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Stores > iHerb.com

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  • iHerb.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 5012 4th Street Irwindale, CA
    • Contact: info@iherb.com
    • Phone: 626-939-7800
    • Customer Support: 626-939-7800
    • Business Hours: Internet 24/7/365
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.86/10 7.86/10
    Chance of future purchase: Rating 6.07/10 6.07/10
    Shipping & packaging: Rating 7.08/10 7.08/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 8.00/10 8.00/10
Rating 2/10

Perishable Food was Rancid

"I ordered Oat Cakes, and though the expiration date was two months away from the date I received the product, the oatcakes were definitely rancid (in the way, I know from experience, when they're poorly stored)."

This review was modified by 44Jason on January 20 2017 09:15:03 AM

Rating 10/10

Fast shipping

"iHerb never lets me down. They always have the products I want at an excellent price and they ship the items quickly. I haven't found any other health food company that is as reliable as iHerb


This review was modified by MaryBarnes65 on January 13 2017 04:15:02 PM

Rating 10/10

Efficient and prompt

"Great products, pricing and shipping. I've never had one problem with anything I've purchased from iHerb. Viewing all customer reviews is easy. Very pleased with the promotions and the cost of the products, so much cheaper than buying in a local store!


Rating 2/10

Attention for shoppers outside USA!!!

"Attention to everybody!
Iherb uses shipping companies without checking their requirements and promptness. I'v made order on 12th of November and still not delivered. Don't waste time money and nerves!

This review was modified by Okdana on December 05 2016 02:50:18 PM

Rating 10/10

low price and fast shipping

"low price and fast shipping, the free shipping takes only 2 days to reach Los Angeles."

Rating 6/10

Unfortunately import custom taxes kill the advantages to order from Europe

"Choice of products , price , shipping lead time are just fine.
I would however not recommend ordering from Europe as IHerb has no european Platform to ship from ( the fact that both currency and language sound "local" are very misleading ) . All goods are shipped in reality from the US which means terribly high custom taxes etc...

This review was modified by fredgohr868 on August 10 2016 06:45:32 AM

Rating 10/10

The Golden Standard to Compare Others

"They ship fast, usually in one business day, and their free shipping is better than Amazon Prime. If any items are damaged during transit they resolve the issue quickly. In my experience, iHerb.com is the best online store."

Rating 10/10

use VVM085 code for 5$ discount on your purchase

"If you order to EU you have to be careful about VAT do not blame it on them. I made order for about 20eur and got everything without any problem and fast. I am very satisfied about quality. Would buy again."

This review was modified by KarolinaKa on July 25 2016 05:22:51 AM

Rating 2/10

UK customers be awarse

"Even though it doesn't say on your cart you will have to pay custom charges. Mine was half the price of my purchase so the whole lot turned out to be much more expensive than buying froma UK online outlet."

This review was modified by EllyD on May 09 2016 12:42:22 PM

Rating 2/10

Do not order iHerb!!

"I ordered from iHerb to Switzerland over $200 without problems. I ordered a second time again $152 and the shipper called and said that the box was leaking and they were refusing it. I contacted iHerb, they said that I was NOT entitled to a refund because the shipping was $86 to ship it back. How was it my fault the box was leaking?? In my opinion, they should have replaced the items or given full refund."

This review was modified by crod505 on May 05 2016 04:12:47 PM

Rating 2/10

Wrong product sent FOUR TIMES

"First, all these 5 star reviews are being artificially padded by that 5% discount code, each of which is a kickback to that reviewer

Second is my final review, which should just plain be 1 star (the worst). I placed an order and everything was fine except for one product, which was the wrong product. Talked to the chat online from their page, they promised to send the correct product. This happened FOUR TIMES!!! Each time, I was promised things would be made right, and every time, someone just hit the "repeat" button for the error instead of checking to see what was wrong on their end. I jumped through hoops, sending pictures of the wrong product as requested, send the wrong items back, and so forth, and finally in frustration, cancelled that product and asked for a refund. The reviews for the product I ordered indicates other customers also got the wrong item, but probably never realized it.

This review was modified by UtahMom4Kids on March 31 2016 09:39:08 PM

Rating 10/10

Promo Codes abuse

"IHerb is a legitimate and excellent company and I cannot recommend it highly enough.
However, be aware that when you read promo codes for new customers on websites, or in published reviews, what you are reading is a personal referral code which is issued to every customer upon their first purchase. What this code is for is for the customer to give to a friend to recommend them to iherb. If the friend decides to try iherb, and uses the code for $5 off, the referring customer then gets a reward and a small percentage of that new customer's purchases and will continue to receive that small percentage on every order that customer ever makes.
When you read publicly published promo codes, three letters followed by three numbers, be aware that you are reading the personal code of someone whose last name begins with those first three letters and who will get something from every order that you make. Do you want to give that to a stranger?

This review was modified by Goldfire on March 24 2016 03:56:18 PM

Rating 2/10

Steer clear!

"Terrible service and hidden customs fees. Half the people who use this company pay double the expected price. I wish I had read these reviews ahead of time.

Steer clear and save tons of money!

This review was modified by Jonathanmason on March 20 2016 02:05:41 AM

Rating 2/10

Bate and switch on shipping dates

"I placed an order with iherb.com on the 15th, expected delivery date on the 19th. I received a shipping confirmation on the 16th - great! NOPE - the shipping confirmation was simply an automated email that goes out when they PRINT the shipping label, not when the item actually ships. The package did not arrive on the 19th, nor on the 20th. I tracked the package - IT HADENT EVEN LEFT THE FACILITY YET... I emailed them. Their response was that the package was now in transit and I would receive it on the 4th... the 4th??? Thats over 3 weeks from the purchase date and 2+ weeks from the date THEY SET ORIGINALLY for delivery. Their system is really broken - they need to get it fixed!!!"

This review was modified by jjkchef on February 21 2016 04:49:45 AM

Rating 10/10

One shop Natural & Organic store for everything! RHN52 for discount

"I'm an Aussie customer (thank you free shipping via Aust Post or cheap DHL express).
I buy everything that is very pricey here or hard to get.
Best purchases have been 100% essential oils, organic herbs and spices (i buy the bulk bags), natural baby products, supplements (especially Q10), natural skin care (Andalou and Deep Steep the best) and skin care (Andalou 1000 roses facial oil is amazing). I also will buy now and then cleaning products such as surface spray or sunscreens (love their sunscreen sticks such as Badger brand). Dont forget to select your country so u get charged in that currency. You use my code RHN52 for a discount for first time customers

This review was modified by cat_o_lantern on January 14 2016 10:24:27 AM

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