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"I ordered a Behringer bcd3000 mo3 mixer. It was the best price on the web, but it took a week to ship, I placed a few calls that just circled in their queue and rang with no answer. Cust svc agent Imee was helpful."
"iunitek is nothing less than a complete SHAM!!! They will take your money and then not ship your order. When you call to find out what happened to your order they will promise to look into it and call you back but then they never do!! Then, don't bother trying to call them again because they will not answer your calls!!"
This review was modified by dakavajo on October 01 2010 03:17:47 PM
"I purchased 2x servers from iUnitek, and they helped me to configure the servers exactly to my needs. Great service and they shipped it on time as they promised. I would recommend this company for your IT needs."
"BUYER BEWARE!! VERY frustrating experience. Will never do business here again! Did not receive one of the items I purchased and still haven't received a refund. They are happy to take your money, but offer no assistance toward resolution. TERRIBLE customer service! Manager answered my call, but instead of helping me, passed me over to "customer service rep" who passed me over to someone else because it wasn't "her department"!! This is still unresolved, nearly 2 months later! "
This review was modified by SMB5535 on February 12 2010 09:18:35 AM
"The company's support is completely unresponsive. After waiting for 9 days, without the order status updating, I email support asking what is going on. They email back 2-3 days later saying the order needs to be verified. I call and email them according to their instructions at this point, and no response by the next day.
This is the second order I've had problems with. Another order, I ordered a blu ray player for christmas, on the 12th. On the 24th, they send me an email saying my order has been cancelled because they are out of stock (the item was listed as in stock on their website) and due to them not having an ETA on new arrival. Well great, you could have told me that sometime sooner than 12 days after I order. If they had let me know some other time than the day before christmas, I could have gotten the item somewhere else, but now I'm out of luck.
Two orders, non-existing customer service / support, no notifications for problems or issues.
I did have two other orders that were filled in a reasonable time frame, but this leaves me with no confidence whatsoever in this company. I've ordered from a dozen places the last month, many of them new to me, this is the only one to let me down so thoroughly."
This review was modified by funkywizard on December 31 2009 03:11:40 PM
"Placed the order on October 8th. Today is October 24th and have not received the order. Tried calling but the phone keeps ringing. After numerous tries I finally got through to someone only to be transferred to voice mail. Checked the order online only to find out that after placing the order two weeks ago that the order has been verified and that's it. VERIFIED. Not shipped or delivered but VERIFIED. I will never buy from these con artists again."
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posted Oct-01-2010 
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![Share](javascript:share_rating({"review_body":"iunitek is nothing less than a complete SHAM!!! They will take your money and then not ship your order. When you call to find out what happened to your order they will promise to look into it and call you back but then they never do!! Then, don\u0027t bother trying to call them again because they will not answer your calls!!","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/615877#comment615877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"dakavajo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Love my Samsung 3D Home theather system. thanks for the quick delivery. :)","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/594483#comment594483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"alexgarciaNY","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great online store with great price and service. got mine order with in a few days and very nicely packed","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/594087#comment594087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"Jimmy1979","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Lexmark printer from this vendor and the item arrived with no problems. I will purchase from this vendor again. Thank you.","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/594073#comment594073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"SAMCONOLLY","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The order process was very easy. The items arrived right on time actually earlier than expected. I am very satisfied with the experience. ","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/548759#comment548759","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"johnburken","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased 2x servers from iUnitek, and they helped me to configure the servers exactly to my needs. Great service and they shipped it on time as they promised. I would recommend this company for your IT needs.","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/545576#comment545576","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"nortelphones","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BUYER BEWARE!! VERY frustrating experience. Will never do business here again! Did not receive one of the items I purchased and still haven\u0027t received a refund. They are happy to take your money, but offer no assistance toward resolution. TERRIBLE customer service! Manager answered my call, but instead of helping me, passed me over to \u0022customer service rep\u0022 who passed me over to someone else because it wasn\u0027t \u0022her department\u0022!! This is still unresolved, nearly 2 months later! ","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/540582#comment540582","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"SMB5535","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The company\u0027s support is completely unresponsive. After waiting for 9 days, without the order status updating, I email support asking what is going on. They email back 2-3 days later saying the order needs to be verified. I call and email them according to their instructions at this point, and no response by the next day.<br><br>This is the second order I\u0027ve had problems with. Another order, I ordered a blu ray player for christmas, on the 12th. On the 24th, they send me an email saying my order has been cancelled because they are out of stock (the item was listed as in stock on their website) and due to them not having an ETA on new arrival. Well great, you could have told me that sometime sooner than 12 days after I order. If they had let me know some other time than the day before christmas, I could have gotten the item somewhere else, but now I\u0027m out of luck.<br><br>Two orders, non-existing customer service \/ support, no notifications for problems or issues.<br><br>I did have two other orders that were filled in a reasonable time frame, but this leaves me with no confidence whatsoever in this company. I\u0027ve ordered from a dozen places the last month, many of them new to me, this is the only one to let me down so thoroughly.","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/528039#comment528039","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"funkywizard","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed the order on October 8th. Today is October 24th and have not received the order. Tried calling but the phone keeps ringing. After numerous tries I finally got through to someone only to be transferred to voice mail. Checked the order online only to find out that after placing the order two weeks ago that the order has been verified and that\u0027s it. VERIFIED. Not shipped or delivered but VERIFIED. I will never buy from these con artists again.","link":"http:\/\/www.resellerratings.com\/store\/iunitek\/comment\/508242#comment508242","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iunitek.jpg","store_name":"iunitek","username":"ArionComputers","rating":"1"}, "single");){kind=link}
"I ordered a Behringer bcd3000 mo3 mixer. It was the best price on the web, but it took a week to ship, I placed a few calls that just circled in their queue and rang with no answer.
Cust svc agent Imee was helpful."