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"Ordered an media console from iFurn. It was missing parts. Called three times. They seemed like they could care less. Third time, guy said he would email me a tracking number. Never did. Days later (today), I called again. Customer service is a sad case. I'll feel lucky if I ever get this thing together. It will have taken them TWO WEEKS to send 4 screws, if they do arrive. I will never order from them again. "
"11 days after being charged for this order and I have yet to receive shipping or tracking info. Calling their customer service line, they make you hold for 30 min+"
"Horrible service. Rude people on the phone at customer service. I ordered the wrong bed from them. I sent it back only to find out that they would charge me $850 to return a $1100 bed. So I have the bed in my garage. But the people on the phone are so mean. I tried to order another bed from them if they would just lower the return fee. The woman snottily said, " you should pay more attention,no". That may be true but these people have no phone skills. That is why they have poor rating by better business bureau. Go to another web site."
"I literally scoured the Internet for an entertainment ensemble that would fit our decor and yet, be affordable. At iFurn.com I found the Home Styles Rustic Cherry T.V. credenza and two matching piers. The ensemble was attractive, the price was affordable and, the free shipping a big plus. It was a "GO".I thoroughly read the return policy and what to do if any cartons appeared damaged on delivery. FedEx ground delivered a total of 6 (large) cartons containing components of the ensemble. The cartons appeared intact and in good condition on delivery, so I did not reject or write "possible shipping damage" on the delivery receipt (as instructed in the "Return Policy").When I open the cartons, the packing appeared to be intact. It wasn't until I began to unpack the various components that the damages became apparent. First, one piece (the credenza) appeared to have been packed already damaged. One side component and its affixed drawer guide was completely broken off. The edges of the top were marred (scarred with deeped scratches is a better description), and the door hinges were bent (made of pot metal) and broke when I tried to straighten them for fit. The piers came with multiple scratches.I would have a hard time believing this happened during shipping as the boxes appeared intact. I believe the damaged items were packed that way at the (Chinese) factory. I was utterly dismayed that a manufacturers Quality Control could be so uncaring. I spent two extra days gluing and making (yes, making) parts on my table saw to accommodate the broken wood pieces.My assessment of the quality of the ensemble is this: It looks good (after I finally got it assembled; with my own home-made replacement parts, multiple trips to the hardware store to buy screws that were "shorted" in the hardware package) and, waiting for the glue to dry. The ensemble, especially the credenza, came damaged. Period.I called iFurn.com and here's what I got: "You will have to deal with the manufacturer." Ha! I didn't buy it from the manufacturer, I bought if from iFurn. They made the profit and now they wanted to shun any responsibility for the damaged goods.I guess I could have re-boxed it (which would have been a complete nightmare in itself) and sent it back, only to wait another month for a replacement (for which there was no guarantee would happen).I'm not happy with iFurn.com and the "short" manner in which they responded to my issue. I am not happy with the condition the ensemble arrived in.I guess all I can say is, "Caveat Emptor". If you're not a wood worker as I am, with an ability to make the necessary repairs (and even make homemade parts to replace broken ones), then think twice about ordering this ensemble, and beware... iFurn will turn the other way when you ask for help in remedying their shortcomings."
"It was easy to use their website. The products came quickly, and with very minimal damage in shipping (one small, inconsequential piece of plastic was broken). The items were stylish, comfortable, and well received by the employees and management. Two thumbs up!"
"I placed an order on June2 for a broyhill media chest.June2 received confirmation that they had received my order.June 19,I received an email advising that my order had shipped and my tracking # was H8860901.Today I checked with Manna(shipper)and was advised that estimated time of departure was today(July 23)and estimated time of departure is (July 30).(This is the same message I get every time that I check but with ETD and ETA with different dates.)Today Manna advised me that the order was in their system and when they receive a final shipping confirmation I will see proof of pickup and ETD and ERD will be updated with CORRECT information."
"Delivered what they advertised on time. Good value and quality product."
"Although I got the fan I ordered sooner than expected, it had a small defect that made the assemble a challenge. The second post would not lock, so I disassembled it, realigned the holes and screw and took a hacksaw to the rim that was keeping the post from locking. Good thing I'm a handy person...That said, it works great now!"
"I am SO pleased with my orders from "iFurn". Their website was easy to use and they had a great selection of what I was looking for. I ordered 6 Deco Breeze fans from them on a Monday and the following Monday, they were delivered by FedEx to my door. The packing wasn't anything special, but the contents were fine. I have shared their website with others.I look forward to being a return customer."
"Still waiting on order. Still waiting on response from Customer Service. Terrible service. I would never order from iFurn again. Period!"
"I placed the order on 5/29/13 and finally called on 6/10 to track it. The individual I spoke with said he would check with the manufacturer and get back to me. I did not hear from him so I called again on 6/11 only to find the item had been discontinued. Very disappointed...One would think you would keep up to date on your inventory."
"My order was delivered on time and packaged securely."
"I placed an order for a dining room table, 8 chairs and a buffet on December 2, 2012. I FINALLY received the merchandise on May 10, 2013--over 5 months later. Don't believe the 4-6 weeks delivery! Every time I called to ask about my order they LIED LIED LIED. When the furniture arrived, two chairs and the buffet were broken/damaged and some of the other chairs were covered in mold/mildew. I took pictures and sent them to the company and IMMEDIATELY filed a claim with them. I still have not heard from them or a claims adjuster. This company is HORRIBLE!! DO NOT ORDER FROM THEM!!!!!!!!!!!!!"
"I love this chair! We got our chairs delivered on time and got two of them put together in less than an hour. Had some trouble with one bolt that got bent (im guessing while delivered) but hubby bent it back and it works fine. It's a little loose but he said he could live with it lol. The chairs have great lumbar support and very cushiony. Sat in it for about 3 hours the first day and had no problems. Thanks for a great product at a great price! :)"
"Fast delievery..great price quality product do not hesitate purchase with confidence"
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