you re-evaluate a lot of things in this life.

I had used mSpy to understand what is going on, and very soon I found out who was harassing my kid.

If you care about your family and your children - mSpy is the best solution.
"


Rating 10/10
5/5
2016-05-30

perfect for my needs

"I am too old for those techy things, but these guys helped me to set up monitoring for my older son. Now I can check all his activity and be sure that he does not deal with bad people.
I got their premium package. A bit expensive for me though, but it really worth it
"


Rating 10/10
5/5
2016-05-28

awesome features

"for me it is crucial to know how it is going when my kid's out somewhere. i have installed this app to his phone, and now i can see where he goes all the day. however, some day i checked and found logs don't go. i called tech support and rep has shown me how to set it up to high accuracy or so. besides we enabled keylogging, now i'm able to see what he types. and this is great. very nice app and very helpful support!!!! thanks!!"

This review was modified by jake_hammond on May 28 2016 08:50:00 PM

Rating 10/10
5/5
2016-05-26

Not worked for me but refunded

"I couldn't use that app cuz I didn't have device or password/id to connect my target phone so I applied for a refund. there were some offers from their billing dep but I refused all of them. finally I got a refund so I'll come back to mSpy once I have all required stuff to be able to use it as they keep their promises"

This review was modified by Johnlo12 on May 26 2016 04:07:38 AM

Rating 10/10
5/5
2016-05-21

Nice app

"Very useful application. I was so worried when my 10 year-son was surfing through the internet due to amount of violence, **** and other information which can affect his consciousness. With mSpy I can block these websites on his computer and phone and sleep calmly. Moreover I am not advanced computer user and tech team helped me to set up everything on his phone/computer. Just love it!"

This review was modified by SarahMcGregor on May 21 2016 12:38:08 AM

Rating 10/10
5/5
2016-05-19

Great compatibility

"Using it on a jailbroken device with iOS 9.1. Even when other similar programs were not compatible with iOS 9.1 mSpy Team was the first to make it compatible! Though it's a bit pricy they have 24/7 live support who can always answer your questions making my investment quite reasonable."

This review was modified by Stanley13 on May 19 2016 08:39:48 AM

Rating 10/10
5/5
2016-05-12

Good experience with stable functionality.

"There was a story when I was charged twice by mistake and the second charge was refunded with no troubles. I am monitoring whatsapp on a new Android phone. And so far I am good with it."

This review was modified by CorbyDallas on May 12 2016 08:57:25 AM

Rating 2/10
1/5
2016-05-10

Do not purchase for non-jailbroken Iphone

"Unless your iphone is jail-broken, this service is useless and they refuse to issue a refund. Even though, they were more than happy to cancel my service when I asked, they still did not issue a refund. Now I am out $170 and nothing to show for it."

This review was modified by eknelson2 on May 10 2016 11:56:08 AM
Rep reply posted May-11-2016

A rep from mSpy, mtechrev, has responded

“Dear Customer,

We are sad to hear that you had such a bad experience with our service. At the moment without jailbreak you can monitor the following information:
Contacts
Call logs
Text messages ( including iMessages )
Browser history
Events
Notes
Wi-Fi Networks
Whatsapp
Installed applications

All refund are managed by our Billing Department and issued in accordance with our refund policy: https://www.mspy.com/refund-policy.html

We would be glad to check your issue once again find the best solution for you. Please send an email to veronica.jones@mspy.com to share your experience.

Best Regards,
mSpy Team”


Rating 10/10
5/5
2016-04-27

Concerned mother

"a bit expensive but still this app is a pretty helpful app for moms like me.One thing i'd say is get the premium package. It really is a way better experience than the basic one. In general I am very satisfied with this app"

This review was modified by Vida32 on April 27 2016 02:16:00 AM

Rating 2/10
1/5
2016-04-19

Poor Refund Policy

"It is not clear on the website that the only way to view Snapchat and other apps is to have a jailbroken phone. This is not something I was familiar with. Once I contacted them less than 24 hours later I as informed they will not refund my $211 purchase, because the reason was "personal." I do not believe their site is clear on the fact the phone has to be jailbroken.

I would be cautious about giving them money unless you are sure you want the service.
"

This review was modified by bobspory on April 19 2016 01:31:08 PM
Rep reply posted Apr-25-2016

A rep from mSpy, mtechrev, has responded

“Dear Bob,

Please accept our apologies regarding your recent experience with mSpy. Be kindly informed that your case was reviewed by our higher authorities and we did our best to resolve your issue as soon as possible. Please check your email to get the latest update regarding your case.

If you still have questions do not hesitate to contact us back and we would be glad to assist you!”


Rating 2/10
1/5
2016-04-19

Do Not Purchase!

"I purchased this product on April 17, 2016 and noticed on April 18, 2016 the software was not reporting the iphone's activity back to the dashboard located in the software. I contacted customer support and requested a refund due to the lack of or large lag time between reports.

On April 19, 2016, I received the following response from their customer service department:


mSpy Billing Department (mSpy ticket system)
Apr 19, 12:15

Hello,

Thank you for contacting us.
Due to recent security improvements made by Apple company the iCloud user receives acknowledge email that "Apple ID was used to sign in to iCloud" whenever you get updates using iCloud credentials. For this reason we have disabled automatic synchronization with iCloud accounts for our customers.
That is why in order to receive updates now, you need to enable synchronization manually by clicking "Update Now" button on the top of the page in your mSpy account. This will force the last backup to be sent to you.
Please let us know the result.

Kind Regards,
Anna Richards
Billing Department

As of right now mSpy's website advertises the following:

MSPY WITHOUT JAILBREAK

Compatible with all iOS versions.

The device must be internet-enabled.

You do not need physical access to the device if you already have its iCloud credentials.

Still, the access may become necessary if iCloud backup isn’t activated on the device.

Now iCloud backup is activated on the iPhone I purchased the mSpy software for. So you can see that their own customer service is admitting a problem with the software that is not advertised,

mSpy advertises that they have a full refund policy if requested within 10 days of purchase and it doesn't violate a long list of conditions (Buyer Beware). As you can see, my problem does not violate their Refund Policy. However, they are still refusing to grant me a refund.

Before you purchase this product and make the same mistake that I did, I sugeest you research other products on the market and stay clear of this company unless you just like throwing your money away.
"

This review was modified by Sharkey1234 on April 19 2016 08:01:09 AM
Rep reply posted Apr-25-2016

A rep from mSpy, mtechrev, has responded

“Dear Client,

We apologize for all inconveniences you have experienced. Be kindly informed that your case was reviewed and investigated by our development and billing team. Please check your email to get the latest update regarding your case.

We do our best to satisfy our customer's needs and we will be glad to hear back from you if you still have any questions.”


Rating 10/10
5/5
2016-04-12

mspy rocks!

"Another satisfied mother. Mspy is actually great. the customer support guys are very helpful and precise and the best part is their online dashboard. The data displays as if im looking at the actual sons phone! I had some issues adding keyword alerts but the support rep. Sam helped me. He was very confident and professional. That took a while and then everything fit into place."

This review was modified by gilupi on April 12 2016 02:20:35 AM

Rating 10/10
5/5
2016-03-23

Good app if you have a teenager

"I - as a mother - am very satisfied with mSpy because it lets me check my daughter’s photos. I had an inkling she was taking inappropriate selfies and mSpy confirmed my fears. I couldn’t have stopped her if I hadn’t used a parental app on her!"

This review was modified by Dojuzexe on March 23 2016 09:49:51 AM

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