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"I too fell pray to this shamless company by purchasing a Dell refurbished latitude D610 laptop notebook 1.73GHz 2GB XP Pro with a 2 year warranty,what I got was a FILTHY nonworking piece of garbage I cannot tell you how many times I phoned and emailed all to no avail anyway at least now I have a direction to go as far as trying to get some of the over 300 dollars they stoled from me. However because this was a christmas gift to my daughter. she didnt have a christmas gift in 2009 until I could afford something a few months later and that wrong they can never right I take solace in the fact that god dont like ugly and what goes around comes around Eileen M /east stroudsburg"