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  • iCracked

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

2 Customer Reviews

Rating 2/10
1/5

"Horrible experince. Do not get your phones fixed with icracked. Bad customer service support and unprofessional itechs. Worst few months of my life. They do not do refunds. If something happens, you are screwed. Don't be fooled by the "lifetime warranty". No receipts of purchase and repairs. Very unprofessional. Very under the table transactions. Very deceiving company. Please read! Long story: met up with itech, took my phone and "fixed" it. Got it back and the camera wasn't working but I paid him anyways because he wanted the money at the moment. I took the phone home and brought it back the next day for him to "fix" it. took it home that night and found the phone dies by itself every twenty minutes. After a bit the phone would go to an infinite iTunes loop. The itech would always stall my texts and phone calls. He Never responds. Finally got a hold of him after two weeks of having a broken phone he was supposed have To fix. Before that I did do a mistake on my part and tried to fix it myself after he "fixed" it and broke a camera. But the phone was already not working right before I ever touched it. So it doesn't matter much concerning on how the phone functions. I Got a hold of him two weeks later and he took my phone for a month. I waited for two and a half weeks before calling him ever and he said the phone is looking good and working fine. Called him again a week later and he said everything was good. On the night of pickup, he tells me of all of these issues with it and how it's not working. So basically he lied to me for a whole month telling me the phone was good but actually he waited til the last two hours of our appointment to fix it. Asked for a refund of the first purchase of parts minus the front camera since I broke it and he goes to explains how he did all of this and more for me and told me I had the nerve to ask for a refund. Well excuse me, I paid him For those requested services. It's not like he did it for free. All of the extra stuff he did I never asked. How He dare use it against me. I understand I broke the camera but the phone was never even fixed before I ever touched it. Even if I never broke the camera, the phone would still be broken because he never really fixed it. Plus I paid him to get it fixed and in the end the phone was never even fixed. Basically he took my money and I'm stuck with a broken iPhone that he never really fixed. He just put back in the parts. In all honesty of resolving all of this crap, I'm fine if the phone cannot be repaired back to working form even after I paid him and after I made and admitted my mistakes as well. I just thought it was so rude and disrespectful of how he made me wait a whole month and more telling me he fixed it but on the night of picking up the phone, he decides to tell me all of the issues with it. He even had the audacity to tell me to stop calling him so much that night. Well Of course I would call him so much, he never confirms any appointments and he never responds. He's always setting appointments and doing things by ear with me and I hate it. He's nice guy but his customer service is not the best. I understand he's busy but he has customers and so he needs to find a better way to put time for them as well if he does business with them. No excuses. Icracked Customer service support sucks too. It's Always Indian people answering and they don't care about any of my concerns I have asked. They always stall or never do anything. I hate this company. I will do all in my power to never put a positive light on this company for the hell its put me through. Selling my crappy iPhone though gazelle to recover some losses. "

This review was modified by Icrakedsucks on July 02 2015 11:46:46 AM
+ Read user comments


Rating 4/10
2/5

"I was hoping to find a decent vendor for a reliable replacement battery for my iPhone. I thought I'd found it with iCracked. But the battery they sent is two years old.

As everyone should know, especially iCracked, the chemistry of these batteries degrades with age - whether they are used or not. (Google lithium ion polymer age.)

I contacted them via chat and mentioned it, and the response was "Alright, is there a problem." Ummm ... that is the problem. So, old batteries and untrained support staff ... not what I'm looking for.

Quick shipping and pretty boxes, though.
"

This review was modified by Punkin15 on October 26 2014 10:11:29 AM

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