I only had good results with my first purchase from IBUYPOWER. It all started with a sales rep name Bryan, who was very helpful in reviewing my order and suggesting upgrades to my choices. I was told I would recieve my Gamer Paladin F890 in five days, and I received my pc in four days. I am so delighted with my purchase, because I spend hours on hours on this monster of a pc. I would rate this company and Bryan a nine and one half on a scale of ten. I really mean it , because of their attention to details. I get a lot of comments from people about my pc. Thanks IBUYPOWER keep up the good work. jlrow62

Overall Rating/Experience: Excellent  
I ordered a PC from IBUYPOWER.com and was unable to get my exact order. A extremely professional customer care specialist, named Bryan, contacted me directly to inform me of this. IBUYPOWER.com was at fault and took responsibility. In so, I was able to get an even better PC for the same price as my last order. Its wasn’t just because I received a better PC at lower prices but because my Customer Care Specialist, Bryan, did not try to deflect, place blame elsewhere, or disregard my input and just say “Sorry”. Even so, IBUYPOWER.com is a the only place I have ever bought PCs from even before I had a run in with any support personnel because of their great deals and ability to completely customize my PC.  

I would like to give thanks to Bryan who was very good at taking care of my order and making sure that I got it in a timely manner, in which i did. Upon receiving my computer i was amazed at the quality IPB has provided. I am very happy with my system that I have purchased. Thanks again IPB.

The service is great and responds quickly. Bryan is great and helps me get the best deal and advice for my computer.

Noverber 16, 2009  
I purchased a new computer from iBUYPOWER 6 years ago and have been very happy. The only problem I had was a bad memory module that was immediately diagnosed and replaced. I am now purchasing a new computer from iBUYPOWER. GREAT COMPANY  
Thanks Lee

My original order was damaged by FEDEX, even though iBP packaging was excellent. An RMA was immediately issued, another order placed, and my new computer received in just more than a week. Only good words for Bryan and the entire crew at iBP as they have provided better than excellent service for an excellent product. One additional note - the ASETEK LIQUID COOLING is performing beyond expectations. With "mild" overclocking (3.3GHz), the idle temp is ~27C and only ~35-40C under load. The GAMER PALADIN 820 - Core i7-860 - 8GB CORSAIR DHX DOMINATOR - AND THE ATI RAEDON 5850 is a combination that is hard to beat. Thanks again iBP for all around excellence....

This review was modified by its author, Hank69, on 11/17/09 8:59 PM.

very good service willbuy there again spoke with richard lee

Ordered the system during the summer. spoke Lee, great guy. Thanks again!

I'd most definitely recommend IBUYPOWER over any other places to buy a machine online. This is my second time ordering from them, the first machine I purchased three years ago still works and is in great condition. Little to no problems with the shipping, and a customer service team that is more than willing to help you out. (Thanks Lee!) Prices are awesome too, I told my friends about the new setup I ordered and the first question I got was "For that much?" The specials they offer are comparable and more often than not a better value than if you bought all the components and put it together yourself. Nothing but great experiences with this company for me, and I will continue to buy from them.

This company takes no care in packaging the computer for safe travel and does not value quality of their products or their customers time.  
 
First problem I had was with the order process, according to their website their computers will ship 5-10 business days after purchase, however after 10 business days their had not been an update besides that my credit card was charged. After calling to see what the wait was they changed it to 5-10 business days after the card had been approved. So I waited 10 business days after the card was charged and no update again, called again and now the hard-drive was backordered and they didn't feel it was important to inform me. Finally after 19 Business days after my order was placed, they START building the computer which takes them another 4 business days to do.  
 
After I recieve my computer, which I paid extra for the "Specialized Advanced Packaging System" an extra 20$ for a bag of foam that was carelessly shoved into the internal area of my 4000$ computer, I found that a fan in the back had it's blade popped out and my LED light had been completly knocked out of place, something that just couldn't have happened during the normal tossing and turning of shipping. The magnetical part of the fan I found pressed up against my GTX 295 and motherboard.  
 
Beside having a broken fan in the back of the computer, at first it seemed the computer was working just fine, but not to far into enjoying my first games on it what do you know? Crash, Blue screen. Tried everything I could to get it working and with 10 years of computer tech experience I still can not figure out whats wrong with it so I called their tech and they sent a replacement video card which I recieved in a box of packing peanuts in an unclosed bag. Again Blue Screen.  
 
All this trouble could have been prevented with an extra 30 minutes or less of testing and more careful packaging which IBuyPower neglected to do.

My IBP purchase began with hope, and is ending, sadly, in despair.  
 
I ordered a computer on 10-23-09, and received it on 11-5-09.  
 
I paid extra for internal foam packing, there was none, and when I requested a refund for this, was treated with rude brusqueness. I needed to send in an image to "prove" that this was the case.  
 
Initially it powered up, but the cooling fans and LCD monitor meter were non-functional. I attempted to get help with this, but again, was ill treated.  
 
NOW the machine is dead, and I plan to get an RMA, and send it back for refund, under their 30 day return policy. I anticipate a real struggle with this company, but hope I may be wrong about that.  
 
I'll update this report as things progress. IBP does have low prices, but VERY poor quality control and after sales service. Let the buyer be VERY wary!  
 
UPDATE - 11-9-2009  
 
I just got a call from "Steve", head of Customer Service for iBuyPower computers, who was very concerned about my Reseller-Ratings message. He offered to refund my entire computer purchase price, as well as the shipping cost, and promised a Fedex pickup on Wednesday. I thought that was very reasonable and fair. I am very hopeful that this will go exactly as promised by Steve, and will report as events unfold. I am VERY relieved, and hope that all goes well.

This review was modified by its author, jack.winberg, on 11/9/09 2:04 PM.

Amazing! I really can't stress how great iBuyPower is at some things. They excel at giving you tons of options at incredible prices! And letting you adjust your order when new and better hardware come out. I placed my order and then realized the Radeon 5850 series of cards came out. I sent an e-mail indicating I wanted that order canceled so I could make a new order with the new equipment. It was all done very quickly over e-mail, I didn't even have to call in! My computer arrived over a week ago and I can say without a doubt it's the best build I've ever had. The shipping was done with care. The parts are exactly what I ordered and all top notch. All the swag (free games, Ruby action figure) came too, nothing was missing! Thank you very much iBuyPower!

Lee contacted me with a compatibility issue regarding a system I purchased. We corrected the issue over the phone, and he was very helpful (and managed to save me some money on my system in the process). I commend IBUYPOWER on their exemplary customer service and would recommend them to any friends or family members looking to purchase a new computer system.

This review was modified by its author, TheHsza, on 11/2/09 4:46 PM.

Spoke with Richard Lee. Told him this website was easy to use for ordering and delivery was prompt.

I spol with Lee for my second purchase from iBUYPOWER. Without doubt these systems are the most bang for your buck. Quiet, lighting fast, and airflow you can feel across the room! I purchased the weekly specials, lower end models and I am impressed.

This review was modified by its author, repfarm, on 11/2/09 12:48 PM.