5/5

posted May-22-2013

"I would like to personally thank Jacob for the help he provided. His immediate knowledge of the issue and ways to fix it made for an extremely happy customer. Along side the fantastic tech support, the computer itself appears to be a great buy. The wiring is neat, the computer is quiet, and the case looks awesome. I will recommend this company to anyone who is looking for good computer at good prices. Once again Jacob I give you props!"

report?

Is this review?… Helpful Cool Share

5/5

posted May-21-2013

"When I contacted iBUYPOWER about getting the ethernet driver to re-install it after I had to wipe my hard drive following a malware infection, Andrew Starritt did an excellent job of helping me get the needed driver and installing it on my computer. He even went the extra step by making sure I had all the other drivers installed to get our computer functioning properly. Since I had mentioned the problem began after I had to wipe the HD following a malware infection, Andrew asked me what antivirus I was using, and recommended a couple of free antivirus programs that had a better history of protecting computers, to help prevent future problems.

Andrew was very thorough in making sure everything was right, instead of just rushing to get off the phone. He was very friendly, patient and knowledgeable, explained things so we could understand, and solved our problem. He did an excellent job of solving our problem in a friendly, accurate and timely manner."

report?

Is this review?… Helpful Cool Share

5/5

posted May-20-2013

"Amazing company....flawless costumer service....very attentive and knowledgeable.....these guys offer cutting edge pc's for an unbeatable price.
Beautiful build quality , amazing customer service, and speedy delivery ....pauline was extremely helpful......5 out of 5 stars EASiLY "

report?

Is this review?… Helpful Cool Share

5/5

posted May-20-2013

"I have bought 3 total computers from them. All were AWESOME!!!
Mr. Lee helped me, his customer service skills are TOP notch.
Will recomend to friends"

report?

Is this review?… Helpful Cool Share

1/5

posted May-16-2013

"I am a first time customer and I received my new Ibuy PC yesterday and came away completely disappointed. Here are my list of issues



1) The PC case I ordered is NZXT's phantom 630. The case has a neat dedicated mounting slots for SSDs behind the MB tray. Not only did ibuy not use that feature to mount the two SSDs I ordered, but the way they mounted it on the 3.5 hard drive trays is disgustingly bad. Take a look at this picture and tell me how this got past the quality control department:

http://sdrv.ms/18NPd09

http://sdrv.ms/18NPiAV

2) My PC case's front USB 3.0 ports was not working and I discovered that they forgot to connect the internal USB 3.0 cable to the motherboard! Again, what was the quality control department doing?



3) Lousiest wiring job ever. I don't understand why they did not route the main power supply cable to the MB through one of the grommet. There are plenty of wires not routed through any grommets.



4) I sent a simple request that their sales department acknowledged and confirmed that they will do for me. That request is to not stick an ibuypower logo on my PC case. They did it anyway! Pathetic!



This will be the first and last PC I will be buying from iBuy and will not recommend them to any of my friends an colleagues.

"

report?

Is this review?… Helpful Cool Share

5/5

posted May-14-2013

"This is my second ibuypower machine (technically 4th, I've talked my girlfriend into 2 as well) We got our first ones together about 4 years ago and the only thing that was replaced was 1 video card about 2 years ago. Both those machines still work fine but we decided to upgrade to bigger and better models.

When I received the new system I had some questions about installing drivers for it and contacted customer support. I was connected with Andrew (Starritt) after only about 2 minutes on hold. He was able to quickly pull my my order and based on the system I got, answer my questions about how to install my drivers and what exactly I needed for the new nVidia card.

A bit after our phone conversation ended, I received an e-mail from him, detailing the information he had provided earlier as a point of reference as well to make sure everything had worked out fine.

Happy to report the information was both helpful and accurate as things are now running at 100%!

"

report?

Is this review?… Helpful Cool Share

5/5

posted May-14-2013

"iBuypower provided me with excellent computer equipment with competitive pricing and good service. I capitalized on their free upgrades for a larger monitor and high quality components. This is my second purchase from iBuypower in as many years. Pauline Khuu helped me with both orders and is very dependable."

report?

