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Store Rating and Reviews iHerb.com

Homepage: http://www.iherb.com/Default.aspx Shop Now at iHerb.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.30 / 10
Six-Month Reviews: 38
Lifetime Reviews: 139

   


Lifetime Rating: 8.72 / 10
All Stores Avg.: 7.94
7.84 Pricing of Products and Services
6.96 Likelihood of Future Purchases
6.28 Shipping and Packaging
5.18 Customer Service
5.00 Return or Replacement
Show Reviews Read all 139 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
5012 4th Street  
Irwindale, CA
customer support email:
info@iherb.com
phone:
626-939-7800
customer support:
626-939-7800
business hours (est):
Internet 24/7/365

FAX:



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 iHerb.com Customer Reviews
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Reviews 1 - 15 of 138
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Neither Satisfied Nor Dissatisfied
Reviewer: Ricca
Click Here to See the Profile for Ricca

2/8/10 2:10 AM
Until November 2009 I was very satisfied with customer service, products and international shipment (average 8-10 days, often even less).  
Since than international shipment has become terrible. Delivery time since november now is 4-5 weeks. I wonder if their policy is to collect a certain amount of international orders before offering them to International Airmail to be send in bulk to Frankfurt. If it is like this you'll be lucky if your order belongs to the last ones en unlucky if they still need to collect many other orders first.  
I wonder if the confirmation mail that your order has been shipped out actually means that your order has only been packed.  
 
I don't know why and what iHerb changed but until now I don't find this positive.  
 
Any way I am satisfied about package, products, prices and customer service dealing with other subjects than shipment.  

This review was modified by its author, Ricca, on 2/8/10 7:26 AM.

Very Satisfied
Reviewer: kimykim
Click Here to See the Profile for kimykim

2/5/10 12:06 PM
its always wonderful. And prompt shipping. If anyone wants $5 off their orer use code: DAQ768

Very Satisfied
Reviewer: jadinolf
User Rating: 
Click Here to See the Profile for jadinolf

2/3/10 3:42 PM
Pretty hard to fault this company. Received my order the next business day.  
 
It was very well packed and I was charged half the Priority Mail fee for shipping.

Very Satisfied
Reviewer: sylsyl
Click Here to See the Profile for sylsyl

2/2/10 12:21 PM
Ordered 12:38pm  
Shipped out 3pm same day!  
What excellent and prompt service - a very refreshing change from Vita... which has really gone down hill in service and shipping. The email communication with iHerb is great too - someone responds right away! - Happy Customer!!!

Very Dissatisfied
Reviewer: NFPFamily
Click Here to See the Profile for NFPFamily

1/27/10 9:22 AM
Using iHerb's reorder button, the wrong vitamin was accidently shipped to me. It took 2 weeks over the holiday to arrive. When I called, I was treated very poorly. I could not order the correct vitamin online unless I wanted to order from the Japanese website. So, iHerb charges me $12 to FedEx the correct vitamin next day and then I spent $11 to ship back the wrong order. iHerb still has not refunded me these extra shipping charges. The 2 iHerb reps were very rude and do not understand the first rule of Customer Service. They were very hard to work with and never uttered one word of apology for shipping the wrong item that took much longer than usual to arrive. Yes, iHerb is $8 cheaper per bottle but look at the $22 extra I spent on shipping!!! THESE vitamins are great by the way. We're just going to order from the more expensive place unless iHerb goes through some re-training.

Very Dissatisfied
Reviewer: tbarret
Click Here to See the Profile for tbarret

1/21/10 8:11 AM
Worst possible customer experience!! Do not, I repeat do NOT order from this site if you live abroad.  
 
After informing the company that my order had not arrived (after 8 weeks), they told be to wait another few weeks. After 6 addicional weeks, more than 3 months in total, the order never arrived. I asked for a reshipment or a refund. What I got instead was a response saying that the order cannot be traced and that their not responsable for the mail system's loss. Summary, I've paid for a product I never received and they won't refund the purchase price.  
 
