5/5

posted May-14-2013

"This is my second ibuypower machine (technically 4th, I've talked my girlfriend into 2 as well) We got our first ones together about 4 years ago and the only thing that was replaced was 1 video card about 2 years ago. Both those machines still work fine but we decided to upgrade to bigger and better models.

When I received the new system I had some questions about installing drivers for it and contacted customer support. I was connected with Andrew (Starritt) after only about 2 minutes on hold. He was able to quickly pull my my order and based on the system I got, answer my questions about how to install my drivers and what exactly I needed for the new nVidia card.

A bit after our phone conversation ended, I received an e-mail from him, detailing the information he had provided earlier as a point of reference as well to make sure everything had worked out fine.

Happy to report the information was both helpful and accurate as things are now running at 100%!

"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-14-2013

"iBuypower provided me with excellent computer equipment with competitive pricing and good service. I capitalized on their free upgrades for a larger monitor and high quality components. This is my second purchase from iBuypower in as many years. Pauline Khuu helped me with both orders and is very dependable."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-13-2013

"This order was my second time around using iBUYPOWER.com, and for good reason. The option to custom craft your own rig piece by piece is something I really appreciate. The time it takes for the product to arrive is timely considering the work being done, along with wonderful packaging to make sure nothing can go wrong. Customer service was wonderful as well, especially Lee who answered any and all questions I had. Highly recommend using this site for computer purchasing. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-09-2013

"So I got my new system not too long ago. Got that new Revolt we see on MLG. Pretty nice, I like :-) Ran into a slight hiccup, the fan was revving super loud but I hit up John from Tech and gave me the info on checking my BIOS and adjusting the fan speed. Thx bud.

Now where was that eject button, dammit! LOL"

comment! report?

Is this review?… Helpful Cool Share

4/5

posted May-09-2013

"quick and easy to build your own computer, Great results and short time for deliveries
i spoke to Lee"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-09-2013

"Ibuypower builds great laptop. My old one survived a tour in both Iraq and Afghanistan and it's been used heavily for about 4-5 years."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-09-2013

"I was very pleased with my buying experience from the company. There had been a bit of a delay on the delivery time, due to the product being on back order, but they were very helpful whenever I called to ask for status updates. Also, when I received my laptop and needed help setting things up, I spoke with Andrew Starritt in tech support. He made a process that would usually be very long and dreadful extremely pleasant, quick and easy. He was very patient and polite. I would definitely buy from the company again and recommend it to everyone. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-08-2013

"Great. I have no complaints!!! Swift tech support and one insane computer have the price of other manufacturers. You guys are awesome and will have a returning customer. Jacob was outstanding in assisting me with my warranty question and help with getting a new video card. Thank you for being amazing!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-08-2013

"I purchased a new desktop PC from iBUYPOWER.com end of 2012. I was able to choose each piece of hardware for the PC, but they spent the time to put it together and have it all running when I received it. This was the biggest reason for my purchase. Recently I caused myself some nasty windows registry errors that I spent about 2 weeks unsuccessfully trying to fix alone through advise of different message boards and forums. Long story short had to get in touch with iBUYPOWER tech support. I used chat support and was helped by ANDREW STARRITT. THIS GUY IS THE BEST! The session started only 15 minutes before they closed, but Andrew stayed late to make sure my issue was resolved. I ended up having to re-install windows which Andrew walked me through step by step after we switched to over the phone support. I was nervous because I have a SSD amd didn't want to loose valuable space, but he even walked me though removing the old windows install. When he was satisfied I was at a point where I could complete the process by myself we ended the conversation, and right away I received a follow up email from Andrew with a link for tips on getting the most out of my SSD, and his direct contact info should I need further help. Top notch support, if I have an issue in the future I know they will help me fix it. A+ service from Andrew, A+ company. Date of Purchase 11/26/2012, Date of Service 05/07/2013."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-07-2013

"I will never again purchase a computer from you folks. I bought one from you folks 2 years ago and the fans and fan controls never worked (No problem things happen sometimes you get a lemon doesn't mean the company you bought it from sucks). Well I won’t say you suck, that is a bit too harsh but I gave you a second chance and you sent me a computer that had a broken power button right out of the box. Two computers purchased from you, two times they arrived with issues before I could even turn them on. Two very simple issues that basic quality control prior to shipping would have caught. Sorry guys I'm sure you have sent out hundreds and hundreds of great computers and that you have a legion of fans, but, as of right now I have spent nearly 5K with you folks on two computers and got poop with circuit boards and I will tell everyone I know and anyone who even mentions they want to buy a computer to be weary of IBUYPOWER. You guys seemed like such a great company to."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-07-2013

"I had a problem with my computer booting. When I contacted iBUYPOWER online tech support on my other computer I got Andrew Starritt. I explained the problem to him and in moments he figured out what was wrong and helped me execute the solution. My computer is up and running now as if nothing had been wrong! Super quick, super helpful, super knowledgeable and super polite!

I didn't know if the order date request below was in relation to the computer or the tech support service, so I put the tech support service date. The computer is a few months old at this point."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-07-2013

"So far, I've bought two computers from iBuyPower, and I'm going to start this review by saying that I will be recommending iBuyPower (I have been already, actually) to EVERYONE who's looking into buying a new computer. I actually did a price comparison, just for reasons of curiosity, between iBuyPower and Alienware. iBuyPower computers (Same specs!) cost between $500-1,000 less than Alienware. You know what? I like the wildcat better than the alien anyways.

Second off - the customer support. Most of the customer support that I've dealt with is the PR face of the company at MLG events (And they're awesome people there.) However, I had a problem with the Valkyrie I bought recently - the sound card had a circuit issue and was starting to break. I contacted their tech support (Within 10 minutes of them being available for the day - it was the first call of the day kinda thing, which MOST PR guys hate dealing with. Source - I work PR.) Not only did the customer service guy (His name was Jacob) stay on the chat with me for about an hour answering all the questions I had, he also walked me through getting the computer fixed. The best part was, he knew that good PR isn't reliant on being a stoic, 100% professional robotic being - he was PERSONABLE, and that's the best thing that I can possibly say about any customer service/tech support rep. I'm going to have to ship it in, however, there is no price on me for doing so. Computers being what they are, things break - I'm certainly not holding that against them at all. But the computers that I've gotten from them have been top notch all the way, and that coupled with their customer service has made me a lifelong customer."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-07-2013

"I compared iBUYPOWER to Alienware, Sager, and FalconNW. I chose iBUYPOWER because they had more hardware options for me to choose from at a very competitive price."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-06-2013

"I purchased a computer from www.ibuypower.com and applied for a rebate for a part they sold. Five months later, I still have not received the rebate. After I called them, they said that I did not mail in all of my paperwork and they do not have the information to process my rebate. The fact that they can track my order and the rebate means that they really do have all of my information and the rebate is simply a scam. Do not trust them with any rebates. They refused to give me a refund after I called them. It is a trick to make you pay more upfront, thinking you will get your money back, but you will not."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted May-06-2013

"The laptop I purchased was fantastic every step of the way. Bryan Huynh in particular helped me with ordering the laptop, processing the payment, and expediting the delivery. This process couldn't have been better, and I credit Bryan for most of that."

comment! report?

Is this review?… Helpful Cool Share