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"Ordered and paid for an item with two business day shipping. Received the item seven days after ordered online. Returned the item, and will never order from them again. Be forewarned. You don't get what you pay for with Kays."
"Regarding previous post from unhappy customer and his chipped diamond....Yes, the ESP is a great plan, as it covers all maintanence and repairs (sizings,prongs, stone tightenings, etc for life). It is unfortunate that you did not bring in your Diamond Bond paperwork with your 6 month inspections, to be validated in the system. And it's a shame that no one at that store ever asked you if it was "time to update your warranty", as it is easy to look up at the store if your copy of the Diamond Bond is not with you. It's also easy to reprint for you if yours had been lost. IF your wife's ring had been in for repair (such as a sizing, anything by the jeweler)then THAT "counts" as a validation of the warranty for diamond replacement til the next 6 months is up.Too bad the manager did not speak up and saw to the Customer Service person, "yes, Mr. Smith had been in for inspection, I (or Sally or Bob) remember him... we must have forgotten to run his warranty ...our mistake" IF you've been in faithfully and they know they've checked it for you. You may have guessed that I have worked for Sterling Jewelers in the past (moved on) and they DO have great warranties.... hope you found satisfaction.... take care, j"
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