Todd

Very Satisfied
Reviewer: jewelhunter
Click Here to See the Profile for jewelhunter

1/12/10 9:57 AM
Terrific site! Incrediable prices! SAVE HUNDREDS! ALSO SAVE 5$ BY USING USER CODE: dic843 when checking out online.

Somewhat Satisfied
Reviewer: AmyManis
Click Here to See the Profile for AmyManis

1/9/10 6:23 AM
Please be careful when ordering products if you live in Australia.  
I placed an order from iherb to be shipped to Australia & things went smoothly until we were slugged with a hefty customs handling bill. The bill came to more than half of what i payed for the whole order so any savings i felt i got were quickly eliminated. I will probably cease to place any more orders untill iherb can work out an agreement with Australia.

Very Dissatisfied
Reviewer: Amy24
Click Here to See the Profile for Amy24

1/7/10 7:21 PM
I ordered from iherb.com over a week ago and i never received my shipment.They gave me an invalid tracking number to go along with my order!! When the tracking number was corrected they said my package was left outside my front door it never came!! I will never order from this scam company again!!

Very Satisfied
Reviewer: chb7777
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1/2/10 10:46 PM
Use iHerb Coupon code UNI101. First time customers who shop at iHerb.com and enter coupon code UNI101 during checkout receive an instant $5.00 off their first order (that's uni101).  
 
I love iHerb.com. Low prices, fast shipping, and free samples. And remember coupon code UNI101.  
 
http://www.iherb.com/Free-Samples  
 
Cheers and Happy New Year!!!

This review was modified by its author, chb7777, on 1/2/10 11:01 PM.

Very Satisfied
Reviewer: jesstoday
Click Here to See the Profile for jesstoday

12/29/09 1:40 PM
Got $5 off using LAZ615 which was so awesome!  
Great products at WAY cheaper prices than anywhere I've found (including ebay). Ships to Canada for low cost ($3-6).  
Will use iherb for getting my Fem-Dophilus from now on!!  
Also sent a bunch of free goodies, neat!

Very Satisfied
Reviewer: amazon queen
Click Here to See the Profile for amazon queen

12/23/09 10:46 PM
Excellent store to buy your supplements online. Use referral code CIC333 when u make your first purchase at iHerb, and you will get $5 discount.  
 
(Again) Referral Code: CIC333

Very Satisfied
Reviewer: BlueCher
Click Here to See the Profile for BlueCher

12/17/09 12:20 PM
I ordered Prelief from IHerb with International Shipping to Spain. Firstly I have to say IHerb was the cheapest place I could find to buy this on the internet - and I have searched far and wide. I saved over £20 using them rather than a UK site or Ebay. Their international shipping rates are extremely fair - I've not come across another US website so reasonable. Eight days later and I have my package here in Spain - I cannot fault their service and to me they are a Godsend as I really need this product but could not afford the rip of charges of other websites.

Very Satisfied
Reviewer: herbalist123
Click Here to See the Profile for herbalist123

12/16/09 11:12 AM
Please note that previous iHerb rating refers to an international order shipped using postal airmail.  
As clearly stated in iHerb shopping cart, if you place an international order using this method, there is no way to track the order, and that we can not refund or reship your order if your order is lost. This shipping method is very reliable, but there is no way to track it, or guarantee delivery. If you wish to track your order, please choose DHL or UPS.

This review was modified by its author, herbalist123, on 1/21/10 2:22 PM.

Very Dissatisfied
Reviewer: xyzz
Click Here to See the Profile for xyzz

12/10/09 8:29 PM
Recently I sent IHERB product to Germany totally unaware that their Health Department might object to it. As matter of fact - they will destroy it. They said it is ILLEGAL to import vitamins and minerals there. When I contacted iHerb about it - they answered hastily:  
"We are a self-service discount vendor. It is the customer's responsibility to research locally what their Customs will allow."  
So - my money is lost, my friend will not receive much needed vitamins and iHerb gets the money and does not give a damn! They will also not inform customers of such possibility, I guess this is their business model - GIVE ME YOUR MONEY and shut up. HOW DISHONEST! They should be not shipping there - I am sure they know about those laws. DISGUSTING self-serving practices!  
I am starting online campaign against IHERB dishonesty.

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