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"I ordered a Behringer bcd3000 mo3 mixer. It was the best price on the web, but it took a week to ship, I placed a few calls that just circled in their queue and rang with no answer. Cust svc agent Imee was helpful."
"iunitek is nothing less than a complete SHAM!!! They will take your money and then not ship your order. When you call to find out what happened to your order they will promise to look into it and call you back but then they never do!! Then, don't bother trying to call them again because they will not answer your calls!!"
"Love my Samsung 3D Home theather system. thanks for the quick delivery. :)"
"Great online store with great price and service. got mine order with in a few days and very nicely packed"
"I purchased a Lexmark printer from this vendor and the item arrived with no problems. I will purchase from this vendor again. Thank you."
"The order process was very easy. The items arrived right on time actually earlier than expected. I am very satisfied with the experience. "
"I purchased 2x servers from iUnitek, and they helped me to configure the servers exactly to my needs. Great service and they shipped it on time as they promised. I would recommend this company for your IT needs."
"BUYER BEWARE!! VERY frustrating experience. Will never do business here again! Did not receive one of the items I purchased and still haven't received a refund. They are happy to take your money, but offer no assistance toward resolution. TERRIBLE customer service! Manager answered my call, but instead of helping me, passed me over to "customer service rep" who passed me over to someone else because it wasn't "her department"!! This is still unresolved, nearly 2 months later! "
"The company's support is completely unresponsive. After waiting for 9 days, without the order status updating, I email support asking what is going on. They email back 2-3 days later saying the order needs to be verified. I call and email them according to their instructions at this point, and no response by the next day.This is the second order I've had problems with. Another order, I ordered a blu ray player for christmas, on the 12th. On the 24th, they send me an email saying my order has been cancelled because they are out of stock (the item was listed as in stock on their website) and due to them not having an ETA on new arrival. Well great, you could have told me that sometime sooner than 12 days after I order. If they had let me know some other time than the day before christmas, I could have gotten the item somewhere else, but now I'm out of luck.Two orders, non-existing customer service / support, no notifications for problems or issues.I did have two other orders that were filled in a reasonable time frame, but this leaves me with no confidence whatsoever in this company. I've ordered from a dozen places the last month, many of them new to me, this is the only one to let me down so thoroughly."
"Placed the order on October 8th. Today is October 24th and have not received the order. Tried calling but the phone keeps ringing. After numerous tries I finally got through to someone only to be transferred to voice mail. Checked the order online only to find out that after placing the order two weeks ago that the order has been verified and that's it. VERIFIED. Not shipped or delivered but VERIFIED. I will never buy from these con artists again."
"BE WEARY OF THIS GROUP!!! I have done business with hundreds/thousands of companies over a twenty year period... but I will say (without question) that this poorly managed, inferior quality product, 'bozo-basement' operation is the WORST I have EVER had the unfortunate pleasure of dealing with.I could write a short novel containing all of the events, false promises, delays, setbacks, shoddy service, never-ending frustrations, no follow-up action (on the part of the company), never-ending excuses, deceitful practices, blatant misrepresentation of the facts, unfulfilled commitments issued by the company's Customer Service person (JR) and his ‘staff’ that I am soo utterly DISGUSTED with them and myself for ever having done ANY business. I am certain no future transactions between us will ever happen.THIS GROUP IS A SCAM. If you purchase ANYTHING from them... you may well have been sold a unit that was used and repackaged as new. In the event you ‘discover’ a defect with ANY unit you purchased…, (it is VERY likely you will have some defect, even though you don’t immediately discover it)..., you may well end up eating it and taking your losses on the cheek. Their ‘return-policy’ default is to refer you to the manufacturer for a replacement of any damaged equipment… though the manufacturer has the right not to accept any unit not purchased through them or one of their agents.I WILL NEVER DO ANY BUSINESS WITH THESE CHARLETANS AGAIN!!! I DO NOT AND WILL NOT RECOMMEND THEM AT ALL. They will take your money, but they fail to deliver. Shop at your own risk – good luck."
"item took 5 days to ship. when i called to get tracking information the entire customer service department was out to lunch."
"Extremely poor service. On December 11 I bought an external DVD burner while it was in stock. Strangely I didn’t receive a tracking number from them in over a week. I call Iunitek and receive a “promise” to send the item within the next two days. I call after two days but they told me they were out of stock and that they expected to receive the item for December 22!!!But wait, after that I check my on line credit card statement and how amazed I was to see that they already charged my card for the full amount by December 12. I call them again just to receive one of the most pathetic answers I’ve ever receive, that the charge was for “reserve” the product!!!Then on December 22 I called again and told me that finally they receive the item but it was on their warehouse located in the west coast and they should received it first in their distribution center and then they going to send it to me, so I was supposed to wait 10 more days!!!You decide."
"An awful company to deal with. Had to get my refund through my credit card company. Guess they thought that if they ignored me they wouldn't have to give me back my money."
"This order was placed around 6am on 7/25/2008. Shortly thereafter I received a simple order confirmation and order number. 4 days later, there was no sign if any activity on the order, and no email status had been sent to me. This is a simple order of a KVM switch and 3 cables - it should take all of 5 minutes to toss it in box with some peanuts and be out the door.When I called to get order status, there was much shuffling of paper in the background and the representative sounded very confused as to what to do. She put me on hold for about 10 minutes, and came back saying she had gone to the warehouse to confirm the goods were in stock. Sheese - she coulda put them in the box while she was there!!I'm giving them till tomorrow (7/29/2008) to send an email with tracking number, but somehow I fear it won't happen. Then it will be email-hell to get my order canceled. Sigh."
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