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Store InformationStore Info
Full Rating Profile
  • mSpy

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 800 West El Camino Real, Mountain View, CA
    • Contact: support@mspy.com
    • Phone: +1 800 713 7528
    • Customer Support: +1 800 713 7528
    • Business Hours: 24h 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.89/10 2.89/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 5.67/10 5.67/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 1.54/10 1.54/10

What is this?

84 Customer Reviews

Rating 2/10
1/5
modified review posted

"i tried using mspy for a while but its drains battery of phone very quickly. i've been using xnspy now and it works a bit smoother. mainly because i can toggle some features on and off but also the gps is on point. plus it also didnt have any serious lag issues because i noticed mspy was begging to lag a lot toward the end so i just fed up and switched."


Rating 2/10
1/5
modified review posted

"Got the nonjailbroken version for my daughter iPhone; it just doesn't work because she erases the messages right away - before it connects to the iCloud. I try to get a refund but they make next to impossible to get your money back; Be ready to dispute charges with your bank instead.

This is the email I received from the billing department:

I do not recommend even if other versions might work; You will never get your money back;
False advertising


Alice Wilson (mtechn)
Apr 8, 10:12

"

Dear S,

Thank you for your email,


Kindly be advised that mSpy billing department communicates with all the customers via email only.


At this point we would like to offer you delete the review from your side and we will issue full refund. We consider this to be fair offer.

Awaiting your response.

Best Regards,
Alice Wilson
Billing Manager"

I think this email is enough to understand who we are dealing with.
I decided to keep the review so will have less people scammed and blackmailed by this company.
"


Rating 2/10
1/5
modified review posted

"This shit takes forever to update information ! It takes at least 3-4 hours to update call & text logs , I can't look at the phone holders web history at all & I had access to the device and checked everything myself the phone is fine , its not on private browsing mode or anything when the owner uses it & know for a fact , I just accused my boyfriend of cheating because this shitty site gave mean address ( it said thats where's phone was)& his phone was indeed with him ,at work , i called up there they confirmed now i look like a jackass"


Rating 2/10
1/5
modified review posted

"I want to get a refund but can't seem to find anything on their website telling me how to actually start the refund process. Starting to look like a pretty shady company to me, and I'm getting screwed on over $100. Not happy!"


Rating 10/10
5/5
modified review posted

"Guys, you are awesome!
First I purchased the Basic subscription with mSpy. Installed the app with no complications (all the instructions were given on my control panel).
Though I realized that my kid uses Whatsapp more than texting, so I decided to upgrade to Premium. Rooting went smoothly having an operator on the phone. His name was Dusting, he was very friendly and helpful.
So far I love the product and the service.
"


Rating 10/10
5/5
modified review posted

"I've got the service that i was looking for. But what i would like to emphasize is the level of customer service. It really deserves 5 stars and to be known as top-notch. A few installations issues that i wanted to sort out were solved via email and the support guys provided all instructions i required. Yes. I had to pay for phone support. But i tried to root my device on my own using the instructions i got and i managed to do so :) mspy has already been recommended to my best friends. Guys, you rock! "


Rating 8/10
4/5
modified review posted

"this was in use for keeping an eye on my son whatsapp and snapchat history. it worked just fine till my boy deleted it from the phone, i need to perform re-installation now, that's a pity, but they provide good instructions and support is fine.

the main minus is a need in re-install
"


Rating 2/10
1/5
modified review posted

"I'm still trying to get my refund they keep holding me off... Every time I call they say it takes 24hr for billing to get back with you its been more than 4 days"

modified review Rep reply posted Feb-10-2015

mtechrev, mSpy rep has responded

“Dear Akram,

Our Billing department does not work 24/7 unfortunately therefore the reply from them should be expected within 24-48 hours. As far as we can see you submitted a few tickets and updated them before we could have checked your post. This way the last update time was changed and our reply to your post was postponed. Please don't update tickets in order to receive a reply at the earliest as tickets are processed in queue.

Kindly check your recent emails now with the response from our Billing department.

Best regards,
Margaret”


Rating 10/10
5/5
modified review posted

"I am not that tech savvy that is the reason why i ordered an extra service that included technical assistance and installation over the phone. Their CS is really professional and i would love to recommend it to the rest of the parents that i know. Thank you mSpy for keeping my conscience patient and kids safe! "


Rating 2/10
1/5
modified review posted

"It works well for 1 or 2 weeks than you need to reinstall each time , the assistance don't give any support. Better if u throw your money from the windows."

modified review Rep reply posted Feb-13-2015

mtechrev, mSpy rep has responded

“Dear Luca Guarnieri,
We'd like to thank you for choosing mSpy and apologize for any possible inconveniences caused by our side.

Our application performs well and its performance is fully dependent on Internet.

We kindly ask you to provide us with your Customer ID so that we can check your account.
Our technical support is available 24/7 for your convenience and is fully equipped to solve any kind of technical issue.

I'm looking forward to hearing from so that we check your account and eliminate any possible problem.
Best regards,
Margaret
CC Supervisor
margaret@mspy.com”


Rating 10/10
5/5
modified review posted

"Quite nice app! I've had some troubles in installation first but then their support helped me with instructions in chat. It's nice that you can reach it over the phone as well.

