Computer Hardware & Software
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"I sent my iphone 3GS to them because the place I had used before said that they were backed up. I thought my phone needed a new battery but I wasn't sure. For some reason it would not go past the apple screen. So they contacted me and told me that the battery is dead and it needs a new logic (mother) board. That would cost $209. Well I was not going to pay $209 to fix it because I could get a new ipod touch (my phone was off contract for some time) for less than that anount. So I get my phone back and plug it into my PC and it works. The battery was down to something like 2% or so. I will not be doing business with them in the future. "
"Years ago I had great luck when my iPod needed repair. iResQ suggested that I replace the battery as well (since they also had it open to replace my hard drive). I approved that.Now when my MacBook needed a hard drive, I am not so pleased with this crew. The MacBook had to be returned to iResQ since the new hard drive also failed. When I finally had possession, I could not reinstall my now current backup. Apple Store suggested the battery needed replacement. If I had know about this item, I may have had iResQ do that as well.Regardless, iResQ sent my MacBook (with its now good hard drive) to a temporary address they had on file initially. Then they charged me another $18 to return laptop to my permanent address. There are many lessons learned in this order, and I hope they implement them in future orders."
"I accidentally ran over my iPad when it fell out of my briefcase unnoticed. Amazingly it still worked other than the screen was destroyed. I sent it to iResQ and they did a brilliant job of fixing the screen. It looks like nothing happened to it. I can't thank them enough for how easy it was to get it fixed and how quickly."
"As most people were, I was very skeptical of iResQ. I was so skeptical that I even thought that the reviews on iResQ may have been fabricated. After accidentally slamming my mom's MacBook close with my earphones in between and cracking the LCD screen, my only two options were either to pay Apple close to a thousand dollars and wait approximately a month (if not longer), or take a chance with iResQ and pay $179. I chose the latter. (I chose $40 shipping but there were much less expensive options. The option I chose covered the cost of an empty box for shipping the laptop, the cost to ship the box to my house, the cost to ship the [6 lb.] laptop to iResQ, and the cost of shipping to receive the laptop back) Two days later (Friday), in the mail, I received a box custom made for laptops. I had lots of adjustable but secure padding, and it also contained a bag to place the laptop inside of before placing it in the box (I suspect this was to protect to computer from any strong magnets that may come close to the computer during shipment, it can severely damage [or even erase all] the files on the hard drive). I shipped the box out on Monday, I tracked the package about every hour of the day using UPS online tracking. iResQ received the laptop on Thursday morning. On UPS tracking you are able to see who signed for the package and I was also contacted by email from iResQ and UPS that iResQ received the laptop. I was charged $9 for the fix and they shipped it back out by Thursday evening. On Friday I was able to give my mom her laptop back looking good as new! THANK YOU SO MUCH iResQ!Also, if it means anything, I accidentally left a CD in the CD Slot and forgot it was there until I received the laptop back. The CD was still in perfect condition and doesn't seem like they touched it."
"This company was a life saver. My 15 macbook had a shattered screen and the apple store told me it would be at least 600$ and up to buying a new laptop. The genius at the apple store told me about iResq and the entire process with shipping ended up being 200$. I decided to do the overnight shipping too! It was amazing! I loved iResq and I will totally use them in the future! Thank you iResq!"
"Quick, Easy & Inexpensive! My son has cracked his iPod screen twice in 12 months and both times I used iResQ for the repairs. They send you the box and shipping lables in a day, I shipped them out the same day and the fixed iPod was back in my hands on the 3rd business day!You can not beat the service, quality or price! Try them out!"
"IResQ is awesome! I had the ipod back within a week and they did an awesome job.I'd recommend them any time!"
"iResQ is a terrific repair facility. I had an old (57 months) MacBook Pro with a cracked LCD screen and sent it to iResQ for repair. I sent it on a Monday morning and had it back Wednesday evening. Amazing. Shipping was well packed and secure.Only cons I would mention are the following: The order page when selecting an LCD screen currently allows you to choose "UPS No Sig Required" but they will not ship a laptop no sig due to the liability it presents. I alerted them to this error on the order page and they have been aware and are currently updating their order page.Finally, the screen that was replaced was a flat matte rather than my original "glossy" LCD screen that originally came with the laptop. They don't specify the "type" of LCD screen on their site. Just an fyi. The repair itself was immaculate. Great work, professional service."
"Excellent Service! Fixed my son's cracked IPod Touch glass screen. Works and looks new! Fixed it and shipped it back in the same day. I highly recommend iResQ. Best company I've dealt with in very long time! Thank you!!"
"I live in California and was looking to have my iPhone fixed. The apple store, after a 45 minute wait, told me it would be $150. I called a few local shops and they all quoted less than half that. I found iResQ online and thought I would give them a shot so I would not have to deal with more lines, driving and hassle of going to downtown Los Angeles. I shipped my phone out Monday evening and had my phone in hand by Wednesday mid morning. Throughout the process I had notification emails telling how things were progressing. The price was half of Apple's including shipping. The speed was QUICK. The service was EXCELLENT. Thanks. I will be back to get my Macbook's hard drive replaced later. "
"Dear iResQ - thank you, thank you, thank you...your easy-to-use and readily contactable customer service are a fresh breeze in this day and age. I just got my repaired "old school" iPod back today. In under a week, iResQ helped with shipment to them, diagnosis, repair, and return to me...with a hard drive upgrade to boot. This of course was predicated on the fact that I had dropped my iPod smack flat onto the floor like a bellyflopping board diver. I have now used you guys twice and have been ALWAYS been empressed by the great job that you do. I appreciate your emphasis on customer service. I have also shared your name with others who have used you as well as have been equally impressed. Keep up the grest work. Clark Totten"
"This is my second time using iResQ as a provider of Apple ipod product repair. I used them the first time to repair a headphone jack on my ipod nano. They informed me that the headphone jack was fine, and I found out the headphones I was using were bad. They refunded the repair cost and only charged me shipping!. The second time was for my daughter's ipod touch for a headphone jack and battery replacement. They turned it around the same day! Highly recommended!"
"Excellent service at a great price. They turned around a screen replacement on my MacBook extremely quickly and were proactive with status updates. Hopefully I won't need another new screen but if I ever do I know where to get it from."
"I'm so happy, The Apple store wanted $700 to fix my screen and iResQ did it for under $200 and it was fast even though I sent it over the holidays"
"Had my macbook screen replaced. Used the next day shipping option - sent out on a Tuesday night and got my laptop back Thursday morning in top-top shape! Customer service was excellent. Highly recommended. "
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