Is this review?… Helpful Cool Share

5/5

posted May-13-2013

"This order was my second time around using iBUYPOWER.com, and for good reason. The option to custom craft your own rig piece by piece is something I really appreciate. The time it takes for the product to arrive is timely considering the work being done, along with wonderful packaging to make sure nothing can go wrong. Customer service was wonderful as well, especially Lee who answered any and all questions I had. Highly recommend using this site for computer purchasing. "

report?

Is this review?… Helpful Cool Share

5/5

posted May-09-2013

"So I got my new system not too long ago. Got that new Revolt we see on MLG. Pretty nice, I like :-) Ran into a slight hiccup, the fan was revving super loud but I hit up John from Tech and gave me the info on checking my BIOS and adjusting the fan speed. Thx bud.

Now where was that eject button, dammit! LOL"

report?

Is this review?… Helpful Cool Share

4/5

posted May-09-2013

"quick and easy to build your own computer, Great results and short time for deliveries
i spoke to Lee"

report?

Is this review?… Helpful Cool Share

5/5

posted May-09-2013

"Ibuypower builds great laptop. My old one survived a tour in both Iraq and Afghanistan and it's been used heavily for about 4-5 years."

report?

Is this review?… Helpful Cool Share

5/5

posted May-09-2013

"I was very pleased with my buying experience from the company. There had been a bit of a delay on the delivery time, due to the product being on back order, but they were very helpful whenever I called to ask for status updates. Also, when I received my laptop and needed help setting things up, I spoke with Andrew Starritt in tech support. He made a process that would usually be very long and dreadful extremely pleasant, quick and easy. He was very patient and polite. I would definitely buy from the company again and recommend it to everyone. "

report?

Is this review?… Helpful Cool Share

5/5

posted May-08-2013

"Great. I have no complaints!!! Swift tech support and one insane computer have the price of other manufacturers. You guys are awesome and will have a returning customer. Jacob was outstanding in assisting me with my warranty question and help with getting a new video card. Thank you for being amazing!"

report?

Is this review?… Helpful Cool Share

5/5

posted May-08-2013

"I purchased a new desktop PC from iBUYPOWER.com end of 2012. I was able to choose each piece of hardware for the PC, but they spent the time to put it together and have it all running when I received it. This was the biggest reason for my purchase. Recently I caused myself some nasty windows registry errors that I spent about 2 weeks unsuccessfully trying to fix alone through advise of different message boards and forums. Long story short had to get in touch with iBUYPOWER tech support. I used chat support and was helped by ANDREW STARRITT. THIS GUY IS THE BEST! The session started only 15 minutes before they closed, but Andrew stayed late to make sure my issue was resolved. I ended up having to re-install windows which Andrew walked me through step by step after we switched to over the phone support. I was nervous because I have a SSD amd didn't want to loose valuable space, but he even walked me though removing the old windows install. When he was satisfied I was at a point where I could complete the process by myself we ended the conversation, and right away I received a follow up email from Andrew with a link for tips on getting the most out of my SSD, and his direct contact info should I need further help. Top notch support, if I have an issue in the future I know they will help me fix it. A+ service from Andrew, A+ company. Date of Purchase 11/26/2012, Date of Service 05/07/2013."

report?

Is this review?… Helpful Cool Share

1/5

posted May-07-2013

"I will never again purchase a computer from you folks. I bought one from you folks 2 years ago and the fans and fan controls never worked (No problem things happen sometimes you get a lemon doesn't mean the company you bought it from sucks). Well I won’t say you suck, that is a bit too harsh but I gave you a second chance and you sent me a computer that had a broken power button right out of the box. Two computers purchased from you, two times they arrived with issues before I could even turn them on. Two very simple issues that basic quality control prior to shipping would have caught. Sorry guys I'm sure you have sent out hundreds and hundreds of great computers and that you have a legion of fans, but, as of right now I have spent nearly 5K with you folks on two computers and got poop with circuit boards and I will tell everyone I know and anyone who even mentions they want to buy a computer to be weary of IBUYPOWER. You guys seemed like such a great company to."

report?

Is this review?… Helpful Cool Share