Kay Jewelers Reviews - kay.com Ratings at ResellerRatings

We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.


Price Check

Before you buy compare prices at other stores

Rating 5.00/10 2 reviews

5.00 / 100
Facebook share
Kay Jewelers is not a merchant member
Kay Jewelers does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

All Customer Reviews (2)

Rating 2/101/5
modified review posted

"Ordered and paid for an item with two business day shipping. Received the item seven days after ordered online. Returned the item, and will never order from them again. Be forewarned. You don't get what you pay for with Kays."

Rating 10/105/5
modified review posted

"Regarding previous post from unhappy customer and his chipped diamond....
Yes, the ESP is a great plan, as it covers all maintanence and repairs (sizings,prongs, stone tightenings, etc for life). It is unfortunate that you did not bring in your Diamond Bond paperwork with your 6 month inspections, to be validated in the system. And it's a shame that no one at that store ever asked you if it was "time to update your warranty", as it is easy to look up at the store if your copy of the Diamond Bond is not with you. It's also easy to reprint for you if yours had been lost.
IF your wife's ring had been in for repair (such as a sizing, anything by the jeweler)then THAT "counts" as a validation of the warranty for diamond replacement til the next 6 months is up.
Too bad the manager did not speak up and saw to the Customer Service person, "yes, Mr. Smith had been in for inspection, I (or Sally or Bob) remember him... we must have forgotten to run his warranty ...our mistake" IF you've been in faithfully and they know they've checked it for you. You may have guessed that I have worked for Sterling Jewelers in the past (moved on) and they DO have great warranties.... hope you found satisfaction.... take care, j

See all Merchant Members »

Price Check

Before you buy compare prices at other stores

wall street journal logo