Not disappointed at all in spent money. Despite of having some bugs, in the end I get required data from the phone. I'd definitely recommend it for parents.
"


Rating 2/10
1/5
modified review posted

"Worst customer service and refuse to process refunds! Don't purchase from them their product doesn't work as stated and they refuse to uphold their refund policy! Worst company I have ever dealt with. Called customer service and every time I asked to speak with a manager they hang up. 5 minutes after posting this review Scarlet Norton, Billing Quality Manager, mSpy Billing Team emailed to state they would give a FULL refund after I removed my reviews from this site along with another one. What kind of company is this? It reminds me of the TV Show "American Greed"! Anything not to give customers back their money. "

modified review Rep reply posted Feb-04-2015

mtechrev, mSpy rep has responded

“Dear Chris Goetz,

We have been awaiting for your response to our last emails, to no avail though.

Your case has been thoroughly investigated and i would like to once again apologize for any inconveniences caused from our side.

At the same time, your feedback regarding the service received does not correspond to what has been actually happening. We do admit that at some point App activity feature did not perform well and there were issues with the screenshots. Based on this, we have fully refunded your account to avoid any further frustration. We have also provided you with an extension of your subscription so that you can still benefit from using our application.

I do understand your concerns and we’ll do our best to avoid any related glitches taking place in future. At the same time, your actions towards our company’s reputation do not in any case relate to the field of complaint because we have fully refunded your payment offering a tangible compensation.
To say more, our Customer Support is available 24/7 for your convenience by email, chat and over the phone* leaving no requests being unanswered.

Chris, we have been in this business for more than 4 years now and left millions of customers satisfied. We have also helped thousands of families to monitor the activities of their underage kids and offered businesses a wonderful solution to protect company’s valuable information. As a result, we became a number one monitoring solution on the market and remain so till this very day.

I kindly ask you to stop sending your negative feedbacks about our company. We are open to discuss anything that still bothers you. Yet, we request you to not mislead other people by posting things that are no longer related to your experience with us.

We do still hope to hear from you in our email correspondence, or, by phone.

Best regards,
Margaret
CC Supervisor
margaret@mspy.com

* with premium support service”


Rating 8/10
4/5
modified review posted

"I was not entirely satisfied with mSpy, but after a few days and few e-mails I have received a FULL refund. So, according to my experience, their refund policy is indeed solid."

modified review Rep reply posted Jan-21-2015

mtechrev, mSpy rep has responded

“Dear Customer,

Thank you for choosing mSpy and please accept our apologies for any inconveniences caused by our side.

We always work to make our products and services better and we hope that this incident won't prevent you from using mSpy in future.

Please do not hesitate to contact me for any assistance every time it is needed.
Best regards,
Margaret
CC Supervisor
margaret@mspy.com”


Rating 2/10
1/5
modified review posted

"BUYER BEWARE!! No refund spin. I purchased Mspy with high hopes and what a total let down. Installed software and was waiting to connect and eventually contacted customer support. they advised me i would have to jailbreak the phone. After reading about jailbreak would void the warranty on the cell as well as cause potential problems it was not a good idea. So they advised me that i would have to long into the target phones iCloud account and i followed their directions and was still unable to connect. Contacted refund department and they told me they were not able to give me a refund. Now how can you sell a product and not stand behind it but even more than that are more than willing to screw people over. WORST COMPANY I EVER PURCHASED PRODUCT FROM!! BUYER BEWARE"

modified review Rep reply posted Jan-26-2015

mtechrev, mSpy rep has responded

“Dear Robert Wargo,

We have recently received your review stating that you were not satisfied with the service.
I would like to thank you for choosing mSpy and would also like to apologize for any inconveniences caused from our side.
By checking your account i can see that it is marked as refunded with a chargeback status on it.

Robert, I do understand all of your concerns and would once again express my apologies for the situation occurred. From my side, i would like to offer a personal assistance on all levels including 1 month subscription extension for free so that you can try mSpy again. We're constantly working on our products and services improvement and sometimes it takes more time to be accomplished. Yet, it is our main priority to produce everything on the highest level and our technical support is available 24/7 for our customers to stay in touch in case any issues occur.

I'd like to hear from you and looking forward to receiving a positive feedback.

Sincerely,
Margaret”


Rating 2/10
1/5
modified review posted

"CUSTOMER BEWARE!! Do not buy this product! Do your homework (which I wished I had done before purchasing) because the countless negative reviews are so true. One review from another site states they have a F rating with BBB, which would not surprise me. Purchased the software in November and could not log in for weeks, and when I could it did not perform properly. Contacted them in December and was informed that I had to re register and reload the software. They had disabled the product due to "internal problems". Then found out the new software did not work either as they had disabled/suspended several of the services that I had originallypurchased. It should be noted they NEVER informed me of the changes or that they had disabled services that I originally purchased. I asked for a refund and they are not cooperating! I have turned the matter over to my credit card company and the charge is in dispute. This company needs to get a grip on customer's rights regarding the suspension of the product's major services and not informing their customer base (not to mention that the product never worked properly for me in the first place)."


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