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RatingsRating
Full Rating Profile
    • Address: 5012 4th Street Irwindale, CA
    • Contact: info@iherb.com
    • Phone: 626-939-7800
    • Customer Support: 626-939-7800
    • Business Hours: Internet 24/7/365
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.38/10 5.38/10
    Chance of future purchase: Rating 2.69/10 2.69/10
    Shipping & packaging: Rating 2.29/10 2.29/10
    Customer service: Rating 1.82/10 1.82/10
    Return/Replacement policy: Rating 1.43/10 1.43/10

211 Customer Reviews

Rating 2/10
1/5
modified review posted

"Avoïd at all cost! Just charge your credit card then an outsourced "customer service" just ask you to wait, wait and wait for ever... for goods that will never come...
I have told my bank about the fraudulent use.
"

modified review This review was modified by Tatomi on January 28 2015 03:03:38 PM


Rating 2/10
1/5
modified review posted

"Reallyy poor service, do not make clear international duty charges anywhere. Poor, will never order from here again"


Rating 2/10
1/5
modified review posted

"Do not trust this company. They took my order knowing full well it wouldn't be passed through customs. I didn't realize this and spend 2 weeks trying to find out why the delivery had not materialized. Iherb refused to accept any responsibility and after initially saying they would refund 80% of my order value, they refused to repay anything!!! Totally unethical. "


Rating 10/10
5/5
modified review posted

"I have order from Iherb quite a few times now. I was referred to the site by my daughter who orders quite often. I was very pleased with the amout of products and selection and that for the most part were cruelty free.

I only recently had a problem with an order. One of the products I ordered leaked out practically the whole bottle. In any event I contacted I herb via email and they immediately contacted me back and wanted a picture of the product ect. Which I did. They said they would provide a credit. And problem solved. I was very happy with there prompted polite customer service.

I as well as my daughter are quite happy with Iherb. Glad we found the site. We are from Canada and find even though we pay duty the prices are still very reasonable especially for natural and cruelty free products.

"

modified review This review was modified by Qzen on January 19 2015 07:41:54 AM

Rating 8/10
4/5
modified review posted

"Great service, however prices could be better, I usually shop here when my regular vitamin company just doesn't have what I need, overall good experience."


Rating 2/10
1/5
modified review posted

"4 month i am waiting for my money back, be aware from this seller!!!"

modified review This review was modified by Yabrov on December 06 2014 09:31:37 AM

Rating 2/10
1/5
modified review posted

"iherb is a complete sham operation. Horrible company and curt customer service. Fraud alert, perhaps I should report to Better Business Bureau (BBB)because you never receive your order. Run and stay far away from this company because they are a bunch of thieves!"

modified review This review was modified by TiffanyWhite on December 04 2014 11:14:46 AM

Rating 8/10
4/5
modified review posted

"i like the site. they have lots of stuff. they ship out of the country which is good for me. but s/t was not right with the shipping. it was supposed to be free or just a few dollars and then i got hit with a $13 fee. I took it anyway. got email confirmation right away."


Rating 2/10
1/5
modified review posted

"I ordered from Iherb.com on Black Friday. The site stated that it was 10 percent off orders over 40 dollars. I received the coupon automatically upon paying. Hours later, I get an email from them saying my order was cancelled because I used an invalid coupon code. Not only did my order get cancelled, my whole account was deactivated because they claimed I used a "refer a friend" coupon for myself. I emailed back explaining Iherb automatically put in my coupon code for spending over $40 and they didn't answer, so I called them. The woman on the phone stated since my sister uses the same address as mine, she used the same coupon code and they do not allow the same coupon code to be used in the same household. Of course, my sister used that code weeks ago & we used different credit cards so that's beyond dumb. So first they accuse me of using a wrong coupon, second they tell me you can't use the same coupon code if it's the same address? How about contacting me first and letting me know that instead of cancelling my order and deactivating my account? I intended on going to Iherb.com in the future, but after their horrible communication and tactics, no way. Told my whole family who buys vitamins and beauty products NOT to buy from them. Stick with reputable companies such as Vitacost, Pureformulas and TheNatural. Iherb.com is sketchy and incompetent."

modified review This review was modified by lmg051987 on December 03 2014 06:07:00 PM

Rating 2/10
1/5
modified review posted

"My order was supposed to arrive between 11/21 and 11/24. It was an item that I needed for my holiday baking. It is now 11/28, after Thanksgiving, and my order is still not here. It looks like it was not shipped until 11/24, although I received an email that it shipped on 11/20. IHerb customer service just repeated meaningless phrases when I complained and did not respond to my request for a refund of shipping charges. I no longer need the product as I had to purchase it locally.

UPDATE: Now a month later and there are fraudulent charges on the visa I used for this transaction. This is a card that I have not used since and almost never use. Can't prove, but strongly suspect the security breach happened at iHerb. Beware!!!!!!!!!!
"

modified review This review was modified by Alberta516 on December 19 2014 05:39:32 AM

Rating 2/10
1/5
modified review posted

"Yes, good experiences with IHerb until today. As many other customers like me will miss the advice somewhere on the website that the $10.00 fee for shipping and handling will not be the only shipping/handling fee, they may be as upset as I was today.
DHL tried to deliver the 2 creams I had ordered for a total of
$51.71 at my house, but since I was not home, left a note on the door with the next delivery date AND a Duties and Tax payable amount to be paid of $17.34.
Helllllllooooo. That on top of $51.71 for 2 small bottles of cream?
This is NOT a good company for Canada after all. Now I am paying almost $30.00 for s/h, fees and taxes??
This is ridiculous for online shopping. That's it for me; I'll shop at home.
"

modified review This review was modified by Madelon on November 07 2014 05:00:40 PM

Rating 10/10
5/5
modified review posted

"I've bought from iHerb for over 2000 NOK now (330$). They always deliver the goods. Reliable and cheaper than buying things in shops here in Norway. Until Europe gets a cheaper alternative, I'm buying my food overseas."


Rating 2/10
1/5
modified review posted

"We ordered a product from iherb and realised that it does not have a lab tested logo like the one we bought from store. Hence wrote in to iherb to check. And their response was simply to tell us to check directly with manufacturer and no further response from them though we asked them to follow up. As a seller of health supplements, don't they have a responsibility to ensure their product authencity. From now on, will choose to buy directly rather than from iherb, as will rather not save that few dollars with possibility of endangering my family's health. "

modified review This review was modified by Maria888yyy on October 23 2014 08:57:55 AM

Rating 10/10
5/5
modified review posted

"Awesome on line store! Very good products, at super prices and, super fast shipping!!"


Rating 2/10
1/5
modified review posted

"Do not order from iHerb! I found their products on Amazon, and was directed to their site to buy... I wanted to use my Amazon gift card and was told directly from an iHerb operator (via the online chat straight from their website) that I could do so and to just enter the gift card # like a credit card. When the site kept denying my card, I opened up the same chat to be told they don't accept gift cards. When I explained that an operator already told me they did, they literally just kept saying the same thing over and over to me. They were so rude. Order straight from the brand...do not use iHerb...most of their product prices are more expensive anyway!"

modified review This review was modified by juls.jems on July 15 2013 09:07:39 AM

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