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"Another stumbled-upon dealer, and they were the only ones at the time (from overseas; mainland China) selling a nice combo stylus pack for the NDS without committing highway robbery. Therefore, shady, somewhat tacky, and a tossup. I opted to pick up another item for the NDS, the mic/headset combo (white, and meant for the NDS), since it was relatively cheap.Unfortunately for me, I got screwed out of half of my purchase; they got half of the order correct so I'm stuck with a POS item that took forever and a day to arrive.To explain... their customer service seems to be alive and well, although the appalling engrish is all over the place. A solid week after my purchase, they informed me that the headset combo was out of stock--there's no mention of availability on the site--and offered an alternative item to ship, or wait even later. I looked at their site and found no clear descriptive difference between the products seeing as how the pics were the same, but the alt that was offered was marked "wifi". I was confused by the relative similarities and bypassed their offer to wait in favor of the alternative similar item. They said "great, got it", and informed me the day after, or maybe it was half a day later, that they got the item shipped.Or so they said... it took almost exactly 21 days to arrive, and (as mentioned earlier), half of the order was wrong. I couldn't even use the product on the NDS even if I wanted to...So I got in touch with customer service, and showed them pics of the received error and what they were advertising; clear differences in product type. They apologized and told me to send it back to them for a replacement. Come on... what a pain in the ass wait delivery timeframe, and I could have purchased another one elsewhere for the S&H charge I'd have to pay. (NOTE: At this time, I was already in the middle of writing up a negative review for them on ResellerRatings, but refrained from posting. There was something about their tone.)Due to their ostensible naiveté and earnestness, I decided to give them a second chance, but only with a request for an alternative that was NOT what they proposed (mostly questioning the reasonableness of a return). They agreed that a return was silly and offered me the correct item (for free--not a big deal considering how cheap it is), but only if I made another purchase from their site. (The actual details were that I'd paste a phrase that the sales rep told me in the order form comments so the people in shipping would know what to do.) I said "fine" and ordered something cheap and useful while using the phrase as instructed--and requesting that the sales people contact me again once the correct order details were confirmed.They got back to me the next day with this in the email: "I have add the microphone (ITEMCODE) to you order now. Hope you're satisfied with this solution and receive your new parcel soon."I double checked the ITEMCODE and saw that it was indeed correct. Another email came later that day saying that the order was shipped, great. It showed up about 12 days later.I opened up the package to find... that I've been screwed out of half of my order, again. The additional purchase item was correct, but the headset combo was the exact same WRONG model as before. So, here I have two of the same POS items I have no use for, and can't sell for much anything.Frustration. How could this have happened? Why wasn't I informed that this product was out of stock, or why was I told it was added when it was clearly not the same item???Of course, I relay this to the customer service folk with photographic evidence of their error, and questioned their departmental methods of communication. They tell me this after three days of waiting: "I have checked this issue with our packaging department and I have to say sorry again...Couldn't this product be used on your DS Lite?I have checked our storage but the product you ordered is now out of stock.How about 200 ishop points(equal $2.00) to your ishop account as a compensation?You can use it in your next order on our website.How do you think?Looking forward to your reply."(Yes, they really are oh so polite with everyone; stupid, but polite.)This product ignorance was also a little shocking considering the focused nature of their wares, i.e., game consoles and their respective accessories. Go figure.I resent them the original error image to show how usage of the twice-wrong item was not possible, and requested a paypal refund of the two bucks. They agree, I get my money today, and.... omg, it's not even the FULL two bucks due to paypal exchange fees. (I won't even go into the additional annoyance with the paypal emails; no one seems to do any fact-checking there.)I can concede to the opinion that--on some level--this may all seem a bit nitpicky, but when you're waiting that long to get what you want, and the order is SO simple... and yet, you're forced to pay and wait for more--instead of settling for unreturnable crap or wasting money+time to do things their way, it's really quite irritating that they get things wrong. Over the course of almost two months, there were approximately SIXTEEN EMAILS exchanged between myself and their customer service. I kept all of the emails in every emailed reply for reference purposes... so anyone in sales would know the history even if my order/issues were being juggled by others. But they've failed twice with a lot of transparent communication, and seriously... who would want to give them a third chance?"
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